Know how to calculate public Utilities according to Decree 354 - this means to control the correctness of the calculation of payments. The Decree describes all methods of calculating resources - water, gas, light, sewerage, and not only for individual meters and tariffs, but also for common house appliances. Do you know what quality services should be delivered? And that you can return the fee for substandard? Is it right Management Company calculates fees? We will analyze the legal act and find out all the subtleties.

What is a utility bill

They brought you a receipt for paying utility bills and you suddenly saw that the amount had changed. The first thought is a mistake. Only whose? Most often, utility providers try not to make mistakes in the calculations, since an error is fraught with going to court with the ensuing consequences.

However, you should be aware that in some cases utility bills may be reduced or increased, that is, recalculated. The supplier can recalculate the payment upwards in such cases:

• the deadline for checking meters has expired (recalculation will be made according to tariffs, and not according to instrument indicators);
• unauthorized tie-in into the pipeline (a pipe with a large cross section allows more water to pass through, therefore the tariff will be recalculated);
• the seal or the integrity of the meter is damaged.

You can reduce the cost of already paid resources if:

• the quality of resources does not meet the requirements of the law;
• there were interruptions in the supply of resources;
• tenants (one or more) were absent from the apartment for a long time;
• one of the residents has died.

Since the recalculation is a change in the cost of already paid services, the difference in payment is reflected in the following receipts for payment.

Recalculation due to poor resource quality

Annexes to the 354th Decree are quality requirements utilities and grounds for recalculation, indicating the difference. More about each service.

Cold water:

• in case of accidents, interruptions in the supply of water are permissible, maximum - 8 hours per month, of which a shutdown is allowed for no longer than 4 hours at a time (for each hour without water over the set time, its price decreases by 0.15%. That is, if water was turned off for 10 hours in a month, then the cost of cold water supply paid for this month will decrease by 0.3%);
• water quality must comply with SanPiN 2.1.4.1074-01. If there is no compliance, then the entire period when water was supplied of poor quality must be deducted from the payment (you can check the quality in special laboratories, for example, at the local branch of Rospotrebnadzor);
• the water pressure in the tap should be in the range from 0.03 MPa to 0.6 MPa (if the pressure in the pipe differs by 25% from the set value, then for each hour of such water supply the cost of water decreases by 0.1%. If the difference is greater than 25 %, then the payment for each hour must be deducted from the payment made).

Hot water:

• admissible interruptions are possible for 8 hours a month (one-time shutdown - no longer than 4 hours; in case of accidents on a dead-end highway - for 24 hours; shutdown for prevention and repair - no more than 14 days). For every hour when hot water was turned off over the period, the cost is reduced by 0.15%;
• the temperature of the water in the tap should be in the range from 60 to 75 degrees Celsius (deviations are allowed: from 0 to 5 in the morning - by 5 degrees, from 5 in the morning to 0 hours - by 3 degrees). For every 3 degrees difference from the permissible norm, the cost of hot water for the last month decreases by 0.1 percent. And if the temperature in the tap is below 40 degrees, then every hour of consumption of such water must be recalculated at the rate of cold water;
• water of poor quality, as in the case of cold water, is not paid;
• the pressure in the tap should be in the range from 0.03 MPa to 0.45 MPa (for each hour of low pressure water supply, despite the fact that its indicator differs from the norm by 25%, the price of hot water should be reduced by 0.1%; drop or increase in pressure by more than 25% - the basis for the deduction of the full cost of the service).

Sewerage:

• permissible interruptions in the sewer system - 8 hours in a month in total (4 hours - at a time). For every hour when the sewer works intermittently beyond the allowable time, its cost decreases by 0.15%.

Electricity:

• it is permissible to cut off electricity for 2 hours a year if the line is powered by two sources, and for 24 hours if there is only one power source (every hour without electricity in excess of the established norm - minus 0.15% of the price of electricity);
• voltage in the network of the apartment - 220V (± 10%). For every hour of voltage deviation from the norm, the cost of electricity falls by 0.15%.

Gas supply:

• it is permissible to turn off the gas for no longer than 4 hours per month in total. The price of gas also falls by 0.15% for every hour without gas in excess of the allowable rate;
• supply of poor quality gas is not paid (the amount paid for the period when bad gas was supplied to the apartment must be deducted);
• gas pressure - 0.0012 MPa (±0.0005 MPa). The amount paid for low pressure gas is deducted from the payment.

Heating:

• during the heating season, it is permissible to turn off heating: for no longer than 24 hours in a month in total (and at a time at an apartment temperature of +12 degrees - for 16 hours; at an apartment temperature of +10 to +12 degrees - for 8 hours; for 4 hours at temperatures from +8 to +10 degrees). Recalculation for heating: for every hour when the temperature in the apartment deviates from the norm, the cost of heating decreases by 0.15%;
• temperature standards in the apartment are not lower than: +18 degrees in living rooms (+20 in the corner). Permissible deviations: exceeding by no more than 4 degrees; a decrease from 0 am to 5 am - by 3 degrees, from 5 am to 0 am - is not allowed. For each hour of deviation from temperature norm the price of heating decreases by 0.15% for each degree.

How to determine the fact of poor quality of resources or interruptions in supply

The procedure is explained in Chapter X of the Ordinance. If you're in doubt:

• as gas, hot or cold water;
• in the magnitude of the pressure of gas or water;
• in the magnitude of the voltage in the electrical outlet;
• in temperature during the heating season, etc.,

Call the emergency team(Vodokanal, Gorgaz, Energosbyt or Heating systems). The call must be fixed: call the emergency number, introduce yourself, give the exact address and the problem. Data about both your call and the departure of the brigade is always recorded in dispatch logs. Then you need to write down the name and position of the dispatcher, the time of the call and find out the number of the incoming telephone message. This moment is the starting point.

Next, the dispatcher is obliged to report the cause of interruptions in the supply of resources, if it is known, or send an emergency team to the call. If the matter is not in interruptions in the supply of resources, but in quality, then the dispatcher is obliged to agree with you on the date and time of the service quality check.

Check order.
At the appointed time, using special devices or other methods, technicians are obliged to check the fact of a violation of the quality of the service. If the time is not agreed, the check must be carried out no later than 2 hours from the moment of the call.

Upon completion of the audit, an act is drawn up, which records:

• date and time of the inspection;
• the fact of violation of the quality of services for the supply of communal resources;
• responsible persons.

A copy of the act should be given to you in your hands. Demand!

If a dispute arose on the fact of the check, for example, the contractor does not agree with the fact of a quality violation, the consumer has the right to organize an examination either in Rospotrebnadzor or in an independent expert organization. In this case, in the act of verification it is necessary to fix:

• who initiated the examination;
• who takes samples and how (if required, for example, when testing water quality);
• when and where the examination will be carried out.

Attention!
The performer is required to pay for the examination., and the conclusion of the expert will be attached to the verification report. If the expert does not see a violation of the quality of services, the consumer will be obliged to pay the cost of the examination to the contractor.

The case when the performer did not send a team, did not agree and did not report on the inspection, or it is simply impossible to get through to the dispatcher, the inspection can be carried out on your own:

• invite at least two residents of the house and the chairman of the HOA, housing cooperative or house manager;
• jointly draw up an inspection report;
• appoint a quality examination if necessary;
• conduct an examination and attach the expert's conclusions to the act.

If the fact of violation is confirmed, then the beginning of the violation of the supply of services will be the time of the call to the dispatcher, and the end will be a message about the elimination of violations or an entry in the dispatcher's log.

How to calculate the correct calculation of utility bills

Every resident of a high-rise building must have had questions - is the management company calculating payments correctly? This is especially true for general house needs and the most expensive service - heating. Appendix No. 2 to Decree No. 354 contains all the formulas for calculating any service - both calculation by meters and tariffs.

If you are interested in checking the correctness, and calculate the price of the delivered services yourself. Dreary work on calculations, but literate people can significantly reduce payments. So there are many examples. For the correct calculation you will need:

• contracts with resource-supplying organizations;
• technical plan of a house or apartment (to calculate the area);
• log of readings of common house meters;
• tariffs for services (can be found on the FTS website - federal service by tariffs);
• payment orders for general house payments or receipts for paying utility bills for an apartment.

Find discrepancies in your favor - write a request for recalculation!

For what period can I make a recalculation for utilities

The general statute of limitations is 3 years. That is, you have the right to recalculate payments within this period - for the last three years. But for this, you must have all paid receipts on hand. No wonder lawyers advise keeping payment documents for three years!

Today, many people use non-cash payments in online banking. Every time you pay a utility bill, print out receipts and put them in a pile.

To return the overpayment, you need to contact the person who sends the receipts:

• to the management company;
• to the housing office;
• directly to suppliers.

Application for recalculation of utilities

The application is written in any form, but if you want, use our
. Evidence of overpayment must be attached to the application, for example:

• checking act;
• expert's conclusions;
• overpayment calculation.

Write the application in two copies, one of which register with a specialist of the housing office or management company and keep it with you. After 5 working days, the recalculation must be made, and the overpayment is taken into account in the receipts for the next month.

If the performers dispute the overpayment, no later than one month from the date of registration of the application, they are obliged to send a reasoned refusal to the addressee.

In this case it is possible to oblige performers to recalculate for utilities according to Resolution 354 in court. Up to 50 thousand - in the world, more - in the district or city. Such statements are not subject to state duty, as these are claims for the protection of consumer rights.

Housing and communal services is a huge branch in the Russian state structure. And good knowledge of the structure and rules for the provision of housing and communal services will allow citizens to save not only nerves and time, but also money.

The legislation of Russia (including those related to the provision of housing and communal services) is designed in such a way that it gives huge advantages to those who are well versed in it. Thus, in order to enjoy your legal rights, you must not only know about their existence, but also know the order in which they are granted.

One of the most striking examples is the recalculation for housing and communal services. Of course, most citizens Russian Federation know that it is realistic to reduce the bill for housing and communal services. However, few people understand under what conditions and how this benefit can be obtained. So it turns out that the Russians are not able to exercise their legal rights.

Asking about such things in the department of housing and communal services, as a rule, is useless. Many civil servants pretend not to understand what is at stake when you ask them about any social benefits. Nevertheless, you can learn about the benefits themselves, and about the procedure for their provision, if you turn to legislation or other regulations, which regulate the relationship between residents and housing and communal services.

In this article, we have collected all the information on how to properly recalculate for housing and communal services. After reading this article, you can easily carry out this procedure and save a certain amount of money.

The article will present:

• tenant requirements;
• list of required documents;
• application procedure.

How is the recalculation provided?

Contrary to popular belief, recalculation does not give you the right not to pay the current receipt. If you take out this benefit, you will still have to pay the amount for the “recalculation” period. However, in the next month, the amount of overpayments for the previous month will be deducted from your accounts.

Thus, the recalculation is the deduction of overpaid funds from the next account. If the deduction turns out to be more than the cost of services for one month, then it applies to subsequent invoices.

Who can issue a recalculation for the "communal"

To begin with, it is necessary to distinguish between the circle of persons who have reason to take advantage of this social benefit. According to the law, both residents can make a recalculation apartment buildings, and "private traders". The most important requirement that must be met is the absence of meters in the house or apartment. Of course, it is not necessary that there are no meters in the house at all. It's just that you will be able to recalculate only for those types of services for which there are no counters.

Suppose that you have installed water meters, and pay for gas and electricity at the general rate. Thus, by submitting an application for recalculation, you will reduce the amount of your electricity and gas bills. For water, the amount will remain the same.

Obviously, this is quite fair. Making a recalculation implies that you have not used housing and communal services for a certain time. And the counter, of course, will not wind up anyway without your presence.

On what grounds is the recalculation of housing and communal services carried out?

In general, all the grounds on which residents can recalculate housing and communal services can be divided into three large categories:

• the absence of a tenant in an apartment or house for a long time;
• non-provision of housing and communal services;
• improper provision of housing and communal services.

Below we will discuss each of these situations in detail, as well as tell you what to do in such a case.

How to make a recalculation if you were absent for a long time

The most common reason for applying for a recalculation is precisely the absence of a tenant in an apartment or house. The reasons can be different: vacation, treatment in the hospital, business trip, and so on.

In this case, you have the right to apply for the recalculation of housing and communal services even before you leave home. However, sometimes you can be absent due to unforeseen circumstances (for example, if you had an accident and ended up in the hospital). In such a situation, it is quite possible to issue an application after returning to the apartment.

To make a recalculation, you need to contact your housing and communal services department and submit a paper confirming your absence. For example, if you were in a hospital, then show the sick leave, according to which you were in a medical institution for a certain time. If you were on vacation, then present your transport tickets. In any case, one way or another, you will be required to prove that you were not in the apartment during the specified period.

Recalculation for utilities occurs on the basis of the adopted legislation. If the owner has metering devices, recalculation occurs automatically upon receipt of information about new data. In the absence of appliances during the temporary absence of the owner and all those living in the apartment, the recalculation is made according to the developed scheme.

What is recalculation

Recalculation is a newly made calculation of the consumer's payment for utilities. If any errors or overlays have occurred, and they are identified, then the management company or housing and communal services will compensate for the overpayment made. But most often the recalculation is done, because the owners pay in many cases not according to the actual consumption of any resource, but according to the standard.

What does it mean? If the owner installs metering devices in a house or apartment, this means that now he will pay not according to the standard, but according to the actually consumed water (electricity, gas). But sometimes failures occur, as in the following cases. For example, for heating, payment is always made according to the standard.

The standard is defined as 1/12 of last year's consumption per year. And every month we pay a fixed fee (since last year). At the end of the heating season in those apartment buildings where common house meters are installed, the housing and communal services recalculate and the overpayment is returned to the consumer. There are also adjustments in the opposite direction.

But the most common types of overpayments are private. The situation model is most often this: the owner of the apartment does not send meter readings. This happens both for objective reasons and for subjective ones.

For example, forgetfulness or a family vacation may cause the owner of the apartment to temporarily not transmit data from his meter. In this case, already the next month after the owner of the apartment resumes the transfer of data, he will be recalculated.

Legal acts

The recalculation is completely legal grounds. In 2011, the government of the Russian Federation adopts the well-known Decree number 354. All sections of this legal act are devoted to the rules for the provision of public services to the population.

In 2017, the next changes were adopted and it can be said how recalculations are currently being made. The situation with the change in fees is reflected in paragraph VIII. The name also reflects some features: recalculation in the absence of consumers.

Only the aspect that concerns residential premises without meters is considered here. Everything is clear with the counters, the recalculation will be done automatically when the next data from the metering devices is loaded. Answers to all questions regarding the legality of the actions of public utilities are given in the Resolution.

Each citizen, owner or tenant of a dwelling, is a consumer according to this document. He and his family consume public resources provided by various organizations or companies. In order to have a basis for a relationship, an agreement is made between the organization and the service consumer.

The guarantor of the relationship between the performer and the consumer is the state and laws. In accordance with Decree No. 354, all citizens have the right to recalculate utility bills. Therefore, the new edition describes in detail the procedure for recalculation in different situations.

What is included in Resolution No. 354

What is included:

• updated coefficients that determine the standards for drainage;
• the procedure for mounting measuring instruments has been worked out in detail;
• with the help of the Decree, the motive for installing the meter is strengthened;
• a simplified payment scheme for heating was introduced;
• since 2016, it has become optional to provide information from meters;
• in case of temporary absence of electricity or other service, payment for it is not charged;
• order of fulfillment of the above conditions.

A special place is determined by the responsibility of the performer to consumers and laws in the following cases:

• poor quality of services;
• damage to life and health due to poor quality services;
• non-receipt by the consumer of reliable information on the quality of services;
• terms of the agreement are violated.

In case of violation of these conditions, the contractor must release the consumer from payment or provide him with compensation. Regardless of whether the contract was concluded between the contractor and the consumer, the contractor still compensates for the damage in case of poor-quality services.

Here are some points that are considered in the Resolution:

1. The fee for common house needs is not subject to recalculation. This refers to the case when the owner was absent and the premises were temporarily empty.
2. Under the two-tariff regime, changing the payment is possible only in relation to the variable component. With regard to the constant component, the following condition has been introduced: if its recalculation is established by law, then after the temporary absence of a citizen, it is made within 5 working days. Days of absence are considered all except the day of departure and arrival.
3. The recalculation is made only in case of submitting an application and providing documents that confirm the duration of the absence. The request is made before departure or no more than a month after arrival.

The following documents are accepted as proof of absence:

• a copy of the travel certificate with the attachment of travel documents;
• document on treatment in a hospital or sanatorium;
• travel tickets issued in the name of the consumer, as well as the fact of their use;
• bills for staying in a hotel, rented apartment, hostel;
• a document issued by the FMS on temporary registration;
• other documents that can confirm the fact of the absence of the consumer.

The main advantage of this document is its transparency and simplicity of presentation of all requirements. After its revisions, it became much easier for the performer and the consumer to regulate their relationship.

On the video about the recalculation of the fee

Main hallmarks The regulation and its amendments is a course towards the widespread installation of appliances. Therefore, the owners of apartments with meters have a clear advantage in cases of, for example, temporary absence.

The owner of apartments or tenants can temporarily leave their home. For example, to leave to rest for a while.

It turns out that the apartment will be empty, and no one will use utilities.

Do I need to pay for a communal apartment if no one has lived in the apartment for some time?

Calculation of rent

The maintenance company will charge the rent regardless of whether someone currently lives in the apartment or not.

This applies to those utilities that are charged depending on the number of registered people, as well as on the area of ​​\u200b\u200bthe apartment.

This Decree contains clause VIII, which describes the procedure for recalculating the amount of fees for certain types of utilities during the period when the tenants of the premises are temporarily absent.

Temporary absence, according to this Decree, is the absence of tenants in the apartment for a full 5 or more calendar days.

If this fact is proven, then it is necessary to recalculate the utility bill for those utilities that are provided without individual metering devices.

The payment for wastewater disposal is subject to recalculation if there is a recalculation of the payment for hot and cold water. That is, in the event that the apartment does not have water meters.

Video: recalculation of rent

Not subject to recalculation is the fee for general needs. These amounts are accrued regardless of whether someone currently lives in the apartment, or is temporarily absent.

The rent is recalculated only for those days when tenants were temporarily absent.

How to recalculate rent

In order to receive a recalculation of utility bills, it is necessary to draw it up correctly.

For this you need:

But there are cases when the housing office recalculates on its own, without the application of the tenants.

Changing the amount of area

The law does not prohibit apartment owners from redevelopment in them. But it must be properly.

During redevelopment, the area of ​​​​the apartment can be changed up or down.

Some housing and communal services are provided depending on the total area of ​​the apartment.

For example, heating. It is calculated based on the area of ​​​​the apartment multiplied by the established tariff.

Therefore, if the area has changed, then the amount for heating will also change.

Those services that are provided by individual metering devices do not depend on the area of ​​\u200b\u200bthe apartment.

But this does not mean that new information does not need to be provided to the housing office or the management company.

Due to lack of residents

Residents of a municipal apartment or the owner of the dwelling have the right to recalculate the rent due to the absence of the tenant, subject to several conditions.

Only those services that are provided according to tariffs and norms will be recalculated.

For example, sewerage. It is provided at approved rates for each registered citizen. This service can be recalculated.

If the service is provided by meters, for example, gas or water, then recalculation will not be made, since there is no consumption.

But the tenants themselves must take care of this. When leaving the apartment, they must turn off the valves so that there is no consumption of the service. Then you don't have to pay.

But in some houses it is impossible to put water meters due to engineering and technical features apartment building.

In such houses, water is provided according to the consumption norms for 1 person per month. In case of temporary absence of tenants, the fee for this service will be recalculated.

Temporary departure

If the owner of the apartment or her tenant temporarily departs to live in another locality for a period of more than 90 days, he must apply there.

The rent in our country is charged in the area where the consumer has a permanent residence permit.

But in some regions, utility bills are much lower than in Moscow and the region. Therefore, it is more profitable to pay locally.

To do this, you need to obtain temporary registration at the place of arrival, contact the local housing office or a service company so that utility bills for this housing are accrued taking into account the newly arrived citizen.

At the same time, you also need to pay for a communal apartment at the place of permanent residence.

After the trip ends and the resident returns to the place of permanent registration, he must visit the Housing Office or the management company and write an application for recalculation of the communal apartment for the entire time of absence.

He must also present a document confirming that he had temporary registration in another locality and paid utility bills there. That's double the utility bill.

Under current law, double charging is an offense.

Therefore, at the place of permanent registration, he does not have to pay anything, except for general house needs.

Within 10 days after receiving the application and evidence, the public utilities will independently recalculate the utility bill.

The following will indicate the amount to be paid, taking into account the recalculation. Most likely, the amount will be indicated with a "minus", that is, there will be an overpayment.

Disabled

They can pay utility bills at reduced rates.

But for this, you need to notify the utilities about the acquisition of a disability as soon as the resident receives a disability.

Everything confirming this must be attributed to the housing office or the management company. You also need to write an application.

From the day when the applicant acquired a disability, utility bills for him will be charged at preferential rates.

If for some reason, a disabled person or his representative could not immediately apply for preferential accrual, and for some time paid a communal apartment for a disabled person at full rates, then they have the right to recalculate the amounts payable for a disabled person.

The recalculation must be made from the day the disability was received, according to medical documents.

Unemployed

Citizens who, for some reason, were left without work can register at the employment center at their place of residence.

Having acquired the status officially, he is entitled to receive a subsidy.

The subsidy is issued in the department of social protection. You need to write an appropriate application, and present documents confirming the status of an unemployed citizen.

The grant is issued for a period of 3 months. After this period, your status must be confirmed.

If an unemployed person temporarily leaves their home, they are also entitled to a recalculation of the rent, taking into account subsidies.

Registration procedure

In order to make a recalculation utility bills in connection with good reasons, or must contact the service company and write a statement.

Only those citizens who are absent for 5 calendar days or more have the right to recalculation.

The application must be accompanied by those documents that confirm the absence of tenants in this living space.

Most often, the question of recalculation arises for those who prefer to live the entire warm season in summer cottages.

How can they prove that they do not live in a city apartment? They don't have tickets or other supporting documents!

In that case, it is necessary to submit to the service company from the garden partnership or cooperative that the applicant has been living in the country for a certain period of time.

The certificate must be signed by the chairman and certified by the seal of the partnership or cooperative.

Documents for recalculation are considered quite quickly. After 10 working days, the utilities will independently recalculate.

In the next payment document, the amount payable will be indicated taking into account these actions.

Required documents

The application for recalculation must be accompanied by documents that confirm that the applicant was really absent and did not live in the apartment for more than 5 working days.

It can be:

In addition, employees of the service company may require additional documents:

Where to go

To recalculate utility bills, you must contact the service company.

It could be:

All documents must be submitted immediately - application and evidence.

Sample Application

The law has not established a single application form for the recalculation of utilities.

But there are rules for writing it - it must comply with the rules for the design of business papers.

How to write an application for recalculation of rent? Each management company can develop its own "design" of such a statement.

But the following information must be included:

Recalculation of rent is a real chance to save your cash and not pay for utilities for a certain period of time that exceeds 5 calendar days.

But not all owners and tenants are aware that they have the right to recalculate due to a temporary absence from the apartment.

Any respectable citizen knows that you have to pay for utilities. The law "On Energy Saving" obliged the owners to install electricity and water meters in the apartments. And if meters are not installed in the apartment, payment is made according to the approved standard. It is in this case that we have every right to demand from the HOA or housing cooperative recalculation for housing and communal services, if we went on vacation, business trip, etc. In this publication, we will talk about the possibility of recalculating utility bills "due to the temporary absence of the consumer."

What can you not pay for?

As mentioned above, recalculation is possible only if there are no meters in the apartment and the fee is charged according to the standard. Recalculation can be carried out only for hot and cold water, gas and electricity, sewerage. For heating and gas supply (for heating purposes), recalculation is not made.

Also, the payment for the maintenance and repair of common house property, which must in without fail to be paid by each owner, regardless of the fact of residence.

It is worth noting that new Rules No. 354 came into force on September 1, 2012, according to which the entire amount of the payment is divided into housing and communal services in residential premises and general house needs. In this case, the recalculation will be made only for utilities that are supplied directly to the dwelling.

What is "temporary absence"?

According to the norms of the current legislation, recalculation of payment is possible only in the absence of more than 5 calendar days in a row in the residential premises. In this case, the day of arrival and departure are not taken into account. The fee is calculated taking into account the number of citizens temporarily and permanently residing in the premises. Temporary residents are citizens who have official registration in the specified residential premises. Otherwise, payment recalculation is not possible.

Where can I apply for payment recalculation?

An application for recalculation of payment must be applied managing organization at the place of residence (or HOA, housing cooperative). According to the established rules, the contractor is obliged to recalculate within five working days from the date of submission of the application by the homeowner.

The application must include the following information:

Full name of each temporarily absent consumer of services;

Start and end dates of the period of absence of the consumer;

Documents confirming the fact of absence.

What documents need to be attached to the application for recalculation?

A copy of the travel certificate or a certificate of business trip;

Copies of travel documents;

Information about treatment in medical institution or an institution of a sanatorium-resort type;

Round-trip travel tickets in the name of the utility consumer. If the documents were filed in in electronic format– it is necessary to print them on paper and attach a document issued by the carrier certifying the fact of using the travel document;

Invoices or certified copies of invoices for accommodation in a hotel or other place of temporary residence;

Document on temporary registration at the place of temporary residence of the consumer of public utilities;

Certificate from the organization private security residential premises, confirming that during the specified period the residential premises were not used and were under continuous guard;

Certificate from the consulate or diplomatic mission of the Russian Federation in the country of residence of the citizen, confirming his temporary stay outside the country;

A certificate from a gardening partnership, which confirms the period of temporary stay of a citizen at the place of this partnership.

In addition to the listed documents, other documents may be attached to the application confirming the very fact and period of absence of a citizen in a residential building. It should be noted that all supporting documents must be signed by an authorized representative of the organization that issued them and certified by the seal of the organization. The document must also have registration number and date of issue. Only documents drawn up in Russian are accepted for consideration. If the supporting document was drawn up in another language, it must be translated and legalized.