1C:ITS Industry is a service that is part of the comprehensive support of 1C:ITS, which 1C together with its partners provides to users of 1C:Enterprise programs. It is intended to accompany users of certain industry and specialized solutions using various means of communication (hereinafter referred to as Industry Software). Users and partners can find the list of solutions with the Category of support for the service, respectively, in the User's Personal Account Partner's Account.

User support.

After activating the 1C:ITS Industry service, in addition to the services provided under the main 1C:ITS contract, the following services will be available to users:

• a line of consultations for a developer of an industry-specific or specialized solution (hereinafter referred to as the software developer) using: 1C-Connect system, Email, phone and electronic communication system Skype. The coordinates of the consultation line for developers of Solutions supported by the 1C: ITS Industry service, users and partners can find, respectively, in the User's Personal Account (for registered products) and in the Partner's Account;
• setting up electronic communication tools with the software developer and training in their use;
• setting up data exchange with the GIS housing and communal services (State information system of housing and communal services) in the solutions of the company "1C" for housing and communal services;
• access to the service "Industry solutions 1C via the Internet".

Advantages

• Operational user support provided by the developers of Industry-specific software;
• applying to the personal account of the developer of the Industry Software by any of the listed methods, which is the most familiar and convenient for the user;
• enhanced control of the 1C company over the quality of support of industry-specific software;
• the ability to directly influence the development of the functionality of the Industry Software, evaluating the quality of the solution, the quality of its support in the user's personal account, as well as expressing their wishes for development.

Terms of receipt

1C:ITS Industry service can be activated by registered users of Industry software. The service is not an independent type of 1C: ITS support agreement and is considered active only if the user has a valid 1C: ITS agreement (except for the Basic versions of Industry software). Instructions for activating the service by the user are located in the "Additional Information" section.

To support the 1C: ITS Industry service of different-name Industry software, a separate activation of the service is required for each Industry software. Legal entities and organizations that consist of several legal entities(with branched branch structure, for retail chains, holdings, etc.), which have acquired several Industry PPs of the same name, in order to receive after-sales service of these Industry PPs, it is enough to design one 1C: ITS Industry service.

When activating the 1C: ITS service, the industry user specifies the period in which the service will operate. The start of the service can be specified from any date of any month, but not earlier than the 1st day of the current month.

Price

Service 1C: ITS Industry can be purchased through the partners of the company "1C" and in the online store 1C-Online, please note that the cost of the service depends on the chosen method of purchase.

The cost of support for the 1C: ITS Industry service depends on the complexity of the development and maintenance of the Industry software ( price category service), one Category is defined for each Industry PP. Users and partners can find the list of solutions with the Category of support for the service, respectively, in the User's Personal Account (for registered products) and in the Partner's Account.

The cost of the service (including electronic delivery) when purchased through partners of the 1C company:

The cost of the service when purchased through the 1C-Online website:

Support

For service-related questions, please contact [email protected].

Categories of support and coordinates of consultation lines for developers of software products supported by the 1C: ITS Industry service (with the corresponding Information letters), users and partners can find, respectively, in

Feedback from Orlan LLC

Managers are very polite and responsive

“We have been cooperating with 1C-Business Architect since 2015. We plan to cooperate further, so far only within the framework of 1C: ITS support, but if other questions arise, we will definitely contact them. Managers are very polite and responsive, documents and updates arrive on time, no problems have ever arisen. Thank you very much for such a responsible approach to work!”, - Irina Andreevna Terkina, Chief Accountant Orlan LLC, [email protected]

Feedback from Vympel LLC

No problems with ITS

1C-Business Architect is perhaps the best choice for 1C franchisees. We have been using them for a very long time, almost 10 years ago. We tried to find something even better, but a year later we returned and we don’t think about leaving yet: there are no problems with ITS, in difficult cases they can provide qualified support by programmers, everything works right almost immediately”, - Artem Alexandrovich Bondarev, Accounting and Budgeting Automation Specialist, Vympel LLC, Moscow.

Feedback from FOOD MARKET LLC

We are glad that we did not make a mistake in choosing the 1C assistant

"Hello! My name is Svetlana, FOODS MARKET LLC. We have been cooperating with 1C-Business Architect for more than one year. We bought software products - they delivered them quickly, when installing 1C, technical support helped our system administrator, so they installed the programs safely, everything works fine. We have a subscription to ITS disks. 1C support staff periodically asks if we have problems, if we need help. The technical support service also periodically calls with a willingness to help us. The consultation line is generally cool, solves all questions with a bang. Naturally, we feel constant support from this company. We are glad that we did not make a mistake in choosing the 1C assistant. After all, there are a lot of 1C franchisees, they promise too much, but only such companies as 1C-Business Architect provide support. This is truly the #1 company. I would happily recommend your company to my friends."

"Good afternoon! Our company FI-Group has been cooperating with 1C-Business Architect for a couple of years. We also signed an agreement for 1C:ITS support. I would like to express my gratitude to the managers who are ready to help at any moment. I would like to separately note that this is always accompanied by full understanding and respect. Any problem, no matter how complex it is (whether it be technical problems or issues related to accounting in the program), is always solved. In the future, our company plans to expand, and we will continue our cooperation with pleasure. Moreover, we always recommend your company to our partners. And I would like to wish only prosperity to 1C-Business Architect. KEEP IT UP!!!"

The 1C company ensures the constant development and updating of the 1C:Enterprise 8 software system in accordance with the requirements of the law, business practices, development information technologies and services, and also makes limited updates to outdated versions of its software products.

The Software Updates service allows you to:

• Get information about the planned release schedule for new versions of application programs and technology platform; receive information about planned changes to the functionality that will be made in new version programs;
• Find out which version of the software product is currently relevant, download distributions to update your version of the product to the current one;
• Get information about the list of errors that have been registered and will be fixed in the next versions of the programs;
• Download various additional files that are recommended by software developers for use.

For some software products, the service publishes preliminary test releases. They are intended mainly for 1C partners and serve for testing purposes, preliminary acquaintance with new configuration options, bug fixes, and for testing the work of new releases on real data. Partners who have received a pre-test release of a configuration may install this release to users if they deem it appropriate, be sure to warn the user of the test nature of this release and ensure the safety of user data.

Advantages

• Quickly get the most up-to-date versions of what you're using software taking into account the latest changes in legislation:
  • the possibility of self-updating through the section technical support,
  • the possibility of remote updating performed by specialists of 1C partners.
• Obtaining new mechanisms and tools in the product, improvements to existing mechanisms made directly by the developer (reducing the cost of improvements on their own).
• Reducing the tax risks of the enterprise through the timely updating of mechanisms, formulas, templates for accounting and reporting in accordance with the latest changes in legislation.

Terms of receipt

To get access to updates, the program must be on official support.

reference Information

• Program registration information and existing agreements 1C:ITS is available in the "Personal Account" of this portal.
• You can check the possibility of obtaining an update service by the registration number of the program.
• If you do not have the right to receive updates, contact a certified partner of Firm 1C in your region.
• You can choose a package of services and calculate the preliminary cost of support for your company.

How to get update files?

For programs on the platform "1C:Enterprise 8":

• Download independently on the Portal 1C: ITS
• Set up automatic updating of the 1C program via the Internet
• Get files on the DVD release of IS "1C:ITS"

For programs based on the 1C:Enterprise 7.7 platform:

• Download independently in the Personal Account of IS "1C: ITS"
• Get files on the DVD-issue of IS "1C: ITS"

Instructions

Price

Receiving official updates is included in the information technology support (1C: ITS). Users of basic versions of 1C:Enterprise 8 programs can get access to download updates from this portal outside of information technology support. Users renting programs from 1C partners pay for the update service as part of other services under a lease agreement. The contract price is determined by the partner.

You can familiarize yourself with the cost of the ITS Industry service.

Reference Information:

• The recommended cost of 1C:ITS (the total cost of maintenance is formed by a partner of 1C based on its price lists and tariff plans).

Price for ITS "PROF"

Promotions, bonuses, special offers!

This will come in handy!

Monthly subscription edition

ITS.PROF is:

• Software updates
• Practical and methodical recommendations
• Reference books on main taxes and fees
• Materials of leading economic publications
• Explanation of changes in legislation
• legal information

All materials are updated and expanded on a monthly basis in accordance with changes in the regulatory framework for accounting and tax accounting, as well as as new versions of programs are released.

Time tested quality

Directory of business operations. Accounting in "1C:Enterprise"

About 250 most typical situations for economic practice are considered. For each situation, tables of postings (more than 2000) and tax registers are provided, which describe in detail:

• the procedure for calculating the amount and date of posting;
• tax consequences taking into account recent changes in the Tax Code of the Russian Federation;
• a list of documents that the accountant must draw up or must receive from the counterparty;
• ways to enter data into the programs "1C: Accounting 8," 1C: Enterprise 8. Management manufacturing plant 8", "1C:Enterprise 8"

The situations in the Handbook are grouped by thematic feature - by main sections accounting. This way of placing materials allows the accountant to find exactly the situation that he needs at the moment in just a few seconds.

Reference book "Settlements with personnel for wages in 1C programs"

The handbook is a systematic and detailed publication intended for personnel officers and payroll accountants. It contains answers to various personnel questions. The material is presented in a visual step by step form and offers ready-to-use personnel services procedures.

Particular emphasis in the Handbook is placed on practical design various kinds payments provided for Labor Code, as well as payments that the employer has the right to independently establish at the enterprise.

For each payment (surcharge, compensation, etc.) it is described:

• step by step methodology establishments in the enterprise different types payments;
• sample documents;
• taxation of each payment;
• an example of the calculation of each payment;
• the procedure for processing settlements in the programs "1C: Salary and personnel management 8"

ITS disk set- a subscription edition intended for registered users of 1C:Enterprise programs. We deliver ITS disks to users' workplaces on a monthly basis, familiarize them with their contents, and update programs.

To do this, it is necessary to conclude an ITS agreement. Let's figure out what nuances of information technology support are worth knowing.

Basic information

When does the need for 1C ITS arise?

What it is?

1C ITS (stands for information technology support) is understood as the comprehensive support provided by 1C and its partners to users of the 1C Enterprise software product.

These are constant updates of the program - report forms, configuration, when the following are taken into account:

• all applicable regulations regulations Russian Federation;
• materials necessary for working with the program, maintaining tax and accounting records, solving personnel issues.

Rendering additional services possible after the conclusion of the relevant .

In 1C ITS also:

• legal issues are considered;
• there are electronic editions magazines on accounting;
• answers to frequently asked questions;
• there are links to legal documents.

Why is it needed

When concluding a 1C ITS agreement, users receive the following benefits:

1. The updates that are installed are legal.
2. Users have access to knowledge of accounting, taxation, personnel records, which the methodologists and experts of the company 1C have accumulated.
3. The user can learn effective methods of working in the system, using all the functions that are provided software product.
4. You will know all the changes that occur in the legislative framework.
5. You can get personal advice from a representative of 1C company or a partner.
6. Assistance is provided with installation, updates, connection of any information resource of the organization.

Every month, developers release discs containing all the important information. ITS is distributed only if users are subscribed.

A subscription can be issued to registered users of the 1C enterprise system through any partners of the 1C company.

Can check registration number 1C ITS on the site. It is reflected on registration cards, and is duplicated on other materials.

Without such a subscription, companies will not lose the right to use the system - all functions will be available before. Only now there will be those changes that the user received before the expiration of the subscription.

As a result, you may receive claims from the competent authorities for late submission of reports, etc., since the version used did not take into account the innovations of the legislation.

Division into types

There are the following delivery options:

Subscription "ITS for a remote office" is used by companies that organize activities using several programs.

This refers to companies that have branches. According to the licensing policy of 1C, a separate ITS subscription is required for each program.

With such a subscription, organizations that have bought several programs (which require ITS) can issue one PROF subscription and several DUO permits (each subscription for one software product. ITS DUO is not an independent product.

When purchasing an ITS subscription for remote offices users can update all programs of the same name that require ITS, use materials from PROF disks that were installed at the head office of the company, as well as site information.

Legal grounds

All information on 1C ITS is issued in the form of a text information base. All documents have links to legislative documents.

The volume of documentation contained in the section on legislation is represented by reference legal information on taxes, accounting, and entrepreneurship. The information is current at the time of release.

Fundamentals of conducting ITS

What do users need to know about ITS?

Service providers

Users can purchase 1C ITS from the developer himself or from his partners, who are represented by firms that provide services in a certain territorial district.

Such companies help to choose, implement, configure, maintain 1C software products and services.

There are also services such as training, consulting, software product adaptation to the needs of your organization. It has this visual expression:

When choosing 1C service partners, you should prefer a company with the status of a 1C Support Center or a 1C Certified Service Partner in your area.

1C partners provide the following services:

• sell and install software products, additional 1C licenses;
• customize the system based on user needs;
• perform a demonstration, teach how to work with the 1C Enterprise platform;
• sell and implement 1C ITS services;
• install program and configuration updates;
• prepare update files for atypical configuration;
• testing and fixing databases - checking referential, logical integrity, re-indexing database tables;
• advise on the use of typical 1C functions and services;
• personal consultations are provided difficult questions accounting and work 1C.

Conclusion of the contract (sample)

To receive ITS, the user of the 1C software product must conclude a maintenance agreement with one of the partners of the 1C company, register on the official website and fulfill the conditions when receiving the 1C service and services.

Users can choose the desired service and service, calculate the approximate cost of ITS for the company. Pricing is influenced by various factors, including the location of the enterprise.

The agreement will include the following items:

1. Terms of obligatory subscription to 1C, which will provide information technology support for any configuration of the 1C Enterprise software product.
2. Possibility of departure of experts once a month on office where the database will be updated.
3. Assistance by a specialist when working with the system via the Internet (remote support).

After drawing up such an agreement, the company will supply a disk with current updates every month. You can subscribe for 3-12 months.

What does the ITS include?

ITS provides for the implementation and maintenance of:

The system is updated by users through the portal its.1c.ru, users.v8.1c.ru, as well as using a disk that is released every month.

Available processing 1C ITS

All processing is calculated for familiarization of the registered user of the ITS. Let's list them.

To search and replace values

It is a universal processing that is necessary to search and change the reference value in certain objects of the 1C Enterprise database.

Such an operation may be necessary, for example, if the same counterparty is reflected in one directory of counterparties 2 times, and such indicators are used in different documents.

Video: how 1C: ITS can make your work more convenient

Then, before deleting, it is worth making changes to the documentation where the elements are used. Thanks to this processing, this procedure is automated. When carrying out the operation, it is not taken into account what features of certain configurations.

The use of processing can lead to a violation of the logical relationship of object values, which is preserved with the manual method of adjustment.

Therefore, it is worth making archive copies of the database. After using the processing, a check is made for the correctness of the changes.

For bulk editing of objects

Is external processing, with the help of which a mass change of details and tabular parts in the selected directory and document.

For universal selection and processing of objects

A search for objects in the directory and documentation is carried out according to arbitrary conditions and further processing of the found object.

Query Console

It is necessary when compiling and executing 1C Enterprise requests. Used by implementers and advanced users.

For Query Console (Managed Application)

It is necessary when debugging and viewing the result of the request implementation in 1C, in controlled modes. Used by configuration developers and implementers.

When developing queries in configurators, queries are debugged on real data. When working in the thick client, you can use the query builder, just like when working in the configurators.

What opportunities are provided:

• enter temporary table data;
• measure query execution time and number of rows;
• highlight the specified items;
• compare 2 results (within the thick client);
• display query results in new windows.

When debugging ends, the text of the queries is transferred to codes or to the configuration report. You can work with several queries at the same time, save text, query parameters, use autosave, export results to spreadsheet documents.

For Information Compilation System Console (Managed Applications)

External reports are necessary for a specialist who wants to understand the structure of the data composition system.

Using the console, you can perform certain steps of the assembly of information with the view of the intermediate result in XML format.

It is possible to analyze requests that are generated by the program when implementing a link with specific settings.

To upload and download XML information

It is a general-purpose processing that dumps all or part of the database information into an XML file. Further, such a file can be loaded into the database using this processing. The title will be different.

It is used if the databases where the unloading and loading was carried out are homogeneous, or when the unloaded objects are identical in composition and type of details, tabular part, etc.

Used when creating database backups, exchanging information between databases.

To upload and download user

The database is unloaded and loaded into XML files. Comparability of users is carried out by name. Schemas are used in XML layouts.

To load data from spreadsheet documents

Video: information system 1C: ITS

For job console

It provides monitoring of the operation of a scheduled and background task, deletion and creation of a new background task using the built-in language.

For full-text data search

Reflects the use of the built-in languages ​​object for indexing and searching data.

For coloring codes

Represented by a single form that contains 2 elements:

To format text

Used for text formatting. Source texts are loaded from a text file, Microsoft Word, pasted from the clipboard or typed manually.

For external processing conversion processing

In a typical configuration, it is possible to store processing as part of information system. The conversion procedure is carried out automatically:

• processing is uploaded to the specified directories;
• the configurator is launched in the required mode;
• the unloaded processing in directories is converted;
• the modified data is loaded into the database.

For database rollup

It is used when rolling up the database, which is built on the basis of a typical configuration.

To upload data to a relational structure

Access is through the ADO library. All objects or their updated part can be unloaded.

To change confidential information

Selective modification and cleaning of information in the database is carried out. Processing is required when creating a base for submitting an error for investigation, when there is a need to hide some information.

To set up a technological log

Required when editing configuration files of technological logs. Allows you to create a dam of emergency permits, display a list of events.

To convert user activity logs

Descriptions are available in the built-in help information.

To register changes for exchange

Editing the registration of edits of the information exchange object in managed application modes is provided. Used by administrators and developers.

1C ITS - support that allows companies to operate without failures, violations legislative norms that are constantly updated. Therefore, understand the features of the provision of ITS services and drafting an agreement.

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