The legislation of Russia does not guarantee cleaners in each particular entrance. But, if the residential complex does not allocate employees who would clean the entrances of multi-storey buildings, then the utilities violate the law. The management company is responsible for cleaning the corridors, staircases, spaces in front of the entrance doors of apartments, gratings, elevators and platforms, correspondent boxes, in general, the entire space between the entrance door to the house and the private doors of apartment residents. If the company has already concluded and assumed obligations to the people living in this house, then it must fulfill them.

Important! Decree of Gosstroy No 170 dated 09/27/2003 indicates that employees of the housing office should be engaged in cleaning in the entrances of multi-storey buildings. Management companies can not only recruit personal staff, but also use the services of cleaning companies and conclude contracts.

In carrying out their activities, companies must be guided by the rules specified in the following regulations:

• Government Decree of 03.04.2013 No 209
• Government Decree No. 491 of 13.08.2006
• GOST R 51617-2000 "on housing and communal duties and services"

It is important to remember that article 36 of the Housing Code and its comments states that the LCD must keep basements and attics clean, and not just elevators, stairs and spaces between them. Accordingly, cleaners must maintain these objects: carry out wet cleaning of all common areas in houses, cages, gratings and elevators. Of course, the dirtiest area in homes is often the chute area and should be given special attention.

When residential companies enter into an agreement with residents of houses, they must develop a cleaning schedule for the agreement, namely, what, when and how much should be washed, swept and cleaned. And the residents of high-rise buildings, in turn, have the right to agree or make their proposals for improving the schedule. The Internet has type specimen, which companies can use as an example. Everyone understands that different entrances require different cleaning, the space in front of the garbage chute gets dirty faster, more residents - more dirt, so you need to wash more often. If you are dissatisfied with the cleanliness and sanitary condition of the spaces that begin after entering the house, then you should first of all familiarize yourself with the cleaning schedule available for your residential complex. If it turns out in this document that the residential complex, according to the plan, should clean up once a month, then you should not be surprised at the mess in the entrances. (Well, this is of course an extreme case, this does not happen).

Norms and standards for cleaning entrances in apartment buildings

So, in order to understand what is the minimum number of times the LCD must send a cleaning lady, let's look at our legislation. Government Decree No. 209 of 03.04.2013 approves the list of works that must be carried out in mkd (apartment buildings) by cleaners. Another document that regulates the rules for cleaning entrances is GOST 51617-2000.
There are statutory rules for cleaning the spaces between the front door and the doors to the apartments:

When sweeping, the broom must be wet. And the floors in the elevators, on the first and second floors, next to the garbage disposal sites (if they are inside the house) should be swept. Regularly all these spaces between the garbage chute and the elevator must be cleaned. Few people know about this, but in our houses, batteries, railings, doors, window sills, walls and ceilings in the front rooms should be washed with a rag (I can’t imagine how it is to wash the ceiling with a rag, especially if it is whitewashed) Windows and ceiling lamps / chandeliers too must be kept clean, the cleaner must clean them from dust and dirt.

To fulfill the necessary labor functions at a high level, the management company must comply with the cleaning standards in the entrances of apartment buildings specified in GOST 51617-2000. These standards include not only sweeping and washing floors and stairs, cleaning the driveway, but also regular airing of the entrances, cleaning the ventilation, sweeping the ceilings. The elevator area, which includes the floor and walls, is first wiped with a wet broom, and then washed with a clean cloth with the addition of cleaning products to the water. If there is a garbage chute in the dwelling, the cleaner is obliged to remove waste from a special room and put things in order, not forgetting to disinfect the components of the garbage chute and hatches once a month. All structures in the entrance must be contained in good conditions, this includes pipes and heating systems.

Housing regulations or zhnm contain and approve the regulations for cleaning the territory, requirements for the maintenance of the entrance, what actions are necessary to maintain the responsible area, the organization of control over the state of the entrance, the procedure for general cleaning and cleaning in accordance with the schedule.

Cleaning frequency

In the performance of her duties, the cleaner must comply with the requirements and regulations of the Sanpin to maintain cleanliness in the premises. Washing of entrances, landings and marches, according to the norms, should be carried out 2 times a month. Necessarily every day, it is necessary to carry out thorough sweeping, wipe the floor with a wet cloth on the first floor of the house and in the elevator. Every day, according to the regulations, the cleaner is recommended to wipe the floors and landings.

Important! According to GOST, the person in charge is required not only to comply with the necessary rules and state standards, but also to fulfill their duties at regular intervals.

For quality service entrances of apartment buildings must comply with the following frequency, which is established by GOST and sanitary standards:

Daily thorough cleaning of the elevator

The daily cleaning of the elevator includes:

• 2 times in the middle of the week to use a wet broom to restore cleanliness starting from the third floor. Wash the first and second floors daily
• once a year it is necessary to clean and arrange a wet wash for shades, windows, stair gratings, cabinets for electric meters, boxes for correspondence
• Once a week, the cleaning lady must clean the territory in front of the entrance, the porch, brush the grate
• twice a year, sanitary standards recommend washing window sills and appliances intended for heating

Complaints about poor cleaning

If utilities do not deal with entrances or do not regularly maintain order. If the cleaning lady does not follow the work schedule and does not wash the stairs, floors and elevators well, does not properly monitor the access area, then the residents should go to the housing and communal services, where a specialist will advise them and answer all their questions. The explanations of the employees of the management companies do not always satisfy the tenants, they often cause obvious disagreement. Then you can send a claim on the state of cleaning to the management company, which will send a special commission to assess the cleaning of the premises and find out how many times and how often cleaning was carried out. The claim must indicate the coordinates of the entrance, where it is located, the essence of the claim. If the management company is inactive, cleans no more than once every six months, then the residents of the entrance have the right to send a complaint first to the district administration, and then to Rospotrebnadzor and the Prosecutor's Office. As a rule, claims are considered up to 1 month, and if circumstances so require, the period can be reduced to 5 days.

When there are no positive results of the consideration of the complaint, it is necessary to prepare the filing of a claim with the court. An example of such a statement can be found on the World Wide Web. If it does not follow from the contract that the management company is obliged to carry out cleaning, then by law the company is obliged to carry out cleaning activities. This norm is specified in the Government Decree No. 491 of 13.08.2006. In order to demand normal sanitary cleaning at the entrance in court, tenants must fulfill all the conditions specified in the contract and other documents, for example, provide evidence of regular payment of utility bills.

Conclusion

Residents of the entrance should not be dumped on a cleaning lady or wash corridors or flights of stairs on their own. We must always remember that the Housing Code stipulates that cleaning the entrance is a responsibility management company, which tenants pay for her work monthly money. Some management companies ignore their responsibilities, and tenants should not be inactive, because any property owner can file a complaint and hold the housing office accountable. And if the cleaner says, “I mop” the floors, but in fact does not follow the established schedule, then the residents of the house have every reason to contact special structures for an explanation of the work of the cleaner.

Everyone who lives in an apartment building knows how important the cleanliness of the entrance and staircase is. Unfortunately, not all MKDs can be proud of a neat and clean flight of stairs. The Housing Code of the Russian Federation states that the responsibility for maintaining the common property in order and cleaning the entrances lies with the management company serving the house. This means that residents do not have to wash windows, floors, steps and elevators at the entrance on their own. Rules, norms, frequency of cleaning and work procedure are regulated by the state standard GOST 51617-2000. This document is a kind job description cleaners, for violation of which serious liability will follow.

Cleaning at the entrance of an apartment building is regulated not only state standards. In each region, certain standards are established by the Housing Committee of the city, based on the national regulations. If it seems to you that the cleaning lady is not doing her job properly, then you need to compare her activity with the parameters below:

• the two lower floors (platforms and flights of stairs) should be cleaned daily with a damp broom;
• you need to sweep the entire entrance twice a week, and if there is an elevator in the building, the frequency of such an event is halved;
• according to the law, they must wash the floor on all floors and stairs once a week, in a building with an elevator - twice a month;
• the elevator should be cleaned daily, the wet cleaning of the elevator equipment is carried out once every two weeks;
• the grate in front of the entrance should be cleaned once every seven days.

Also, the management company must ensure that the person responsible for cleaning and maintaining order in the entrance of an apartment building organizes a general cleaning once a year.

If we talk about general cleaning, then the cleaning lady’s duties include washing windows, ceiling lamps, counter boxes, weaving cobwebs, etc. However, it is important to understand that any cleaning lady will not do the cleaning the way the homeowner is ready to do it. Despite the fact that the entrance is kept clean, citizens should also try not to litter and keep their floor clean. Often there are cases when one neighbor constantly disregards the rules and throws garbage or cigarette butts just at your door. In such a situation, it is necessary to protect your constitutional rights. Initially, talk with a neighbor, try to peacefully resolve the issue. Otherwise, you can complain about the negligent tenant to various authorities.

One of the most topical issues today there is someone to complain to if the entrance is poorly cleaned or the last cleaning was carried out several years ago. Often in the entrances of apartment buildings you can see not only dirty floors, cobweb-covered windows, black shades, but also outlined walls, unpleasant smells, syringes, etc. If this is the situation in your house, you need to take action. The easiest and most reliable way to achieve cleaning is to file a complaint with the management company, housing office or an organization that maintains an apartment building.

A statement that no one cleans up in the entrance, on the stairs and the elevator or does their job improperly, must be written to the head of the Criminal Code. The document does not have a strictly regulated form, it is drawn up in an arbitrary form with the obligatory indication of such data as:

• house address;
• contact details of the applicant;
• list of claims;
• the demands of the citizens;
• date and signature.

The application to the chairman of the HOA or the management company must be drawn up in two copies. One sample will remain in the organization, the second with the mark of an authorized person must be with the applicant. It is important to draw up the document correctly and thoughtfully, without errors, corrections and inaccuracies. All this can serve as a reason for refusing to accept the application and consider the problem. If managers ignore the application or delay the response time, you can complain about them to Rospotrebnadzor (consumer protection service) or write a petition to the prosecutor's office.

Previously, the cleaning of entrances in an apartment building was carried out directly by the residents themselves according to the duty schedule, which was posted on the ground floor. Currently, management companies or homeowners associations take care of the cleanliness of entrances and adjacent territories. In this article, we will consider issues related to possible risks receiving a fine for failure to fulfill duties and standards for cleaning the entrance.

Is it necessary to clean the entrance to an apartment building?

The common property of an MKD is determined by Article 36 of the LC RF. Accordingly, the standards for the maintenance of common property apply to inter-apartment landings, stairs, elevators, elevator and other shafts, corridors, technical floors, attics, basements where engineering systems are located, etc.

Decree of the Government of the Russian Federation No. 290 dated April 3, 2013, which entered into force on April 20, 2013 (confirmed by the response of the State Construction Committee of the Russian Federation dated June 25, 2013), specifies the minimum list of works and services designed to ensure the proper level of maintenance of common property in an MKD (apartment building). In this Decree, responsibility for the proper maintenance of equipment, engineering networks and supporting structures of the house is assigned to public utilities workers. Clause 23 of the List also lists a list of works related to the maintenance of premises related to the common property of an apartment building (here we are talking directly about the maintenance of entrances):

• vestibules, halls, corridors, galleries, elevator platforms, elevator halls and cabins, landings, marches and ramps are put in order by dry and wet cleaning;
• window sills, window bars, railings, electrical cabinet doors and the cabinets themselves, mailboxes, door frames, doors, closers, door handles are wiped with a damp cloth;
• windows are washed;
• metal gratings, cellular coverings, pits, textile mats are periodically cleaned.

From the foregoing, it follows that the work on cleaning the entrances to the MKD is mandatory from 04/20/2013, and the MKD management company is responsible for their organization. She also develops a schedule for cleaning the entrances, which is prescribed in the appendix to the MKD management agreement.

What is a house cleaning service?

Cleaning of entrances and stairwells should be done well, and this is the legitimate desire of any apartment owner in an MKD. At the same time, no one can force residents to clean the entrances on their own - this is a function of the housing and communal services. A specialized document regulates the frequency of cleaning.

State standards are designed to regulate the frequency of work on cleaning entrances and their quality, the equipment used and detergents used in work (depending on the type of staircase). The specifics of the work carried out also depends on whether there is an elevator, a garbage chute and other similar objects at the entrance.

Features of the work of the Criminal Code in organizing the cleaning of entrances

If the entrances of an apartment building are cleaned by the managing organization or a cleaning company invited by it, then the Criminal Code is required to provide cleaners with access to water. You can do this in several ways:

• give them the keys to the basement;
• bring a pipe with water directly to the entrance, usually this is done on the first floor, that is, closer to the same basement.

Each option has its own characteristics. Unauthorized people gaining access to the basement is an additional cause for concern for the managing organization. Its representatives will have to ensure that the employees of the cleaning company close the doors and prevent actions that could harm common property.

If it is possible to bring the pipe from the basement to the first floor, then it is better to use this option. Here you need to remember that the tap should not be left freely available, otherwise, sooner or later, someone will open it and flood the entrance with water. The right decision for the managing organization in this case, there will be a restriction of access to the tap, providing it only to cleaners and their own employees. This issue can be solved simply and inexpensively, for example, by closing the water source with a small wooden box with a padlock.

Some managing organizations ignore the solution of the issue of ensuring access of cleaners to water. The latter, in such cases, call the apartments and ask their tenants to collect one or more buckets. It is better not to allow such a practice in order not to provoke well-founded dissatisfaction with homeowners. First, they pay for water consumption according to meters. Secondly, employees who regularly disturb them cause fair irritation.

Water for cleaning entrances is a resource paid by residents, so its consumption is separately approved and controlled. The amount of water needed for washing one entrance is approved at a general house meeting, after which it is entered into the ODN. This norm is brought by the managing organization to the employees of the cleaning company. If it is, for example, 40 liters for a single washing of the entrance, but in reality 100 liters are consumed, then 60 liters is excess consumption.

Tenants do not have to pay for consumption in excess of the norm. That is why they discuss and approve a reasonable rate of consumption. Everything above it, the management company must pay for itself.

The described issue is solved by each CC in its own way. Much here depends on the activity of the residents. If they really carefully monitor what amounts and under what justification appear in the column "common house needs", then the managing organization will have to deal harshly with overspending. With a small cost of several buckets of water, the amount that runs even in one house per month is quite noticeable.

Many operating organizations do manage to write off such excess consumption as ODN. If questions arise, they justify this by the fact that the tenants at one of the meetings agreed to pay for all losses arising from the maintenance of the house. You can use this explanation, but remember that residents can always challenge it if the Criminal Code does not have a clear documentary evidence his position.

In most high-rise buildings, residents are quite satisfied with the minimum list of work on cleaning entrances, which are conscientiously carried out in accordance with PP No. 290 of 2013. However, in some cases, tenants may want to expand the list of events regularly held by cleaners. The management company is obliged to support their initiative, since the main governing body MKD is the general meeting of its tenants.

At the same time, the UK will not pay for additional work. If the apartment owners want the cleaning to be carried out more often or include activities not provided for by the standard (for example, caring for ornamental plants located in the entrance), then a meeting is held on this matter. On it, the tenants approve the list of additional works and the amount of payment, and also consider candidates for performers. If the decision is made and a contractor organization is ready to work on the proposed conditions, then the management company concludes an agreement with it and makes an adjusted monthly payment to the receipt.

If there is a back staircase at the entrance, then the same rules apply to its maintenance and cleaning that apply in general to entrances. Some features are introduced only by its appointment.

Back stairs are usually less heavily soiled because they are less used. In some houses, residents close the exits to such stairs on their floors in order to block access for outsiders. This is a serious violation, and the managing organization needs to pay special attention to it. Providing counter fire safety serviced high-rise buildings is one of its main tasks.

The condition of the back stairs of the management company should be checked regularly, as well as the availability of free access to it on all floors. If residents lock their doors, then explanatory work should be carried out with them. Contracts don't always work. In this case, management companies must enforce the fire safety rules. In our country, there is a practice of hearing questions in court with closed doors on the back stairs. The judicial body, of course, takes the position of the Criminal Code and obliges tenants to stop violations under the threat of serious fines.

What are the yard cleaning standards?

There is an approved list of services that housing and communal services employees are required to provide. Among them are sweeping and wet cleaning of entrances and stairwells.

A company engaged in servicing the common property of MKD must comply with the following standards:

• maintain building structures, heating devices and pipelines located on stairwells in good condition;
• ensure the proper sanitary condition of staircases; (clause 3.2.2 of the Decree of the Gosstroy of the Russian Federation dated September 27, 2003 No. 170).

According to clause 3.2.4 of the Decree of the Gosstroy of the Russian Federation No. 170 of September 27, 2003, simultaneous ventilation of the staircases of the lower and upper floors through open vents, windows, transoms or ventilation ducts must be ensured.

The work schedule for the maintenance of staircases is drawn up in accordance with clause 3.2.7 of the Decree of the Gosstroy of the Russian Federation No. 170 of September 27, 2003.

For the city of Moscow, a separate procedure has been established, according to which cleaning of entrances in an apartment building is carried out. Cleaning standards for MKD entrances in the capital include the following items:

• elevator cabins, marches and landings are swept with a dampened broom and washed;
• dust is swept from the ceilings;
• walls, doors, plafonds, window sills, railings, electrical panel doors and mailboxes are wiped;
• the platform at the entrance to the entrance is also swept and washed.

When servicing a garbage chute, the following types of work should be performed:

• the garbage chute should be inspected, if necessary, garbage should be removed from the garbage bin, the garbage bin removed;
• loading valves and hoppers should be removed periodically;
• Waste collection bins and waste chutes should be cleaned periodically. Mandatory washing and disinfection of these objects should be carried out;
• minor blockages and malfunctions must be eliminated in time.

If damage or malfunctions of the garbage chute are detected (valves are not fastened tightly, ventilation is disturbed, rubber gaskets are worn out or cracks are found on the garbage chute), they must be promptly eliminated. This is done by public utilities.

With complete list works can be found by studying Appendix No. 8 "Decree of the Government of Moscow No. 465 of 06/04/1996".

What should be the frequency of cleaning entrances and what it depends on

Depending on the equipment that is installed in the entrance, cleaning of the entrances of houses can be performed at different intervals.

If there is an elevator and a garbage chute at the entrance, the following frequency of cleaning is observed:

• daily
• once a week swept with a wet broom or brush;
• daily
• once a month;
• the floor of the elevator cabin is washed daily;
• twice a month wiped with a damp cloth.

If the entrance is equipped only with an elevator, then the list of cleaning works changes slightly (cleaning of the garbage chute area is excluded due to its absence), but the frequency remains the same:

• staircases and flights of the two lower floors daily swept with a wet broom or brush;
• stairwells and marches of the third and subsequent floors once a week swept with a wet broom or brush;
• stairwells and marches are washed no more often once a month;
• the floor of the elevator cabin is washed daily;
• walls, doors, plafonds and the ceiling of the elevator car twice a month wiped with a damp cloth.

If there is no additional equipment at the entrance, some types of work are excluded, and the frequency of cleaning changes:

• staircases and flights of the two lower floors daily swept with a wet broom or brush;
• stairwells and marches of the third and subsequent floors two times a week swept with a wet broom or brush;
• twice a week;

If the entrance is equipped only with a garbage chute, then the list of works and the frequency of their implementation will look like this:

• staircases and flights of the two lower floors daily swept with a wet broom or brush;
• stairwells and marches of the third and subsequent floors two times a week swept with a wet broom or brush;
• area at the loading valve of the garbage chute daily swept with a damp broom or brush;
• stairwells and marches are washed at least twice a month.

Garbage chutes at the entrances of MKD should be serviced with special care, the types of work and the frequency of their implementation are given below:

• twice a month preventive inspection of garbage chutes;
• daily garbage collection chambers are cleared of debris;
• daily garbage collection chambers are cleaned;
• once a week the loading chambers of the garbage chute are removed;
• daily replaceable garbage collectors are washed;
• once a month the garbage chute gate and its lower part of the trunk are washed;
• once a month disinfection and cleaning of all elements of the waste chute shaft;
• once a month waste bins are disinfected;
• as needed remove blockages from the garbage chute.

The following types of work, regardless of what equipment is installed at the entrance, are carried out once a year:

• wash windows;
• the area at the entrance to the entrance is being cleaned;
• the pit and the metal grate are cleaned;
• the following objects are wiped with a damp cloth:
• walls.
• attic stairs.
• window bars.
• doors.
• plafonds on the stairwells.
• mailboxes.
• electric meter cabinets.
• low current devices.

Twice a year dust is swept from the ceilings, window sills and heating appliances are wiped with a damp cloth.

How is the cost of house cleaning calculated?

The price of services, including cleaning the entrance, is formed from several factors:

• the salary of the staff cleaning the entrance;
• time spent by staff on cleaning;
• execution frequency various kinds cleaning.

An employee classified in the first category (the same cleaning lady) should not receive a salary that does not correspond to the subsistence minimum for the category of able-bodied citizens. This is some specificity of the calculation. wages yard cleaning staff. Tariff rates for the repair and maintenance of residential premises are set for a period of one year or more, respectively, during this period an increase in the cost of living is possible. Therefore, in order to correctly calculate the planned value of the cleaning lady's tariff rate, it is necessary to operate with the subsistence level of the second quarter of the current year, which, in turn, will be indexed to the planned indicator of consumer price growth.

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When calculating, it will be necessary to take into account compensatory payments, taking into account cash, going to the payment of tax on the income of an individual.

Insurance premiums and industry insurance payments are also taken into account in the calculation of wages and are included in total amount expenses. When determining labor costs, it is necessary to take into account production calendar(number of working days) and cases when a cleaner may simply not come to work.

When calculating the tariff rate, many other equally important factors are taken into account. These are the detergents used, payment of taxes, cleaning of entrances by the management company, posting payments, generating and delivering invoices to residents, etc. To get a reasonable cost of work, it is necessary to take into account the totality of all the above influencing factors and the area of ​​​​the premises in which the cleaning is carried out.

The final amount of payment for cleaning the entrances will be the sum of the proportional equity participation owners of MKD in possession of common property (depending on the area of ​​​​the apartment). Further, the amount of annual costs received is divided by the total area of ​​\u200b\u200bthe premises and by twelve months.

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What are the consequences of poor housekeeping?

Residents of apartment buildings often complain that the cleaning in the entrance is poor, irregular and the stairs are dirty or dusty (depending on the time of year). Unfortunately, these statements are not unfounded - it is enough to go into most modern entrances. In addition to dirt, you can find cobwebs, garbage, and walls with inscriptions left by a marker there. A person gets used to everything, including seeing dirty entrances day after day, but there are those who are ready to defend their rights.

Indignant speech, according to many owners, is a sufficient measure to change something, but this is not entirely true. Paying for utilities, residents of the house also pay for maintaining cleanliness in the entrance. That is, you need to apply to the housing and communal services on whose territory the house is located, or to the management company to which the house is assigned. In these organizations, they should be consulted on all issues related to the cleaning of entrances. In addition, residents are required to provide qualified assistance.

Usually, to resolve the issue of washing the staircase or entrance, it is enough to write a statement indicating the main claim and requirements. This statement is written in free form, the nuances that should be taken into account when writing will be explained by representatives of the Criminal Code or Housing and Public Utilities.

When making a complaint, the following points should be considered:

• it is recommended to indicate references to the relevant clauses of the contract and / or specific legislative acts(for example, paragraph 23 of the Decree of the Government of the Russian Federation of 04/03/2013 N 290 (as amended on 02/27/2017));
• if there are copies of acts and documents (for example, the conclusion of the sanitary and epidemiological service or an act of non-provision of services), they must be attached to the application;
• it is necessary to write a complaint in two copies - one of them, with the organization's note that the complaint has been accepted for consideration, will remain with the residents, the second is registered with the responsible organization.
• A situation is possible in which the contractor refuses to sign the application or does not want to accept it, in this case, you can send documents valuable letter with a description of the attachment.
• the statement should end with a statement of the actions that the tenants will take if the organization does not voluntarily satisfy their requirements (for example, filing a complaint with a higher organization or supervisory authority).

A special commission is sent from the managing organization to assess the quality of the implementation of the list of works established regarding the cleaning of the entrance.

In the absence of measures to change the situation on the part of the Criminal Code or the organization servicing the house, residents can file a complaint with Rospotrebnadzor, the prosecutor's office, the city or district administration.

Applications on current issues are considered up to 30 days from the date indicated on the admission mark, and in the case of urgency, the period is reduced to 1-5 days.

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How can cleaning of the entrance by residents be organized

Cleaning the entrances of residential buildings can be carried out in two ways. The choice is made on the basis of specific circumstances.

The first option involves hiring a cleaner who will keep order at the entrance and on the landings. This may be one of the tenants of the house. Residents collect a fixed amount of money every month to pay the cleaners.

It is necessary to appoint a person responsible for contacting the hired worker, giving him the payment and transmitting the comments coming from the tenants. Cleaning agencies have become very popular. They provide a wide range of services and serve apartments, houses and other premises. Residents can enter into an agreement with such a company and pay money to it according to the agreement.

This option guarantees high-quality cleaning of the entrance, as the employees are qualified, use professional tools and equipment, strictly comply with the rules of the contract, and their work is effectively organized. In addition, it is possible to get Additional services if necessary, that is, flexible terms of cooperation are offered.

For many management organizations, the option of involving specialized companies in cleaning entrances is the most preferable. The exceptions are those management companies that have their own cleaning work well established. In this case, they can provide this service, collect payment for it and dispose of the funds received. In order for tenants not to have claims, two main conditions must be observed:

• quality and timely cleaning;
• set a tariff corresponding to the average market prices for this service.

For the rest of the management companies, the conclusion of an agreement with a cleaning company will allow them to relieve themselves of the worries about maintaining cleanliness in the entrances. In most cases, residents are also satisfied with this option. Few today are ready to clean the entrances on their own, and specialized companies do it according to a clear schedule and with sufficient quality.

The decision to choose a cleaning company is made at a general house meeting. It can take place with the participation of the Criminal Code or without it. In the first case, the management company proposes a candidate and announces the amount of the monthly fee for his services. Upon receipt of approval from the majority of tenants, a contract is concluded.

The initiative can be taken by the residents themselves or cleaning companies. If they bring the minutes of the general house meeting with the decision to order services from a particular company, then the Criminal Code can only accept it and execute it properly. In both cases, a new line for cleaning entrances with a fixed fee appears in the receipt for payment of housing and communal services.

The second option is more difficult, since the activities related to cleaning the entrance are organized by the residents. This issue should be decided on general meeting, in this case, the decisions made on it will be valid throughout the common house territory.

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This option is implemented according to the following algorithm:

1. A general house meeting is organized, before which the apartment owners should be convinced of the need to attend.
2. The person who will take over the functions of control is determined. It is better if he is trusted, as he will be responsible for resolving disputes.
3. Discussed volume necessary work associated with the cleaning of the entrance. Usually, this is the cleanliness of the floor and walls. Sometimes you will need a general cleaning with washing windows, radiators and lighting fixtures. If there is an elevator, then its cleaning must also be taken into account.
4. The frequency of cleaning the entrance is set. You can take as a basis the terms specified in the current legislation, but at the request of the tenants, the terms can be changed.
5. The sequence in which the entrance will be cleaned is discussed. A schedule is being drawn up. It is worth hanging it in a conspicuous place on the landing, and not rely on a verbal agreement.
6. Penalties are being developed. Although the administrative code provides for a fine for violating the rules for keeping the entrances clean, everything is not so simple. Most likely, the impact will come through conversations and comments. As an option, hang a sign on the door of unscrupulous tenants.

Smolensk, April 23 - AiF-Smolensk. Finally, the spring that came to Smolensk exposed not only the city sidewalks and courtyards hitherto hidden under the snow, but also, perhaps, the eternal communal problems of the Smolensk people.

For example, such as leaking roofs and poorly cleaned stairwells. However, in the communal sphere of Smolensk there are many, the relevance of which does not at all depend on the natural seasons. True, no one calls for passively accepting the blows of communal fate: it is not only possible, but necessary, to fight for your “housing rights”. Well, how to do it correctly in order to achieve the maximum effect, explains Oleg Rabushenko, head of the NP Association of Independent Lawyers of Smolensk.

Scheduled cleaning

How many times a week should they clean the porch? Which normative act can you refer to, complaining to the housing department about insufficiently good cleaning?

Poor cleaning at the entrance is a violation of the rights of tenants of apartment buildings, who monthly pay the management company for the maintenance and repair of common property. The frequency and volume of cleaning are prescribed in the contract with the management company, but they must comply with state rules and regulations technical operation housing stock (Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170).

So, let's figure out what yours are required to do? Every day, the cleaning lady of the management company must sweep the platforms and stairs of the first two floors, do wet cleaning in front of the garbage disposal valves on all floors of the house, and wash the floor in the elevator cabin. At least once a week - clean the area in front of the entrance to the entrance, sweep all flights of stairs and landings with a wet broom, if the house is equipped with elevators. If the residential building is not equipped with a garbage chute and elevators, then the cleaner must sweep the platforms and stairs located above the second floor twice a week. Twice a month in houses where there are garbage chutes and elevators, wet cleaning of elevator cabins (walls, ceiling and doors should be wiped) and washing of landings and marches in the house.

Once a month, the cleaning lady needs to wash all landings and marches in the entrances where there are elevators and. Just twice a year, a cleaner should wipe window sills and radiators in the entrance with a damp cloth and once a year wash windows, wipe walls, ceiling lamps, doors and mailboxes.

All this constitutes the general standards for cleaning entrances. Unfortunately, sometimes management companies, DEZs and ZhEKs save on the salaries of cleaners, reducing their cleaning standards. Which, of course, affects the cleanliness in our entrances. Of course, there are also simply unscrupulous cleaners, because their work is rarely checked by higher bosses. So, if dirt constantly reigns in your entrance, you need to act. And first, try contacting your management company, because if the cleaning was done improperly, the tenants have the right to demand a recalculation of the maintenance fee. In order to substantiate your claims, draw up an act in any form (with the signatures of several neighbors) and indicate the period when the entrance was not cleaned.

If your appeal remains unanswered, now complain about your management company to the State Housing Inspectorate. Most likely, the Criminal Code will be attracted to, and henceforth it will be much more responsible in complying with its obligations for the maintenance of common house property.

Whom to pay?

Since the beginning of the year, we have received two receipts for payment of housing and communal services: one - from LLC UK Teply Dom, the second - from LLC ZhEO Prigorskoye (Prigorskoye Utility Systems). Moreover, the numbers in these receipts do not match. And recently, an announcement appeared stating that for January, February and March 2013, we have to pay for the maintenance and repairs to Teply Dom, and for water and heating - to ZhEO Prigorskoye. And then follows a postscript signed by the head of the administration of the Prigorsky rural settlement O.A. Goncharova: “According to the results of an open tender for the right to lease heating and water supply networks in the village, LLC Management Company Teply Dom was declared the winner. In the following months, payment for the services "heating", "hot water supply", "cold water supply", "sewerage" shall be made at LLC "MC "Teply Dom".

I don’t understand what is happening and who needs to pay?

According to information on the Internet, municipality"Prigorskoye rural settlement" of the Smolensk district of the Smolensk region in accordance with the order of the head of the Prigorsky rural settlement Goncharov Oleg Anatolyevich dated February 8, 2013 No. 17, an open tender was announced for the right to conclude a lease agreement municipal property, owned by the Prigorsky rural settlement.

On March 15, 2013, the results of this competition were announced: Teply Dom Management Company LLC was declared the winner, the protocol for evaluating and comparing applications for participation in an open tender No. 708 dated March 15, 2013 is posted on the official website www.torgi.gov.ru. According to the results between LLC "MC "Teply Dom" and Prigorsky rural settlement a lease agreement was concluded for all communications intended to provide residents of the settlement with communal services.

Thus, it can be assumed that LLC "UK" Teply Dom "from now on is the executor utilities in full and is responsible not only for maintenance and repair, but also for providing consumers with all utilities. In this case, payment for services must be made by this management company. If double receipts continue to come, then you should contact the prosecutor's office, which will check this fact.

And without water...

Today they called me and said that I have to pay 800 rubles for a new water meter, which costs 56,000 rubles (the amount is divided among all residents). But we already have a counter in our house, and a relatively new one, it stood for only three years. In addition, as far as I know, under the energy saving program, funds should be allocated from the budget for the replacement of metering devices, and almost all cities. Smolensk that, does not fall under the scope of this program? And do we need to change ours in three years?

Indeed, your situation is rather ambiguous. According to the requirements of the State Standard, the minimum service life of water meters is 12 years. But at the same time, for the specified period, such devices must undergo two mandatory verifications with an interval of 5-6 years, and hot water meters - three, that is, every four years.

The question of why it was necessary to change the metering device after three years and why this moment was not agreed with the owners of the house should be asked to those who are responsible for the operation and safety of common house metering devices. Such responsibility lies with the organization that maintains this house (for example, your management company). At the same time, the utility service provider is obliged to annually check the presence and safety of control seals on metering devices with the preparation of an appropriate act. For information on this issue, you need to contact the management company or the HOA with a written application. If there is no answer, you can apply with an application to. If the tenants themselves manage the house, then they should contact the resource supply organization directly with a similar question.

According to the current legislation, the costs associated with the installation of common house meters are borne by the owners of premises in an apartment building. It is they who should initiate a meeting of homeowners and decide on the installation of common house meters. Starting July 1, 2012, resource supply organizations are forced to install common metering devices in those houses where they were not installed voluntarily before the specified period. The costs, again, are borne by the owners.

But in your particular case, there was no such need. Therefore, if in the end it turns out that the meter was replaced without an objective reason (for example, someone decided to earn extra money on it once again), there will be a real reason to go to the prosecutor's office or court.

For any normal person, the sight of dirt causes negative emotions, especially cleanliness directly affects the health of his body.

In their own apartments, people independently keep order, can create cleanliness and comfort at least every day.

At the entrances, cleaning and maintenance is included in, which serves the apartment building.

This requirement is set out in Housing Code in article 36. Below is a detailed description of the rules for maintaining staircases in order.

Definition of concepts and legislative regulation of the issue

The law does not provide for the presence of a cleaner for each separate entrance. She can clean from three to ten objects at once. If the housing and communal services do not provide such specialists at all, then it violates the law.

According to Decree of Gosstroy Russian Federation 170 , approved since September 27, 2003, stairwells must be cleaned by employees of the management company. It is also allowed to enter into agreements with contractors. In accordance with Government Decree on Article 290, adopted on April 3, 2013, as well as GOST on housing and communal duties and services, stairwells are cleaned by designated persons. By implementing professional duties, they are guided by the rules from the listed documents.

Mandatory cleaning in the hallways multi-apartment residential complex is produced in accordance with the legislation of the Government of April 20, 2013. Display graphic arts A similar process is included in the annex to the contractual agreement with the housing authority.

Rules for putting things in order

From Section 36 of the Housing Code it follows that the common property of an apartment building consists of elevators, corridors, platforms, attics, technical floors, stairs, basements and other premises located in this building.

According to Government Decree 290 management company is responsible for performing a minimum number of various actions related to keeping the house clean and providing an acceptable image to each entrance.

In the same paragraph, provisions are made according to which cleaning and wet cleaning produced for the following areas:

• corridors and vestibules;
• window sills, elevators, window bars and pits;
• cabinets and doors to electrical panels;
• mailboxes and landings.

Cleaning of entrances, corresponding to all legislative norms, is a duty. Consequently, the money contributed by residents for its repair and maintenance is directed to this organization.

Frequency of implementation

By general specifications GOST of the Russian Federation 51617-2000 about housing and communal services, the cleaner must perform the following work:

Responsible for maintaining cleanliness

In accordance with the Government Decree, it is the responsibility of all public utilities to properly maintain the supporting structures of a residential building, equipment, engineering and technical systems.

From the twenty-third point, one can clearly distinguish actions related to the maintenance of the premises located in an apartment building. These include:

• implementation of wet and dry cleaning in halls, vestibules, galleries, corridors, cabins and elevator platforms, ramps, stairs;
• wiping dust that covers window grilles, window sills, stair railings, electric meter cabinets, mailboxes, low-voltage devices, door panels, boxes and handles, door closers;
• window glass cleaning;
• removing dirt from protective devices. As a rule, these are metal gratings, cell covers, pits, textile mats.

Conflict situations and methods of their resolution

At the moment, very often residents of apartments are faced with poor quality cleaning in the entrances. Many complain about the poor condition of flights of stairs due to a noticeable layer of dirt or dust on them, debris, cobwebs, surrounding inscriptions, including on the walls. Obviously, these situations arise due to irregular restoring order in the entrances.

Not everyone can silently react to this state of affairs, so they try to defend their own rights. You can be indignant for a long time, hoping for changes for the better, but the most effective way is to contact the housing and communal service or managing organization serving the respective residential building. These companies are obliged to give advice on maintaining cleanliness in the premises, because the payment for utilities includes cleaning the entrances belonging to a particular house. Dissatisfied residents should be provided with qualified specialist advice.

Residents have the right to direct written claim in the form, about the dirty state of staircases or entrances. Such a document is drawn up in any form indicating the requirements. Employees of the management company or housing and communal services are required to provide a number of necessary clarifications on the application.

Conflicts may be related to the work of cleaners in the entrances. All complaints about the failure to fulfill their tasks, violation of laws on the maintenance of landings, as well as the absence of an employee at his place of work are submitted to the management of the management company at the place of residence. They, in turn, must take measures in relation to the negligent employee, including for further negligent attitude to their work, he will be removed from his post.

The housing management company must send a special commission, in order to assess how well the work was carried out to maintain cleanliness in the entrances.

If the apartment building maintenance company does not take any action on the complaint received from the owners, then they have every right to send to the following organizations:

• Federal Service Rospotrebnadzor;
• prosecutor's office;
• city ​​and district administration.

Consideration period sent complaints is no more than one month from the date of their receipt. If the application is urgent, the review period is reduced to one or five days.

Thus, maintaining cleanliness in the entrances of buildings with a large number of apartments is a mandatory legal norm, approved on April 20, 2013. When concluding a contractual agreement with a management company serving an apartment building, a cleaning procedure must be attached to it. This organization is responsible for the execution of the provision of such a service to the owners of residential premises.

The rules for the provision of cleaning services in apartment buildings by management companies are described in the following video: