Tablet computers today are becoming increasingly popular as a means of web surfing. Users use them to visit social networks, watch online videos, listen to music, communicate via chat rooms and Skype. There are several ways to connect these devices to the World Wide Web: via Wi-Fi, using a 3G module or external 3G modems, using a cable via a computer, etc. Perhaps the most common of them is connecting via Wi-Fi. But from time to time, some device owners face a certain problem in their work: the tablet is connected to wifi, but does not go online.

What does it mean? The tablet connects to wireless Wi-Fi, the connection status is “Connected”, the signal is excellent, but there is no way to access the Internet. That is, browsers do not open sites, programs and applications that require global access do not work. Of course, there are ways to solve this problem that users should be aware of.

Internet distribution by router

Ways to solve connection problems

Setting up a Wi-Fi router

Since most of the tablet devices used by users are based on the Android operating system, we will talk about solving problems with the Internet with this kind of gadgets.

The problem that users of tablet computers encounter when working with Wi-Fi is the appearance of the inscription "Obtaining an IP address". The operation of the device is stopped on this, and the matter does not go further. In fact, there are several ways to solve this problem, one of them will surely help the owners of tablet devices.

1. Changing the Wi-Fi name to a name in English (there is an opinion that tablets do not connect to networks that have Russian letters in their names)
2. Restarting the modem (such a banal way to solve a problem is often the most effective)
3. Change the type of data encryption (in the same place where the user set the password and network name, you need to change the type of protection to some other value).

Changing the type of encryption

For all changes to take effect, the router must be rebooted.

Preparing the Tablet PC

In general, when setting up a wireless network, these settings are automatically obtained, but sometimes this is not suitable for correct Internet access. In this case, you must manually enter the IP address, gateway, and DNS. To do this, follow these steps.

First, you need to enter the device settings. For tablets with different versions of the Android OS, the input to the settings may differ, but not so much that the user can get confused. Since the device is already connected to a wireless LAN, Wi-Fi will be automatically enabled. To enter the IP address, DNS and gateway Wi-Fi connection must be absent, so you must disconnect from the access point. Next, you need to enter all the necessary data, and then reconnect to the network. To do this, the user again selects his Wi-Fi, a dialog box with the parameters of this network will open, where you can see data about its security, signal strength and connection speed, as well as a field in which you enter the Wi-Fi password.

1. The user enters the Wi-Fi password (it is the key that was registered in the modem or router settings during the Wi-Fi settings)
2. It is necessary to check the box in front of the word "Advanced" if it is not there, as this is necessary to open additional network settings (the user needs "Proxy server settings" and "IP, DHCP settings")
3. Next, select "DHCP"
4. After that, another tab will appear, select "Custom" on it.

Scheme of actions for setting up a network

It is important to know that if the user has an open network without a password, then at the first step there will be no such input field.

After selecting the "Custom" item, you can see the following picture.

Item "Advanced" menu "Custom"

Here you need to enter the following data: in the IP address field - 192.168.1.7 or 192.168.0.7. The last digit of the IP address can be anything, in this example 7, it doesn't matter, it is important that it is not 1 or 2. those numbers by which the user enters the settings of his router.

It is important to know that if the user tries to register this information on more than one device, then each of them must have a different last digit of the IP address.

Next, you need to enter the following information: gateway - 192.168.1.1, network prefix length - 24. Then DNS1 - 77.88.8.8, DNS2 - 77.88.8.1. It can be done differently: DNS1 - 8.8.8.8, DNS2 - 8.8.4.4. Moreover, if it is important for the user to take care of the security of the device, its stable and fast operation, or maybe he sets up a tablet for a child, then it is recommended to specify secure Yandex DNS. Nothing else needs to be changed, it remains to click the "Connect" button.

Network IP addresses

After the router is installed, you need to delete all connections that were created on the computer. Instead, specify the connection parameters in the router settings. Traditionally, all this is done on the WAN contribution.

WAN setup

After that, the router will establish a connection to the Internet. Next, you need to delete all connections on the computer, and set automatic IP and DNS in the "Local Area Connection" properties.

It is important to know that this is possible if the computer is connected to the router via a cable.

Automatic IP and DNS setup

After specifying all the parameters in the router settings, an Internet connection should be established. At the same time, all devices, and not only mobile ones, must connect to it and access the Internet.

Root rights and system update

Sometimes it is quite likely that the reason for the problem of the tablet device not accessing the Internet with a correctly working router and Wi-Fi network lies in the fact that the user does not have the superuser rights necessary to interfere in the system. These so-called root-rights open before him the ability to edit, delete and change system files, and this may well help in solving the problem with the Internet. In this case, he needs to download the desired program and install it on his device. Next, the program starts and to complete this task, select "Root device" in the main menu.

Superuser permissions window

There may also be a reason that it is time for the tablet to update the firmware for its more successful and correct operation, as well as for additional features and functions. To update the firmware to a later version, you must select Settings - About your tablet - System update from the menu (this requires Internet access).

OS update

If the system detects updates for the tablet, it will notify you and offer to install them. Probably, with an updated version of the firmware, the tablet will independently cope with the problem of the idle Internet.

Setting up a network connection via Wi-Fi

Let's define a series of actions that need to be performed if a laptop, smartphone or tablet connects to Wi-Fi, but there is no connection. In particular, when connecting gadgets based on Android, the status “Connected” appears, but websites in the browser window do not load.

Users also note that in this case, the network icon is gray or white, while if the network is in good condition, it should be blue (this depends on the device model and OS version used). Often on a laptop it can write that.

First you need to make sure that other gadgets can be connected to the Wi-Fi network without problems. For example, if one Android device has a normal Internet connection, and another does not, then the problem is most likely in a particular device.

Solving problems with the Internet on a laptop

You should check the connection settings, which requires the following:

1. Connect your laptop to a Wi-Fi network.
2. Go to the Network and Sharing Center.
3. Select "Change adapter settings".
4. Select "Wireless Network Connection" and click on "Properties".
5. Find "Internet Protocol Version 4 (TCP/IPv4)", click on "Properties".
6. Make sure that “Obtain an IP address automatically”, “Obtain DNS servers automatically” is used, if not, check the boxes next to these items and click OK.
7. Reload OS.

If the Internet still does not work after rebooting, it may be necessary to disable Firewalls or anti-virus programs, as they can block access to the network. Check the Internet settings on the router, they could go wrong. If the router settings are lost, or.

Solving a problem with a smartphone on Android or iPhone.

There are two ways to set up Wi-Fi on a tablet or smartphone:

1. You need to change the channel that the network uses. That is, if it is Auto, then you need to select a static channel 6. Several different options should be used. After saving the next changes, you must reboot the router.
2. You can also change the network mode. If the 11bg mixed mode was previously selected, then you can change it to 11n only.
3. In addition, you need to complete the router settings: find the Wireless tab and set the correct region.

Disabling the Windows 10 proxy server. There is another way to solve the problem with gadgets connecting to the Internet via Wi-Fi. Perhaps the reason is in the settings of the smartphone, namely, it started setting up a proxy server in manual mode. When the proxy server is disabled, Play Market programs start working and pages are loaded in the browser.

How to change proxy server settings?

Let's describe the procedure for disabling a proxy server on a smartphone using the HTC model as an example. You need to go to "Settings", select the Wi-Fi tab, click on a non-working network and hold your finger until the menu opens.

Here you should select the "Change network" item and check the box next to the "Advanced options" icon. In the "Proxy settings" section, you must set the status to "No". It is also possible that the time and date settings on the device are incorrect. They should be changed.

If Wi-Fi does not work on your phone, then this article will help you quickly solve this problem and use the wireless network again. Often, many smartphone owners are poorly versed in the settings of their devices and do not know what causes problems with Wi-Fi. However, malfunctions can be hidden not only in a mobile device, but also in an Internet access point - a Wi-Fi router. We will consider both cases in the framework of this instruction.

Why Wi-Fi does not work on the phone: possible reasons

All problems can be divided into two groups according to their origin:

1. incorrect ones that interfere with the transfer of data from the access point;
2. incorrect settings on the Wi-Fi router, due to which the mobile device cannot connect to the wireless network.

Let's consider all cases in more detail.

The Internet does not work on the phone via Wi-Fi due to a malfunction of the device itself in the following situations:

1. Failure of the wireless network adapter in the smartphone;
2. Incorrect settings in the device menu.

In the first situation, you need to take your smartphone to a repair shop so that the experts restore the adapter to working order (often it comes out of its connector when it is shaken or dropped) or replaced with a new one. If Wi-Fi stopped working after repair, then all the blame lies entirely with the service center.

In the second situation, you can try to set up a Wi-Fi connection yourself. To do this, go to the settings menu.
Depending on the manufacturer and operating system, you should select the "Wireless Network" section.
Next, click turn on Wi-Fi
and select your home router from the list of found access points.

If the smartphone does not see the Wi-Fi router at home, but connects to other modems, then the problem is in your router.
If this did not help and the Internet still does not work on the phone via Wi-Fi, then you can try to make a Hard reset or simply restart the mobile device.

In order to make a Hard reset, dial the command *2767*3855#. Attention! In this case, all data from the internal memory of the phone (contacts, photos, videos, programs, settings) will be deleted. Therefore, do not forget to backup or copy them to your computer.

We figured out why the smartphone does not see the Wi-Fi network. But what if the phone connects to the router, but the Internet still does not go?

Let's try to solve this problem.

Everything is fine, the laptop connects to Wi-Fi, but it says that without access to the Internet or the network is not recognized in Windows 10, 8 and Windows 7? A common problem and now we will analyze in detail the possible solutions. It should be noted here that the main reasons for the appearance of this situation are errors when setting up the router, a router that is not configured at all, something is wrong with the Internet provider, problems on the connected computer, laptop or other device. All this in order and consider.

The very first thing to do, even before checking all the options below, is to go to the router's web interface and see if your provider's connection is connected. If yes - most likely, something is wrong with the connected device. If not, there is a problem with the router, wire, Internet. This is not necessarily the case, but it is better to start with this.

Option 1. The Internet does not work at the provider or the router needs to be rebooted

You should pay attention to this option if everything worked with the same Wi-Fi router before. To get started, try simply unplugging the router from the outlet and plugging it back in - there is a high probability that everything will work. A wireless router is also a kind of computer, and therefore it can freeze and not behave quite normally.

If rebooting the router did not help, go to the router settings (how to do this is described in each instruction for setting up the router on this site, open any one that matches your device model) and check the connection status. It is possible that the problem with the Internet is with the provider itself and you just need to wait until everything is fixed. It may also be that for some reason the router settings have been reset (this also happens), in which case it will have to be configured again.

Option 2. You haven't configured your router

Often you have to deal with the fact that a novice user has connected the wires to the router (connected correctly), launched the Internet on a desktop PC - everything works. And it connects from the phone and tablet - the sites do not open, on the laptop it says that without access to the Internet.

I explain: the point is that the router needs to be initially configured, and the fact that the Internet is connected on the computer does not mean anything (after setting up the router on the computer, you do not need to start it at all, as this can lead to the problem described in this article). And the phone and laptop will connect to Wi-Fi in any case - for this you can simply plug the router into a power outlet without connecting wires, that is, this also does not mean anything.

So, if you did not set up the router or set it up according to the instructions in the box, then find the instructions for your provider and model on the Internet (for example, on this site) and set it up. If you set it up, do not start the Internet connection on the PC (if you previously launched a separate icon for Beeline, Rostelecom, Dom.ru, the Aist program or something like that).

Option 3. There is no Internet on a laptop when connected via Wi-Fi

And now about laptops. It happens that everything works on other devices, but not on a laptop. The status of the router says that the provider's connection is connected. In this case, first check the wireless connection settings on your laptop, for this use, only do all the steps for your Wi-Fi connection.

After that, especially if you have an unidentified network without access to the Internet via Wi-Fi in Windows 10, try to remove the existing Wi-Fi drivers on the laptop (those that Windows 10 most likely installed itself) and manually install the Wi-Fi driver from the laptop manufacturer's website for your model (and not through the "Update driver" in the device manager). In general, the same method is suitable for Windows 7 and 8 (8.1) - if you installed some “assemblies” and now the Internet via Wi-Fi either works, then it doesn’t, or it doesn’t work all the time.

Good day to all!

Problems with the Internet on smartphones and tablets occur no less than on a PC. It happens that I connected to Wi-Fi, but the device does not connect to the Google Play Store, the browser does not open the page, the video does not play. In addition to this, sometimes the Wi-Fi network icon can become something gray. And what to do?..

Actually, in this article, I just decided to analyze the most basic reasons due to which the Internet may not work on Android devices. Although, of course, one important detail should be immediately noted here *.

*Note : The Internet may not be due to any presets on a smartphone or tablet, but due to problems with the router. Therefore, it must be clearly separated. Before setting up your Android, check if other devices connected to the same Wi-Fi network have internet:

• if there is also no internet, then start first;
• if the Internet works on other devices, then the tips below will help you!

10 reasons why Wi-Fi Internet does not work on Android

1) Error, system or application glitch

Who would not say anything, but Android has enough various "glitches" and errors. Therefore, the first thing I would recommend is to simply reboot the device (to do this, hold the power button for a few seconds, then a window will appear in which there is a restart option (Restart, see the screen below)).

2) Flight mode error

Even if you haven't flown anywhere, this option may be enabled (or not work properly). Check that it is turned off. Also, try turning it on and then off again.

3) Wi-Fi connection failure

Try turning your Wi-Fi network off and on again.

4) Lost time, date, time zone

By the way, when the problem is related to time - the Wi-Fi icon turns gray.

Pay attention not only to the time itself, but also to the date, time zone. Carefully check the time format (recommended to use 24 hour format), date format. Often due to incorrect data entered - there are problems with the network ...

5) Internet blocking by security applications, antiviruses

If you have antiviruses and other protective utilities installed on your smartphone (tablet), try temporarily disabling them. The fact is that many modern antiviruses have a module for checking the operation of Wi-Fi, and in some cases they can block the normal operation of the network.

AVG Antivirus - Wifi Scan

6) "Incorrect" work of the proxy server

In general, this advice is rather exclusive, i.e. checking just in case. The fact is that if you did not manually (on your own) specify a proxy server, then most likely everything is fine with this parameter.

And so, go to the Wi-Fi settings, click on your network and select the "Change Network" option. Next, check the box "Advanced settings" (may be called "Advanced", depending on the device) , and check that the "Proxy server" column is set to "No". If you have something different there, then turn it to "No" and save the settings. Check network operation.

7) Incorrectly set IP addresses in the connection settings

In the same tab, check that the "IP Settings" column has the "DHCP" option (example on the screenshot below).

8) Problem with DNS servers (providers could "fall off")

A little help! When you open a page in a browser, your device first sends a request to the DNS server, asking it at what IP address such and such a site is located. The DNS server returns the IP address to your device and after that the page loads. As a rule, the DNS servers of your provider are always used by default (and they, as a rule, do not differ in particular stability and speed).

So, if you forcibly change the DNS servers in the connection settings, in some cases it is possible to "return" the Internet to normal. mode. On Android, you can do this by opening the advanced Wi-Fi connection settings, switching the "IP settings" item to the "custom" mode, and specifying 8.8.8.8 and 8.8.4.4 (DNS from Google) in the DNS lines 1, 2, respectively.

Note! For more on DNS servers, how to choose the fastest public DNS server (or why browser pages can be slow to open) -

Save your settings and check your Internet connection.

9) There are restrictions in the router settings

In this article, I didn’t want to touch on the settings of the router, but I can’t help but note that modern devices may have special ones. access restriction settings. For example, there may be a "white" list: i.e. Only certain devices are allowed to access the Internet.

For example, in Tenda routers, in the "Bandwidth control" section, you can not only limit the speed of devices accessing the Internet, but also completely disable them from it! See screenshot below.

If you don't know if you have router restrictions enabled, you can try and return them to factory presets (approx. : if you do not know how to configure the router after reset, then it is better to refrain from this operation) .

10) System failure...

This option is available in the Android settings, under "Backup and reset" (restore to factory settings). But be aware that many data and settings will be lost! Therefore, first save everything that can be of value from the device ...

That's all for now. If you have an alternative "treatment" - share in the comments (thanks in advance).