Sooner or later, all owners of cash registers are faced with a situation where the cash register gives an error. Errors are varied, and they do not always require emergency intervention of TsTO specialists and stop work outlet, which, in turn, threatens to lose revenue.

In this article, we present the most common errors and say what is required of the cashier when they occur. The error code is displayed on the display of the cash register.

Err 011 - invalid date. Err 010 - date not programmed

Solution: check and change the date / program the date.

Attention: You cannot change the date to an earlier date. Before changing the date, make sure that you have removed the Z-report, otherwise, when you try to enter the date programming mode, the message will appear: CHECK OSG, and the cash desk will not let you change the date. There are two ways to correct the date

1 way to correct the date

1. Press the MODE key several times until the display shows: PROG?
2. Press in sequence: IT 0 0 0 0 0 0 IT.
3. Enter the date in the format: HH MM YY (day, month, year).
4. Press sequentially: IT IT.

2 way to correct the date

NBU - there is no check tape

Solution: insert a 57 mm receipt tape.

Err EL02 - incorrect ECLZ status. Err EL07 - ECLZ date/time error

AP - power failure

Solution: check if the charger is connected.

If the charging was not connected, you need to turn it on and wait 20-30 minutes for the battery to charge. If this procedure did not help and the cash register still shows the AP error, you will have to change the battery.

Replacement costs 600 rubles (including the cost of the battery).

PROV OSG - shift not closed

Solution: make a Z-report.

A cancellation report must be made at the end of each work shift. If the shift exceeds 24 hours, the cash register will not allow any transactions to be made until the cashier takes the Z-report.

1. Turn on the checkout.
2. Press the MODE key several times until “OSG?” appears on the display. .
3. Enter password 0 0 0 0 0 0 .
4. Press successively IT IT .

This is a list of the most common mistakes that a cashier can handle on their own.

Below is a complete list of possible errors and ways to solve them, most of them are eliminated by TsTO engineers.

Table of error codes and methods for their elimination

If you have any questions about the operation of the cash register or the maintenance of cash registers, please contact the specialists of our ASC.

Any successful commercial enterprise today is unthinkable without the appropriate equipment. And first of all, these are cash registers, which include several components - a special device for printing a check, a device for entering information and a screen that displays the essence of the operations performed.

Any cash desk is intended, first of all, to control all financial transactions of the company by government agencies. For this purpose, the device uses its fiscal memory - its most important part. Data on all transactions and actions ever performed are recorded and remain in the fiscal memory. However, in addition to fiscal memory, any cash register contains one more memory - ECLZ. EKLZ - electronic control tape protected. Simply put, this is an additional memory block that is installed inside the cash register and is designed to remember sums of money passing through the cash register.

The use of the ECLZ block has been mandatory since 2004 and serves to prevent unauthorized operations with fiscal memory cash registers(hacking, resetting and correction of fiscal memory) in order to reduce the amount of revenue subject to taxation. EKLZ, unlike fiscal memory, is closed in its own case, all information to be recorded in EKLZ is securely encrypted using a special encryption code (key), which is constantly changing. It is this fact that makes it necessary to carry out an annual replacement of ECLZ in all cash registers. Thus, "hacking the ECLZ", if it is carried out, will not make it possible to obtain a "universal master key" either for this cash register for a long time, or, even more so, for other cash registers. With regular use of KKM (cash register), it periodically becomes necessary to replace the ECLZ. Replacement can be warranty and scheduled, it is made only in special service organizations. Self-replacement of ECLZ is prohibited and can cause trouble with the tax office.

The company "Avangard Service" is one of the most recommended and trusted companies, offers services for the planned and warranty replacement of ECLZ. We perform work quickly and efficiently.

The planned replacement of ECLZ cash registers is usually due to the fact that the memory is more than 90% full, or that more than 12 months have passed since the unit was activated. In this case, the organization individual entrepreneur must contact the service organization, attaching to the appeal Letter of guarantee, which indicates consent to the replacement of the ECLZ (removal of the old unit and installation of a new one). The law also allows unscheduled replacement of ECLZ. This is possible if the cash register is being re-registered to another owner.

Regardless of which ECLZ replacement, planned or warranty, was carried out, all work is confirmed by documents, and an act is drawn up based on the result. Documents must be submitted to the tax office. All ECLZ removed from cash registers during replacement must be stored in an organization or with a private entrepreneur for at least 5 years.

However, there is another important point, when replacing ECLZ, to which we advise you to pay special attention. The fiscal memory of KKM is designed, on average, for 2000 shifts, which on average allows you to work with it for 5-6 years. ECLZ changes 1 time in 13 months. When replacing the FP, the ECLZ must be changed. Thus, if you have been working on your KKM for a long time, pay attention to the number of remaining working shifts of the FP. Since, if 150-200 free work shifts remain on your KKM, they will be enough for six months, and the ECLZ installed at this time is designed for 13 months, this suggests that with the new installed ECLZ you will be able to work only half of its term, after what, you will have to change it again. So, it is much more profitable to "reset" the remaining shifts and simultaneously replace the ECLZ and FP. This will save you money and time to replace them.

Fiscal memory (FP) is included, which is a complex of software and hardware that provides uncorrected, daily (every shift) registration and non-volatile long-term storage of final information on cash settlements with the population carried out on KKM, necessary for the correct calculation of taxes. Daily (shift) registration means the unconditional recording of the final information on cash settlements in the FP during the shift closing operation, and the duration of the shift should not exceed 24 hours. Each time a report with cancellation (closing of a shift) is made, another entry is made in the FP containing the date of recording, the sequence number of closing the shift, and the total of daily (shift) sales. The capacity of the FP is enough for 6 years of daily recordings. If there are less than 30 free fields left in the FP for recording the final information, then at the end of the printout of the daily report with cancellation, the following message will be printed:

It is necessary to call the wizard to replace the Fiscal memory.

Only the tax inspector has access to information in the Fiscal Memory. Working with Fiscal memory is protected by a password for access to the FP. The tax inspector has the right to change the password, enter the details of fiscalization and re-registration into the FI, and remove reports from the FI. KKM provides work in non-fiscal and fiscal modes. In non-fiscal mode (before fiscalization) all functions are supported except for registration of daily reports and receipt of a fiscal report. Fiscal mode provides registration of fiscal data in FP and ECLZ. The inclusion of the fiscal regime occurs upon completion of the fiscalization process. After fiscalization, the fiscal regime cannot be turned off. On all documents issued in the fiscal mode of KKM, a message (fiscal logo) is printed:

informing that the machine is working with fiscal memory.

Password system

Access to work with KKM is protected by passwords. There are 9 passwords in total: 8 operator passwords and an OP access password.

The maximum length of passwords is 8 decimal places (range of allowable values: 0 .. 99999999) To start working in the registration mode, you must enter one of the passwords of operators who have access to work in this mode in accordance with the settings in Table 3. To work in the reporting mode and closing the shift, you must enter the administrator password or system administrator. The sequence for setting passwords is described in the Operation Manual. To enter the POS printer parameters programming mode, you must enter the system administrator password. To work with fiscal memory, you must enter the password for access to the FP.

Physically, fiscal memory is an electronic unit enclosed in a non-separable case and installed inside the cash register.

Fiscal memory is not involved in the operation of the cash register, it is used only to store Z-reports, the so-called reports with cancellation, which are performed when the proceeds are withdrawn from the cash register. Each such report leads to the appearance of another entry in the fiscal memory. The number of entries that can be entered into the fiscal memory is limited and depends on the design of the cash register. When the fiscal memory is full, it is replaced with a new one. Fiscal memory is also replaced in other cases, for example, when re-registering a cash register for another owner.

It is believed that the information stored in the fiscal memory (fiscal information) is not available for correction. Access to it is limited. To receive reports with fiscal information, you will need to enter the tax inspector's password, which is used to seal the fiscal memory during registration of the cash register with the tax inspectorate.

Moreover, it is believed that even if the cash machine is destroyed so that it cannot print reports with fiscal information, then the specialists of the CTO - the CCP technical service center, in the majority will be able to extract the fiscal memory from under the wreckage of the cash register and read fiscal data from it.

The presence of fiscal memory in cash registers leads to an increase in their cost, as well as to additional costs for cash register owners. For example, due to a power surge, the KKM may experience a malfunction and incorrect information will be written to the fiscal memory. This will lead to the fact that the next time the POS printer is turned on, the fiscal memory block will detect an incorrect entry, and consider it the result of an attempt to correct fiscal information and completely block the POS printer. We will have to change the fiscal memory to a new one in the TsTO and activate it again in the tax office. It all costs money and time.

Protected electronic control tape - EKLZ

Previously, cash registers, simultaneously with checks, punched their copies on the control tape. The control tape had to be kept by the owner of the cash register for five years.

The control tape has been used to recover lost checks, in tax audits, to find misplaced amounts, to reverse...

Then, in most KKM models, the paper control tape was replaced by an electronic version. Cash registers punched checks, information about which was entered into memory, i.e. into the "electronic" control tape. At the end of the shift (after taking the Z-report), it was possible to print out the so-called "magazine" - copies of all checks punched for the shift and get a control tape in paper form. The electronic control tape recorded not only punched checks, but in general everything that the cash desk printed: returns, reports, reports with cancellation ...

Currently, a secure electronic control tape is used, i.e. ECLZ.

Physically, EKLZ is an electronic unit in a non-separable case, installed inside the cash register, following the example of fiscal memory. As well as with fiscal information, only tax office. In the same way, in the event of a failure of the KKM, the specialists of the TsTO have the opportunity to read information from the ECLZ.

Unlike fiscal memory, which records only the amount of money withdrawn from the cash register, ECLZ captures literally everything that happens to the cash register. This is a real flight recorder, a real "black box", the type that is installed on airplanes.

In ECLZ, information is encrypted using the most modern cryptographic data protection methods. By the way, specialists from FAPSI - the Federal Agency for Government Communications and Information under the President of the Russian Federation, which included the former 16th Directorate of the KGB of the USSR, were involved in the design of the ECLZ operation algorithms.

When they just started introducing ECLZ, there was a feeling that we were not selling and servicing cash desks, but some kind of spy stuff. For example, in all seriousness there were attempts to introduce secrecy in the central heating center, which simply kept new ECLZs, special rooms with a capital fence, steel safes with three locks, certificates with tolerances and other insanity were required. But, thank God, everything worked out.

The meaning of ECLZ

The main meaning of EKLZ, in our opinion, is only to increase the cost of CCP. The ECLZ block is almost half the cost of the cash register itself. The fragile mechanism of ECLZ operation is also subject to sudden malfunctions, after which CCP owners have to buy a new ECLZ and pay for the service for its replacement.

Moreover, if the fiscal memory needs to be changed only when it is full, then the validity period of the ECLZ is also limited in time - the ECLZ must be changed at least once every 13 months, i.e. Every year.

Most tax inspectors have a vague understanding of the ECLZ reports and do not want to use them. Yes, this is not necessary: ​​unscrupulous taxpayers can be brought to light in many simpler ways.

The last few years, when the use of ECLZ was mandatory, have shown that the only meaning of the introduction of ECLZ is only the presence of a good "feeder" for ECLZ manufacturers, who have received out of the blue guaranteed sales of expensive electronic control tape blocks protected, with all their cryptography.

That's not all

Legislative initiative does not stand still, especially if it is well pushed. For example, over the past few years, the topic of a radio channel has been discussed, which will connect each cash register with the tax office directly, online. Each cash register, according to the new project, will have a SIM card cellular communication, and, when breaking through each check or report, the CCP will send SMS to the tax office with the contents of the punched cash document.

At one time, the project of introducing ECLZ seemed fantastic and impossible, however, nothing, legislators managed, and ECLZ manufacturers use, i.e. sell ECLZ in without fail to all almost six million cash registers registered in Russia, and annually or more often.

So, we no longer smile and twist our fingers at the temple, but simply wait for new rules. By the way, the introduction of a radio channel for the transmission of fiscal data is presented under the guise of caring for entrepreneurs who incur fixed costs associated with the purchase and replacement of ECLZ. It is believed that the introduction of a radio channel for transmitting fiscal data online will make it possible to abandon the use of ECLZ and this will help entrepreneurs reduce their costs.

Whether it will be so, or vice versa - life will show.

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1 KKM ERRORS (extracts from regular instructions) AMC 100 E PU no paper E NP no purchases E EP there are purchases E OGR amount limit E 24 shift exceeded 24 hours 006 Violation of information in the ROM (checksum mismatch) 009 Malfunction in the circuit for generating the print pulse of the TPG 010 No connection with the BFP 011 No free space in the BFP Error when writing information to the BFP chips) When trying to write a purchase, a distortion was detected in free space Error in the number of the cash register (with a fiscal cash register the number is corrupted) Version 18 (malfunction) Code Fault characteristics 01 Write error in EEPROM 02 Read error from EEPROM 03 Write error in the watch chip 04 Read error from the watch microchips

2 05 Malfunctioning RAM 06 Violation of information in the ROM (mismatch of checksums) 07 Error writing the database of goods 08 Error reading the database of goods 09 Malfunction in the circuit of generating the TPG print pulse 10 No connection with the BFP 11 No free space in the BFP Error when writing information to the BFP Violation of the CS of the control information block Hardware malfunction of the I2C interface Non-empty cells were found when a purchase was written to the EZh No KKM number Three faulty entries in the BFP Transition of the clock chip through the century AMS-100K E EE KKM error with ECLZ E 50 no connection with ECLZ E 51 mismatch reg . number EKLZ E 52 mismatch of shifts ON 0 enter KKM number (clean FP) Code Fault characteristic 01 Write error to EEPROM 02 Read error from EEPROM 03 Write error to the clock chip 04 Read error from the clock chip 05 Malfunctioning RAM 06 Violation of information in the ROM (checksum mismatch) 07 Error writing product database 08 Error reading product database 09 Malfunction in the TPG print pulse generation circuit 10 No connection with the BFP 11 No free space in the BFP 12 Error when writing information to the BFP 13 Violation of the CS of the control information block

3 14 Hardware failure of the I2C interface 15 Non-empty cells were found when recording a purchase in the EJ 16 No POS number 50 No connection with the ECLZ, ECLZ is faulty or missing 51 ECLZ registration number mismatch 52 Mismatch of the shift number in the FP and ECLZ 98 3 faulty records were found in the BFP 99 Transition of the clock microcircuit through the century Error codes returned by ECLZ and their interpretation: Fault code ECLZ error type: incorrect format or command parameter. ECLZ: incorrect state. ECLZ: accident. ECLZ: COP (cryptographic coprocessor) failure. ECLZ: the temporary resource of use has been exhausted. ECLZ: full. ECLZ: invalid date or time. ECLZ: no requested data. ECLZ: document overflow. In case of ECLZ errors 1, 2, 3, 4, 5, 6, the printer displays the command number, ECLZ status, including the state of the flags: Flags state before ECLZ activation: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = ​​0 Flag_f = 0 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0 State of the flags after closing the archive: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = ​​0 Flag_f = 1 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0

4 KASBI 02F Possible malfunctions and ways to eliminate them In the process of work, constant monitoring of the state of the machine is carried out. If any inconsistency or error in the operation of the equipment is detected, an audible signal is emitted and a corresponding message is displayed on the indicator. Any keystroke that is not described in the algorithm of the machine, violation of the sequence of keystrokes or pressing two or more keys at the same time does not block the machine and does not produce any action. A self-test is provided to detect possible malfunctions in the machine. When the POS printer is turned on, the reliability of the information is checked and the hardware is tested: checking the keyboard; checking indicators; the correct operation of the RAM; reliability of the control information block in the RPZU; reliability of information in ROM programs; connection and reliability of information in the MFP Note - Any write operation to the MFP and EPROM drive is accompanied by a control reading with comparison during the entire time of the CMC operation. If one of the tests is completed, the indicator displays the name of the malfunction, in the event of which the machine locks up. ATTENTION! In the event of a blockage of the machine, contact a technical service center (CTO) specialist. The description of faults is given in Table 1 Table 1 The cashier’s indicator shows FP OVERFLOW FAULT RAM FAULT ROM The cause of the malfunction was the maximum possible number of shifts closed the corresponding microcircuit is faulty the corresponding microcircuit is faulty Blocking the KKM operation yes yes yes

5 Table 1 The indicator of the cashier shows FAULT TPU ERR. RECORDS IN FP OSH. RECORDS IN RPZU VIOLATIONS INF. In FP The cause of the malfunction is incorrect operation of the printing device Information was not written to the fiscal memory or it was distorted Information was not written to the EPROM or it was distorted Unauthorized writing to the fiscal memory Blocking the operation of the cash register yes yes yes yes During the operation of the cash register the following warning messages are issued , which serve to draw the attention of the operator to his incorrect actions. In this case, the complete blocking of the machine does not occur. The list of these messages is given in Table 2. Table 2 The cashier's indicator shows NO PURCHASES AMOUNT MADE IN! CLOSE SHIFT! FIELD FIELDS ERROR Cause of the warning message Attempt to obtain information with an empty check buffer Attempt to change the configuration with the initial amount entered It is necessary to display a control tape on an existing shift closing record Another record is made NO PAPER! end of paper in TPU no INF IN RPZU IS NOT ENOUGH CASH. NO CASH KKM is trying to recover data (if the test is successfully completed, further work is possible) an attempt to return amounts exceeding cash at the cash desk an attempt to return any amounts in the absence of cash at the FISKAL cash desk. IMPOSSIBLE there are purchases or 16 fiscalizations / re-registrations were carried out Blocking of cash register operations no no no no no no no no

6 Table 2 LOW CASH is displayed on the cashier's indicator! NO FISCALIZATION KKM BLOCKED. CHANGE PASSWORD Cause of the warning message Attempt to withdraw amounts exceeding revenue for the entire period of operation of the cash register (more than a non-resettable total) Cash register is in a non-fiscal training mode Cash register blocked by the tax inspector an attempt to write a cashier's password that matches the password of another cashier Blocking the work of cash register no no no no LADOGA- Ф (version of KKM 03 model) MACHINE LOCKING During operation, EKKM monitors the correct performance of operations by the user. If the user violates the order of performing individual operations, an audible signal sounds. In some cases, user errors lead to machine lockup. At the same time, a blocking message is displayed on the indicator. Table 12 contains blocking symbols and methods for their elimination. Table 12. Messages about blockages Symbol Type of violation Elimination method E PU Breakage (end) of the paper Insert tape or press the TPG of the tape or the TPG is not pressed in the BTP. (see item 4). If the previous document is not displayed completely, press the "TOTAL" key. Document EGY NA Attempt to output report Z with an empty control tape buffer. EGY EP Prohibit this operation if there are sales in the buffer of the control tape. EGY 24 The duration of the work shift since the registration of the first sale has exceeded 24 hours or the buffer of the control tape has overflowed. E 30 Department key pressed, but will be printed from the beginning. To unlock, press the "Reset" key. The machine will go to the initial state of the CASH CASH mode. Before performing a prohibited operation, it is necessary to remove the Z report (see clause 7.2). It is necessary to remove the Z report (see clause 7.2)

7 to which sales are prohibited. E OGS The amount of the sale exceeded the value of the maximum amount allowed for sale to this department. E PP Overflow of revenue for the department per shift. E HC No connection with the PC or device "Random Access Storage" E Np The requested product code was not found. E But No quantity requested. E DISABLE A prohibition has been received from the PC or the "Random Access Storage" device to perform this operation. Press the "Reset" key and enter the allowed amount. Cancel or close the current receipt and remove the Z report. Check the communication channel with the PC, the connecting cable and the ECCM settings necessary for joint work with a PC or device "Random Access Drive". If errors are found in the operation of the EKKM, a message with a fault code is displayed: E XXX The values ​​of the fault codes are indicated in Table 13;

8 Table 13. Table of fault codes. Code Fault characteristics Fault elimination method E Violation of information in the ROM or Call the master controller "Master". E EEPROM writing error Call master E Timer error Call master E Faulty writing of serial number Call machine master in BFP or EEPROM E No communication with BFP Call wizard E BFP overflow Call wizard E Error writing information to BFP Call wizard E Programming parameters error Call the wizard MERCURY 115K Error messages Message for Explanation Actions on the indicator Err 001 Bus failure I 2 C Contact service department ROM NENOR Program checksum failure Restart KKM. Contact service Err 003 Timer error Enter date and time. Contact the service department NA NENOR Fiscal memory failure RAM NO NOR Data Flash failure Err 006 Faulty or unformatted Data Flash Contact the service center Err 007 Violation of the data structure Err 008 Timer RAM failure Err 009 Error during recovery after an emergency shutdown Err 010 Date not programmed Program date Err 011 Wrong date Err EL01 Parameter error when transferring data to ECLZ Err EL02 Invalid state of ECLZ Err EL03 ECLZ error message Contact the

9 Err EL04 Faulty cryptoprocessor service Err EL05 ECLZ time resource exhausted Err EL06 ECLZ overflowed Err EL07 ECLZ date/time error Set correct date Err EL08 No requested data in ECLZ Refine query Err EL09 ECLZ register overflow Err EL10 FP and ECLZ data do not match Apply Err EL11 ECLZ not activated or not the same Err EL12 Numbers of shifts in FP and ECLZ do not match EL NENOR ECLZ not connected or defective PU NENOR Malfunction of NBU printing device No receipt ribbon Load paper ribbon OVERHEAT Overheating of the print head. Cool KCM. ONd D Thermal head retracted Move the head. AP Power failure. Discharged battery Turn off the machine. Charge the battery Err 025 Checks buffer overflow Perform GST Err 026 Invalid operation Err 027 Operation aborted Err 028 Input error Err 029 Attempt to sell goods by code in mode 0, or return by code when only total refund is allowed To continue, press the "C" key Err 030 Payout or refund: the requested amount is not available Err 032 Critical check buffer error Contact the OSG CHECK customer service The shift is not closed. Close the GST shift IN THE DATABASE The report with the cancellation on the database was not posted Post the GST on the base of goods or services Err 036 Register overflow Close the check. If the error repeats when opening the next check, cancel it. Err 037 Attempt to sell to a closed section Err 038 Mismatch between types of section and operation Err 040 Item blocked in the database Err 041 Attempt to sell a fractional part of a piece item based on the database Err 042 Server does not respond Err 043 Error in the exchange protocol with the server Err 044 Refusal to process the request by the server Err 045 Wrong item code value > 1000 Err 046 Item not found in the database Err 047 Not enough money when calculating the change Err 049 No tax or tax group programmed To cancel, press the “C” key Check communication with the PC To cancel, press the “C” key

10 Err 050 Tax database error Err 051 FS overflow Err 052 FS error Err 055 Error writing to FS Err 057 Non-fiscal mode Err 058 No ECLZ registration in FS Contact Err 060 Fiscal record corrupted by service department Err 062 No serial number Err 064 Incorrect time Enter time MICRO 103K (104K) Error messages. E incorrect actions of the operator. EP incorrect password. P bit overflow. H contribution amount less than the amount sales. E07 no receipt tape. E38 wrong date. E66 shift is not closed. Code Error name Further actions of the operator’s error Error when testing the processor - // - E05* Error on the checksum when testing the ROM -//- E06* Error of the printing device, thermal head is open Perform visual inspection and cleaning of the PU, close the thermal head. If the error persists after switching on, contact the Service Center. E07 Lack of check tape Load a new roll E08* Power supply is removed early when the machine is turned off Contact the CTO E09* Information error in the area of ​​programmable RAM prices See p. Z1-report E12* Alien ECLZ Install ECLZ activated as part of the machine E13 Attempt to enter a date earlier than the last date Enter the correct date

11 E14* of her entry in the FP. Timer error, set date is less than the date in the FP, error when confirming the current date in the Z1-report Mismatch between the machine serial number and the machine serial number in the FP Contact the CTO Contact the CTO E15* FP is faulty, not installed or not initialized - // - E16 Overflow FP - // - E17 When switching to the fiscal reports mode, it was not returned to the Z mode and the Z1 report was executed, execute the Z1 report E18* Error during testing of the FP control circuit and Contact the CTO for indication E19* ECLZ is faulty or an activated one is installed -// - to a non-fiscalized machine E20 The machine is not fiscalized -//- E21 The report "Requesting the results of the shift" in Z1 is not printed- Execute the report of the results of the shift report E22 The machine has detected an error that blocks the continuation of work Contact the CTO E23 ECLZ new, alien, activated earlier or new -//- E24 No access to the fiscal regime, car without a number Enter the password of the tax inspector E25 The archive in the previously used ECLZ is not closed Contact the TsTO E26 Error when testing the RAM area (in -//- technological mode E27 Number closed shift in FP does not equal the number -//- of the closed shift in EKLZ E28 The number of the Z1-report does not equal the number of the closed shift -//- in EKLZ E29 The number of the Z1-report does not equal the number of the closed shift -//- in FP E30 Work on the machine is prohibited before entering the date or was Enter the correct date an attempt to enter a date earlier than the date of the last entry in the FP E31 No access to the cashier or administrator Enter the password of the cashier or administrator E33 The number of purchases in one check is 15 Complete the check E34 Overflow of the barcode list Delete unused barcodes E35 Checksum error when working with barcodes Delete the bad barcode E36 FP fiscalization parameters are destroyed Contact the CTO

12 Е37 EKLZ activation parameters are destroyed Contact the TsTO Е38 The date in the timer exceeds the date of the last document See clause 10.3 in the EKLZ by a value more than allowed Errors in the machine exchange with the EKLZ E50 ECLZ capture of the SCL line exceeds the allowable time Contact the TsTO E51 ECLZ does not confirm reception byte -//- E52 ECLZ capture of the SCL line exceeds 100 µs during -//- transmission or 300 µs when receiving information E53 Zero procedure length -//- E54 ECLZ capture of the SCL line exceeds 1.5 s during -//- transmission or 30 s when receiving information E55 Checksum error when reading from ECLZ -//- E59* ECLZ timeout exceeded -//- ECLZ flag byte errors E60 Command code and flag t difference at d=1 -//- E62 Archive closed E63 ECLZ inactivated/activated Contact the CTO (inconsistency with the set flag) E64 The “report” flag is not cleared - // - E65 The document is open / closed (inconsistency - // - with the set flag) E66 The shift in the ECLZ is not closed See p E67 Incorrigible ECLZ error Contact in TsTO E68 The shift number of the end of the period is less than the shift number Specify the correct number of the beginning of the shift period E69 There is no specified shift number in the ECLZ / FP -//- Errors on the ECLZ response code E70 Attempt to close an unopened shift when the ECLZ overflows KKM. When repeating, contact the TsTO E72 Incorrect ECLZ state Contact the TsTO E73 ECLZ failure -//- E74 Cryptographic coprocessor (CS) failure E75 ECLZ use time resource -//- E76 ECLZ full - / / - E77 Wrong date or time E78 No requested data Specify correct document number E79 Document overflow/negative total Refer to Remarks. 1. * - the error is printed on the tape and blocks the operation of the machine until the malfunction is eliminated. After troubleshooting, turn off/on the machine. 2. When two or more keys are pressed at the same time, a continuous sound is heard

13 signal with blocking the input of information until the keys are released and the indication goes out. 3. If the machine detects an error with the code “E71” - “E79” in the process of issuing a check, then the message “ECLZ FAILURE - ERROR.7X” (x = 2 9) will automatically be printed and the check will be canceled Errors that occur when writing information to the FP If an error occurs, a long beep sounds, and the corresponding error codes are displayed on the indicator in the fifth and sixth digits: 01 - unauthorized entry in the FP; 02 - fiscalization and four re-registrations were carried out; 03 - the initial information is located in the FP; 04 - information is not recorded in the FP; 05 - an error occurred when entering the parameters of fiscalization (re-registration); 06 - more than twenty zones are not suitable for entering information; 07 all ECLZ activations have been carried out; 08 Fiscalization level entry error in ECLZ activation line. If it is impossible to complete the procedure by the actions described in the operator's manual, it is necessary to turn off the machine, remove the tape from the tape end sensor, close the thermal head and, by pressing the D key, turn it on. The machine will unlock and write the message "UNLOCK DD/MM/YY HH:MM" to the ECLZ, which will be printed when the current control tape is requested. With the standard development of the procedure for reprinting a check after an emergency power failure, it is forbidden to use this technique. ORION-100F KSA error codes In case of incorrect actions of the operator or malfunction of the KSA units, the indicator displays an error message in the form No code, sound signal Incorrect operator action 00 Program error 01 Memory error 02 Faulty fiscal memory 03 No paper, lever not pressed 04 Low battery 05 Overheating of the printer - a common symptom of the error: + Receipt overflow (exceeding receipt registrations) ± Counter overflow or negative result

14 ORION 100K No code, beep Incorrect operator action 00 Program error 01 Memory error 02 Faulty fiscal memory 03 No paper, no lever pressed 04 Low battery 05 Printer overheating 06 Accident or absence of ECLZ + Receipt overflow (exceeding 20 registrations per receipt) ± Overflow of counters or negative result SAMSUNG 250 Errors 250 Disp./PU External manifestation Disp. Disp. Disp. Disp. Error o0 (+sound message) Error o1 (+ sound message) Error o2 (+ sound message) Error o3 (+ sound message) Message explanation Overflow. Exceeded limit of daily GROSS-TOTAL Violated the sequence of actions Entering the wrong password for access to the FP 3000 entries of Z-reports in the FP have already been made Corrective actions Press RESET and run reports with blanking (in Z mode - press the SUBTOTAL key) Press RESET, continue working Press RESET and enter the correct password for accessing the FP Replace the fiscal memory block (Only reading fiscal notes is possible Cashier! Cashier! Mechanic! Tax inspector! Mechanic!

15 Disp. Disp. Disp. Disp. Disp. Disp. Disp. PU Error o4 (+sound message) Error o5 (+ sound message) Error o6 (+ sound message) Error o7 (+ sound message) Error o8 (+ sound message) Error o9 (+ sound message) Error o10 (+beep.message) = VOLTAGE DROP = More than 24 hours have passed since the first registration of the purchase Write-read failed when accessing the FP after 3 checks! Fiscal memory is disabled Display is disabled No paper Printer is disabled or paper tape is jammed in the printer RAM failure, unauthorized replacement of FP Message every time reports are turned on!) Press RESET and conduct a daily Z-report by unlocking the POS printer! Replace the fiscal memory block (Only reading fiscal reports is possible!) Connect the FP, check the connections of the FP with the processor board processor Press RESET and load the paper tape into the printer Connect the printer, (repair the printer failure), correct the paper tape Carry out technological zeroing (after checking the power supply of the RAM and changing the FP) Normal message every time the POS printer is turned on Cashier! Mechanic! Mechanic! Mechanic! Cashier! Cashier! Mechanic! Cashier! PU = Write error Write-read failure Replace unit Mechanic!

16 fiscal. memory = when accessing the fiscal memory FP! Addition for K 11 - EKLZ is disconnected (disconnected) from KKM. This error is accompanied by a message printed on the printer: CONNECT ECLZ; 12 - ECLZ accident; 14 - close the archive: message about the need to close the ECLZ archive and its subsequent replacement; In the EKLZ connected to KKM, the archive is closed; 2. To re-register, replace ECLZ ECLZ is not activated. SAMSUNG4615 Samsung ER-4615RK, Sam4s ER-4615RK errors Display o1 - The sequence of actions is violated. Or discrepancy between the number of shifts in the FP and in the ECLZ The cash drawer is open. See mash. option 24. Press RESET, close DYA, continue working. o4 - Operations INCOME and EXPENDITURE have not been completed. Press CLEAR, complete the INCOME and EXPENDITURE operations, press TOTAL/CASH 05 - Attempt to complete a multi-check operation without pressing DET.CHECK. Press RESET, TOTAL/CASH Overflow in calculator mode. o7 - Error when programming mode passwords. Press RESET, repeat programming par. dir. o8 - Error while programming date/time. Press RESET, repeat programming. o9 - Failed to write-read when accessing the FP. o10 - Z-report checksum failure. o11 - It is necessary to take a Z-report. o12 - Entering the wrong password for accessing the FP.

17 o13 - Entering the date preceding the already completed Z-report. o14 - Waiting for the password to access the FP. o15 - More than 24 hours have passed since the registration of the first purchase. o16 - Attempt to reprogram option 10. (Not possible) o17 - Attempt to correct date/time with Z-report not taken. o18 - Incorrect exit from the fiscalization mode. o19 - Daily GROSS TOTAL limit exceeded. Press RESET, go to dir. Z, press 100, SUBTOTAL. o22 - RAM failure or unauthorized. FP replacement. o24 - Attempt to perform a discount when selling goods with different taxes. o99 - Entering a password, inappropriate. factory number. NB - no paper heads. RFP - The slip document needs to be fed into the printer, or the factory password has been reset. numbers during technical zeroing, or the backing document sensor is simply clogged. UBR - Remove the backing document from the printer (or garbage from the sensor) PAR - Enter the cashier's password (or press the CASSIR1 (2,3,4) key) PAR1, PAR2, PAR3, PAR4 - enter the password resp. Mode Printout on PU Error # FP is disabled. Error# Attempt to program the factory for the second time. room. Error# Attempt to perform the fifth re-registration. Error # 3650 records have already been made in the FP. Error # Write-read failure when accessing the FP. Error# Z-report checksum failure. Error# Daily GROSS TOTAL limit exceeded. Press RESET, go to dir. Z, press 100, SUBTOTAL.

18 ----- Bugs EKLZ o31 - EKLZ is disconnected from KKM. Accompanied by printing on the printer "Connect EKLZ". o32 - ECLZ accident. o33 - ECLZ is not activated. o34 - close the archive. o35 - In the EKLZ connected to KKM, the archive is closed, or for re-registration. required replace ECLZ, or zero receipt total Errors of KKM with PTS o20 - total overflow for a separate RPLU o24 - you cannot perform a cash discount on sales after registering goods with different taxes. o25 - the password for setting up the fuel dispenser has not been entered. (in mode "Reg." 3999 [CONV1]). o26 - you cannot cancel a check by pressing the FULL SIDE key if there were RPLU registrations in the check. o27 - Fuel dispenser programmed as department and PLU with the same number. o28 - errors in the department/plu/rplu oven format or errors in the department/PLU parameters for the fuel dispenser (no format for the oven, no parameters for the fuel dispenser, etc.). At the gas station, it is treated by issuing the "Stop" command to all dispensers (CONV1, FULL SIDE). o29 - exceeding the allowable amount when calculating the filling DOSE (calculated DOSE > 999 liters) the RPLU database is destroyed invalid status of the fuel dispenser invalid CCM command in the fuel dispenser error return 0 liters (faucet dispenser) when manually returning from the dispenser the balance of the fuel dispenser accident when paying with a magnetic card is not the amount of the dispenser has already been loaded or there was no sale invalid dispenser number invalid dispenser command in this dispenser state.

19 227 - error when exchanging with the fuel dispenser error when paying with a plastic card error when working with scales error when sending a copy of counter. tape corrupted line RPLU timeout when receiving command RPLU length exceeded when receiving from keyboard RESET key is pressed when entering from keyboard RPLU is not in database DB non-zero totals DB RPLU overflow of DB RPLU in POS printer incorrect sequence of commands unidentified POS error. KKM "Shtrih-MINI-K" versions 01 and 02 Errors and malfunctions Error messages Error messages are accompanied by a short beep, and the POS printer displays: or ENNN where NNN is the error code, and the bottom line of the display contains short description errors. To remove the error code from the display and return to the POS printer operating mode, press the [ C ] key. Below is a list of errors that may occur when working with POS printer: Code Description 001 Incorrect format or command parameters* 002 Incorrect ECLZ state* 003 ECLZ failure* 004 Cryptographic coprocessor failure * 005 ECLZ usage time limit expired* 006 ECLZ overflow*

20 007 Date or time incorrect 008 No data requested in ECLZ 009 Receipt buffer overflow 021 Hardware error* (hardware failure of peripheral device) 022 No installed memory* (register memory not installed, POS printer blocked) 023 Memory not initialized* (memory not initialized registers) 024 Initialization is prohibited* (initialization is prohibited until the microbutton on the board is pressed) 025 No FP* (there is no fiscal memory block or communication with it is broken) 026 Connection error* (connection error via the communication channel with external devices PC, scanner) 027 No paper (message “ROL” on the display) 028 Receipt not opened (this operation is not possible in the state of a closed document) 029 Incorrect value (incorrect value of the input value is greater or less than the allowed value) 030 Receipt is open (this operation is not possible in the state of an open document) 031 Invalid quantity (incorrect value of the entered quantity) 032 Incorrect price (incorrect value of the entered prices) 033 The client’s amount is less than the check total (the amount of money deposited by the client was entered incorrectly) 034 A discount/markup has been entered (this operation is not possible, since a discount/markup has been entered) 035 The operation is prohibited in the table (the operation is prohibited in the cash register programming table) 24 hours from the beginning of the shift, the display shows the message “24 HOURS”) 037 The cancellation amount is greater than the receipt total (the entered cancellation amount is greater than the receipt total) 038 Overflow of the goods balance register (the goods balance register is full, further registration of this product is impossible) 039 No ECLZ* (ECLZ unit is missing or communication is broken with it) 040 Cash control violation (cash control violation, for example, the refund amount is greater than the cash at the cash desk) 041 Shift is open (operation or entering the mode is not possible when the shift is open) 042 ECLZ number does not match the record activation* ( registration number connected ECLZ does not match the number of the last activated ECLZ) 043 ECLZ is not activated* (operation is impossible, since ECLZ is not activated) 044 ECLZ archive is closed* (operation or entering the mode is not possible, since ECLZ archive is closed) 045 Operation is impossible without ECLZ * 046 Wrong type of payment 047 KKM is not fiscalized* (operation is impossible because KKM is not fiscalized) 048 The last entry in the FP is incorrect* (corrupted last record to the fiscal memory, its contents do not match the checksum) 049 Re-entry of a point is not possible (re-entry of a point when entering a quantity or amount is not possible) 050 A non-section key is pressed (when entering an internal product code, pressing the section key is mandatory) 051 Overflow of 10 decimal places ( an error occurs if the number is exceeded) 052 No internal product (registration by internal product codes is not possible due to their absence) 053 Wrong section number (section number is incorrect)

21 054 RAM error* (appears during the RAM test at power on, if an incorrect value is read from the RAM cell) 055 FP overflow* (there are no free fields left in the fiscal memory for recording shift totals) 056 Discrepancy between the numbers of FP and ECLZ shifts* 057 Attempt to activate already activated ECLZ with open archive 058 Attempt to activate an already activated ECLZ with closed archive 059 FP failure* 191 Invalid fuel dispenser number 192 Invalid fuel dispenser command in this fuel dispenser state 193 Wrong checksum Note 1: When error messages appear marked with an asterisk "*" , you should call a specialist CTO. Note 2: Errors 191, 192 and 193 are present only in KKM version 02. Note 3: Errors with numbers greater than 200 are returned by an external server program. See the software documentation for a description of these errors. Attention! If errors E048 and E059 occur, the KKM is blocked; after turning off / on the power, the indicator will display error E059. In this case, the KKM is blocked due to a FP failure. Troubleshooting KKM does not respond to keyboard presses: 1. KKM is off, turn on the power. 2. A command is being processed, wait for the current operation to complete. 3. KKM is out of order, contact the TsTO serving this KKM. When pressing the keys, nothing is displayed on the display: 1. POS printer is off, turn on the power. 2. A command is being processed, wait for the current operation to complete. 3. KKM is waiting for confirmation of the operation (on the bottom line of the display “C-00”) confirm the operation by pressing the [ 00 ] key or refuse to perform the operation by pressing the [ C ] key. 4. KKM is waiting for the entry of the section number (on the bottom line of the KKM display in the left digit, the symbol “s”) enter the section number or refuse to perform this registration by pressing the [ С ] key. 5. KKM displayed an error code, press the [C] key. 6. KKM is out of order, contact the TsTO serving this KKM. KKM does not enter the mode: Wrong mode number or password, specify the mode and password. KKM constantly asks for a password (immediately after turning on the power): KKM is blocked because an attempt was made to enter the tax inspector mode, but an incorrect tax inspector password was entered enter the correct tax inspector password. Nothing is printed on the check, the paper is wound normally: technical parameters thermal paper Replace the paper. 2. Thermal paper is loaded incorrectly. Load the thermal paper correctly.

22 3. POS printer gives an error “Roll” (No paper), but there is paper: the paper has formed a “wave”, rewind the paper roll so that there is no “wave”; the printer is out of order, contact the TsTO serving this KKM. POS printer does not feed paper when pressing the key: 1. Paper stuck release the paper. 2. A command is being processed, wait for the current operation to complete. 3. KKM is out of order, contact the TsTO serving this KKM. EKR 2102F Possible malfunctions during operation Error messages During the operation of the machine, messages may appear informing about the cashier's errors or malfunctions in the operation of the machine. Data on errors are shown in Table 1. Table 1 Message Cause Elimination methods In 2nd position Incorrect actions of the operator Press the indicator reset key "C" Incorrect actions of the operator (an attempt to make more than 10 purchases in one receipt) and repeat the operation Press the reset button "C" and close the check by pressing the "IT" key. Make your next purchase with the next check. In the third step - Overflow of the counter Call the master of the position of the accumulated amounts of the National Bank of Ukraine The check or Insert the paper and press the "PI" key on the control tape PU Failure or accident of the printing Press the "PI" key. th device In case the message does not disappear, call the master REZ.P? Press "IT", continue work according to Cashier turned on for the first time p AP Battery discharged Charge battery (with built-in battery) In case of decline or dips Turn off the machine and

LEVER Turn on the thermal head not pressed Press the thermal head and press the "PI" key OVERHEAT Thermal printer overheat Turn off the cash register and let the thermal printer cool down NP NENOR Fiscal device ROM Faulty ROM Turn off the cash register and call the master When entering the cash register mode or the report mode, a message is displayed for printing: PROGRAM THE DATE of the master. Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in Table 2. Table 2 Name of the malfunction, manifestation and additional probable cause Methods for elimination signs 1. The machine does not turn on. h in accordance with OM 2. The machine printed a line and beeps when pressing any key A check was opened Press the "C" key and close the check 3. The machine does not extinguish The register is overflowed Call the master daily information and total savings message GHA1 4 Receipt does not come out Incorrectly installed Insert the check hole correctly on the paper paper of the cash register lid 5. The dis-Battery is discharged- Put the machine on the player or hardware charging for 20 minutes and turn on the failure again. If the problem persists, check the indi-

24 cations. When the machine is operated at low temperatures, image contrast may deteriorate and display response times may be slower. 6. The machine has repeatedly discharged the battery - Charge or replace the battery spontaneously or lowered. Turns off and turns on the mains voltage of the machine and call the master (restarts) or turns off when the EKR 2102K is running Possible malfunctions during operation Error messages During operation, the machine may receive messages informing about the cashier's errors or malfunctions of the machine . Error data is shown in Table 1.

25 Table 1 Message Cause Elimination methods In the second position of the indicator In the third position Incorrect actions of the operator Incorrect actions of the operator (attempt to enter more than 30 lines in one receipt) C" and close the check by pressing the "IT" key. Make your next purchase with the next check. Call a NBU PU REZ.P repair specialist? AP NP NENOR Failure or accident of the printing device The machine is turned on for the first time The battery is discharged (with a built-in battery) When the power supply is reduced or fails The fiscal memory device is not connected or is faulty RAM is faulty Insert a receipt tape and press the “PI” key Press the “PI” key ”.In case the message persists, call a repairman Press “IT”, continue work according to Charge the battery Turn off the machine and turn on the repairman again RAM Defective RAM of the repairman RAM1 Defective RAM of the additional repairman RAM2 ROM INCORRECT COM ECLZ ECLZ INCORRECT STATUS ROM defective ECLZ command is incorrect Incorrect time, date ECLZ of a repair specialist is faulty Repair specialist Reissue the document. In case of frequent repetition of the error, call a specialist to check the reliability of the ECLZ connection. Check that the date and time set in the machine are correct.

26 ECLZ TROUBLE ECLZ SC TROUBLE EXPIRED ECLZ TIME ECLZ OVERFLOWED ERROR DATE AND TIME NO DATA DEFAULT ECLZ Ended using ECLZ ECLZ overflow time Error when entering date or time ECLZ does not contain the requested data of a specialist to close the archive and replace ECLZ specialist to close the archive and replace EKLZ Call a specialist to close the archive and replace the EKLZ Call a specialist to close the archive and replace the EKLZ Enter the correct date and time Repeat the request to read information from the EKLZ indicating the correct range (value) of the sample checkout mode or report mode, the message is printed: PROGRAM DATE then turn off the machine and call a specialist to repair the machine. If the following message is printed in the cash register mode: ERROR WRITING IN THE ELECTRONIC JOURNAL, then execute the financial (daily) report with the cancellation "OSG1". If the message repeats, turn off the machine and call a specialist to repair the machine. If the following message is printed in POS or Reporting mode: TIMER FAULT! then reprogram the date. If the message repeats, turn off the machine and call a specialist to repair the machine. In the event of a failure that changed the content of the machine's money registers, or during a general cancellation operation, the money registers of the machine are forcibly reset to zero (the message “RES.P?” is displayed on the indicator), and then they restore their values ​​according to the information stored in the ECLZ. When the IT key is pressed, a message is printed: DATA FROM ECLZ RESTORED BY OP. X where X is the number of the operator.

27 If in the POS mode, when the connection between the machine and the ECLZ is interrupted by the command to complete the document (in the ECLZ, the document is completed), the following message is printed: ECLZ IS ABSENT OR FAILURE, you must turn off, check the connection of the machine with the ECLZ, and then turn on the machine. If, after turning on the machine, the indicator shows the message: AP, it is necessary to reset the machine, to do this: turn off the machine, remove the shunt connector XS1 according to 2.3, after 30 minutes put on the shunt connector XS1, turn on the machine. The indicator will display: RES P? After pressing the IT key, the data from the ECLZ will be restored Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in Table 2.

28 Table 2 Malfunction name, manifestation and additional symptoms 1 The machine does not turn on 2 The machine prints a line and beeps when any key is pressed 3 The machine does not extinguish the daytime information and the HSG1 message appears 4 The check does not come out of the check hole on the cover of the machine 5 Does not work indicator 6 The machine repeatedly turns off and on (restarts) or turns off spontaneously during operation Probable cause The battery is completely discharged A check has been opened The register of general accumulations has been overflowed The check tape has been installed incorrectly The battery is discharged or the machine is faulty 8 hours in accordance with the OM Press the "C" key and close the check Call a repair specialist Insert the check tape correctly 1 Check the operation of the machine from the mains 220V. 2 Call a repair technician. Note When the machine is used in low temperatures, the image contrast may deteriorate and the indicator response time may be slower Charge or replace the battery. Turn off the machine and call a repair specialist Actions in case of emergency operating conditions The following should be considered emergency operating conditions of the machine: - breakage (end) of the receipt tape; - power failure (power failure). a) breakage (end) of the check tape. When the check tape breaks, the message “NBU” appears on the indicator in any mode of registration of printed documents.

29 To continue work, fill the receipt tape according to Appendix A and press the PI key. Further actions depend on the operating mode of the machine. If the check tape breaks at the time of issuing the check, close the check and repeat the check by pressing the Reply button. If the check tape breaks at the time of issuing a daily allowance financial report, after pressing the PI key, it cannot be repeated. It is recommended to make sure that the check tape is in the car before issuing the report. Note If option 7 (option for setting linked reports) is set to "1" and the check tape break occurs between reports, then after installing the tape, press the PI key, and then the IT key. The printout of the next check will begin; b) power failure (power failure). In the event of a power failure, turn off the machine and, after the power is restored, turn it on. On power-up, and also before executing a report with blanking, the machine checks the values ​​of the money registers with the information stored in the ECLZ. If a power failure occurred while issuing a check, then after turning on the machine, the check will be canceled. If an accident occurred when printing a daily financial report, then after the machine is turned on, the cash mode is exited. Reprint the daily financial report. If an accident occurred at the time of printing the results of the shift closing from the ECLZ when the report was executed with blanking, then when the power is restored, the printing of the results of the closing of the shift from the ECLZ starts again with the message: OFF. POWER SUPPLY EKR 3102K Error message During the operation of the machine, messages may appear informing about the cashier's errors or malfunctions of the machine. Error data is shown in Table 2.

30 Table 2 Message Cause Remedy Overflow of the counter Overflow of the counter Call a repair specialist, reset the accumulated amounts of this counter Insert a receipt tape and NBU Receipt tape has run out press any “PI” key Press the “PI” key. If the message does not disappear, FAULT PU Failure or failure of the printer, call a specialist in the repair of the device Continue work according to paragraph 2.6. RES P The machine is turned on for the first time There is no connection with the print controller of the EG repair specialist BPU The fiscal memory device of the repair specialist is faulty or there is no markup of the repair specialist NP NENOR RAM is faulty or a chip is installed that is less than the required volume of the EG repair specialist RAM Checksum error of the specialist ROM for repair Switch off the machine and allow the hardware timer to cool down the thermal printer EG ROM Thermal printer overheating

31 EPROM ER H RAM NEUS ER NR.TIME ER NR.WR EP NENOR EPZ NO EP TRANSFER Switching between ROM banks does not work Timer failure RAM failure or RAM size is less than allowed Fiscal memory marking error Error writing to fiscal memory ECLZ does not work ECLZ number differs from the required one (ECLZ was replaced without reactivation) ECLZ overflow, when reactivated, area overflowed in the FP Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in table 3.

32 Table 3 Malfunction name, manifestation and additional symptoms 1. The machine does not turn on 2. The machine prints a line and beeps when any key is pressed 3. The machine does not turn off the daytime information and the message OPP.CH appears 4. The check does not come out of the check hole on the cover of the machine 5. The indicator does not work Probable cause The power supply is defective The check has been opened The register of general accumulations is full The check tape is incorrectly installed The power supply is defective Remedy Call a specialist to repair the machine Press the "C" key and close the check Call a specialist to repair the machine Insert the receipt correctly tape Call a specialist to repair the machine Actions in case of emergency operating conditions The following should be considered as emergency operating conditions for the machine: - breakage (end) of the receipt tape; - power failure (power failure). a) break (end) of the check tape When the check tape breaks, the indicator displays the following message: NBU in any mode of registration of printed documents. To continue work, fill the check tape according to the recommendations of Appendix A and press the P key. Further actions depend on the operating mode of the machine. If the check tape breaks at the time of issuing the check, close the check and repeat the check by pressing the Reply button. If the check tape breaks at the time of issuing the daily financial report, after filling the check tape and pressing the П key, the printout will continue, but it is impossible to repeat the report. It is recommended to make sure that there is a check tape in the car before issuing a report; b) power failure (power failure). In the event of a power failure, turn off the machine and turn it back on when power is restored. If a power failure occurred while issuing a check and the printed line was not completely printed, then after turning on the machine, the message “*POWER FAIL*” will be printed on the check, the operation on which the failure occurred will be repeated, after which the cashier can continue to perform cash transactions.

33 If a power failure occurs while printing a daily financial report, then when the machine is turned on, the report is automatically repeated with the words "*POWER FAIL*". ELVES-MICRO-K Error messages are accompanied by a short beep and the KKM display shows: E HHH, where HHH is the error code. Press the [ C ] key to clear the error code from the display and return to the POS printer operating mode. 8 Wrong price (amount) 10 Wrong quantity 11 Exceeding the amount of the transaction to the section 12 Cannot reverse the last transaction 13 Cannot reverse the code specified code) 14 Unable to repeat last operation 17 Wrong item code 60 Wrong tax group 99 Operation canceled 102 Wrong mode 103 No paper 112 Document in ECLZ closed 113 Document reprint error 114 Check amount zero 115 Accumulation less than refund or cancellation amount 127 Multiplication overflow 128 Operation prohibited in the settings table 129 Check total overflow 132 Check buffer overflow 133 Money registers overflow 134 Amount deposited by the client is less than the check amount 135 Refund check open operation is not possible 136 Change exceeded 24 hours 137 Sales check open operation is impossible 141 Control tape buffer is not overflowed 150 Check amount due section is less than the reversal amount 151 Calculation of the change amount is impossible 152 There is no money in the cash register for payout 153 Shift is closed (not opened), operation is impossible 154 Check closed operation is impossible 155 Check is open operation is impossible 156 Shift is open, operation is impossible 160 FP error 161 FP data error 170 V FP no data 185 No rights u1076 Mode access (operation) 190 FP overflow 191 Software error 193 Software failure

34 195 POS memory not initialized 196 Exchange error with EPROM 197 Clock error 198 I2C bus error (bus busy) 201 No connection 205 Status recovery error after failure (power off) 210 Communication error with EKLZ or EKLZ missing 211 Incorrect format of the EKLZ command or parameters 212 ECLZ incorrect state 213 ECLZ accident 214 ECLZ crypto-processor failure 215 ECLZ use time resource exhausted 216 ECLZ overflow 217 Wrong date or time transferred to ECLZ 218 No requested data in ECLZ 219 ECLZ document total overflow 220 Unknown error 221 Shift number error 222 EKLZ is not activated 223 EKLZ is already activated 224 EKLZ archive is closed 225 Shift in EKLZ is open 226 There is no record of activation of this EKLZ in FP (EKLZ is activated as part of another POS printer) 227 This EKLZ is not the last one 228 Shift results error 255 The key is not supported in this mode of POS printer operation . «WAB 04RK» ERRORS AND MALFUNCTIONS Error messages Error messages are accompanied by a short beep, and the POS printer displays: EHHH, where HHH is the error code. Press the [CLEAR] key to clear the error code from the display and return to the POS printer operating mode. Code Description 001 incorrect format or command parameters* 002 incorrect ECLZ state* 003 ECLZ failure* 004 cryptographic coprocessor failure* 005 ECLZ usage time limit exceeded* 006 ECLZ overflow* 007 Date or time incorrect 008 No data requested in ECLZ 009 Receipt buffer overflow 021 hardware error* (peripheral hardware failure)

Table 1 Message Cause Corrective actions In the second position Incorrect actions of the operator

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