4. Makashov I.N., Ovchinnikova N.V., Chistyakova K.A. Ethics and culture of management - M .: Publishing house "Sputnik +", 2010.-427s: ill.

Omelchenko, N.A. Ethics of the state and municipal service: a textbook for bachelors / N.A. Omelchenko. – 5th ed. revised and additional - M. : Yurayt Publishing House, 2013. - 408s. – Series: Bachelor. Basic course.

Omelchenko, N. D. Ethics and culture of management in the system state power and civil service: textbook. allowance / N. A. Omelchenko. - M.: GUU, 2010.

7. Osipova, I. N. Ethics and management culture: textbook. allowance / I. N. Osipova. - M.: FORUM, 2011.

8. Parliamentary ethics in Russia // Collection of materials of the Commission State Duma Federal Assembly Russian Federation on ethics. - M., 2002.

10. Professional ethics: studies. allowance / otv. ed. M. I. Rosenko. - St. Petersburg, 2006.

11. Rawls, J. Theory of Justice / J. Rawls. - Novosibirsk, 1995.

12. Sutor, B. Small political ethics [V. Sutor. Kleine Politische Ethik]. Bonn: Bundeszentrale fur politische Bildung, 1997 (translated by S. Kurbatova, K. Kostyuk). Access mode: http://krotov. info/lib_sec/18_s/sut/or.htm

WORKSHOP #3

Topic 4. Ethics and economics: ethical aspects economic activity

Questions and tasks for control

3. What are the main arguments "for" and "against" the social responsibility of business?

4. What are the modern approaches to the problem of the relationship between the state and business. What are the main ethical aspects of these relationships?

1. Guseinov, A. A. Ethics: textbook / A. A. Guseinov, R. G. Apresyan. - M.: Gardariki, 2006.

2. Zolotukhina-Abolina, E. V. Modern ethics: textbook. allowance / E. V. Zolotukhina-Abolina. - 3rd ed., revised. and additional - Rostov n / a: March, 2005.

3. Ionova, A. I. Ethics and culture government controlled: studies. allowance / A. I. Ionova. - M.: RAGS, 2005.

4. Kibanov A.Ya., Zakharov D.K., Konovalova V.G., Ethics business relations: Textbook / Ed. AND I. Kibanova. - 2nd ed., corrected. and additional .. - M .: Infra-M, 2011. - 424 p. (Higher education).

5. Makashov I.N., Ovchinnikova N.V., Chistyakova K.A. Ethics and culture of management - M .: Publishing house "Sputnik +", 2010.-427s: ill.

6. Omelchenko, N.A. Ethics of the state and municipal service: a textbook for bachelors / N.A. Omelchenko. – 5th ed. revised and additional - M. : Yurayt Publishing House, 2013. - 408s. – Series: Bachelor. Basic course.

7. Omelchenko, N. A. Ethics and culture of management in the system of state power and civil service: textbook. allowance / N. A. Omelchenko. - M.: GUU, 2010.

8. Osipova, I. N. Ethics and management culture: textbook. allowance / I. N. Osipova. - M.: FORUM, 2011.

9. Petrunin, Yu. Yu. Business ethics: textbook / Yu. Yu. Petrunin, V. K. Borisov. - 4th ed. - M.: TK Velby; Prospect, 2007.

10. Professional ethics: textbook. allowance / otv. ed. M. I. Rosenko. - St. Petersburg, 2006.

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may be used for educational purposes only.

Replication of information resources is prohibited for the purpose of extracting commercial benefits, as well as their other use in violation of the relevant provisions of the current legislation on copyright protection.

UDC 331.1(075.8)

BBK 65.240ya73

Reviewers:

Department of Human Resource Management

Russian Economic Academy. G.V. Plekhanov

Deputy Director of the Labor Institute of the Ministry

Labor and social development RF,

Honored Economist of the Russian Federation, Doctor of Economics, prof. Zubkova A.F.

B75 Vorozheikin I.E., Kibanov A.Ya., Zakharov D.K. Conflictology: Textbook. - M.: INFRA-M, 2003. - 240 p. - (Series "Higher education").

ISBN 5-16-000964-7 (translated)

ISBN 5-16-000256-1 (Reg.)

The textbook presents scientific and applied knowledge about conflicts, their sources, structure and stages of development, forms of manifestation, functions and significance in the socio-economic and other spheres of society. The issues of conflict management, the choice of optimal methods for preventing and overcoming conflicts are considered. conflict situations, the role of the leader in the prevention and resolution of conflicts.

The book is intended for students of economic universities studying in the specialty and direction "Management", "Management in social sphere”, “State and municipal government”, as well as for graduate students and teachers of management disciplines.

ISBN 5-16-000964-7 (translated)

ISBN 5-16-000256-1 (Reg.)

BBK 65.240ya73

© I.E. Vorozheikin, A.Ya. Kibanov. D.K. Zakharov, 2002

INTRODUCTION

Conflictology is a separate area of ​​scientific knowledge. It has its own subject of study - the social nature, causes, types and dynamics of conflicts, ways, methods, means of their prevention and regulation.

As an important branch of social science and human studies, conflictology arose, was formed and is currently developing in close connection with social philosophy, sociology, psychology, political economy, history, law, ethics, and a number of other social and human sciences. It relies on the achievements of these sciences, synthesizes everything that directly relates to its subject.

Having initially a complex character, conflictology is in line with the deepening of humanitarian education. Its study, no doubt, expands the circle and raises the bar of knowledge about man and society, contributes to a versatile understanding of the problems social interaction application of effective ways to solve them.

The practical application of conflictology is already caused by the simple everyday circumstance that, agreeing with the widespread statement “a bad world is better than a good quarrel”, people nevertheless cannot avoid disharmony, do without conflicts. Quite often, conflict turns out to be not only inevitable, but also an acceptable “way out” of the current situation, almost the only way to restore the disturbed balance in the relationships between people, to allow them to come to an agreement on joint affairs, private and common interests, norms of behavior.

If this is the case, you need to learn to recognize the objective and subjective nature of conflicts, their immediate causes and motives, to navigate in what forms conflicts take place and in what ways they are resolved, to master the art of managing them. This task is especially important for managers, leaders of any level. One can, perhaps, argue that for them to learn how to behave correctly in conflict conditions, to be able to manage conflicts is as necessary as the ability to read and write.

Undoubtedly, the applied orientation of conflictology along with its theoretical significance. This area of ​​science really helps to recognize conflicts, take appropriate measures for their prevention and resolution. It allows you to better navigate the complexities social life, to look for optimal solutions in conflict situations, to find the most effective ways to influence the behavior of people, one way or another involved in conflict confrontation.

Hence the demand for conflictology in many life circumstances, in solving very specific problems. Information gleaned from this area of ​​social and humanitarian knowledge facilitates the choice of means in order to maximize the positive potential of conflicts and at the same time minimize their negative consequences.

Conflictology is necessary for all kinds management activities. In relation to management, its main purpose is to encourage the manager to look at conflict situations, as they say, with open eyes, not to be content with intuition and common sense, but to follow certain, scientifically established rules and methods of conflict management in working with people.

The scientific approach presupposes systematically organized, fundamentally structured, methodologically accurate knowledge about the subject (in this case, about conflicts), an orientation towards the knowledge of the laws of the real world and the comprehension of objective truth. Any science, including conflictology, is constructive, designed for the possibility practical application acquired knowledge, for the development and implementation of new projects. Scientific Management social processes, including conflict regulation, is carried out, as a rule, on the basis of analytical calculation, systematic and multilateral influence on the participants in social ties and interaction, and the practical application of recommendations verified by science.

Ordinary knowledge, however vast it may be, is inferior to scientific knowledge. Such knowledge about conflicts is nothing more than a simple sum of diverse, but superficial information about our subject, does not penetrate into the depths of the phenomena of social life, only states the facts and previous experience. That is why common sense and intuition, based on flair and insight, are limited in their capabilities, although they can be useful in recognizing, preventing and resolving conflict situations, helping to pragmatically adapt to circumstances and find a practically acceptable way out of the conflict, if it already happened. .

Of course, different types of conflict clashes, manifestations of excessive social tension in them are studied not for the sake of satisfying curiosity and simply enriching knowledge about the vicissitudes of life, but in order to master the methods (techniques and rules) for preventing and resolving conflicts, to get a concrete idea of ​​conciliation procedures that allow bring the participants to agreement labor disputes, property litigation, other social conflicts. It is important to be prepared to characterize and evaluate the appropriate styles of conflict behavior, create and maintain a high culture of communication, mutual understanding and cooperation, functional and social partnership in relations between people.

The main thing, of course, is to learn not only to recognize conflicts, to foresee their consequences, but also to manage them, clearly presenting the tasks and functions of such management. At the same time, of course, the role of the leader in conflict situations, his intellectual, strong-willed and emotional qualities, which are required for the prevention and resolution of conflicts, are highlighted.

To help those who seek to master the basics of scientific knowledge about conflicts, teaching aids are intended. Among such manuals (see List of Recommended Readings), one of the first to become famous was the small book Warning: Conflict! Its authors are F.M. Borodkin and N.M. Koryak, addressing mainly the heads of enterprises, hoped to form in them a constructive attitude towards conflicts. They managed to convincingly, in a popular science form, show that conflict is one of the means of management, without owning or neglecting which the manager always reduces the effectiveness of managerial activity. The same goal is pursued by the textbook by E.A. Utkin "Conflictology: theory and practice". Considering the main ways, forms and methods of preventing conflict situations, as well as resolving conflicts that have arisen with the least economic, social and moral costs from them, the author addresses both those studying modern management and all those involved in it in Russia.

The manuals published in our country in recent years are devoted to the application of conflictology mainly to one side of public life. So, the book by A.G. Zdravomyslova "Sociology of Conflict", as the name implies, highlights sociological aspects, its content includes an analysis of socio-political processes in modern Russia. Tutorial"Fundamentals of Conflictology" edited by V.N. Kudryavtseva focuses on legal problems conflictology, appropriate methods for determining the participants in conflicts, their interaction and reaching agreement on the principles of consensus. "Conflictology" edited by A.S. Karmina considers intrapersonal, interpersonal, group, interethnic and other types of conflicts primarily from a psychological point of view, among the most effective technologies resolution of conflict situations, giving priority to mediation - negotiations with the participation of an intermediary.

A prominent place is given to conflicts in a number of manuals on personnel work. This is evidenced, for example, by the books of V.R. Vesnin "Practical personnel management" and V.P. Pugachev "Personnel management of the organization", as well as university textbooks on personnel management, published under the editorship of A.Ya. Kibanova, T.Yu. Bazarov and B.L. Eremin.

Educational publications of foreign authors translated into Russian are also of interest. Some of them are attractive and useful primarily because they are prepared by management specialists. For example, the American textbook "Fundamentals of Management" by M. Mescon, M. Albert and F. Hedouri is in demand in our economic universities. A separate part of this voluminous book on group dynamics and leadership contains a comprehensive chapter on conflict and stress management. It highlights the nature, types and causes of conflicts in organizations, the process of their deployment, structural and interpersonal ways of resolving conflict situations.

"Leading without conflicts" - under this title, the work of German specialists in management psychology V. Siegert and L. Lang reached Russian readers. The authors of this brilliantly written book consider managerial functions as a task of personality development in the conditions of transition from technocratic and administrative-bureaucratic methods of management to humanistic. They pay priority attention to the prevention (prevention) of conflicts, the removal of psychological tension among staff, the interaction of people in a spirit of cooperation.

In this textbook, offered to the attention of readers, a systematic body of scientific and applied knowledge about conflicts is given. The textbook opens with a brief historical overview of the formation of the foundations of conflictology. This is followed by a presentation of theoretical approaches to the definition of conflict and its functions. In accordance with the requirements of the State educational standard higher vocational education The Russian Federation reveals the typology of conflicts, the sources and immediate causes of conflict situations, the structure and stages of development of conflicts, various forms of their manifestation, the role and significance in the socio-economic and other spheres of society.

Much attention is paid to the prevention and settlement of conflict clashes, the choice of styles of behavior in conflicts and ways to resolve them, the creation of conditions for effective management conflicts. At the same time, the main methods of prevention, the application of regulations and the implementation of conciliation procedures, the role and personal example of the leader in overcoming conflicts and stress are used.

For the convenience of using the book in educational and methodological purposes tests, tables, drawings and sample documents are given, all chapters end with a list of control questions and tasks. A list of recommended literature on the subject is provided.

The authors prepared the textbook according to a single plan. Everyone did their part of the work: Doctor of Historical Sciences, prof. I.E. Vorozheikin - Introduction, Ch. 1, 2, 3, 4 and 6, 5.2 and 5.3 ch. 5, 10.1 and 10.2 ch. 10, Brief terminological dictionary; Doctor of Economics, prof. AND I. Kibanov (leader of the group of authors) - ch. 8 and 9, Brief terminological dictionary, test; Candidate of Economics, Assoc. D.K. Zakharov - 5.1 Ch. 5, ch. 7, 10.3 Ch. 10, Brief terminological dictionary, test.

HIGHER EDUCATION

The series was founded in 1996.

Ministry of Education of the Russian Federation

State University of Management

AND I. KIBANOV

D.K.ZAKHAROV

V.G. KONOVALOV

business ethics textbook

Approved by the Ministry of Education of the Russian Federation as a textbook for students of higher educational institutions studying in the specialty "Personnel Management"

Reviewers:

Department of Personnel Management of the Academy of Labor and Social Relations;

First Deputy Director of the Institute of Labor of the Ministry of Labor and Social Development of the Russian Federation, Honored Economist of the Russian Federation, Doctor of Economics, Professor A.F. Zubkov.

Kibanov A.Ya., Zakharov D.K., Konovalova V.G.

Business Ethics: Textbook / Ed. AND I. Kibanova. - M.: INFRA-M, 2003. - 368 p. - (Series "Higher education").

The textbook, prepared by scientists of the Department of Personnel Management of the State University of Management, outlines the theoretical, methodological and practical issues of ethics in business relations: the nature of ethics in business relations; ethics of the organization and leaders; the essence of verbal, non-verbal, remote communication, communication manipulation, communication management; business relations rules; business etiquette and business relations.

The book is intended for students, undergraduates, graduate students, as well as teachers of the discipline "Ethics of business relations". It can be useful to management and personnel management specialists of organizations.

FOREWORD

Purpose of this tutorial - equip the reader with scientific and applied knowledge in the field of business ethics. The textbook covers a wide range of issues of business ethics, grouped into three sections: "Theoretical foundations of business ethics" (ch. 1, 2, 3); "Communication as a tool for the ethics of business relations" (Ch. 4, 5, 6, 7, 8); "Rules and etiquette of business relations" (Ch. 9,10, 11).

Section 1. The first chapter reveals the nature, essence and basic principles of business ethics. It introduces the reader to the patterns of interpersonal relationships and the priority problems in this area. The second chapter examines the influence of ethics and ethical standards on the social responsibility of the organization, improving the results of its activities. The third chapter is devoted to the disclosure of the relationship between the ethical standards of the organization and the leader, introduces the reader to the methods of managing the ethical standards of interpersonal relations in a team. It provides guidance on the ethics of the decision. contentious issues, conflict situations.

Section 2. In the fourth chapter, the essence of communication as a communicative tool of ethics in business relations is considered, the types and methods of managing business communication are given. The fifth chapter sets out the basics of business rhetoric, touches on the essence of the culture of speech, discussion and speech behavior, gives recommendations on the use of expressive means of business speech. The sixth chapter introduces the reader to the basics, as well as kinesic and proxemic features of non-verbal communication, reveals the essence of visual contact. The seventh chapter examines the ethics of telephone conversation and the culture of business writing. The eighth chapter describes the manipulations in communication, the rules of neutralization. It also reveals techniques that stimulate communication, excluding manipulation.

Section 3. The ninth chapter sets out the rules for preparing a public speech, conducting a business conversation, interview, business meeting, negotiations with business partners, as well as the rules for constructive criticism. The tenth chapter reveals the essence of etiquette, the image of a business person, the content of a business card. It deals with the etiquette of greetings and introductions, the appearance of a business person. The final - the eleventh chapter of the textbook - characterizes the rules of conduct in public places, the etiquette of business receptions, the peculiarities of business communication with foreign partners, as well as the art of compliments and gift giving.

Each chapter of the textbook ends with control questions and practical tasks. Control questions allow the reader to quickly check the degree of mastering the material read, and practical tasks - to consolidate this knowledge when performing specific tasks and tests.

The textbook was written by: Doctor of Economics, prof. AND I. Kibanov (Foreword, 2.1, 2.2, 3.1, 3.2, 3.5,4.4, 5.1, 5.2, 6.2, 7.2, 9.3, 9.5; practical tasks: 1.2, 2, 3.1, 3.4, 3.5, 3.6, 4.1, 4.2, 5.1, 5.2 , 7.1, 7.2, 7.3, 8.2, 9.1; Appendices 2, 3); Candidate of Economics, Assoc. D.K. Zakharov (1.1, 1.3, 3.3, 3.4, 5.3, 5.4, 7.1, 9.1, 9.2, 9.4, 9.6, 10.3, 10.4); Candidate of Economics, Assoc. V.G. Konovalov (1.2, 1.4, 2.3, 4.1, 4.2, 4.3, 5.5, 6.1, 6.3, 6.4, 8, 10.1, 10.2, 10.5, 11; practical tasks: 1.1, 3.2, 3.3, 4.3, 4.4, 6, 8.1, 9.2 , 9.3, 10, 11; Appendix 1).