AT multifunctional centers, starting from 2017, you can get an electronic (digital) signature key, issue EDS to physical it is easy for a person in the MFC, the process does not require much time and money.

Since April 6, 2011, Federal Law No. 63 FZ has been in force throughout Russia, regulating the creation and use of such signatures.

He came to replace the invalid No. 1-FZ. Many people are interested in why an electronic signature is needed, what advantages it gives.

In this review, we will talk about all the legal and everyday nuances associated with obtaining, using and recovering signatures.

In the era of the development of cryptography (encryption), experts have created programs whose algorithms generate multi-character complex combinations. To use the system, a bunch of two keys is used - public and private.

The first user forwards to those with whom he plans to exchange confidential data. The second is used by the owner himself. It allows you to send certificates to other people and certify the authenticity of official papers.

Both options are software products that have an expiration date. Upon completion, it needs to be replaced. This is similar to antivirus software licenses that require renewal. This restriction ensures the safety of users.

Hacking and forging a file is so difficult and costly that in the vast majority of cases, attackers simply do not have such resources.

The main scope of application is the confirmation of the authenticity of documents for various purposes, filled in by individuals (private citizens) or legal entities (enterprises and organizations). We are talking about a complete analogue of a personal painting, which has the same legal force in any instances.

Types of EDS and their differences

Let's move on to a more detailed consideration of the point about what electronic signatures are, and how they differ. The first option is a simple email. signature.

It can be used to work on the websites of government services or used for the internal affairs of the company related to the signing of orders, resolutions, correspondence.

The only purpose is to confirm the actual authorship. This option has no legal force at the state level.

A more advanced version, which has protection that guarantees authenticity and authorship, is called an unqualified electronic signature.

It can be used for internal and external (by mutual agreement) workflow. When making such software product new generation cryptographic systems are used.

The most effective and legally recognized is the qualified signature, abbreviated KEP. With its help, you can submit declarations to the tax office, work with the site pension fund to participate in the auction.

The level of protection in this case is maximum, because. cryptographic systems used for keys are tested by FSB experts and certified by security authorities.

Using a qualified ES, you restrict access to confidential documents, get protection from theft of important information, incl. industrial espionage.

List of documents for obtaining an electronic digital signature

Some users do not know what documents are needed for EDS registration. The point is that the ordinary people, entrepreneurs and company executives will have a different list of required papers.

In the first case, it is enough to write an application, attaching to it a receipt and a photocopy of the passport, certified by a notary. The second one is more difficult:

• Order on the appointment of the head of the enterprise (certified copy);
• Passport of the person submitting the application (original);
• If a third party is filing the application, a power of attorney in his name is required;
• Charter of the enterprise (certified copy);
• Payment statement.

The registration process is fast. On average, the production takes no more than three days from the date of application. Applications are always considered in order of priority, and this happens without a hitch.

Receipt through multifunctional centers

Often people simply do not know where the accredited EDS issuing service is located, and are interested in whether it is possible to get electronic signature through the MFC at the place of residence.

Experts answer that such a possibility really exists. Turning to the center municipal services, any citizen or representative of a legal entity will be able to receive the keys within ten working days from the date of application. These services have been provided since 2017.

To apply, you need to make an appointment by phone hotline 88005505030 or come to the branch to take an electronic queue ticket.

Upon arrival, you will need to write an application according to the model that will be given to you on the spot. You also need to have with you, a passport and. The service is free for the public.

The procedure is extremely simple. First, you register on the website of the certification center, choose the registration service, prepare the above papers, pay for the service in a convenient way (bank, terminal, Visa or MasterCard).

There are several ways to obtain an electronic signature for individuals, and they differ in purpose.

How to make an electronic signature for public services

If you need to use the capabilities of the gosuslugi.ru website, work with the portals of the tax service and Rosreestr, you will need a qualified signature. With its help, a citizen can carry out the following operations:

• Get or replace a civil or, TIN;
• Request information on income, debts, fines in the tax and;
• Receive in electronic form;
• Check the account in the Pension Fund of the Russian Federation;
• Register or de-register in the city, carry out similar operations with a car;
• Apply to a university in another city;
• Conclude contracts for remote work;
• Participate in the system electronic trading countrywide;
• Register ;
• Obtain a license, a patent.

You can get an EDS of this type in certification centers. Cost - 950 rubles. To do this, you will need to perform the following set of actions:

• Visit the official website of the NCA RF and go through a quick registration procedure;
• AT personal account indicate where you live and where you wish to receive an EDS;
• Specify for what tasks it is planned to use;
• Request an invoice and pay it in a convenient way;
• Arrive at the place of receipt at the specified time with a package of necessary documents.

Thus, one can easily make an individual an electronic signature for public services and other tasks related to official document flow and various designs. As you can see, there is nothing complicated in this process, and it will take a little time.

EDS and distribution of powers

Often the signature belongs to a legal entity - more precisely, the head of the company or the owner of the business. But at the same time, all the main "current" tasks are performed by his deputy, chief legal department or other executive in company.

In this case, a natural question arises - how to issue a power of attorney for the use of an electronic signature by another person? Is such a procedure possible in principle?

Yes, this possibility is provided and fixed by law. In accordance with the Regulations on the use of EDS dated December 27, 2012, legal entities have the right to appoint authorized representatives, who, in turn, will use special EDS.

An application with a power of attorney is submitted to the certification center (you can download a sample here). After that, certificates will be issued to the representative.

Loss of digital signature and procedures related to restoration

Your laptop has been stolen or your hard drive has been damaged beyond repair. What to do in this case to How to restore an electronic signature in the prescribed manner? If the key is lost, then it cannot be restored. You will have to apply for a new one.

The essence is the same as for the initial treatment. There is also no difference in timing. You simply repeat the previous procedure. Please notify everyone of these changes. Use backup storage tools such as portable flash drives to avoid unnecessary hassle.

If necessary, you can use the help of specialists who will help you quickly and competently collect all Required documents and issue or restore an electronic digital signature as soon as possible.

12/25/2018, Sasha Bukashka

Probably many have heard about it, but not everyone is well aware of what it is for and how to acquire it. We will try to answer all questions and tell you how to get an EDS for an individual.

What is an electronic signature

(abbreviated as CPU, ES or EDS) makes it possible to identify the identity of the signatory. Verification is a unique sequence of several characters that is generated using cryptographic transformation of information, or, more simply, it is a flash drive with a key fob to sign virtual documents, put an electronic signature on various resources, and more. Just as a stroke of a pen is an essential attribute of using a paper document, so is an EDS (electronic signature) - an attribute of a document created on a computer. Just as your handwritten autograph is a unique symbol, so is a digital or electronic signature for individual is also unique. A document on the Internet signed with an EDS has legal force, the same as the data on a paper document signed with one's own hand.

By the way, “cloud” electronic signatures have been issued for several years now - those that are stored on the server of the certification center, and the user gets access to them via the Internet. This is convenient, because you can access the signature from any device with Internet access, and you do not need to think about carrying a flash drive with you everywhere. But this type of EDS also has a minus - they are not suitable for working with state portals (for example, State Services or the website of the Federal Tax Service).

Who needs and why

There is a certain category of people who absolutely do not need a digital / electronic signature. These people get a special, understandable only to them pleasure, choosing and visiting various institutions, jostling in lines, cursing the weather, and at the same time the authorities of all stripes. But for all other citizens who have access to the Internet, an electronic signature can be very useful. EDS for public services for individuals allows you to access the full range of electronic online services provided by a single portal of public services. With it, you can also:

• apply for admission to a higher education institution;
• verify your identity;
• participate in electronic auctions;
• conclude contracts for remote work;
• submit electronically.

How to get an electronic signature for an individual

: simple, qualified and unskilled.

A qualified electronic signature is one that was obtained from a special accredited institution, has full legal force and can be used in courts and other government agencies. A qualified digital signature completely replaces the traditional handwritten one.

To obtain a qualified electronic signature of the CPU, contact a specialized Certification Center that has state accreditation for this type of activity. A list of such centers in your region can be found on the public services portal or on the website of the Ministry of Communications. Many citizens prefer to apply for this purpose to the Rostelecom service offices that have been created almost everywhere.

To obtain a special electronic certificate and a flash drive with your ES, you must provide:

• passport of a citizen of the Russian Federation;
• insurance certificate of the State Pension Fund ();
• certificate of registration with the tax authority ().

You will also need an application and an address. Email.

How to recover EDS

Are you afraid of losing your electronic signature? Most importantly, do not give your PIN to anyone. In this case, no one except you will have access to the electronic signature. If the key is lost or stolen, you need to contact the certification center. There you will receive a new key and an electronic signature verification certificate.

Electronic signature for individuals - public services: free or for money?

In order for the user to be able to send tax documents (declarations, applications and other information) to the tax authorities, the so-called enhanced unqualified electronic signature can be used. Its number is obtained absolutely free of charge, without visiting the Certification Center, directly in the "Personal Account of the Taxpayer for Individuals" on the official website of the Federal Tax Service of Russia. Electronic documents signed in this way are recognized by the tax service as equivalent to paper documents signed by the taxpayer in his own hand. Your email key EDS signatures in this case, it will be stored on your computer or in the "cloud" in the secure storage of the Federal Tax Service.

Well, the third type of electronic signature of the ES - the so-called simple one - is your login and password to enter the system. You receive them when registering on the public services portal after receiving a confirmation code. Here, too, you do not need to pay money, all registration is free.

Meanwhile, in order to get a qualified digital signature, you will have to pay in any case, since the USB drive itself, which you will be given, costs money - about 500-700 rubles.

Some Certification Authorities charge higher amounts for the service. In such cases, the cost, as a rule, includes the provision of a special program for using the CPU (you do not have to look for it yourself and download it from the Internet), detailed instructions, or even training in working with a new device.

Register in advance for public services

In any Certification Authority, you must receive a private key with an electronic signature on a USB drive, a public key and a certificate.

In order to reduce the time for issuing a carrier with a digital / electronic signature, as well as to be able to immediately check the operation of the device, it is advisable to register on the public services portal before receiving an electronic digital signature.

Validity period of the electronic signature

Many are concerned about the question: how long will they be able to use an electronic autograph. The signature is valid for 1 year from the date of its manufacture, after this period it will need to be renewed. To do this, you will have to go through all the above procedures again.

Intensive pace of development electronic services made it possible to simplify the business model for legal entities and gradually entered the everyday life of individuals. Now an electronic signature is used to solve household paper issues.

An electronic signature is electronic information, which is attached to the document and gives it legal significance. Federal Law No. 63-FZ recognizes an ES as an analogue of a handwritten signature on paper.

An electronic signature is unique set characters created using a special encryption program. It cannot be forged or hacked, which cannot be said about a signature made by one's own hand on paper. Upon receipt of an electronic signature, citizens undergo a mandatory identification procedure by passport.

The electronic signature certifies the authenticity of the document, identifies its owner and guarantees the immutability of the document after its signing.

Possibilities of EDS for an individual

The owner of the electronic signature gets online access to most of the services provided by government agencies. Having an electronic signature, you can interact with them remotely. Almost any application on the state portal, for example, can be submitted by signing with an electronic signature. Electronic signature for individuals:

• provides access to all functions of the State Service portal;
• confirms the authorship of materials and images posted on the network;
• facilitates the application to the university (especially important for non-resident applicants);
• allows to conclude labor contract with a remote employer;
• simplifies the registration of real estate transactions;
• makes it possible - many electronic platforms allow individuals to trade;

In connection with the active development of electronic services in the state, the scope of the electronic signature will expand.

In many Western European countries, an electronic signature is a mandatory attribute of identity verification. For example, state elections in Estonia are held electronically.

How to get an electronic signature for an individual in "Infotex Internet Trust"

In the accredited certification center "Infotex Internet Trust", an electronic signature is issued on a USB-drive, which protects the key from unauthorized access by third parties. Only its owner who knows the pin code can use the ES.

For individuals, it provides maximum data protection and the legal significance of the document. To receive it, you must send an online application, pay the bill, then drive to the point of issue with documents for identification. The price of an electronic signature for individuals is 950 rubles.

Our specialist will advise you on setting up a workplace and on the possibilities of using an electronic signature. In case of difficulty, contact the service technical support Infotex Internet Trust.

Quite often, the current legislation establishes the requirements for certain types of electronic signatures for different cases. In this regard, the choice of an EDS is very important, especially if there is some time frame or you simply do not want to overpay for a new key. Before you get an enhanced qualified electronic signature, you need to know exactly what purposes it is suitable for, because now there is no universal EDS that is suitable for absolutely all tasks. Even a reinforced qualified EP, the most reliable and expensive to maintain, is not suitable for a number of cases.

What is the reason?

The absence of a universal ES is explained as follows: it does not matter whether the document is signed with an enhanced qualified electronic signature or some other, in any case Information system must confirm the authority of the person specified in the certificate. This is possible only if it has its own identifiers. In project now single register, which will contain all the ES certificates, so that through it it will be easy to check whether the signature is genuine and whether the person has the necessary authority. A model of such a system already exists, but according to experts, it is still impossible to implement it due to the technical complexity in maintaining the relevance and completeness of the registry. It depends not only on quality work specialists, but also from the conscientious work of each certification center. They must not only promptly update information, but also be responsible for its reliability. The only way out is to obtain an enhanced qualified electronic signature with a certificate containing the identifiers of all information systems.

public services

Where can I get an enhanced qualified electronic signature? Almost all the necessary information is available on the public services portal. This ES is formed using cryptographic tools, which must be confirmed by the FSB Russian Federation. A special certificate is the only guarantor of its authenticity; it is issued only by accredited certification centers. If an electronic document is signed by UKEP, it has the same legal force as a paper document certified with a seal and a personal signature.

CA check

A list of accredited CAs is available on the public services website. You won’t be able to get such a certificate for free, you will have to at least buy an annual service, but the price does not exceed five thousand a year.

For all citizens, the state provides an equal opportunity to receive an enhanced qualified electronic signature. Individuals registered as IP can use it to participate in trading on electronic trading floors along with legal entities.

Simple ES

A simple electronic signature required for applying for public services can be issued by a municipal or state body, as well as organizations subordinate to them. To do this, a citizen who applied to the organization must submit an application - in person or in electronic form. The key of such a signature consists of a password that is used on the public services portal and an identifier corresponding to the number of the pension certificate. Such an electronic signature can only be used to receive public services free of charge and does not require any additional software in its use. Any citizen of the Russian Federation needs only a passport to obtain a simple ES, and a representative of an organization needs, in addition to an identity document, also a document that can confirm his authority. If the appeal is made personally, then the EP is issued within one day.

UKEP

However, before you get an enhanced qualified electronic signature, you need to contact a certification center. It must be accredited by the Ministry of Communications. This service, unlike receiving a simple ES, is always paid. The cost varies from one thousand to five thousand rubles. As a rule, key maintenance is paid immediately for a year, and after this period it must be renewed, otherwise the signature is invalidated. However, documents signed with a certificate before its expiration date do not lose their legal force even if they are stored in an electronic archive. The list of certification centers where you can get an enhanced qualified electronic signature is publicly available on the public services portal.

Advantages

The main advantage of this form of electronic signature is the possibility of using it to receive any public services that can only be provided in electronic form. Nice bonus for UKEP owners, there is also a quick registration on the State Services portal, since you do not have to wait for a letter with an activation code, which is usually sent via Russian Post and can take a very long time. As a rule, after it is possible to obtain an enhanced qualified electronic signature, the owner also receives a special software is a cryptographic provider, so no additional software is required to be purchased and installed on the computer.

Capabilities

A lot of useful and cost-effective opportunities can be implemented by an organization after it receives an enhanced qualified electronic signature. "Public services", filing documents with the arbitration court, participation in tenders and, of course, electronic document management. For small firms where documents are transferred between several persons, it is possible to use free electronic signatures, many programs, including Microsoft Outlook, are equipped with this function, however, such documents have no legal force, since it will be difficult to identify the signatory and exclude forgery.

Before you get an enhanced qualified electronic signature, you should know that it is a necessary attribute for working with the public services portal, submitting reports to the tax service, for the system of electronic interdepartmental interaction and sending via the Internet any documents that must have legal force. In the presence of UKEP, it is possible to organize an electronic archive, while the papers retain their legitimacy for a long time.

Extract from the tax authority

An enhanced qualified electronic signature is used by the tax service to process various documents: certificates and extracts. Such a document is an analogue of a paper version, certified by a seal and signature. You can order an extract equipped with an EDS on the official website of the tax service. It should be remembered that a document signed by UKEP loses its legal force if it is simply printed on paper. There is no point in printing such a record. The document has legitimacy only in its original form, in which it was sent by the tax service. You can save the statement under any name in PDF format. To transfer such a document, it must be copied to a disk, flash card, uploaded to cloud storage or sent by e-mail.

An enhanced qualified electronic signature confirms the authenticity of the document, so such an extract can be used to pass accreditation for electronic platforms at auction, as well as provide it to notaries if verification of the legal capacity of legal entities is required. However, most often notaries make such a request on their own.

About document flow

After receiving an enhanced qualified electronic signature, the organization is able to conduct electronic document management. Of course, key maintenance requires an annual investment, but many companies have already appreciated the convenience of this method of transferring documents, and besides, it saves much more money than is spent on keys and certificates.

Firstly, electronic document management is a guarantee that no forgery will be committed in documents. If verification of a regular signature on paper requires a long and laborious examination, then the authenticity of the UKEP certificate is much easier to verify. Secondly, it saves time. The faster the signing of documents, the faster the transactions are completed and, consequently, the work of the entire structure is accelerated, and the revenue increases. In addition, the organization reduces the cost of paper and maintenance of copiers and printers by an order of magnitude.

Statutory

Legally significant electronic document management can be carried out both within the same organization and between different organizations. When carrying out these activities, the scope of each type of ES should be taken into account.

Article 6 federal law on electronic signatures, it was established that all documents certified by the UKEP have legal force and are equivalent to a paper document signed personally and certified by a seal. However, there are still documents for which, in principle, there is no electronic version, therefore, in some cases, the law enshrined the mandatory written form of the document. Arbitration procedural legislation also establishes several exceptions to the application of EP.

Issuance of a certificate

Without a special certificate, the operation of the enhanced qualified electronic signature key becomes impossible. Where to get such a certificate? This is what CAs do.

When processing an application for issuing a certificate, the CA is obliged to establish the identity of the applicant. If it is a legal entity, the CA must request documents confirming the right this person apply for an EP certificate.

When applying to an accredited CA, the applicant must indicate restrictions on the use of the certificate, since they will not be able to be installed later - another certificate will have to be ordered. The applicant also submits documents or notarized copies.

List of documents

Where can I get an enhanced qualified electronic signature? This can be done by personally contacting an accredited certification center. It is also possible to submit documents via the Internet, in this case, copies must be notarized. The applicant must submit an identity document. For an individual, an insurance certificate of state pension insurance (SNILS) and TIN will be required. And for legal entities these two documents are replaced by the main state registration number. For an individual entrepreneur would need registration number entries in the state register, as well as a certificate of registration with the tax authorities. In some cases, a power of attorney or other document is needed that can confirm that the applicant has the authority to act on behalf of another person.

Court of Arbitration

From January 1, 2017 introduced new order filing electronic documents in court of Arbitration. First, the way users are authorized has changed. If earlier it took place directly on the My Arbiter website, now the process goes through unified system identification and authentication (the so-called ESIA). Now, in order to submit documents in electronic form, each user must have access to the ESIA. Registration can be done on the website of the portal "Gosuslugi". Then, in the My Arbiter system, you need to use the login function through the public services portal. In the window that appears, you must enter the new login and password used when registering with the ESIA. It is not necessary to receive an enhanced qualified electronic signature for the court, since users have the opportunity to send scanned copies of paper documents, but an enhanced qualified electronic signature is necessary if it concerns filing lawsuits and complaints that contain an indication of interim measures. Until January 1, 2017, such documents could only be submitted in person and only in paper form.

All changes, according to the explanation of Alexander Sarapin - project manager, are aimed at achieving maximum identification of the user who sends documents to the court. This will eliminate the possibility of forgery in the submission of documents.

An electronic signature (ES or EDS) is currently often used on the website of the State Service. It helps to sign any digital documents and is mainly used to obtain more online services. In our country, every citizen can receive an electronic signature for the State Service portal. After the user issues an ES, more options will be available to him when using electronic services and services hosted on online portal gosuslugi.ru. Through a single portal, you can significantly speed up the receipt of public services, because. no need to bring extra paperwork state organizations. Citizens can apply for a service using a single portal at any time convenient for them, as well as monitor the status of a decision by the department directly on the website.

How can I get an EDS for public services

Every citizen can receive an electronic signature for public services absolutely free of charge. The user must pay only for the flash drive, as a rule, its cost does not exceed 500 rubles.

The service is provided when a citizen visits a certification center (CA), where you can directly obtain an electronic signature key for the State Service portal. A complete list of CA addresses can be found on the websites of the State Services (e-trust.gosuslugi.ru/CA) or the Russian Ministry of Communications (minsvyaz.ru/ru/activity/govservices/certification_authority/). After the flash drive has been received, it will be possible to use those services on the portal that were previously not available and required identification using a signature.

What you need to do to get an EP

To create an electronic signature for public services, you need to perform the following steps:

1. Fill out an application for a personal ES on the website of the certification center you have chosen and indicate the phone number and mail for communication.
2. The specialist of the center takes the application to work, contacts the future owner of the signature and sends the list of documents to the e-mail address indicated in the application. Phys. persons must bring an application for the issuance of a signature, their own, and. Legal entities upon receipt of the ES must provide an application, a certificate of state registration. IP registration, TIN, passport, SNILS and an extract from the USRIP. Sometimes additional documents may be required. In any case, the final list of required documentation for each citizen will be sent in a letter to the e-mail box that was specified in the application.
3. After providing the requested documents, the electronic signature is made in 1 day.

Types of electronic signature

On the this moment it is possible to obtain one of three types of electronic signature for public services: simple, unqualified or qualified (abbreviated as PEP, NEP or KEP).

A simple ES is used to certify authorship and when maintaining documentation in organizations. It does not give the documentation legal force and does not guarantee that there will be no changes in the papers after signing. The most relevant is the use of PES to enter the State Service portal.

The NEP acknowledges the authorship of the papers and guarantees that the content will not be changed. An unqualified ES is used for the circulation of documents within the company and for the exchange of documents between other companies with which an agreement has been established and the rules for using this signature have been determined. To create it, cryptoprotection is required to ensure data security.

A qualified ES has all the advantages of an unqualified one, but it can only be obtained at an accredited CA. CEP is used during the submission of reports to government organizations and for participation in online auctions. CEP certifies cryptoprotection tools federal Service RF security (for example, CryptoPro CSP). Accordingly, such an ES is a valid analogue of a live signature.

Checking the validity of the ES through the State Services

On the website of the State Service, verification of an electronic signature is carried out by checking the accuracy of the root (self-signed) certificate, which is included in the list of accredited CAs and in the list of trusted CAs of the Ministry of Communications of the Russian Federation. You can also check the EDS on the website of the State Service by verifying the correctness of the certificate received from an accredited CA.

In the column "Select a certificate to verify" you need to specify the document whose ES validity must be confirmed, and select the "Check" button. Next, details of the reconciliation result will be displayed.

Electronic signature for individuals and legal entities

An individual registers in the personal account of the State Services website using the CEP. The correct certificate of this signature includes the full name of the owner and the SNILS number.

Legal entities for receiving public services are also registered with the help of CEP. In the certificate, the owner indicates an employee who can perform actions on behalf of this legal entity. The full name of the citizen, SNILS, full name of the legal entity, address and PSRN (main state registration number) must be indicated.

The validity period of the ES key may be different, but usually the certificate is valid for 1 year.

What can EP be used for?

Citizens who own an electronic signature can use it for the following purposes:

1. Apply for the provision of public services via the Internet;
2. Take an active part in community initiatives;
3. Fully enjoy online services;
4. Send documents to higher educational institutions upon admission;
5. Individuals can apply for loans online in an accelerated mode;
6. Get expert accreditation;
7. Send documents for registration of IP;
8. Individuals with individual entrepreneurs can take part in supplies for government agencies;
9. Send documents in order to obtain a patent.

How to use a digital signature

In order to use the EP, you need:

1. Install a cryptographic information protection tool (CIPF) on your computer or laptop;
2. Install the program for a closed flash drive (eToken, ruToken);
3. Install the user's ES certificate;
4. Install the certificate of the selected CA.

Usually, the use of EP does not cause difficulties and does not require special knowledge.

Important! Do not forget to timely check the validity period of the EDS through the State Services. If a notification appears that you are using an invalid electronic signature tool, you must definitely renew the certificate.

Conclusion

By applying an electronic signature on the State Services portal, the user is personally responsible for the correct use and is obliged to control the protection of keys from third parties. If there is even the slightest chance of violating the confidentiality of the signature, the ES user must immediately visit the CA in which the certificate was issued.

At the moment, the Gosuslugi portal has minor shortcomings regarding the ES, which are now being preventively worked on: not all organizations are ready to work on new program workflow, not every user of the system has complete information about the benefits of using ES. The creators of the State Services portal are interested in making its use as convenient as possible for individuals and legal entities in the near future, so they are making every possible effort in this direction.