The main idea of ​​the MFC is the implementation of the “one stop shop” principle, when a citizen is freed from the need to obtain certificates from other state institutions, go to authorities or pay intermediaries. The recipient is only required to apply and receive the result in set time, and all other work, including interdepartmental coordination, should be carried out by the employees of the MFC and the relevant state and municipal authorities.

Created on the territory Russian Federation MFCs allow citizens to receive a variety of services (obtaining a passport, registering acts of civil status, tax registration, etc.) in one room and not interacting directly with officials. This approach minimizes the moral, material and time costs of service consumers, and therefore, the popularity of the MFC is constantly growing.

MFCs can be created centrally and decentralized. The centralized management model of the MFC provides for the creation of the MFC by a constituent entity of the Russian Federation and the formation in municipalities (urban districts, municipal districts) of its separate subdivisions(branches). The decentralized model for creating MFCs on the territory of a constituent entity of the Russian Federation involves the creation of separate (independent) MFCs by municipalities.

On May 26, 2014, a single brand was introduced for the system of multifunctional centers for the provision of public and municipal services in the country. The new name of the MFC brand is "My Documents". Under this name, new centers and offices of state and municipal services began to open in 2014, and after passing through the rebranding stage, existing branches throughout the country will also begin to work.

As of May 2014, about 1,200 MFCs have been created in 83 regions of Russia.

Main functions of the MFC

• receiving requests from applicants for the provision of state or municipal services;
• representing the interests of applicants in interaction with state bodies, bodies local government, as well as with organizations involved in the provision of state and municipal services;
• representing the interests of state bodies, local authorities in interaction with applicants;
• informing applicants about the procedure for providing state and municipal services at the MFC, about the progress in fulfilling requests for the provision of public services, as well as on other issues related to the provision of state and municipal services;
• interaction with state bodies and local authorities on the provision of state and municipal services, as well as with organizations involved in the provision of public services;
• issuance of documents to applicants based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;
• receiving and processing information from information systems state bodies, local self-government bodies, as well as the issuance of documents to applicants on the basis of such information, unless otherwise provided by federal law.

Data leaks

2018: Copies of passports of Russians appeared on public computers in MFC

On November 16, 2018, it became known that copies of passports and other documents of Russians are stored in the public domain on computers of multifunctional public service centers (MFCs).

Development

2019

Possibility to pay the state duty without leaving the window

Opening of the first MFC in Pyaterochka

Ability to pay for public services at the MFC

On June 10, 2019, it became known that Russians were able to pay for public services directly at multifunctional centers (MFCs). Cash can now be transferred directly to the employees of the MFC, you can also pay with a bank card through a terminal in the center itself. The cash accepted from the citizens will be deposited by the employees of the MFC to a bank account within five days. The introduced procedure is enshrined in Government Decree No. 725 dated June 5, 2019, which can be found on the government.ru website.

Previously, to pay for public services ordered at the MFC, it was necessary to find a bank terminal. This created additional difficulties for citizens, especially if the nearest bank branch was far from the MFC. This problem was especially typical for sparsely populated areas, where banks do not open branches and do not install ATMs due to economic inexpediency. In addition, banks took a commission for transactions, which now you do not have to pay.

Maxim Akimov: digitalization will kill the MFC

On February 14, 2019, Deputy Prime Minister Maxim Akimov announced that digitalization in Russia could lead to the disappearance of multifunctional centers (MFCs), since any documents can be issued remotely. He expressed this opinion during a discussion at the Russian investment forum in Sochi.

According to his estimates, within the framework of more than 90% of the basic services“a person has nothing to do at all”, since they are a set of user attributes that he already possesses. A person only needs to answer the question “yes” or “no”, and based on the totality of this data, the service makes a decision, for example, on granting a license, issuing a permit, etc.

To the question of the President and Chairman of the Board of Sberbank German Gref about how many services the Russians will receive without communicating with officials in three years, Akimov replied:

2017

Sberbank will start providing MFC services

According to him, in some regions experiencing a shortage of MFCs, such services will start working this year. “Somewhere in 30% of the subjects of the federation there is a deficit. We will start with these regions,” said a representative of Sberbank. He, however, did not specify which subjects he was talking about.

Sberbank will also have the right to register Russian citizens on the electronic portal of state and municipal services. “We have only a quarter of the population has an active record. We will help a person to start Personal Area so that he can use electronic services,” the vice president of Sberbank explained.

Payment for public services at the MFC

Currently, such payments are accepted at branches of savings banks, ATMs and terminals. “But they are not everywhere, and people sometimes need to travel several kilometers, or even tens of kilometers, in order to pay money,” Medvedev noted earlier, at a government meeting on June 15, 2017.

At the same time, in some areas, especially in sparsely populated areas, there is no economic feasibility of opening new branches or placing ATMs credit institutions, according to the explanation to the signed document.

Thus, the draft law prepared by the Ministry of Finance is designed to solve problems related to the territorial remoteness of credit institutions from the MFC, as well as to improve the administration of budget system revenues.

MFCs will take over the functions of registry offices

Multifunctional centers for the provision of public services (MFCs) will be entitled to issue documents, the prerogative of issuing which previously belonged only to registry offices. In particular, the MFC will be able to compile civil status records, issue birth and death certificates. The text of the Government's decree on the submission to the State Duma of the bill prepared by the Ministry of Economic Development and Trade, describing the new powers of the MFC, is published on the government website. The document was developed in the context of the existing action plan for the development of a system for the provision of public services in the MFC on the principle of "one window" for 2016-2018.

The document implies that the registry offices will also retain their functions. “The authority to make corrections and changes in the records of births and deaths compiled by the MFC, as well as their restoration, is assigned to the civil registry offices,” the statement says. explanatory note.

MFCs will insure the property of companies and issue microloans to businesses

On the basis of multifunctional centers for the provision of public services (MFCs), non-state services will begin to be fully provided, necessary to start and maintain entrepreneurial activity. The text of the relevant decree, prepared by the Ministry of Economic Development and implying the emergence of an IFC for business, appeared on the Government website.

The explanatory note to the document states that the network of conventional MFCs in the country is now fully deployed. At the same time, it is noted that in a number of constituent entities of Russia, the practice of organizing the activities of the MFC for business has also developed.

“In 2016, a pilot project to create such centers was implemented in 39 regions,” the Government website says. - As part of the pilot project, the regions demonstrated possible models for organizing MFCs for business. In most cases, MFCs for business were created on the basis of existing multifunctional centers for the provision of state and municipal services (93%).”

It is assumed that business centers can be created in conventional MFCs by creating additional service windows legal entities and individual entrepreneurs.

On the basis of the MFC for business, such services are provided as the development of business plans, commodity and legal expertise, business and risk assessment, legal support, insurance of property of individuals and legal entities, acceptance of applications for participation in the competitive selection for the provision of subsidies, for obtaining microloans and a number of others.

2013

In December 2013, Russian Prime Minister Dmitry Medvedev stated:

“The goal is to provide 90% of citizens with access to services on a one-stop basis by the end of 2015. To do this, you need to increase the number

Preference is given to the centralized system of organization of the MFC. It includes the Authorized MFC, its branches, as well as territorially isolated structural units(offices) of the Authorized MFC and offices of involved organizations. Issues of their interaction are settled. The characteristic of decentralized and mixed systems MFC organizations.

The features of the provision of state and municipal services on the principle of "one window" in remote and hard-to-reach areas are outlined.

Free field service is provided for applicants in municipalities in which there are no MFCs.

The issues of training employees of the MFC and organizations involved in the implementation of the functions of the MFC were touched upon. It is recommended to approve a special program for MFC specialists who accept applicants for any state and municipal service provided at the MFC ("universal specialists" of the MFC), as well as for office workers of involved organizations.

Concerning information support, then here, in particular, it is advisable to create a single Internet portal of the MFC system of the subject of the Federation. It is important to organize feedback with service recipients (boxes for collecting opinions, questionnaires, voting on the portal, etc.).

SOCIAL SPHERE

ON THE MECHANISM FOR FINANCING THE PROVISION OF MULTILEVEL SERVICES ON THE BASIS OF MULTIFUNCTIONAL CENTERS (ON THE EXAMPLE OF THE ROSTOV REGION)

B.P. NOSKO, Candidate of Economic Sciences, Head of the Department of Innovations in Authorities E-mail: [email protected] Government of the Rostov Region D.Yu. SALOMATIN, consultant of the department for ensuring the development of the MFC network of the department state regulation in economics E-mail: [email protected] Ministry of Economic Development of Russia N.A. MALYSHEVA, Chief Specialist department of public services of management of innovations in authorities E-mail: [email protected] Government of the Rostov region

The article notes that in the regions of the Russian Federation, the creation of a network of multifunctional centers for the provision of state and municipal services (MFC) has always taken place within the framework of a centralized or decentralized model. Currently the most topical issue The work of the MFC is to determine the optimal mechanism for financing the organization of the provision of multi-level federal, regional and municipal services in the conditions of functioning of various models for building the MFC system. The method of complex transmission developed and tested in the Rostov region is indicated. regional services MFC in a decentralized model.

Keywords: multifunctional center for the provision of state and municipal services

The organization of the provision of state and municipal services in the MFC is a process innovation carried out by the state as part of the administrative reform in order to improve the quality of the provision of state and municipal services for the population1.

The popularity of MFCs among the residents of the country is growing every year: the first MFCs within individual regional programs administrative reforms were opened in 2007, now more than 1,100 MFCs operate in Russia, and by the end of 2015 their number will be almost 3,000 - at least 90% of citizens will have

1 Golubeva A.A., Sokolova E.V. Innovations in the public sector: an introduction to the problem // Bulletin of St. Petersburg. university Ser. "Management". 2010. Issue. 4th. pp. 39, 40.

the possibility of obtaining state and municipal services on the principle of "one window"2.

Citizen-centred multifunctional centres3 have been able to prove themselves as an effective way to solve the problem of disunity of authorities, ensure the availability and transparency of service delivery and reduce the potential for corruption.

The organization of the activities of the MFC is the authority of the constituent entities of the Russian Federation4, which may be vested in local governments, therefore, multifunctional centers can be created in the organizational and legal form of both a state and a municipal institution.

The right to delegate authority and choose organizational and legal forms allows the region to apply either a centralized or decentralized model for building an MFC network (Fig. 1).

With a centralized model, the supreme executive body state power region, a multifunctional center is created in the form of a state institution in the administrative center of the region with the subsequent opening of branches in municipalities.

Under the decentralized model, local governments create multifunctional centers in the form of municipal institutions.

The use of a decentralized model allows you to efficiently and quickly solve two main issues when creating an MFC network:

1) financial - the funds of the regional and municipal budgets are consolidated, since significant funds are required to create an MFC network;

2) organizational and managerial - in addition to the coordinating regional authority,

2 The target indicator is set by sub. "b" paragraph 1 of the Decree of the President of the Russian Federation dated 07.05.2012 No. 601 "On the main directions for improving the system government controlled».

3 Barabashev A.G. Improving the Efficiency of Public Service Delivery (Analysis of Outcomes international conference"Improving the Efficiency of Public Services", Moscow, June 28-29, 2011, APPAM, NRU-HSE, University of Maryland) // Issues of State and municipal government. 2012. No. 1. P. 151.

4 Subparagraph 77, paragraph 2, Art. 26.3 of the Federal Law of October 6, 1999 No. 184-FZ "On general principles organizations of legislative (representative) and executive bodies of state power of the constituent entities of the Russian Federation”.

□ Decentralized model

□ Centralized model

Rice. 1. The ratio of the regions of the Russian Federation that implement centralized and decentralized models for creating an MFC network

responsible for the methodological support of the project at the regional level, each municipality determines the person responsible for the creation of a multifunctional center (as a rule, from among the deputy heads of administration), and a team of specialists is formed on the ground.

As of the beginning of 2014, 48 regions (58%) are implementing a centralized model, 35 regions (42%) are implementing a decentralized model, while 52% of all existing multifunctional centers are municipal, and 47% are state-owned.

Basically, on the territory of the Russian Federation, multifunctional centers were created mainly in the form of municipal institutions.

Currently, more than 1,100 multifunctional centers operate in the regions of Russia. Though large quantity regions uses a centralized model for building a network of MFCs, in quantitative terms, municipal MFCs prevail (Fig. 2).

The following data testify to the effectiveness of using a decentralized model in building a regional network of MFCs. At the beginning of 2014, the share of citizens with access to services in multifunctional centers amounted to more than 70% in 5 leading regions: Rostov, Lipetsk, Penza, Tambov 1%

0 Municipal MFCs □ State MFCs ■ Other MFCs

Source: compiled according to the data of the executive authorities of the constituent entities of the Russian Federation.

Rice. 2. The ratio of state and municipal MFCs

region, Krasnodar Territory. At the same time, it is the decentralized model of building the MFC network that is being implemented in these regions.

The organization of the provision of state and municipal services is carried out, as a rule, in parallel with the process of creating the MFC network itself. It is possible to talk about a fully functioning system for organizing the provision of state and municipal services only when the applicant, when applying to the MFC, has the opportunity to receive a set of services provided by authorities at all levels:

Federal government services;

Regional public services;

municipal services.

At present, both for regions that are only at the stage of completion of work on the creation of the MFC infrastructure, and for those who are just developing the MFC system, the main issue is to determine the optimal mechanism for financing the organization of the provision of state and municipal services based on the MFC.

Taking into account various types models for creating a network of MFCs and groups of services, there are 6 different scenarios for financing the organization of the provision of services on the basis of MFCs (see table).

Let us consider the main problems that arise when financing the organization of the provision of federal public services on the basis of a centralized (scenario No. 1) and decentralized (scenario No. 2) models of the MFC network.

The list of the 15 most popular and popular federal public services, the provision of which should be organized on the basis of the MFC, is determined by the Government of the Russian Federation5. This list includes 5 services pension fund RF, 4 services of Rosreestr, 3 services of the Federal Migration Service of Russia and 1 service of the Ministry of Internal Affairs of Russia, the Federal Tax Service of Russia and the Federal Bailiff Service of Russia.

At present, the legislation of the Russian Federation does not define the obligation of the Russian Federation to compensate the budgets of the constituent entities of the Russian Federation for expenses on

5 On interaction between multifunctional centers for the provision of state (municipal) services and federal authorities executive power, public authorities off-budget funds, state authorities of the constituent entities of the Russian Federation, local governments: Decree of the Government of the Russian Federation dated September 27, 2011 No. 797.

Scenarios for financing the organization of the provision of services based on the MFC

Type of service Centralized model Decentralized model

Federal Public Services Scenario #1 Scenario #2

Regional Public Services Scenario #3 Scenario #4

Municipal Services Scenario #5 Scenario #6

organizing the provision of federal public services on the basis of the MFC.

At the same time, at the federal level, one of the main ways to solve this issue the mechanism of distribution between the federal and regional budgets is considered state duty received for the provision of public services on the basis of the MFC, including the possibility of changing its size upwards.

advantage this approach is a clear and understandable distribution Money between budgets of different levels. Amendments to the Tax and Budget codes The Russian Federation will make it possible to determine uniform rules and provide funding for the provision of federal public services in all regions of the country.

The disadvantages of this approach include the occurrence of shortfalls in federal budget revenues, social and political dissatisfaction with the system for providing services in the event of an increase in fees for their provision.

One of the principles of administrative reform is to increase the organizational and financial efficiency of the authorities. The federal budget provides for funds for the provision of federal public services, and with the approach under consideration, the redistribution of functions for working with applicants in the process of providing services between federal departments and the MFC is not accompanied by a corresponding redistribution of financial and human resources to perform these functions.

At the same time, in accordance with this approach, financing of the organization of the provision of federal public services in the multifunctional centers of the region will be carried out

in accordance with federal legislation in accordance with the uniform norms established for all constituent entities of the Russian Federation.

The scheme of financing the organization of the provision of regional services based on a centralized model (scenario No. 3) and municipal services - with a decentralized model of the MFC network (scenario No. 6) seems to be the most legally regulated.

In the case of a centralized model of building an MFC network, financing of the organization of the provision of public services is carried out within the framework of state order(budget estimate) of the authorized multifunctional center of the region.

An authorized multifunctional center is a multifunctional center located on the territory of the region, authorized by the highest regional executive body of state power to conclude agreements on interaction with territorial bodies of federal executive bodies and state non-budgetary funds, as well as to coordinate and interact with other multifunctional centers of the region6.

In the case of a decentralized model for building an MFC network, financing of the organization of the provision of municipal services is carried out within the framework of the municipal assignment (budget estimate) of the corresponding municipality of the region.

Of greatest practical interest is the development in the region of financing mechanisms necessary for organizing the provision of regional public services under a decentralized model (scenario No. 4) and municipal services under a centralized model of the MFC network.

These scenarios suggest the need to develop financial mechanisms and calculate the volume financial resources for reimbursement of expenses in connection with the provision of state (municipal) services on the basis of the MFC - a municipal (state) institution.

In this regard, the experience of the Rostov region is of interest, in which a mechanism for financing the organization of the provision of

6 On the organization of the provision of state and municipal services: the federal law dated July 27, 2010 No. 210-FZ (part 2 of article 15).

regional public services in a decentralized model for the development of the MFC network.

In the Rostov region, a system for organizing the provision of state and municipal services on the principle of "one window" based on multifunctional centers has been formed:

Municipal multifunctional centers operate in all 55 urban districts and municipal districts, 1,355 service windows for applicants have been created, coverage of the population with the infrastructure of multifunctional centers is more than 90%;

A regional authorized multifunctional center has been created;

The network of multifunctional centers is connected to the federal system of interdepartmental electronic interaction;

The work of the MFC is organized according to uniform standards: typical services, unified corporate identity, comfort standard, planning solutions, SMS informing system, unified specialized software"MFC-Region".

More than 100 state and municipal services are organized in the MFC of the Rostov Region. The total number of services provided by the regional MFC network in 2013 amounted to 1 million 120 thousand.

In accordance with the decision of the Government of the Rostov Region dated November 14, 2012 No. 95, in 2013 the MFC of the Rostov Region was assigned the functions of 51 public services in the field of social support for the population.

A single organizational and financial mechanism has been developed - a methodology for the integrated transfer of regional services to the MFC. It assumes that part of the funds for the maintenance of regional executive authorities, provided for in the regional budget, is transferred to the budgets municipalities based on the calculation of the real costs of MFC employees in organizing the provision of regional public services on the basis of a multifunctional center.

The method of transferring public services of the MFC includes the following steps:

1) analysis of public services as a set of individual operations;

2) determination for each public service of labor costs transferred for the implementation of the MFC;

3) calculation for each public service, the organization of the provision of which is possible on the basis of the MFC, the cost of transferred labor costs;

4) calculation of the optimal headcount the authority necessary to organize the provision of public services on the basis of the MFC;

5) calculation of expenses for the administration of the performance of functions transferred by the authorities to the competence of the MFC.

Let us consider in more detail the stages of the methodology for transferring public services to the MFC base, developed and tested in the Rostov region.

I. Analysis of public services as a set of individual operations.

At stage I, all operations performed by employees of the executive authority in the process of providing the service are identified.

Transfer to the MFC base, as a rule, is subject to 5 main operations in the process of providing the service:

1) advising on the procedure for providing the service;

2) acceptance of applications and documents from persons who applied for the service;

4) informing the applicant about the decision taken following the results of the provision of the service;

5) delivery of the result of the service to the applicant.

At stage II, the determination of labor costs for each state service transferred for implementation to the MFC base is carried out.

Labor costs for the performance of each operation are determined as a result of research in the executive authorities as the arithmetic average of the results of 3 measurements during chronometric observations of the process of providing public services to applicants. In the event that less than 3 measurements were taken during the field study, the assessment of labor costs is determined on the basis of an expert assessment of a specialist of the executive authority.

The number of consultations conducted and the number of services rendered during the last reporting year are also recorded.

The average annual labor costs for the provision of public services on the basis of the MFC are calculated by the formula:

T = + C2 + P + ¿4 + ^ where T - average annual labor costs for the provision of public services;

N - the number of consultations for

last reporting year;

N - the number of services rendered for the last reporting year;

Average labor costs for consulting on the procedure for providing services; ¿2 - average labor costs for receiving applications and documents from persons who applied for the service;

¿3 - average labor costs for requesting missing documents by means of interagency cooperation;

¿4 - average labor costs for informing the applicant about the decision taken following the results of the service;

¿5 - average labor costs for issuing the result of the service to the applicant.

At stage III, the cost of transferred labor costs is calculated for each public service, the organization of which is possible on the basis of the MFC.

Based on certain average annual labor costs for the provision of public services, taking into account the cost of 1 hour of work of a leading specialist of an executive authority, the cost of transferred labor costs is calculated: M = T M,

where Mgrud - the cost of average annual labor costs for the provision of public services; Mch - the cost of 1 hour of work of the leading specialist of the executive authority. The cost of 1 hour of work is calculated taking into account the average number of working hours per month in accordance with production calendar(in 2012 - 166 hours).

At stage IV, the calculation of the optimal staffing of the authority necessary for organizing the provision of public services on the basis of the MFC is carried out.

The optimal staffing of the government body required to organize the provision of public services on the basis of the MFC is determined by the formula

where H is the optimal staffing required to organize the provision of public services on the basis of the MFC; Tyear - the annual fund of working hours of the leading specialist of the executive authority. According to the production calendar for 2013 at 40 hours working week the annual norm of working hours is 1970 hours.

Taking into account the average duration of the annual paid leave of a civil servant (20 working days or 160 hours), T = 1,810 hours.

At stage V, the calculation of the costs of administration of the performance of functions transferred by the authorities to the competence of the MFC is carried out.

The amount of expenses for the administration of the performance of functions transferred by the authorities to the competence of the MFC is determined by the formula: M = M + (M + M + M) H- 12 months,

adm labor 4 sv teh kants7

where Madm - the amount of expenses for the administration of the performance of functions transferred by the authorities to the competence of the MFC; Msv - expenses for the purchase of communication services; Mtech - expenses for Maintenance and current repair of equipment, household and office equipment;

Mkanz - expenses for the purchase of office supplies, consumables, cartridges and household inventory and equipment.

Similarly, the volume of expenses for the administration of the performance of other functions transferred by other executive authorities to the competence of the MFC is calculated.

The methodology for transferring public services to the MFC base allows, without increasing federal (regional) budget expenditures:

1) redistribute the functions and funds of the federal (regional) budget between the authority and the MFC;

2) to carry out a phased reduction in the staffing of the authority and funding in connection with the transfer of the relevant functions of the MFC.

In the Rostov region, the calculation for short term time (2014-2015) was carried out in relation to 138 regional public services, the transfer of which is possible to the MFC.

In accordance with the calculations, the organization of the provision of public services on the basis of the MFC will require:

Increase in the number of employees of the MFC (in 2014 - by 40 units, in 2015 - by 52 units);

Increase in expenses for the administration of functions transferred to the MFC (in 2014 - by 17 million rubles, in 2015 - by 22 million rubles).

Possible options for financing the costs of organizing the provision of regional public services at the MFC are:

1) reducing the costs of executive authorities, which is achieved:

By optimizing activities and reducing staffing;

By reducing the cost of implementing government programs and other activities;

2) additional funding through the provision of subsidies to the budgets of municipalities of the Rostov region.

Thus, the methodology for transferring public services to the MFC base, developed and tested in the Rostov Region, provides tools for developing a comprehensive solution for transferring regional-level services to the competence of multifunctional centers. The principles and approaches used in the methodology are scalable and can be applied in the process of preparing financial calculations-justifications for organizing the provision of federal services on the basis of the MFC, as well as in developing a mechanism for financing the organization of the provision of municipal services in a centralized model for the development of the MFC network.

Bibliography

1. On the main directions of improving the public administration system: Decree of the President of the Russian Federation of 07.05.2012 No. 601 / Official Internet portal of legal information. URL: http://www.pravo.gov.ru.

2. On the general principles of organizing the legislative (representative) and executive bodies of state power of the constituent entities of the Russian Federation: Federal Law No. 184-FZ of 06.10.1999. URL: http://www.consultant.ru

3. On the organization of the provision of state and municipal services: Federal Law of July 27, 2010 No. 210-FZ. URL: http://www. consultant.ru.

4. On the interaction between multifunctional centers for the provision of public (municipal) services and federal executive bodies, state extra-budgetary funds, state authorities of the constituent entities of the Russian Federation, local governments: Decree of the Government of the Russian Federation dated September 27, 2011 No. 797 // Collection of Legislation of the Russian Federation . 03.10.2011. No. 40 (Art. 5559).

5. Golubeva A.A., Sokolova E.V. Innovations in the public sector: an introduction to the problem //

Bulletin of St. Petersburg. university Ser. "Management". 2010. Issue. 4th. pp. 39, 40.

6. Barabashev A.G. Improving the Efficiency of Public Services (Analysis of the Results of the International Conference “Improving the Efficiency

the effectiveness of the provision of public services”. Moscow, June 28-29, 2011, APPAM, NRU-HSE, University of Maryland) // Issues of state and municipal management. 2012. N° 1. S. 151.

Regional economics: theory and practice Social sphere

A MECHANISM FOR FINANCING PUBLIC AND MUNICIPAL SERVICES IN MULTIFUNCTIONAL CENTERS (A ROSTOV REGION CASE STUDY)

Boris P. NOSKO, Dmitri Yu. SALOMATIN, Natal "ya A. MALYSHEVA

The article notes that a network of multipurpose centers of public and municipal services in the regions of the Russian Federation has always been either a centralized model or decentralized one. Nowadays, the most topical problem of such centers is to determine an optimum mechanism for funding the organization that grants various federal, regional and municipal services in various models" operation conditions. The authors submit a technique of regional service complex transfer developed and approved in the Rostov region in the conditions of a decentralized model.

Keywords: multipurpose center, public, municipal, services

1. Decree of the President of the Russian Federation "On Principal directions of improvement of the public administration system" of May 07, 2012 No. 601. Available at: http://www.pravo.gov.ru. (In Russ.)

2. RF Federal Law "On General principles of organization of legislative (representative) and executive bodies of the subjects of the Russian Federation" of October 10, 1999 No. 184-FZ. Available at: http://www. consultant.ru. (In Russ.)

3. RF Federal Law "On Organization of providing the public and municipal services" of July 27, 2010 No. 210-FZ. Available at: http://www.consultant.ru. (In Russ.)

4. Resolution of the RF Government "On Interaction of multipurpose centers providing public (municipal) services and federal executive authorities, bodies of the state off-budget funds, public authorities of the subjects of the Russian Federation" of September 27,

2011 No. 797. A collection of RF Legislation Acts of October 03, 2011 No. 40.

5. Golubeva A.A., Sokolova E.V. Innovatsii v obsh-chestvennom sektore: vvedenie v problemu . Vestnik Sankt-Peterburgskogo universiteta. Management-Bulletin of Saint-Petersburg University. Management, 2010, vol. 4, pp. 39-40.

6. Barabashev A.G. Moscow, 28-29 June 2011 151.

Dmitry Yu. SALOMATIN

Department of Government Economic Control,

Ministry of Economic Development

of Russian Federation, Russian Federation

[email protected]

Natal "ya A. MALYSHEVA

Department of Innovation, Government of Rostov

Region, Rostov, Russian Federation

Moscow. 21st of June. website - Ministry economic development The Russian Federation is developing a concept for updating the system of multifunctional centers (MFCs) under the working title "MFC 2.0": it is proposed to expand the number of areas of work of the MFCs and improve the quality of their services, said Savva Shipov, Deputy Minister of Economic Development.

"The three most important indicators (works of the MFC, defined in the "May decrees" of the President of the Russian Federation Vladimir Putin - IF)- the waiting time in the queue has been reduced to less than 15 minutes, the coverage of the MFC is more than 90% of the country's territory, but most importantly, the satisfaction of citizens is more than 90%. We have solved the problem that was before us. When you reach some goals, the question arises - what to do next? We tried to formulate the main directions, the working title of this document is MFC 2.0," Shipov said, speaking at the V All-Russian Forum of State and Municipal Services Centers in Yakutsk on Friday.

According to him, the MFC needs to expand the range of services provided, as a result of which the work of the centers will become more diverse. The Deputy Minister gave examples of several regions in which MFCs began to provide additional services. New services relate to real estate transactions, connection to electricity networks, receipt of electronic digital signature(EDS).

"The MFC, in fact, competes with the offices of public authorities. Having created the MFC systems, in most cases we retained the possibility of in-person contact with the authorities. It turns out that now citizens go to the MFC, because it is more convenient and comfortable there, but the reception offices citizens (in state bodies - IF) continue to exist. People who worked there continue to work there. And, probably, we need to think about how to gradually abandon such government places and evolutionary way move to the fact that the MFC will become the only window for face-to-face interaction between citizens and the state," the deputy minister said.

Shipov also proposed to eliminate the problem of the territorial binding of the MFC, so that citizens can receive the services they need, regardless of which region or municipality they are registered in. He made a similar proposal for the development of a multi-channel system: the recipient of the service can apply both directly to government agencies and to the MFC or use the public services portal. His accompaniment should then proceed in the same way.

"We need to implement the principle that is used abroad - no wrong door, literally translated as" there are no wrong doors. services," he said.

In addition, the MFC needs to improve the very procedure for providing services: common standards work and one system network quality management with online tracking of each center.

Some centers are already teaching citizens how to use the capabilities of the public services portal in order to reduce the number of paper documents, and organize computer literacy courses.

"It is important that the MFC ensures the identification of all citizens and assistance in obtaining an EDS if necessary," the deputy minister added, noting that the protection of the rights of citizens in " digital world"will become part of the work of the MFC.

Shipov proposed to give the heads of regional MFCs - one in each region - the rights of an ombudsman for public services, to give them the opportunity to interact with the prosecutor's office and territorial authorities to solve the problems of service recipients. He motivated this by the fact that citizens do not always know exactly where to turn if their rights in the field of digital law have been violated.

“In many ways, we were able to defeat paper bureaucracy, but so far due to the fact that people at the MFC with their own hands enter paper documents instead of citizens. We need to move on to the quality when the MFC can access the created electronic service without paper, using it to provide high quality public services. Therefore, I am sure that the MFC has a great future," the Deputy Minister emphasized.

He also told Interfax that this year the MFC is launching a pilot project to obtain biometric data through crypto-cabins.

"We are already entering a pilot project in several regions. This year, crypto-cabins should already start working. A fundamentally new quality is that crypto-bio-cabins will allow biometric data to be taken by an employee of the MFC, and not the Ministry of Internal Affairs, who are now physically present in the MFC," explained Shipov.

As reported, this is necessary for the issuance of biometric foreign passports with a validity of 10 years.

According to the public system "Your Control" (vashkontrol.ru), the quality of services at the MFC, which covered almost the entire territory of the country, is highly appreciated by citizens: the share of "good" and "excellent" ratings increased to 98.4% last year. This is higher than the average for all public services, which are also provided by the departments themselves and in electronic form. Tens of millions of citizens' assessments annually enter the Vash Control system through SMS surveys, the public services website, infomats at the MFC and through other channels.