How to track by number?

Delivery types

C.O.D

Delivery methods

Amount payable

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and postal items throughout Russia, Ukraine, as well as many other countries. The international network of DPD (Dynamic Parcel Distribution) unites more than 800 terminals in 40 countries, more than 24,000 employees, as well as a fleet of more than 18,000 vehicles. This company provides individuals and legal entities with a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, having earned great popularity due to the high quality of transportation and the minimum delivery time.

With the help of this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt, it is located under the barcode. After entering it, click on the "Track" button or press the "Enter" key.

What are tracking numbers

When a shipment is registered by DPD, all parcels, cargo and packages are assigned unique number. Most often, it consists of 11 characters, among which there can be only numbers or a combination of letters and numbers.

The track number of the DPD company looks something like this:

Delivery types

DPD EXPRESS. This is an express delivery of documents and parcels across the territory of Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and cost-effective way of classical parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for the delivery of parcels and documents in guaranteed terms to any location in Ukraine.

DPD MAX. This is a special solution for the delivery of goods formed on pallets across the territory of Ukraine.

Why can't I track my package?

How to track by number if your tracking request failed? The DPD company works smoothly and reliably, so situations where it is impossible to track the package are quite rare and most often caused by two reasons:

• The track number was entered incorrectly in the "# Tracking number" box. Carefully check the correctness of its introduction.
• The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the warehouse of the department. Try again to track the parcel by track number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The company "DPD" provides its customers with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or by targeted delivery to the recipient's door.

Amount payable

Upon receipt of the parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of the goods or parcel by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment Methods

DPD has two payment options:

1. Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
2. Cashless payments. In some branches of the company "DPD" there is the possibility of cashless payment by Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to come to the office of the DPD company indicated in the appointment and present a document proving your identity. This can be a civil passport, a foreign passport, a military ID, a certificate of release, or another identity card that temporarily replaces a passport. In some cases, it is possible to receive a parcel on a driver's or pensioner's license. If the address of the recipient is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to the door.

Almost every buyer, at least sometimes making purchases in foreign or Russian online stores, has encountered the delivery of their parcels by the transport company DPD Russia. In particular, since 2015, DPD has been delivering parcels from Chinese online stores, including from.

Like most large transport companies, DPD Russia has an extensive Pickup network - points of issue and acceptance of shipments. On a special page of the DPD website, you can find and select a suitable pick-up and drop-off point, postomat or terminal. DPD parcel pick-up points are located in more than 1200 points in 480 cities of Russia.

In addition, on the DPD website, you can manage the movement of the shipment, for example, change the address or delivery date by the order number from the store, or cancel the DPD delivery altogether. And here you can track your order.

Tracking DPD Russia

In order not to make unnecessary gestures, on the main page of the DPD website, cargo tracking is available without additional information with the recipient's phone number. Therefore, it will be more convenient to track DPD delivery here.

After entering the number dpd tracking the most detailed information about the movement of the parcel, its characteristics (weight, dimensions), destination, name of the recipient will be displayed.

It is also possible not only to track by dpd number, but also by store order number, through the advanced tracking option.

What are tracking numbers DPD Russia

For DPD delivery in Russia and neighboring regions, a tracking number is usually assigned in an alphanumeric combination:

• RU002233445 - with this number DPD delivery is carried out on the territory of Russia
• RU002294333 - DPD order tracking with delivery in Kazakhstan
• But from Aliexpress, delivery is carried out with a tracking number in the form of an 11-digit number.

Any DPD Russia numbers are trackable.

For getting detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Input example: 09250355OVB.

1. Service DPD Russia track package makes it possible to find out all the details of the transportation, find out the current status of the cargo, the number of places, the delivery option, the date of receipt of the shipment, the date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is prerequisite sending. Valuable goods include, in particular, mobile phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an accelerated type of service: packages and parcels are processed in priority order. The company guarantees delivery by 12:00 or 15:00 to 26 cities across the country. If the agreed terms were violated, the company declares the return of the surcharge that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – receiver's doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the package should not exceed 2 m, while none of the sides should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or on email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. In this mode, one more format is added: the goods are taken directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver a load weighing up to 31.5 kg to any floor (with the elevator running). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions - 120 x 100 cm. Height - 180 cm. The load must be placed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturday. Additional services are similar to express mode. In addition, you can order delivery of goods to shopping center, its loading and unloading. Insurance for the amount above 2000 rubles. will cost 0.3%.

5. The country is divided into zones. The cost is made up of the base fare, VAT, fuel surcharge and departure estimate. Delivery of 30 kg in the largest - the 2nd zone - costs about 400 rubles.

Express mode will be 30% more expensive for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff is valid, regardless of the zone. The tariff matrix is ​​present on the website of the service.

6. Between the cities where DPD terminals are located, the delivery time does not exceed 5 days (if the shipment was handed over for dispatch no later than 12 noon). In other settlements, which are registered on the website of the service, delivery can take up to 10 days. The departure received at the terminal is stored free of charge for three days. After this period, a fine of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on responsible storage of goods in the DPD warehouse for a period not exceeding 1 month.

The service also offers delivery of goods to outlets according to the schedule agreed by both parties, in bulk or by the piece. Employees of the service department will hand over and accept the goods, provide the necessary documents.

7. Interactive calculator. After entering settlements(the list is located in the drop-down menu), the date of the intended shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is made out in the form of a bill of lading. Its unique number, consisting of a digital series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for the shipped goods, which saves time when transferring the shipment. Delay in registration and loading of the departure for more than 1 hour leads to payment of the next hour in the amount of 150 UAH.
My DPD- Personal Area client - provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by sms or email on the day of delivery.
Free phone numbers help desk help you choose the best profitable option sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Reference materials about services and products are given in formats that allow them to be easily downloaded or printed.
One free test shipment of up to 25 kg is offered to anywhere in the country in CLASSIC mode.

9. Shipment of goods legal entities provides for the receipt of the shipment by a trusted person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself by the document written in it.

An individual presents any valid document proving his identity. More complex situations are discussed over the phone with employees of the service department.

10. The conditions are set out in the Appendix to the contract for the provision of services. Contains a list of prohibited items, packaging requirements. DPD Russia may require packaged goods to be opened. In case of refusal, the goods will not be accepted for transportation.

If the first attempt to deliver the item to the recipient's door was unsuccessful, the carrier carries out a second delivery free of charge.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the block "Information about the track code", there you will find indicative dates delivery and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, may wait for shipment by plane 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

DPD in Russia traces its history back to 1991, becoming a recognized market leader in the express delivery of parcels and cargo throughout the country. DPD tracking by number will allow you not to lose an important package and always know where it is. For quite short term the organization has grown from a highly specialized company to a large-scale holding. DPD is notable for its high-quality service, which can meet the level of modern world standards. The DPD representative office in Russia provides a full range of logistics services and pleases thousands of satisfied customers. The company organizes delivery throughout Russia, Armenia, Belarus, Kazakhstan, Kyrgyzstan, as well as around the world.

The DPD representative office in Russia is part of the international DPDgroup network. This is a provider who has knowledge of the specifics Russian market express delivery and trucking. DPD is a world leader. customer orientation and high quality services are the basic principles of work. The company offers customers reliable logistics solutions at affordable prices. DPDgroup unites more than 20 thousand employees, a wide internal and external network for receiving and issuing parcels. This allows 3 million parcels to be delivered worldwide every day.

Simple Solutions

DPD guarantees high quality, advanced technologies, flexible solutions for customers, taking into account the specifics of their business. The company solves customer issues, takes care of all the organization and support of transportation. Checking online DPD tracking by postal ID number is effortless. To carry out the operation, only a track code is needed. Mail ID is an individual parcel number, which consists of Latin letters and numbers. The postal identifier will be reported by the seller in the online store or indicated on the order page.

The company has many online services for convenient work. If you regularly use the services logistics companies, you need to create account. Tracking DPD mailings by ID using advanced options takes a couple of clicks. You must fill in two required fields: “username”, the second - any field of your choice. DPD will allow you to track the status of the package anywhere in the world for free thanks to a convenient mobile version of the service. Connecting automatic notifications will eliminate the need to check the status - changes will be sent to a mobile device or e-mail in SMS format.

Nothing extra

Using the service, you can check the tracking of DPD mailings by track number in a couple of clicks. In case of problems, you can always contact the support service by calling the hotline listed on the official website. With the help of the tracker, you can easily track the status of the cargo at any stage of work - from departure to the final destination. Tracking the DPD parcel by number will allow you to always be aware of the movements of your order. When ordering from online stores, you can also use the online service. With the help of the site, you can also change the terms of delivery, use the calculator, send requests for international transportation and other services.