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Job description trucking company dispatcher[full name of the organization, enterprise, indicating the legal form]

This job description has been developed and approved in accordance with the provisions and other regulations governing labor relations In Russian federation.

1. General Provisions

1.1. The dispatcher of a motor transport enterprise belongs to the category of technical performers.

1.2. The dispatcher of a motor transport enterprise is appointed to the position and dismissed from it by order of the [position of the head of the enterprise, organization] on the proposal of the [head structural unit, another official].

1.3. A person with an average professional education without presenting requirements for work experience or initial vocational education and work experience in the operational regulation of the management (production) process of at least 3 years, including at this enterprise at least 1 year.

1.4. The dispatcher of a motor transport company is guided in his labor activity:

1.4.1. regulatory legal acts, as well as instructions and methodological recommendations regulating the activities of motor transport enterprises and the dispatch service;

1.4.2. charter of road transport;

1.4.3. the charter of the enterprise;

1.4.4. internal work schedule;

1.4.5. orders and directives of the immediate supervisor;

1.4.6. this job description.

1.5. The dispatcher of the transport company must know:

1.5.1. normative legal acts, methodological materials on production planning and operational management motor transport enterprise;

1.5.2. organization of production planning at a motor transport enterprise;

1.5.3. production capacity of a motor transport enterprise;

1.5.4. specialization of enterprise divisions and production relations between them;

1.5.5. types of services provided by the motor transport enterprise;

1.5.6. organization of car service;

1.5.7. facilities computer science, communications and communications;

1.5.8. fundamentals of economics, organization of production, labor and management;

1.5.9. the procedure for issuing and processing waybills;

1.5.10. regulations and instructions on how to organize passenger traffic and operational management of the transportation process;

1.5.11. rules for the operation of vehicles;

1.5.12. regulations traffic;

1.5.13. operating rules applicable technical means processing and transmission of information;

1.5.14. rules and norms of labor protection, industrial sanitation, safety and fire protection.

1.6. The dispatcher of the motor transport enterprise reports directly to [indicate the position of the head of the structural unit].

1.7. During the absence of the dispatcher of a motor transport enterprise (illness, vacation, business trip, etc.), his duties are performed by a person appointed in the prescribed manner, bearing full responsibility for their proper performance.

2. Functions

2.1. The dispatcher of a motor transport enterprise is entrusted with the implementation, using computer technology, communications and communication, of operational regulation of the course of activity of a motor transport enterprise or its divisions in accordance with production programs, plans and shift-daily tasks.

3. Job responsibilities

3.1. To perform the functions assigned to him, the dispatcher of a motor transport enterprise performs the following job responsibilities:

3.1.1. controls the provision of subdivisions of the motor transport enterprise with the necessary fuels and lubricants, components, products and equipment;

3.1.2. carries out operational control over the course of the activities of the motor transport enterprise, ensuring the maximum use of production capacities, the rhythmic and uninterrupted movement of taxi cars according to established schedules;

3.1.3. ensures the implementation of the established plan for passenger transportation of taxis, shift assignments by taxi drivers;

3.1.4. takes measures to prevent and eliminate violations of the course of work, involving, if necessary, the relevant services of the enterprise;

3.1.5. reveals the reserves of the enterprise to establish the most rational modes of operation of the fleet of taxi cars, a more complete and uniform workload of taxi drivers, increase the volume of passenger taxi traffic and the amount of revenue;

3.1.6. implements and provides rational use technical means of operational management of the activities of a motor transport enterprise;

3.1.7. maintains a dispatch log, draws up reporting reports and other documentation on the work of the motor transport enterprise as a whole and its dispatch service;

3.1.8. participates in the work on the analysis and evaluation of the activities of the divisions of the motor transport enterprise, the identification of intra-production reserves;

3.1.9. gives instructions to operators of the dispatch service, supervises their work, monitors and checks the correctness of filling in by operators of the procedure for issuing and receiving waybills;

3.1.10. controls compliance with the release schedules for the line and the movement of taxi cars on the routes, the execution of orders;

3.1.11. checks the registration of travel documentation and accounting for the operation of taxi cars;

3.1.12. controls the movement of taxi cars on the line, the quality of transportation and passenger service;

3.1.13. coordinates the work of operators of the dispatch service to receive and communicate to taxi drivers messages about the conditions and features of transportation on routes, road conditions, traffic features in individual sections, as well as reports from the weather service and weather forecast;

3.1.14. accepts data compiled by operators of the dispatching service on the operation of taxi cars with shift-daily tasks, identifies deviations from the plan and the reasons for their occurrence;

3.1.15. collects and analyzes information about the filling of taxis, travel routes, downtime of taxi cars on the line due to a technical malfunction and premature taxi returns to the park, untimely arrival of a taxi for a call;

3.1.16. collects information about the entries in the waybills identified by the operators of the dispatching service about violations of traffic rules committed by taxi drivers and, based on the data obtained, compiles generalized reports;

3.1.17. accumulates the information collected by the operators of the dispatching service on the observance by taxi drivers of road transport discipline, as well as the correctness of records of speedometer readings, receipt and residues of fuels and lubricants (fuel and lubricants).

4. Rights

4.1. The dispatcher of the motor transport enterprise has the right:

4.1.1. for all statutory social guarantees;

4.1.2. require the management of the enterprise to assist in the performance of their duties and the exercise of rights;

4.1.3. require the creation of conditions for the implementation official duties, including providing necessary equipment, inventory;

4.1.4. get acquainted with the draft decisions of the management of the enterprise relating to its activities;

4.1.5. submit proposals for the management of the enterprise to improve the organization and improve the methods of work performed by it;

4.1.6. request personally or on behalf of the immediate supervisor the documents and information necessary for the performance of their duties;

4.1.7. improve your professional skills.

5. Responsibility

5.1. The transport manager is responsible for:

5.1.1. for non-fulfillment or improper fulfillment of their official duties provided for by this job description - within the limits determined by the current labor law RF;

5.1.2. for causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation;

5.1.3. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

The job description was developed in accordance with [name, number and date of the document].

Head of structural unit

[signature] [initials, surname]

[day month Year]

Agreed:

Head of the legal department

[signature] [initials, surname]

[day month Year]

Acquainted with the instruction: [signature] [initials, surname]

[day month Year]

There is no escape in modern life without road transport. City routes and intercity routes, trips around the region, to resort areas and bus excursions - no other transport will pull so many people and routes. The work of route Vehicle strictly regulated and worked out to the smallest detail.

Dispatchers play an important role in the functioning of this system. This article understands who a dispatcher is, the job description of this specialist, his rights, duties and functions in the workplace. What is required to work in this industry, and how to properly organize your activities?

Dispatcher job description: basic provisions

This employee belongs to the category of specialists. The job description of the road transport dispatcher implies his direct subordination to the head of the motor transport enterprise, the chief engineer and the mechanic of the garage. If the organization provides for a different hierarchy of positions, it should be set out when hiring in employment contract and related documents. The position must be registered in staffing organizations. On the basis of the same document, wages are calculated. Orders for hiring, moving, dismissal and leave are issued by the head.

In the process of work, the dispatcher must be guided by the regulation on the dispatch service, the job description of the transport dispatcher and other local acts provided for in the organization.

Functions, tasks and responsibilities

The job description of the dispatcher for the release of vehicles assumes the presence of two main functions in his work in the ATP:

• organization of the work of drivers;
• control over the implementation of the transportation plan.

The duties of the dispatcher include a fairly wide range of activities. For maximum effective work transport company, he must perform the following tasks:

• organizes the work of drivers, regularly checks the compliance of the work performed with the plan for transportation and shifts;
• controls traffic safety;
• gives the necessary instructions to drivers about the route, traffic and weather conditions;
• constantly maintains contact with customers, transport points and other authorities for the possibility of prompt elimination of unforeseen situations;
• monitors the work schedules of cars, takes the necessary actions to minimize downtime;
• is responsible for filling out waybills and other documents related to transportation;
• calculates technical and operational indicators required for accounting, management and other internal and external users;
• draws up analyses, summaries and reports on the work carried out during the shift;
• organizes technical assistance to rolling stock that breaks down on the road, brings to the line replacing reserve vehicles.

Personal qualities of the applicant for the position

Depending on the direction of the organization in which the dispatcher works, the job description may require different skills, qualities and abilities from the applicant. In most cases, this work is quite heavy in terms of physical exertion. The dispatcher must be on the line at any time of the day, in any weather conditions. Many ATPs prefer to hire men.

If you want to work in this direction, you must have the following personal qualities: stress resistance, the ability to analyze and organize the work of others. Responsibility, self-organization and a good memory are also necessary in this work.

What the dispatcher needs to know

The job description of a transport dispatcher implies that a specialist has a higher education in a technical or engineering and economic direction. In this case, the applicant is hired even without experience. If a person who wants to take this position has received only a secondary vocational education, work experience of at least three years is required.

The dispatcher must know legislative acts directly related to his activities. Namely: federal laws No. 259-FZ of 08.11.07, No. 16-FZ of 09.02.07, No. 87-FZ of 06.30.03 and No. 196-FZ of 10.12.95. All of them regulate the internal structure of a motor transport organization, traffic and transportation safety, as well as forwarding activities.

The dispatcher must be aware of all orders from higher authorities and organizations, as well as internal documents relating to his activities. The range of duties of a specialist includes working with travel documentation, so you need to know the rules for filling it out, the features of calculating indicators.

In addition to all of the above, he must be aware of the condition of the roads, the features of the routes, the contacts of counterparties, the distances between stopping points, the rules for operating the rolling stock.

The rights of the dispatcher on vehicles

The job descriptions of a vehicle dispatcher give a number of rights that must be respected by law, management and employees. These include:

• participation in resolving issues related to the duties of the dispatcher, participation in meetings to improve the quality of the organization's work, offering their ideas;
• obtaining the necessary information, indicators and documents required in the work;
• specifying and instructing drivers, distribution of tasks for transportation;
• conducting quality checks on the work performed and following the instructions given earlier.

Dispatcher responsibility

The efficiency of the motor transport organization as a whole depends on the high-quality, timely and most complete fulfillment of the duties of the dispatcher. financial results economic activity and recognition among customers. The job description of the dispatcher implies the following points for which he is responsible:

• improper performance, refusal or untimely performance of the duties assigned to the specialist;
• violation of safety regulations, offenses against other persons;
• damage to company property.

Liability and sanctions are regulated by labor and civil law. If other people were injured through the fault of the employee, criminal liability may be applied.

The procedure for familiarizing the employee with the instructions

Upon employment, the employee must carefully study and sign the job description. Please note that this document is not standard. Depending on the direction and specifics of the organization's activities, additional items may be included in it. The best way out is to familiarize the applicant with the instructions on the day of signing the employment contract.

JOB INSTRUCTIONS FOR THE DISPATCH OF THE MOTOR TRANSPORT ENTERPRISE

I. General provisions

1.1. The dispatcher of a motor transport enterprise belongs to the category of technical performers.

1.2. The dispatcher of a motor transport enterprise is appointed to the position and dismissed from it by order of ______________________________________ on the proposal of _______________________________________.

1.3. A person who has secondary vocational education without presenting requirements for work experience or initial vocational education and work experience in the operational regulation of the management (production) process for at least 3 years, including at this enterprise at least 1 year, is appointed to the position of a dispatcher of a motor transport enterprise.

1.4. The dispatcher of a motor transport enterprise is guided in his work by:
1.4.1. regulatory legal acts, as well as instructions and methodological recommendations regulating the activities of motor transport enterprises and the dispatch service; 1.4.2. charter of road transport; 1.4.3. the charter of the enterprise; 1.4.4. internal labor regulations; 1.4.5. orders and directives of the immediate supervisor; 1.4.6. this job description.
1.5. The dispatcher of the transport company must know:
1.5.1. regulatory legal acts, methodological materials on issues of production planning and operational management of a motor transport enterprise; 1.5.2. organization of production planning at a motor transport enterprise; 1.5.3. production capacity of a motor transport enterprise; 1.5.4. specialization of enterprise divisions and production relations between them; 1.5.5. types of services provided by the motor transport enterprise; 1.5.6. organization of car service; 1.5.7. means of computer technology, communications and communications; 1.5.8. fundamentals of economics, organization of production, labor and management; 1.5.9. the procedure for issuing and processing waybills; 1.5.10. regulations and instructions on the procedure for organizing passenger transportation and operational management of the transportation process; 1.5.11. rules for the operation of vehicles; 1.5.12. Traffic Laws; 1.5.13. rules for the operation of the applied technical means of processing and transmitting information; 1.5.14. rules and norms of labor protection, industrial sanitation, safety and fire protection.
1.6. The dispatcher of the motor transport enterprise reports directly to ________________________________________________________.

1.7. During the absence of the dispatcher of a motor transport enterprise (illness, vacation, business trip, etc.), his duties are performed by a person appointed in the prescribed manner, who is fully responsible for their proper performance.

II. Functions

2.1. The dispatcher of a motor transport enterprise is entrusted with the implementation, using computer technology, communications and communication, of operational regulation of the course of activity of a motor transport enterprise or its divisions in accordance with production programs, plans and shift-daily tasks.

III. Job Responsibilities

3.1. To perform the functions assigned to him, the dispatcher of a motor transport enterprise performs the following job responsibilities:
3.1.1. controls the provision of subdivisions of the motor transport enterprise with the necessary fuels and lubricants, components, products and equipment; 3.1.2. carries out operational control over the course of activity of the motor transport enterprise, ensuring the maximum use of production capacities, the rhythmic and uninterrupted movement of taxi cars according to established schedules; 3.1.3. ensures the implementation of the established plan for passenger transportation of taxis, shift assignments by taxi drivers; 3.1.4. takes measures to prevent and eliminate violations of the course of work, involving, if necessary, the relevant services of the enterprise; 3.1.5. reveals the reserves of the enterprise to establish the most rational modes of operation of the fleet of taxi cars, a more complete and uniform workload of taxi drivers, increase the volume of passenger taxi traffic and the amount of revenue; 3.1.6. implements and ensures the rational use of technical means of operational management of the activities of a motor transport enterprise; 3.1.7. maintains a dispatch log, draws up reporting reports and other documentation on the work of the motor transport enterprise as a whole and its dispatch service; 3.1.8. participates in the work on the analysis and evaluation of the activities of the divisions of the motor transport enterprise, the identification of intra-production reserves; 3.1.9. gives instructions to operators of the dispatch service, supervises their work, monitors and checks the correctness of filling in by operators of the procedure for issuing and receiving waybills; 3.1.10. controls compliance with the release schedules for the line and the movement of taxi cars on the routes, the execution of orders; 3.1.11. checks the registration of travel documentation and accounting for the operation of taxi cars; 3.1.12. controls the movement of taxi cars on the line, the quality of transportation and passenger service; 3.1.13. coordinates the work of operators of the dispatch service to receive and communicate to taxi drivers messages about the conditions and features of transportation on routes, road conditions, traffic features in individual sections, as well as reports from the weather service and weather forecast; 3.1.14. accepts data compiled by operators of the dispatching service on the operation of taxi cars with shift-daily tasks, identifies deviations from the plan and the reasons for their occurrence; 3.1.15. collects and analyzes information about the filling of taxis, travel routes, downtime of taxi cars on the line due to a technical malfunction and premature taxi returns to the park, untimely arrival of a taxi for a call; 3. 1.16. collects information about the entries in the waybills identified by the operators of the dispatching service about violations of traffic rules committed by taxi drivers and, based on the data obtained, compiles generalized reports; 3.1.17. accumulates the information collected by the operators of the dispatching service on the observance by taxi drivers of road transport discipline, as well as the correctness of records of speedometer readings, receipt and residues of fuels and lubricants (fuel and lubricants).

4.1. The dispatcher of the motor transport enterprise has the right:
4.1.1. for all social guarantees provided for by law; 4.1.2. require the management of the enterprise to assist in the performance of their duties and the exercise of rights; 4.1.3. demand the creation of conditions for the performance of official duties, including the provision of the necessary equipment and inventory; 4.1.4. get acquainted with the draft decisions of the management of the enterprise relating to its activities; 4.1.5. submit proposals for the management of the enterprise to improve the organization and improve the methods of work performed by it; 4.1.6. request personally or on behalf of the immediate supervisor the documents and information necessary for the performance of their duties; 4.1.7. improve your professional skills.

V. Responsibility

5.1. The transport manager is responsible for:
5.1.1. for failure to perform or improper performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation; 5.1.2. for causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation; 5.1.3. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

Vehicle Dispatcher- an employee who controls the movement of vehicles, as well as receiving messages from drivers and customers, responsible for maintaining documentation. The profession is suitable for those who have no interest in school subjects (see choosing a profession for interest in school subjects).

brief information

Today this profession is not in high demand due to low wages, high responsibility and a large number work that the dispatcher must perform during the day.

Representatives of this profession can work in organizations involved in transportation. It is the dispatcher who coordinates the actions of the warriors and takes orders from customers, being the link between them.

Features of the profession

To work in this area, a secondary technical education is sufficient, although, depending on the company, a person who has graduated only high school. The salary of dispatchers is low, but the list of duties is impressive:

• registration of waybills;
• knowledge of the rules for the transportation of baggage, passengers, cargo;
• making report;
• receiving incoming/outgoing calls;
• knowledge of the rules for the transport of goods and people;
• knowledge of logistics and traffic rules;
• knowledge of tariffs different types transportation in which the company is engaged;
• route calculation;
• work with modern programs for PC and tablets;
• appropriate use of the car park;
• maintaining a dispatch log;
• drawing up a scheme for the movement of vehicles;
• monitoring the work of drivers;
• conducting a briefing;
• keeping a time sheet and others.

Vehicle dispatchers are being replaced by PCs and tablets, so the profession is gradually becoming obsolete. Work in this area is chosen by women who want to work in a relaxed environment, receive a fixed salary and paid sick leave.

Pros and cons of the profession

pros

1. Not required .
2. The profession is not very popular, so the job search will not take much time.
3. Official employment.
4. Students or people can apply for the vacancy of a vehicle dispatcher retirement age who need work.
5. Representatives of the profession will be able to find work in the metropolis and in a small town.
6. Work is not associated with physical activity, therefore it is an ideal option for women.
7. The specialist can coordinate the operation of the fleet from home using a mobile or landline phone.
8. Work in comfortable conditions (warm office or home).

Minuses

1. The work is nervous.
2. Irregular working hours
3. Low wages.
4. There are no prospects for career growth.
5. The profession is uncreative and boring.
6. Low prestige of the profession.
7. You have to work day and night.
8. High responsibility, because in the event of emergency or disputable situations, the responsibility for errors and material losses falls on the shoulders of the dispatcher.
9. The need to generate reports and structure a huge amount of data.
10. Dealing with people who are not always distinguished by politeness.

Important Personal Qualities

Specialists working as dispatchers of vehicles should be distinguished by self-control, sociability, the ability to work in a team and the makings of a leader. Most often, a representative of the profession is surrounded by nervous and unrestrained people, so he must have a truly Spartan calmness and the ability to emerge victorious from any conflict situation.

Other important personal qualities of a vehicle dispatcher must include:

• restraint;
• determination;
• politeness;
• the ability to make concessions;
• the makings of a leader;
• efficiency;
• resourcefulness;
• punctuality;
• honesty;
• tact;

Also, the traffic dispatcher must have the correct speech, a pleasant voice, and an excellent memory. The specialist must be mentally prepared for rudeness, stressful situations and downgrading wages, which can be cut in case of force majeure.

Training of vehicle dispatchers

In most cases, women who have a secondary, secondary technical or higher education. If a person wants to work in a taxi or delivery service, then he can learn from the experience of colleagues or take courses.

On this course, you can get the profession of a vehicle dispatcher remotely in 1-3 months. Diploma of professional retraining standard established by the state. Completely distance learning. largest educational institution additional prof. education in Russia.

The Interregional Academy of the Industrial and Construction Complex (MASPK) invites you to study the specialty within the framework of the courses additional education. The Academy offers comfortable conditions: an individual approach, flexible prices, the opportunity to study remotely and get a diploma that will allow you to work in your chosen specialty.

International Academy of Expertise and Evaluation, Saratov

In this well-known academy, students can study remotely using a PC and the Internet, obtaining the profession of a dispatcher of automobile and urban ground electric transport. The course lasts 3 months, although you can go through accelerated training and get a state diploma in just 1 month. The advantages of studying at this academy include affordable prices and payment of tuition in installments, accelerated study of the program and assistance to graduates (consultations, employment).

AUTOMOBILE TRANSPORT DISPATCH

1. General Provisions

1.1. The dispatcher of road transport belongs to the category of specialists.

1.2. Appointment to the position of a road transport dispatcher and dismissal from office is carried out by order (instruction) of the head of the organization.

1.3. A person who has a higher technical or engineering and economic education without presenting requirements for work experience or secondary specialized education and work experience in the operational management of road transport for at least 3 years, including at this enterprise for at least 1 year, is appointed to the position of a road transport dispatcher .

1.4. The traffic controller must know:

Charter of road transport;

Fundamentals of transport legislation;

Basics of labor legislation;

Decrees, orders, orders of higher organizations, regulations on the organization of operational management of road transport;

The order of registration and processing waybill, accounting of technical and operational indicators;

The scheme of roads and their condition;

Addresses of enterprises and their mode of operation in the service area;

Rules for the operation of vehicles;

Fundamentals of traffic rules;

Transportation rules;

3.12. Checks the correctness of paperwork for completed transportation, coordinates the work of vehicles of third-party enterprises.

3.13. Provides control and accounting of completed transportation of goods and takes measures to promptly eliminate failures transport processes, excess downtime at the points of loading and unloading cars, as well as loading empty cars in a passing direction,

For offenses committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;

For causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.

The job description was developed in pursuance of Order No. ___ on the basis of ____________________________.

I am familiar with the job description, I received one copy in my hands and I undertake to keep it at the workplace.