Tariff "Standard"

The Standard tariff includes the following services:

• repair of CCP at the installation site
• collection/return of the CCP to the service for repair if it is impossible to fix the problem at the installation site
• participation in the loyalty program

700 r. per month

• 1785 p. (595 rubles / month) service for over a year
• 1575 p. (525 rubles / month) service for over 2 years

6 months

630 rubles per month

• 3213 r. (535.5 rubles / month) service for over a year
• 2835 r. (472.5 rubles / month) service for over 2 years

12 months

560 r. per month

• 5712 r. (476 rubles / month) service for over a year
• 5040 r. (420 rubles/month) service for over 2 years

Tariff "Economy"

The "Economy" tariff includes the following services:

• remote maintenance of cash register
• telephone consultations on any issues related to the operation of CCP

500 r. per month

6 months

450 r. per month

• Loyalty program is not valid for this tariff

12 months

425 r. per month

• Loyalty program is not valid for this tariff

Diagnostics of KKM

Bring your cash register to our CCM center for diagnostics! Diagnostics will determine the life of the cash register equipment, possible faults, estimate technical condition cash desks.

Diagnostics

• One-time diagnostics in our service or with a visit to the client

Why do you need maintenance online KKM (service contract)?

Technical cash register service (KKM service ) is produced by our technical service center ().

No contract for Maintenance cash register with central heating service You will not be registered with the cash register tax office. In the event of a breakdown of the cash register, our CTO will carry out KKM repair. In accordance with the legislation of the Russian Federation, the CTO will repair the KKM within 36 hours. The IFTS and the supplier of KKM are notified about the repair of KKM. A mark is made in the passport of the cash register.

As part of the agreement, there is a quarterly mechanic's departure CTO for maintenance of the online cash register, so that it does not break at the most inopportune moment. The mechanic of our TsTO himself will come to you, where he will conduct an external inspection of the cash register, check the correctness of the required details displayed on the check, test your device and seal the JOURNAL of "call accounting technical specialists and registration of completed works.

We, Fiji-Service LLC, are the ASC (accredited/authorized service center) of all major CCP manufacturers.
According to the requirements of most manufacturers cash register service must be carried out in accordance with the ETD (Operational technical documentation).
Responsibility for the timely maintenance of the KCM and repair is borne by the User of the KCP.

To service the CCP, the manufacturer recommends contacting the ASC, since regular qualified maintenance
will maintain the performance, safety and reliability of operation cash register in accordance with the parameters set out in the ETD.
Failure to comply with the conditions for conducting periodic serviceability checks, maintenance and repair entitles the manufacturer and (or) ASC to limit the warranty period and (or) refuse the user to repair the CCP free of charge.

As part of the Maintenance Agreement (MS), we:

• 
  We carry out warranty / non-warranty repairs
• 
  Technical support 24/7
• 
  
  We control the transfer of data to the OFD
• 
  A full range of services for registration, configuration and training
• 
  
  Timely replacement of the fiscal drive
• 
  
  We carry out field maintenance work on the maintenance of the online cash register
• 
  
  We work under a contract for the maintenance of KKM
• 
  
  Checkout update software

if there is a technical possibility, we connect the CCP to the manufacturer's electronic service, which allows us to remotely and, accordingly, promptly resolve a lot of issues related to the operation of the CCP.

Advantages of CCP service in Fiji-Service:

The works and services listed above are carried out professional specialists highly qualified, owning the latest technological advances in the field of servicing cash registers, periodically undergoing training / retraining on the basis of the manufacturer;

We have essential tool and equipment designed for the correct and rapid performance of the work and provision of the services listed above;

We have the latest information on the maintenance and repair of CCP;

We have the opportunity to promptly contact the manufacturer in case any additional information is needed;

We use original spare parts backed by the manufacturer's warranty and have them in stock.

Authorized service center "Dialogue-Universal" provides technical support and repair services cash register equipment. Our managers will assist in choosing a cash register that meets the characteristics of your company, the specifics and requirements of the business ( organizational form and applicable taxation systems), prepare a CCP technical support agreement and select the most convenient mode of such service for you in accordance with the Service Level Agreement.

Among our advantages over other companies is a full range of services for the maintenance of cash registers (CCT), the status of 1C: Franchisee and great experience work. The purpose of our ASC is to provide the highest quality and comfortable service, as well as qualified advice on all issues related to the operation of cash registers. The masters of our technical service center are real professionals, having not only a wide range of special knowledge, but also sufficient practical experience.

Maintenance of online cash registers, fiscal registrars and smart cash registers is carried out by specialists of the authorized service center DIALOGUE-UNIVERSAL on behalf of manufacturers of cash registers with preservation of factory warranty obligations.

ASC KKT has the necessary spare parts, special equipment and tools, and most importantly - qualified specialists. Works on after-sales service and repairs are carried out on the road or in our workshop. The replacement of the fiscal drive (FN) is made on the day of the appeal.

Employees of the TsTO KKT will provide you with qualified assistance in registering cash registers in the personal account of the taxpayer on the website of the Federal Tax Service.

The maintenance schedule is different for different kind equipment and needs of your enterprise. We offer options for monthly and quarterly maintenance of cash registers, depending on the load and complexity of the equipment used.

In some cases, annual office maintenance is practiced, when the CCP owner independently brings equipment for maintenance to our service center.

The list of works includes: external inspection of equipment, testing the level of performance of all components and blocks of equipment, checking the correctness, clarity and completeness of displaying on cash receipt necessary details. In addition, when carrying out maintenance of cash registers, the specialist will definitely clean and lubricate the mechanical components, after which he will check the installed version of the software, install visual control tools. The final stage of work is sealing the case of the cash register and filling in the necessary documentation.

Technical support of cash register equipment includes:

• scheduled preventive work
• diagnostics and testing
• software upgrade and update - cash register (front-office)
• cleaning of external surfaces
• cleaning and lubrication of components and mechanisms with partial disassembly of the device
• warranty and post-warranty minor, medium, major repairs
• commissioning, registration, registration and deregistration in the tax office
• consultations of cashiers-operators on work with cash register and cash program

Technical support time (8 hours a day on business days / 12 hours a day on business days / 12 hours a day on business days and weekends / 24/7 service without days off and holidays);

The response time to the Customer's request (the time during which the request is transferred to the direct executor, decisive question remotely or traveling to the scene of the incident);

Incident localization time (time spent on restoring the operability of equipment, software or connecting equipment from a replacement fund);

Additional options (providing a replacement fund, delivery of equipment to a service center for repair and from repair, on-site repair at the Customer, delivery of consumables and accessories).

Tariffs for technical support, service and repair of cash registers

1. connection of CCP to the Internet (if technically possible)
2. assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
3. programming of internal tables of CCP settings
4. programming up to 3 products to the CCP database
5. entering registration data into the cash register and setting up communication with the OFD
6. Registration of cash registers in LK OFD

1. Departure of a specialist at the place of installation of CCP
2. Physical change of the fiscal drive
3. Connecting CCP to the Internet (if technically possible)
4. Assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
5. Re-registration of cash registers in LK OFD

• Simple repair - repair by software or firmware
• Medium repair - repair by replacing units and blocks
• Complicated repair - hardware repair of units and blocks

Explanation of abbreviations:
KKT - cash register equipment
stand-alone cash register - cash register, carrying out settlements without the use of a computer
fiscal registrar - CRE, performing calculations using a computer
SC - service center, an organization authorized by the CCP manufacturer to carry out work on technical support, maintenance and repair of CCP
Specialist - employee of the SC
FTS - Federal Tax Service
LK FTS - Personal Area the owner of the CCP on the site nalog.ru
OFD - Fiscal Data Operator
LK OFD - personal account of the CCP owner on the OFD website