As an alternative to Aliexpress, the Joom store with a similar assortment and products is increasingly attracting attention. Despite the fact that the site is quite young, there are already positive reviews on the Internet with reviews, usually for inexpensive products that are also cheaper than on Aliexpress and with free shipping.

Important features of the Joom store

Simple site interface, the ability to authorize through social media and convenient entry of the delivery address in Russian only at the first order make the purchase process on the official Joom website very comfortable. Middle name can be entered in the "Name" field.

Delivery and tracking of parcels with Joom

At first, Joom started only as an application, and after a while, the ability to make purchases appeared on the site. The Joom online store is a marketplace where many sellers sell their goods and each of them independently ensures that the order is sent to the buyer, choosing the most optimal delivery service for themselves. If the shipment takes place by the state postal service, then it is also delivered to the recipient's territory by the national postal operator, for example, in Russia -, Belarus -, Kazakhstan -, and in Ukraine -. In this case, the buyer does not need anything other than waiting for a parcel from Joom. But, if the shipment from Joom is delivered courier services, such as , for customs clearance in addition to the buyer's passport data, the TIN will also be required, otherwise it will be returned to the sender. And what is important, joom.com also undertakes to return the money 75 days after placing the order.

Sellers are required to send the goods within 7 days, if after payment the status of the order "Confirmed" does not change, then the goods have not yet been sent and for a refund you need to contact Joom support through your order or by email [email protected]

How to track a Joom Logistics package from China

Since Chinese sellers trade on this site, and Joom itself has not yet grown to the scale of Aliexpress and does not have own warehouses All shipments are from China. After placing an order, Joom assigns it a number, which looks like a short combination of several numbers and letters. For example, 1P9GX85 or 07NWYOP and should not be confused with the Joom tracking number, since they do not relate to each other at all.

It is possible to track a parcel from China with Joom by the number assigned to the shipment by the postal or logistics service that sent the order. Accordingly, tracking orders from Joom will be by a number specific to a particular postal operator, for example, for the type CN248345542HK, for China Post - RG123456789CN, for the type 123456789012, for the type YT1234567890123456, etc.

Track number Joom displays for each order separately in the "My Orders" tab. At the same time, goods purchased at the same time from the same seller may come in different parcels and have different track numbers, since they may be in different warehouses of the seller or not be available. Information will also be visible there when the parcel was sent and the deadline for the delivery of the parcel from Joom, after which you can request a return Money. It is most convenient to track several parcels with Joom in one place - and set a control period of up to 75 days for all orders for a guaranteed refund in case of non-receipt of parcels.

After paying for the purchase in the Joom online store, the client only has to wait for the goods to arrive at the specified address. In order for the buyer to know exactly how quickly his parcel will arrive, Joom offers to track its location, but not by the order number, but by the track code, receipt or departure number. Let's deal with tracking parcels and find out if it is possible to find an order by code using other services.

Widget for quick Joom tracking by parcel ID

Delivery Services

After the Juma client places an order and makes a payment, the data on his purchase is sent to the seller. The seller's task is to collect it and send it by the delivery service that he considers the most optimal and profitable for himself.

Depending on the chosen method, the deadline for delivery and the track number code are determined, by which you can track the parcel from China:

• China Post Air Mail - 26-48 days, approximate track code RG680091581CN;
• Hongkong Post Air Mail - 25-47 days, CN248342242HK;
• ePacket - 14-23 days, LX337265984CN;
• SF Express - 21-45 days, 460356789012;
• YunExpress - 30-60 days, YT1234567890789456.

When crossing the border, the shipment is transferred to the national postal service of the recipient's country, in the case of residents of the Russian Federation - to the Russian Post.

Where orders come from Joom

Find out where the parcels from Joom arrive. When they arrive in Russia, they are sent to the post office at the address indicated by the recipient when making the purchase.

The number of the post office corresponds to the index, which is assigned to several streets or districts of the city to facilitate the sorting of correspondence. You can find out the address of the post office by your index on the official resource of the Russian Post, in Google services or numerous online directories.

You can go to the post office after the notification of the arrival of the parcel appears in the mailbox. If the purchase is small in volume, the postman can deliver it exactly to the address.

If the buyer specified an incorrect postcode when filling in the address, delivery may be delayed.

Tracking data

As already mentioned, even at the time of shipment from China, the parcel is assigned a track code - unique number international format by which it can be tracked. With the help of the track code, you can find out which service the purchase was sent to, where it traveled and where it is currently located.

The tracking number can be found in your account on the Joom store website or in the application:

1. Log in to your profile and select the "My Orders" tab in it.
2. Find the product you are interested in and click on it to open the purchase card.
3. Scroll down the page to the delivery information - the tracking number of the shipment will appear.

You can track the parcel using Joom or other sites whose services determine the location of shipments by the track number of the parcel.

Do not confuse the tracking number and the order number that is listed in the shopping list on Joom. The order number is the internal code of the online store, which will be required by the site administration if there are any problems with the purchase.

Tracking parcels with Joom

From a computer

To check the status of an order by tracking number on the Joom website, just follow a few simple steps:

1. Log in to get into your personal account.
2. Select the "My Orders" tab.
3. Find the product whose status you want to check and click on it to open the card.
4. Scroll down the page to see the tracking number and purchase path from China to Russia.

In a computer browser, the user can not only track postal items, but also viewing information about the post office where the goods from Joom should arrive.

Phone tracking

You can track the path of a parcel in Joom from your phone in a similar way:

1. Login to mobile application Joom and go to "My Orders".
2. Select the item whose delivery status you want to track.
3. In the purchase card, click "Show more" to show the track with the location of the cargo.

China Tracking Services

Sometimes buyers are unable to track the package in their Joom account. ABOUT possible reasons similar circumstances are discussed below in the article.

If the track number is present on the product card, you can try to locate it yourself. This is possible through services on third-party sites or through mobile applications. Let's consider some of them in more detail.

• "My parcel" - a service that determines the status of shipments of more than a hundred courier and postal services, including EMS, SF Express, China Post, etc. Registration on the site allows you to receive SMS about changing the location of shipments.
• "Where is the parcel" - performs cross-checking on several tracking services at once, cooperates with 163 postal and courier deliveries. Where the package is considered the largest and most effective search engine.
• Russian Post - helps track orders whose track numbers begin with the letters R, C, E, V and L (only international registered mail).
• China Post Ems is the official website of China Post, the operator of EMS and eParcel shipments. Guaranteed to track Epacket shipments whose codes begin with the letters LM, BZ, LX, LN, LW, LZ, LQ, LK, LF.

Active users of the mobile version of Joom will be helped by applications for tracking orders, in the format of which these services work. Google Play content stores and App Store they can be downloaded absolutely free.

Also in the collections of similar programs there are other popular options for similar services - the application "Parcels", Track24, ParcelApp, etc.

Delivery terms

According to the Joom administration, usually the client receives his package within 2-3 weeks, regardless of whether it is tracked or not. But according to the rules of the service, the delivery time of the goods is 75 days, during which the protection of the order lasts.

Possible delays may be due to public holidays, during which sellers do not have time to complete and send all the purchased items.

How to pick up a parcel?

The postman will drop small parcels with Jum into the client's mailbox. Other purchases can be picked up at the institution's branch or paid for delivery to the address.

To receive a shipment at the post office, you must provide the employee with a notice or a tracking number, which is indicated on the product card on Joom. You must have proof of identity (passport of the Russian Federation) with you.

Before signing any documents (as a rule, the postal employee asks to write to reverse side notice the phrase about the absence of claims), it is recommended to open the shipment and check the quality of the products.

Home delivery can be arranged using the telephone number indicated in the notice. The service costs from 240 rubles per shipment. Residents of Moscow and St. Petersburg can arrange home delivery through the website of the Russian Post or through the appropriate application for smartphones.

Tracking Issues

Sometimes there is no track code in the product card or the number does not work - it is impossible to track the package. This happens for a number of reasons:

1. The seller used the so-called "virtual" code, which is tracked only in China. Once a purchase crosses a border, it becomes impossible to find its location on the product card or with the help of other services.
2. Purchase has been sent by EMS China or its subdivision - ePacket, which also makes it difficult to track on the territory of the Russian Federation. In this case, other services can help the buyer.
3. The seller did not indicate that he sent the goods.

These circumstances should not cause concern to the buyer - the purchase will arrive at the post office within the specified period.

If you still have problems with delivery and within 75 days the goods have not arrived at the post office, you should contact the support service:

1. Find in the profile folder "My Orders" a purchase that has not arrived within 75 days.
2. In response to the question about receiving, click "No".
3. Enter the address in the field that appears Email.
4. Wait for a response from the support service.

You can dispute the order and send a request for a refund for non-delivery only on the 75th day from the moment of payment, while the purchase protection lasts. Within 24 hours, the store administration will confirm the application and return the funds to the buyer.

You can only find out how to contact the seller on Joom if the buyer is unhappy with the product and wants to send it back.

Such applications are accepted within 30 days after receiving the parcel in the mail. In this case, the cost of return shipping is paid by the buyer.

Video: How to track a parcel from Joom by track number.

Conclusion

At first glance, such a task as tracking packages from China may seem daunting. But using detailed instructions and the help of services that determine the location of the postal item, any buyer can easily find out where his parcel is.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the block "Information about the track code", there you will find indicative dates delivery and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

If you are faced with the question of how to track a package from jd.ru (en.jd.com), then we will try to describe everything step by step.

It is immediately worth noting that if something was corrected on jd.ru again, then this instruction It may no longer be relevant, in this case, write about it in this topic, I will correct it.

First, go to the order page:

If you do not have our extension installed, then you will simply have a list of orders:

You can click to get tracking on the package you are interested in and you will see the track number and that's it, since on the jd itself tracking has not yet been implemented along the way ...

Option number two, you can manually add this tracking number, for example, to our favorite alitrack.ru, or install our extension and add parcels to Personal Area on the machine, in the order section, the following links will appear:

I think this is all clear, but if you have questions, I will answer.

Hello! Tell me what to do (maybe not here and you need to write it) - I made an order on 21.11, the order says - "order processing time is 3 days, delivery time is 3-7 days." Today is 11/30, in the status of the order so far for the time being, “departure is expected” hangs. In VK, dog Joy didn’t say anything intelligible (didn’t answer for five days, until I started yelling, dog). , no order. Maybe because of this there is no track number on the order page, although the extension is worth it. Tell me what to do, what to do? Otherwise I'm going to cancel the order. Thank you.

Boris Lineenko, as I understand it, 3 + 7 days, does it mean SPSR delivery? Something this time they did not work ice, this was not the case in the summer. I also didn’t have SPSR tracks for a long time, they quickly gave out the rest, until Joy wrote, after which the tracks appeared, I haven’t received the parcels yet, but they are already nearby, 100 km from me. Today is 30, I ordered 9, a lot of things come with jd with simple delivery and quickly, the child received urgent parcels, my wife and I have not yet. In this case, just punch Joey, I see no other way out. If they have not yet sent, then it is unlikely that they will have time to reach in 7 days.

There’s no point in writing to them like that at all, they haven’t answered me for a month now, maybe I’m tired, but I’ll do it right, I’ll pass on my and your questions. I have not yet had any experience with cancellation and return, I can’t help here yet, but I’m following the progress of one person’s case, I hope that it will be resolved well, then I’ll lay out instructions for everyone on how and what to do in such a situation.

To add answers, please login or register, it will take just a few seconds.

Yunexpress provide the best logistics solution for export E-commerce by their own oversea warehouse. the special line for France and special line for Germany are their advantage service.

Flyt Logistics Co., Ltd. is a leading service provider engaged in international air mail, international air express and international storage and distribution, also one of the first partners and recommended logistics service providers of China EBAY. The company provides various post, storage and distribution, order management system, for multinational electronic commerce operators.

JCEX International was founded in 2000, the main business is international express. As an excellent logistics service provider, JCEX focusing on e-commerce B2C business and has been launched in more than 20 countries’international special line services. Innovation and providing the high quality service has always been the mission of JCEX.

CNE International Express Co., Ltd., engaged in international logistics, was founded in 2002 . CNE is based on intelligent network platform and automatic sorting machine and individually become a professional international logistics company.We are the trusted partner of Wish , AliExpress , DHgate ，Joom and Vova platform.

BQC International Logistics has the qualification of customs declaration and inspection, road transportation, express operation license and other related operations approved by the state administrative authorities in the logistics industry. The company's logistics products are diversified into four parts: international express, international air transportation, international special line and postal parcel.

KAWA Express covers international express forwarding, postal parcel, tax-free express, FCL, CLC, Air freight ,and overseas warehousing services.With high-quality overseas resources, major foreign trade platform, and modern logistics management, we will continue to optimize the EC logistics channels, and provide more convenient, efficiency, economy logistics solutions.

One World Express is a global E-commerce logistics solution supply company which established in 1998. We provide multiple solutions for global E-commerce market which are integrated to our multi-courier shipping platform. Our global customer service team will bring the most satisfaction to our regional partners. Your package is our pride!

SprintPack China is a joint venture company created by UK well known ecommerce Logistics Company P2P Mailing and EU Logistics Company SprintPack; SprintPack China is dedicated to provide the most reliable logistics resources in Europe, including pick up, warehousing, transportation, airlines and last mile delivery networks.

BuyLogic was set-up in 2011 in Shenzhen with a vision to provide a global one-stop warehousing & distribution solution in the B2C ecommerce market, with branches in Guangzhou, Shanghai & Yiwu.

Logistics Worldwide Express (LWE) is a logistics leader in the Asia Pacific Market. We have established collaborative networks with last mile and postal service providers around the world. Our services are covered in more than 200 countries in Europe, America, Oceania and South East Asia. We can help you in door to door deliveries, warehousing, postal packets and freight forwarding. We are your one stop end-to-end logistics partner!

Founded in 2008, Shenzhen Sunyou Logistics Co.,Ltd provides a range of services ranging from Shunyoubao special lines, Sunyoutong small packets Global express delivery & warehousing etc. It has over 30,000 square meters of package-handling and storage centers in each transfer center and process hundreds of thousands of international parcels per day.

Shanghai Wise Express was set up in 2002, is a professional team to provide international logistics services. Wise rely on independent research and development of the logistics management system for businesses to provide the best logistics solutions and services.

Anjun logistics was founded in Shenzhen at 2011 which was the earliest international logistics focusing on B2C Cross-border electricity supplier service.