Picking up a box, the consumer sees a lot of abbreviations that are not always known to him. In addition, everyone around is talking about the quality of goods and services, certifications and guarantors. A modern person, especially one who owns or manages a business, must be aware of what is happening. Therefore, it is worth delving into this issue and starting with the most popular international standard ISO 9001. What it is, how to get a certificate, what benefits it gives, and other issues will be discussed in detail below.

Quality

The word "quality" has firmly entered the lexicon of every person. All standards give different, capacious definitions. The quality in the life of an ordinary consumer is the correspondence (or even better, the excess) of what he expects to what he receives. Whether it is services, food, clothing, household items or something else, the consumer expects that they will bring him benefit or pleasure.

Since such an attitude is too subjective, special criteria have been developed, compliance with which will determine the degree of quality. Various independent structures can confirm the conformity of goods or services, while issuing their opinion.

The consumer is primarily interested in the quality of a product or service, but if this issue is not one of the most important for the manufacturer, he will never succeed in achieving serious and long-term success.

Quality checking

Many organizations have internal audits. When a department or certain employees evaluate the work and the product produced. Of course, one can doubt the objectivity of such indicators, but one should not completely abandon them either.

The second type of verification is partnership. For example, when certain requirements are imposed on suppliers, non-compliance with which will lead to the termination of the cooperation agreement. Inspections can be carried out independently or with the involvement of third parties. For example, organizations that certify according to GOST standards or the ISO 9001 standard.

Certification can be mandatory or voluntary. It is not worth talking about the possible difference in attitudes towards the quality of the manufacturer in these types. Many products must undergo mandatory certification: children's products, perfumes, medicines, Computer Engineering, cars, etc. But mandatory certification does not prevent you from passing a voluntary one and obtaining an ISO 9001 certificate.

AT Russian Federation the most common are the following voluntary certificates: GOST R, TR (Technical Regulations), Fire Safety, Phytosanitary, Certificate of origin, ISO 9001.

What is it and when should I get a certificate

A company can conduct voluntary certification at any time when it feels the need and strength to implement its plans. But nevertheless, GOST ISO 9001 recommends certification not when the management decides to do this and lowers the directive “from top to bottom”, but when the whole company feels the importance and necessity. Practice shows that if the initiative comes from employees, then the certification process is easier, better and more efficient.

So, let's answer the main question: "ISO 9001 - what is it?" These are international requirements for quality management. It is worth noting that these are not requirements for a particular product or service, they are not a guarantee of their quality, these are requirements for a management system, but the result, of course, affects the final product. This made the standard universal, suitable for both huge corporations and tiny firms.

What does an ISO certificate give?

There are plenty of companies on the market today that provide similar services or products. The ISO 9001 certificate gives:

If your company comes to the conclusion that it is time to receive a kind of maturity certificate, but not all management welcomes the change, it is worth introducing them to ISO 9001. What it is, what it provides, and how to get certified. It is important to remember that ISO is not only a piece of paper for bidding and image, it is primarily an effective management tool. If you use it at full capacity, and not formally, the results will not be long in coming. There are organizations that “live” according to the ISO standard, but are in no hurry to get certified.

The most important thing in the ISO 9001 standard

Principles, plans, evaluation, audits ISO 9001 - what is it and how to work with them, managers find out. Often they come to the aid of consultants from certification organizations.

The main thing to remember and always be guided by in a company that implements the ISO 9001 quality system is the management principle "Plan, Execute, Check, Act". Any actions from the field of certification should be coordinated and “driven” through this sequence.

Many managers will chuckle, because this principle has long been known. The ISO standard does not claim to be superior, it only obliges us to observe this simple truth at all times and in everything.

ISO 9001 principles

The ISO 9001 standard consists of eight core principles:

Certification procedure

The path to obtaining a certificate consists of 10 conditional steps:

2. Draw conclusions and make decisions to eliminate nonconformities (do not forget the role of management and the involvement of personnel).

5. If the test results are positive, submit an application to the certification body.

6. Conclude an agreement with a company accredited in the direction of GOST ISO 9001.

7. Provide an external auditor Required documents, provide access to the requested objects, processes, employees (he coordinates his requirements with you in advance in the audit program).

10. Obtain an ISO 9001 certificate. The quality of your company's work is now officially recognized (frame the certificate, post it on the website, congratulate colleagues, employees and inform customers and partners).

Remember that the certificate is given for 3 years, and you need to pass surveillance audits every year. And, of course, to comply with everything that is planned for the company, and fulfill all the obligations assumed with the entry into the community of certified organizations.

Disadvantages of ISO

Practice shows that, despite its popularity, the ISO certificate has its drawbacks. And although these shortcomings are easily explained, they should be known:

Lots of paperwork. Reports, protocols, questionnaires, and so on, but on the other hand, without them, control and an objective decision cannot be achieved.

Too much general concepts, this makes the system universal, but at the same time deprives the specifics of those who need it.

Difficult to implement, weak, unprepared companies reduce certification to a formal event (in this case, the certificate costs them three times more than it would cost in real use).

Cost (expenses for certification, "re-engineering" of an established system, the services of an external consultant and a full-time quality specialist) is another reason why it is worth striving for the actual use of a quality system.

Before talking about certification, it is necessary to clarify that the definition of ISO is special international standards that include a description of the requirements for quality management of enterprises and organizations.

The development of the ISO 9000 series of standards was carried out by the Technical Committee, which is part of the International Organization for Standardization. The basis of these standards is the theory associated with total quality management.

The first version of ISO 9000 was released in 1987 and has since been changed and revised several times. Subsequent versions were released between 1994 and 2005.

In 2008-2009, standards appeared under the brand name ISO 9001 and ISO 9004. Here, the Technical Committee corrected some inaccuracies and discrepancies. Significant changes were not made due to the desire of many organizations to renew existing certificates.

These standards are accepted by most countries of the world as national, applicable to all enterprises, all types of activities, sizes and forms of ownership. Certification production is carried out in accordance with the only ISO 9001 standard containing all the necessary requirements.

Conformity assessment is carried out according to a two-level system, and direct certification is carried out by special audit organizations. Accreditation of these organizations is carried out in national accreditation societies or in independent accreditation systems.

If an organization meets the requirements of ISO 9001, then it is a reliable supplier and business partner. This compliance is a necessary minimum, enabling a normal entry into the market and confirming the achieved requirements of the standard.

The main direction of all standards of the ISO series is the settlement of mutual relations at the level of "consumer-supplier". Particular attention is paid to the ability of organizations to meet the requirements of all parties, while the main emphasis is on sustainable success.

With the help of standards, the management system is formalized, definitions of internal audit, the processor approach, preventive and corrective actions are introduced.

ISO 9000 acts as the main standard, and the terms and concepts used in it are used in all other standards in this series.

Thus, the basis is laid for the use of new elements relating to the management and quality of manufactured and supplied products.

Currently, ISO certificates are not required for their use in Russia. However, such a certificate is needed for companies planning the following types activities:

• participation in international or state tenders;
• increasing the overall competitiveness of the enterprise;
• increasing the efficiency of the entire work of the enterprise;

First of all, enterprises working in the field of textile production, in the field of Food Industry and other high-tech areas. In this way, the company's rating among customers and business partners is significantly raised.

ISO Certification (ISO)- Confirmation of the conformity of the characteristics of goods, products, services with quality standards.
The document is valid for 3 years.
A scheduled inspection is carried out annually.

List of directions and standards

1. GOST R ISO 9001:2015 (ISO 9001-2015) - quality management system. General requirements.
2. GOST R ISO 14001:2012 (ISO 14000) - environmental management system.
3. GOST R 51814.1-2009 (ISO TS 16949) - quality management system in the automotive industry.
4. GOST R ISO 22000-2007 (ISO 22000:2005) - food safety management system.
5. GOST ISO 13485:2011 (ISO 13485:2003) - quality management system for medical devices.
6. GOST R 54934 -2012/OHSAS 18001:2007 - occupational safety and health management system.
7. GOST ISO/IEC 27001:2006 (ISO/IEC 27001:2005) - information security management system.
8. SA 8000:2001 - social responsibility management system.
9. GOST RV 0015-002-2012 - development and production system military equipment.
   GAZPROMCERT (QMS, works, services).
10. Fire Safety Certificate.
11. and calculation of fire risks.
12. Declaration of fire safety.
13. Customs Union Certificate.
14. Declaration of conformity with the technical regulations of the Customs Union.

You can check the cost of ISO certification in each of the above areas with an employee of our organization.

Objects of ISO certification:

1. Products.
2. Works (services).
3. Management systems.
4. Staff.

ISO Product Certification
A quality assurance procedure by which an organization independent of the manufacturer (seller, performer) and consumer (buyer) certifies in writing that the product meets the established requirements.

Certification of works (services)
Independent confirmation of compliance with the approved requirements in order to comply with the "Law on the Protection of Consumer Rights" by the supplier of works and services in the territory of the Russian Federation.

Management systems certification
A procedure for confirming the degree of conformity and effectiveness of a particular management system with the requirements of the standard for that management system.

The main management systems requiring certification in the ISO center:
1. Quality management system (certified for compliance with the requirements of GOST ISO 9001-2015).
2. Environmental management system (certified for compliance with the requirements of GOST R ISO 14001-2007).
3. Health and safety management system (certified for compliance with the requirements of GOST R 54934-2012/OHSAS 18001:2007).
4. Management system information security(certified for compliance with the requirements of GOST R ISO / IEC 27001-2006).
5. Food safety management system (certified for compliance with the requirements of GOST R ISO 22000-2007).

ISO Quality Certification: Varieties

Certification can be mandatory or voluntary.
The object of mandatory certification can only be products put into circulation on the territory of the Russian Federation (clause 1, article 23 of the Federal Law of December 27, 2002 N 184-FZ "On Technical Regulation").
The list of products subject to mandatory certification is regulated by Government Decree No. 982 dated 01.12.2009 “On approval single list products subject to mandatory certification, and a single list of products, the confirmation of conformity of which is carried out in the form of a declaration of conformity.
The objects of voluntary certification may be products (including those subject to mandatory certification), works (services), management systems, personnel. Voluntary certification of ISO products subject to mandatory certification does not cancel its mandatory certification.

Why choose an ISO Certification Authority?

Having certified quality management systems is prerequisite for organizations issuing various permits or participating in tenders of state customers.
Namely:
1. Registration of SRO permits for work at especially dangerous, technically complex and unique production facilities - GOST ISO 9001-2015, GOST R ISO 14001-2007, GOST R 54934-2012 / OHSAS 18001:2007, etc.
2. Registration of a license from Rostekhnadzor for the right to work at nuclear facilities - GOST ISO 9001-2015.
3. Registration of licenses of the Ministry of Industry and Trade for the right to conduct activities for the production, testing, installation, assembly, maintenance, repair, disposal and sale of weapons and military equipment - GOST RV 15.002-2003.
4. Performance of work, provision of services at the facilities of PJSC Gazprom, as well as the production and testing of equipment for the needs of Gazprom - the Gazpromcert system.

Our service "ISO Certification": cost and other nuances

Construction Consulting LLC has necessary resources to provide you with comprehensive support in the implementation of ISO certification of products and services, as well as in the implementation of quality management systems according to the standards you need. We are always open to cooperation and act promptly: the average time for issuing a document is from 2 days.
The cost of ISO certification - from 10,000 rubles. The exact amount is calculated individually and depends on the specifics of your business.

In addition, as a bonus, all those who ordered this service take advantage of our promotions and special offers.

Your benefits from contacting Construction Consulting LLC

We employ professionals with many years of experience who constantly improve their skills. This is a guarantee that you will get the desired result.
A personal manager will work with you, who will explain to you the procedure for applying to an ISO certification center, and in the process of passing it will assist in solving organizational moments and answer any questions you may have.
If necessary, you can use our help and after the document is executed - subsequent support and advice are guaranteed to you.

In order to learn more about our cooperation with you and get answers to your questions, please contact a representative of our organization.

ISO (ISO) - an international organization in the field of standardization, main task which is the comprehensive development of the principles of standardization and certification, as well as the creation on their basis of effective standards for various directions production activity.

The main tasks of ISO are:

• promoting the development in the world of the sphere of standardization, as well as related activities in order to ensure the international exchange of products and services;
• development of cooperation and interaction in economic, technical and intellectual spheres.

ISO certification is a special family of standards that are widely used in the creation or improvement of quality management systems (QMS) of companies and organizations. The introduction of such a system is a certain guarantee of passing the control of each stage of production or provision of services. At the same time, all components of these processes are controlled and checked, including various resources, documentation, management (management), materials, equipment and other elements.

Certification of quality management systems is a highly effective market tool

Certification of quality management systems (management) is a fairly highly effective market instrument, since a certificate issued by an international authoritative organization is recognized as a tangible evidence of quality.

ISO international certification means the compliance of manufactured products or rendered (provided) services with generally accepted high world-class quality standards. After passing the international certification procedure from an independent expert, companies receive documentary quality confirmation in the form of an ISO certificate.

This system, due to its effectiveness, has received almost universal and worldwide distribution. So, today these certificates of the ISO series are accepted and operate in Russia as national standards for enterprise management systems.

Obtaining and implementing ISO certificates by companies has a number of undeniable advantages:

• full optimization of business processes and maximum reduction of production costs due to the reduction of duplicating processes;
• application of a new approach (motivated system) to company management;
• improving the quality of products or services;
• reduction of losses during production process(reduction of claims and defects);
• increasing responsibility and discipline among the staff;
• conducting the activities of the enterprise according to world standards;
• increasing the level of trust among investment organizations;
• expanding the sales market and increasing the number of loyal consumers;
• the possibility of entering the company's products on the European market;
• sale of manufactured products or rendered services at world prices.

Based on this, the presence of a QMS in an enterprise is a kind of guarantee of compliance with current requirements and norms, relevant standards and allows the manufacturer to be confident in the competent control and management of each element of the organization's activities, regardless of the size, profile or other attributes and characteristics of the company. This means that ISO certificates are universal and can be used in any enterprise.

Types of ISO system certificates

The most well-known ISO standards of various series of quality systems that are currently in force in Russia are:

• ISO 9000- includes guidelines for the use and selection of certain quality systems, taking into account the various factors and parameters in which the enterprise operates and operates. The certificate of this series includes the main provisions, and an introduction to the quality management system (QMS), as well as a glossary of terms used in this family of standards;
• ISO 9001- this system contains the most clear and stringent requirements for service or product providers, thereby defining the norms for all production stages: processes of development, design, supply, maintenance, installation and direct production of goods or services. This standard establishes the norms for manufacturing organizations of products that would meet the mandatory approved requirements and needs of consumers through the implementation of control checks and certification of goods;
• ISO 9002- the certificate defines the norms and requirements for the supplier and the degree of efficiency of the production process, compliance with which fully confirms its ability to provide high-quality supplies of certain services or products;
• ISO 9003- such a model of the quality system is characterized by a minimum level of requirements for the supplier based on the results of certification, during final testing and control. This certificate assumes the presence of tests during the acceptance of the final product and control of the production process;
• ISO 9004- the standard is a methodological recommendation regarding the elements of quality systems and is intended mainly for its implementation and development;
• ISO 10012- contains quality assurance standards various kinds measuring equipment;
• ISO 14000- certificate of the environmental management system, including the requirements that the enterprise must comply with and comply with in order to guarantee the protection of external environment in the provision of services and in the production process. The certificate establishes a system for the distribution of responsibility, planning and administration all types of resources necessary for the effective implementation of environmental policy at the enterprise;
• ISO 19011- the standard contains recommendations on the management of the QMS and programs of audit (analysis) of environmental management;
• ISO 13485- defines the requirements applicable in the design, installation, maintenance and production of various types of medical devices and related services;
• ISO OHSAS 18000 series- a certificate evaluating the system of safety and labor protection management. The execution of such a document involves work at the enterprise to ensure the safety of life and health of employees, which can significantly strengthen the reputation of the company as a whole.

The ISO system itself can include either all stages of production, from design to operation, or a certain stage - determining the quality characteristics of manufactured products.

ISO certification guidelines and the development of standards based on them are based on the application of eight fundamental principles of quality management, which allow enterprises to achieve continuous success:

• focus on the end user - including the implementation of activities related to the organization's interest in continuous cooperation with consumers and the analysis of the degree of their satisfaction;
• leadership of the head - building a strategy for the development of the enterprise, creating effective system management and atmosphere business activity among employees, as well as improving organizational structure by attracting and defining leadership qualities leader;
• attraction of employees - constant stimulation and involvement of employees of the organization to improve the quality of work, in order to more effectively and efficiently achieve the goals;
• process approach - organizing the interaction of activity and management processes to create unified system process management;
• systems approach to enterprise management - establishing strong and clear links between the production process between existing structural divisions;
• continuous improvement of business processes - the introduction of an assessment of the quality of work of departments and officials, as well as compulsory control to ensure the impartiality of inspections and their timely analysis;
• making a decision according to the received actual data - in case of any deviations in management activities accepted reasonable and solely correct solution on the basis of existing facts;
• continuous building of mutually beneficial relations between the enterprise and suppliers.

The process of obtaining and issuing ISO series certificates

The main part of the ISO certification process is to create a package of documentation for submission to the certification center, which includes:

• application in the prescribed form;
• details and statutory documents of the applicant company;
• schemes of production units indicating their functional duties;
• the qualification composition of the enterprise with an indication of the person responsible for the quality of manufactured products;
• copies of valid licenses listing the types of activities permitted to be carried out by the organization;
• list of reference documents on the basis of which the enterprise operates.

To obtain an ISO certificate, an enterprise must complete an audit existing system management (management) to identify shortcomings against the background of European standards. The next step will be to reorganize management based on the requirements of ISO certification and the lessons learned so far.

At full training To conduct an official examination, an enterprise can submit an appropriate application to the certification body, to which a set of documents listed above is attached. After that, a competent expert commission conducts a study of management systems, draws up an appropriate conclusion about the level of compliance by the enterprise with the criteria of the ISO series standards, and issues an international certificate.

In general, the described ISO certification contributes to improving the quality of the final product by increasing the qualifications of staff and optimizing production management.

ISO certification

ISO certification- International Organization for Standardization - international organization for standardization. The International Organization for Standardization ISO was established in 1946 by twenty-five national standardization organizations, based on two organizations: ISA (International Federation of the National Standardizing Associations) and UNSCC (United Nations Standards Coordinating Committee). On September 23, 2005, the Russian Federation joined the board of the organization.

ISO is engaged in the production and development of international standards, as well as certification issues. The scope of ISO concerns standardization in all areas, except for electrical engineering and electronics, related to the International Electrotechnical Commission (IEC, IEC).

ISO certification refers to the certification of products, services, or more often a quality management system against certain requirements of ISO standards. This certification can only be carried out by accredited certification bodies, in the presence of a valid accreditation certificate. The procedure may include certification itself, testing and inspection. Upon completion of the process, the applicant receives a certificate of conformity. It is worth noting that ISO certification in our country is voluntary.

But definitely ISO certification:

• provides the consumer with additional confidence in the product/service/system;
• gives the organization significant competitive advantages;
• helps to ensure that safety conditions for health and the environment are met.

It is important to remember that ISO does not allow anyone to use the ISO logo in a certification area. The ISO logo is registered trademark and may not be used by any person/organization outside ISO, without permission. Since ISO does not certify, it would be wrong for its logo to be used in this way. After certification and obtaining a certificate of conformity, the organization has the right to use the logo of the certification body depicted in the certificate, or to inform the buyer in writing about the ISO certification, for example, on product counterlabels.

The most popular is ISO certification for management system standards.

The most popular is ISO certification for management system standards. Data ISO standards are the result of the hard work of a number of experts in many countries. Therefore, by implementing a management system standard, an organization can not only gain status, but also benefit from global experience and good practice. Without exception, small, large and medium organizations are learning more efficient use resources, improve risk management, increase customer satisfaction as services and products meet their expectations.

Benefits of ISO Certification

The benefits of ISO certification are clear. First of all, the harmonization of ISO conformity assessment activities helps to facilitate world trade and break down the barriers to it. When certifying imported products, in almost every case, an ISO certificate is required. This method is also used foreign colleagues. If you are striving to improve your position in the market, to understand thoroughly the internal processes and to be sure that the quality of your products meets the requirements of international standards, then immediately call our specialists by phone…