Everyone who lives in an apartment building knows how important the cleanliness of the entrance and staircase is. Unfortunately, not all MKDs can be proud of a neat and clean flight of stairs. The Housing Code of the Russian Federation states that the responsibility for maintaining the common property in order and cleaning the entrances lies with the management company serving the house. This means that residents do not have to wash windows, floors, steps and elevators at the entrance on their own. Rules, norms, frequency of cleaning and work procedure are regulated by the state standard GOST 51617-2000. This document is a kind job description cleaners, for violation of which serious liability will follow.

Cleaning at the entrance of an apartment building is regulated not only state standards. In each region, certain standards are established by the Housing Committee of the city, based on the national regulations. If it seems to you that the cleaning lady is not doing her job properly, then you need to compare her activity with the parameters below:

• the two lower floors (platforms and flights of stairs) should be cleaned daily with a damp broom;
• you need to sweep the entire entrance twice a week, and if there is an elevator in the building, the frequency of such an event is halved;
• according to the law, they must wash the floor on all floors and stairs once a week, in a building with an elevator - twice a month;
• the elevator should be cleaned daily, the wet cleaning of the elevator equipment is carried out once every two weeks;
• the grate in front of the entrance should be cleaned once every seven days.

Also Management Company must ensure that the person responsible for cleaning and maintaining order in the entrance of an apartment building organizes a general cleaning once a year.

If we talk about general cleaning, then the cleaning lady’s duties include washing windows, ceiling lamps, counter boxes, weaving cobwebs, etc. However, it is important to understand that any cleaning lady will not do the cleaning the way the homeowner is ready to do it. Despite the fact that the entrance is kept clean, citizens should also try not to litter and keep their floor clean. Often there are cases when one neighbor constantly disregards the rules and throws garbage or cigarette butts just at your door. In such a situation, it is necessary to protect your constitutional rights. Initially, talk with a neighbor, try to peacefully resolve the issue. Otherwise, you can complain about the negligent tenant to various authorities.

One of the most topical issues today there is someone to complain to if the entrance is poorly cleaned or the last cleaning was carried out several years ago. Often in hallways apartment buildings you can see not only dirty floors, cobweb-covered windows, black shades, but also outlined walls, unpleasant smells, syringes, etc. If this is the situation in your house, you need to take action. The easiest and most reliable way to achieve cleaning is to file a complaint with the management company, housing office or an organization that maintains an apartment building.

A statement that no one cleans up in the entrance, on the stairs and the elevator or does their job improperly, must be written to the head of the Criminal Code. The document does not have a strictly regulated form, it is drawn up in an arbitrary form with the obligatory indication of such data as:

• house address;
• contact details of the applicant;
• list of claims;
• the demands of the citizens;
• date and signature.

The application to the chairman of the HOA or the management company must be drawn up in two copies. One sample will remain in the organization, the second with the mark of an authorized person must be with the applicant. It is important to draw up the document correctly and thoughtfully, without errors, corrections and inaccuracies. All this can serve as a reason for refusing to accept the application and consider the problem. If managers ignore the application or delay the response time, you can complain about them to Rospotrebnadzor (consumer protection service) or write a petition to the prosecutor's office.

Dirt in the apartment is always unpleasant, and therefore we try to clean up the house at least once a week. The entrance of the “high-rise building” is also a place where we often visit, and all those impurities that accumulate in the room for many days get into the apartment along with shoes. This state of affairs not only causes negative emotions, but can also become a real threat to the health of residents.

Today, the organization of cleaning of entrances in an apartment building is regulated by the standards of 2019 and is the direct responsibility of the responsible authority that maintains the residential complex. This provision is fixed in Art. 36 ZhK RF and for Lately didn't change. In our article, we will talk about what standards are established regarding the maintenance of flights of stairs in the MKD and how often the common house area should be cleaned.

According to the law, a cleaner for each entrance of the "high-rise building" should not be hired. The responsible person can service several objects at once - from 3 to 10. If the management company or other authorized body does not provide such a service, then it violates the provisions of the current legislation, as well as established standards. According to the provisions of the Decree of the Gosstroy of the Russian Federation No. 17 dated September 27, 2003, stairwells are required to be cleaned by employees of the Criminal Code. It is allowed to conclude agreements with specialized firms.

A new document regulating the organization and conduct of such a procedure was PP No. 290 dated April 3, 2013, which stated that cleaning should be carried out by designated persons on the basis of official documentation and with the formation of a work schedule.

What are the rules for performing the necessary work today?

Section 36 of the Housing Code of the Russian Federation indicates which property is common house and is in use by residents of MKD. Based on this, the management company is obliged to organize all the necessary actions to maintain the property in good condition. If we talk specifically about the types of cleaning, then wet cleaning is mandatory for areas of the residential complex:

• corridors and vestibules;
• window sills, window bars;
• elevators;
• electrical cabinet doors;
• cells for postal correspondence;
• stairs and platforms.

According to these provisions, the money transferred by citizens for the maintenance of the premises should be partially spent on ensuring cleanliness in the house.

How often should rooms be cleaned according to GOSTs?

It should be noted that according to the technical conditions of GOST 51617-2000 on housing and communal services, a cleaner must carry out not only all compulsory work, but also to do it with a certain frequency. In this case, we are talking about the following regulation:

The listed standards and requirements must be strictly observed by responsible persons, otherwise this will lead to a violation of the rights of citizens, and possibly to litigation.

Who is responsible for the cleanliness of common property?

At the beginning of the article, it was already noted that all responsibility for organizing the cleaning of entrances in accordance with current regulations lies with the company that maintains the premises. However, there are some subtleties here. There are a number of engineering and communication nodes that are forbidden to be touched, much less washed by people who do not have a certain level of clearance. In particular, we are talking about power grids or other systems.

The management company is obliged to organize dry and wet cleaning of those premises that are not related to the supply of certain energy resources. Based on this, cleaning should only concern the organization and conduct of the above activities.

How to resolve possible conflicts?

Today, many residents of MKD complain about the poor quality of cleaning in the entrances, as well as its complete absence. The condition of entrances in most residential complexes is extremely negative, ranging from constant debris on the floor to dirt and dust on the walls.

Not everyone agrees to endure this state of affairs and often turn to the leadership of the Criminal Code to resolve the situation. In addition to an oral appeal, the residents of the house have the right to draw up and submit a written claim of a collective nature for permanent dirt in the entrances of the house. In turn, representatives of the Criminal Code must take action and correct the situation.

Sometimes difficulties arise with the cleaner who was hired to do the job. It happens that an employee works carelessly or performs her duties with a violation of the schedule. Here you should also file a complaint with the Criminal Code.

If no action has been taken by the organization, then it is necessary to submit an application to the Prosecutor's Office and to Rospotrebnadzor. Such appeals are considered within a month, after which the citizen receives a written response.

Conclusion

Cleaning at the entrance is a very important event, which is often ignored by the management company. Each tenant has the right to file a complaint with the regulatory authorities and hold the Criminal Code accountable. To do this, you must have general idea about the regulations in force in 2019.

Often, residents of houses complain to the management company about poor-quality cleaning in the entrances of residential buildings. To avoid such questions and complaints, there are regulations, the violation of which can lead to criminal liability.

Staircase cleaning

Stairwell cleaning work includes:

According to the standards, wet sweeping and washing of landings and steps of the two lower floors, as well as cleaning the area in front of the garbage chute, should be carried out daily.

Wet sweeping areas above the second floor in buildings where there is no elevator - twice a week, with an elevator and a garbage chute - once a week.

Washing landings and steps in a house where there is no additional equipment or there is only a garbage chute - twice a month, with any additional equipment - once a month.

Washing the floor in the elevator car should be carried out daily, and damp wiping the walls, doors and ceilings twice a month.

Washing windows on landings is provided once a year, and damp wiping the window sills of heating appliances - twice a year.

Walls, doors, ceiling lamps in stairwells, as well as window bars and attic stairs, electric meter cabinets and mailboxes should be kept clean once a year, as well as dusting ceilings.

Cleaning of the area in front of the entrance to the entrance should be done once a week.

Infographics website

The frequency of the main maintenance of garbage chutes

Waste chute maintenance work includes removal of debris from waste bins, as well as washing and disinfection of waste collection containers.

All garbage from the garbage chute located at the entrance must be collected in special containers with a capacity of 400 and 800 liters, portable waste bins with a capacity of 80-100 liters or in bins.

Based on the standards, a preventive inspection of the garbage chute at the entrance should be carried out twice a month.

Removal of garbage from waste bins, as well as their cleaning and washing of replaceable bins - daily.

Cleaning the loading valves of the garbage chute - once a week, disinfection and cleaning of the garbage bin - once a month.

Not all owners are satisfied with the quality of cleaning the entrances of their house. Someone says that the entrance is cleaned only by the efforts of the residents. Management organizations always have arguments for the dissatisfaction of the owners: lack of funds, lack of employees.

Such a situation should not develop. Today we will tell you who is responsible for cleaning the entrances of MKD, what cleaning standards exist and how to calculate the cost of cleaning common areas.

Who should clean the entrances to the MKD

A few years ago, in the entrances of apartment buildings, the owners of the premises were cleaned on their own. Some made up a duty schedule, others hired contractors for cleaning.

The frequency of cleaning the entrances

According to specified document the frequency of cleaning the entrances to the Moscow MKD depends on the type of equipment located in the entrance.

In entrances where there are elevators and garbage chutes, the managing organization:

• daily sweeps with a wet broom or brush the cages and marches of the first two floors and the area at the loading valve of the garbage chute, washes the floor of the elevator car;
• once a week sweeps the stairwells and marches of the third and subsequent floors with a wet broom or brush;
• once a month washes stairwells and marches;
• twice a month the walls, doors and ceiling of the elevator cabin are wiped with a damp cloth.

If the entrance is equipped only with an elevator, the frequency of work remains the same. The cleaning of the garbage chute area is excluded from the list of works.

When there is no elevator at the entrance, but there is a garbage chute, the frequency of cleaning changes. Stairwells and marches of the first two floors are swept daily with a wet broom or brush. Twice a week, cages and marches of the third and subsequent floors are swept with a wet broom or brush. Stairwells are washed at least twice a month.

There is a separate schedule for cleaning the garbage chutes themselves:

• daily garbage collection chambers are cleared of garbage, they are cleaned and washing of replaceable garbage bins is carried out;
• once a week, the loading chambers of the garbage chutes are cleaned;
• once a month, a preventive inspection of garbage chutes is carried out;
• once a month, the waste chute gate and the lower part of its shaft are washed, all elements of the garbage chute shaft are disinfected and cleaned, and garbage bins are disinfected;
• Remove clogged drains as needed.

If there is neither a garbage chute nor an elevator at the entrance, the number of works is noticeably reduced, and the frequency of execution increases. In this case, you will have to sweep the stairwells and marches of the two upper floors with a wet broom or brush every day. Twice a week you need to carry out the same work on the third and subsequent floors. And at least twice a week - wash the stairwells and marches.

There are also such types of work that are performed regardless of the type of equipment in the entrance. For example, once a year managing organization you need to wash the windows, clean the area at the entrance to the entrance, clean the pit, the metal grate and wipe the walls, attic stairs, window grates, doors, ceiling lamps on the stairwells, mailboxes, cabinets for electric meters, low-voltage devices with a damp cloth.

Twice a year, the managing organization must ensure dusting from ceilings, wet cleaning of window sills and heating radiators.

Calculation of the cost of cleaning entrances

The owners ask where the price for cleaning the entrance came from. The managing organization must be able to justify the cost of the service.

To clean the entrance of the managing organization, you need:

1. Hire employees.

Wage technical staff the first category must not be lower than the subsistence minimum. To determine the tariff rate that will be needed for an employee's salary, the managing organization should take the cost of living for the second quarter of the current year and index it to the planned consumer price growth index.

Also, we should not forget about accruals of a compensatory nature, the payment of insurance premiums and industry-specific targeted payments, the annual balance of working hours and the standard absenteeism rate of workers.

2. Purchase materials.

Detergents, rags, gloves, the management company can use inexpensive ones, but the area of ​​​​common property cannot be compared with an apartment that the owner cleans on his own. Therefore, it is worth explaining to residents that a large amount of money is spent annually on materials.

3. Pay taxes.

4. Pay paying agents.

All payments go through banks, mail or other payment systems. As a rule, they take a commission for transferring the payment.

5. Pay contractors for the services of maintaining personal accounts, preparing payment documents and delivering them to residents.

To calculate the tariff, first determine the area to be cleaned. It is equal to the area of ​​common areas indicated in the technical passport.

The calculation can be done in different ways. The simplest is the unit cost method: multiply the harvested area by the frequency of work, and you get annual volume services in kind.

Then, to obtain the annual cost of services, multiply the annual volume of services by the unit rate. As a basis for a unit price, we recommend using the collection “Costs of works and services for the maintenance and repair of common property in an apartment building”, developed by the Center for Municipal Economics and Law.

The last step is the calculation of the tariff. To do this, divide the resulting annual cost of work by the sum of residential and non-residential areas and by twelve months.

What happens if the UO does not clean the entrances well

The first negative consequence of poor-quality cleaning is the dissatisfaction of the residents. First, the tenants make verbal claims to the managing organization. If they are not heard, they begin to submit written complaints to the MA.

If the managing organization receives a written claim, it must organize a special commission to assess the quality of the cleaning of the entrances. If the commission confirms that the entrances are poorly cleaned, the MA must take measures to eliminate the shortcomings and inform the owners about this.

It also happens that the MA does not respond to either oral or written complaints from residents. This may turn out negatively for her: the residents will conduct an OSS and choose a different way to manage the MKD or contact the GZHI, Rospotrebnadzor, the prosecutor's office, the city or district administration.

The supervisory authority, on the basis of complaints from the owners, has the right to conduct an unscheduled inspection. If it is proved that there are violations in the work of the MA, it will be issued an order to eliminate violations. In particular, they may be required to make a recalculation for those types of services that are provided poorly.

It is in the interests of the managing organization to correct all the shortcomings indicated in the order, just in time.

Cleanliness is the key to health. Every reasonable person knows this. Everyone is responsible for the order within the walls of their own apartment - the one who wants to live comfortably is cleaned almost daily. Housekeeping is another matter. By Article 36 of the Housing Code this territory is a common house, which means that the responsibility (including maintenance in due order) for it lies with the management company (MC) of the housing and communal services that services the apartment building.

Therefore, residents of MKD should not and are not obliged to clean their entrance. But what to do if in practice it turns out differently - the housing and communal services management company is in no hurry to service the entrance, and the tenants take turns putting things in order in it? We'll have to figure it out, write complaints, defend our legal rights in every possible way. This is not as difficult as it might seem at first glance.

Cleaning legislation

There is no law that each front door should have its own cleaning lady. The same entrance cleaner can serve 3, 5 or even 10 sites at the same time. But if there is no such specialist at all, then there is a direct violation of the law.

The fact that the cleaning of stairwells must be carried out by the employees of the management company or the contracting organization with which the agreement is concluded is reflected in the legal and regulatory provisions. Namely:

• "rules and norms for the technical operation of the housing stock" No. 170, approved by the Decree of the State System of the country of September 27, 2003;
• Decree of the Government of Russia No. 290 dated April 3, 2013;
• GOST of Russia 51617-2000 “Housing and communal duties and services. General terms."

These documents clearly spell out: who, where and how should be cleaned when it comes to maintaining cleanliness in the entrances. In fact, the cleaner of the entrances should be guided by precisely these requirements in the exercise of their professional duties.

If residents in residential buildings are sure that the cleaner of the entrances is not coping with the tasks assigned to her, grossly violates the laws on the maintenance of the entrances, or does not appear at her workplace at all, they have the right to complain about her to their immediate supervisor - the head of a particular housing and communal services management. Measures will be taken against the negligent employee. If the stairwell cleaner continues to treat her profession with the same negligence, she will simply be fired.

cleaning schedule

Naturally, the cleaning lady at the entrance cannot wash the floors around the clock several times a day. There are strictly defined standards that she must comply with. In particular, the cleaning schedule is as follows:

• every day to sweep the floors of an apartment building on the first and second floors with a wet broom, including the elevator room and the garbage chute area;
• 2 times a week to sweep the floors on all flights of stairs with a wet broom along with the elevator and the garbage chute area;
• every day to wipe the area in front of the garbage bin;
• 2 times a month to wash the entire front door with a wet rag;
• 2 times a month to wipe the walls, ceiling and plafonds in the elevator room;
• every day to wash the floor in the elevator cabin;
• wash windows once a year;
• Once a week, clean at the entrance to the entrance, clean the grate, etc.;
• Once a year, clean the entrance doors to the entrance, ceiling lamps, electrical panels;
• 2 times a year to wash batteries, railings.

It turns out that the cleaning in the entrance takes place according to the standards, even if the floors in the front door are not washed every day. In this case, the entrance cleaner does not violate the law, but acts strictly according to the instructions.

Before sounding the alarm and starting a trial, it is best to familiarize yourself with the cleaning schedule. If the above rules are followed, then the cleaning standards are met, which means that there are no violations. But it is important, after all, not only how often they polish in an apartment building, but also the quality of cleaning the entrance.

Cleaning quality

Everyone has their own definition of purity. The model for cleaning the entrances cannot be the same, if only because all the front doors are in a different state: the new apartment buildings “boast” of fresh repairs, the old “Stalins” are tired of the “dust of the times”.

How to make sure that the procedure was carried out at the proper level? After the cleaning lady has finished her work, pay attention to the condition of the landings and floors:

• are there any traces of garbage, cigarette butts, packs of chips, cans of beer (according to statistics, such garbage is most often found in front doors);
• whether there are large clots of dust, puddles on the floor, lumps of dirt;
• Is there a smell of spoiled garbage?

Drawings on the walls

Homegrown artists who choose the walls as an easel are found in many homes. As stated in the law, the frequency of cleaning entrances and stairwells, which includes washing the walls, is once every 15 days. It is not difficult to calculate how many times a month the walls should be scrubbed - only two.

But sometimes a utility services specialist is simply unable to cope with such inscriptions. Often they are not removed with standard household chemicals that an employee has with him for cleaning stairwells. Residents can only wait for scheduled repairs and drive pests themselves.

Where and how to file a complaint

If citizens know exactly how often they must polish their entrance by law, but in practice these requirements are not met, SANPIN not observed, tenants of an apartment building have the right. You should proceed as follows:

• first, a claim is drawn up in the name of the head of the Criminal Code of the ZhKK, the essence of the complaint is described in it in an arbitrary form and asked to understand the situation;
• if the letter remains unanswered, then the next authority is Rospotrebnadzor;
• in case of ignoring, you need to contact the Housing Inspectorate of the city or district;
• if this did not help, the direct road to the Prosecutor's Office.

In the complaint (it can be made in any form), it is important to indicate that the residents of the house do not like the way the MC employee cleans them. Describe what is included in the concept of "dislike".

All citizens must understand utility fee already included are the costs and the rate for polishing. This is the work of professionals already paid for by the tenants of the apartment building. And, like any job, this one must be done, if not perfectly, then at least well.

You can also draw up a kind of contract with the Criminal Code. It prescribes how flights of stairs should be cleaned with the participation of residents. In this case, the Management Company may reduce or even remove the fee for cleaning flights of stairs. But this fact is written on paper, otherwise it is considered insignificant.

But when washing dirty entrances becomes the duty of the inhabitants of the ZhNM, then this is a direct violation of the law. Cleaning residential apartment buildings by the owners of apartments in them is not the norm. It is important to understand that cleaning the dirty entrances of apartment buildings lies on the shoulders of the Criminal Code, for failure to comply with such an obligation, the company can be punished.

Finally

Today in the country there are strict standards for cleaning the entrances of the house. They are described in legislative acts: "Rules and norms for the technical operation of the housing stock" No. 170; Decree of the Russian Parliament No. 290; State GOST 51617-2000.

It clearly states who should clean up the dirty entrance, how often and in what form this happens. Separately, you should touch the garbage chute in an apartment building - cleaning it is required. It is held every day.

How well a multi-storey building is cleaned can be appreciated by its residents. They have the right to choose their own access inspector for sanitary and hygienic control of stairs and other areas of the front door.

But it is not necessary to shift all responsibility for the entrance to the cleaners. If the residents do not maintain order, make a mess in the garbage bins, deliberately spoil appearance entrance, then you should not expect a miracle.