In this section you will find a modern and convenient service for fast and accurate tracking of parcels and postal items delivered courier service « EMS Post Russia". This enterprise is a branch of the Federal State Unitary Enterprise Russian Post, provides services for the express delivery of parcels and postal items throughout the territory Russian Federation and beyond. "EMS Russian Post" has 29 main structural divisions and 42,000 post offices located in large cities of Russia, and also provides the population with a wide range of courier and postal services. This enterprise is developing dynamically, and has also earned great popularity. high quality transportation of goods and relatively short delivery times.

With the help of this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by the EMS Russian Post courier service.

How to track by number?

Tracking the transportation and delivery of a parcel by the courier service "EMS Russian Post" is quite simple: for this you need to enter a barcode identifier (track number) in the "# Tracking number" box. It contains 13 characters, including letters and numbers. You can find this identifier or track number of the postal item on the invoice or receipt, it is located under the barcode. When entering, pay attention to the fact that capital Latin letters should be used. After entering it, click on the "Track" button or press the "Enter" key.

What are tracking numbers

When registering a shipment by the courier service "EMS Russian Post", all parcels and packages are assigned unique number. These track numbers are assigned in accordance with the S10 standard of the Universal Postal Union and contain 13 characters. The first two are letters of the Latin alphabet, followed by 9 digits, after which the track number two letters of the Latin alphabet complete the track, denoting the code of the sending state. For Russia, these are the letters RU. Track numbers begin with the Latin letter E, which is the marking of express delivery.

The track number of the courier service "EMS Russian Post" looks something like this:

Types of postal EMS items

Shipments with documents;

Shipments with goods;

Shipments with goods and documents for goods being sent.

Why can't I track my package?

How to track by number if your tracking request failed? The courier service "EMS Russian Post" works smoothly and reliably, so situations where it is impossible to track the parcel are quite rare and most often caused by two reasons:

• The track number was entered incorrectly in the "# Tracking number" box. Carefully check the correctness of its introduction.
• The parcel has not yet been registered in the EMS Russian Post database. According to the rules of this courier service, the parcel must be registered in the database within 24 hours after it arrives at the warehouse of the department. Try again to track the parcel by track number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The EMS Russian Post enterprise provides its customers with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or by targeted delivery to the recipient's door.

How to receive a parcel or postal item?

In order to receive a parcel or mailing you need to come to the EMS Post of Russia branch indicated in the appointment and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or another identity card that temporarily replaces a passport.

Express Mail Service (EMS) is a postal service in which the delivery and delivery of postal items is carried out as much as possible short time. Turns out this service both on the territory of the Republic of Belarus and in more than 200 countries and territories of the world. EMS expedited mail items are divided into domestic And international . In Belarus, this service is provided by the Republican unitary enterprise postal service "Belpochta".

Thanks to the unique network (reception is carried out by all post offices), well-established infrastructure, efficient system transportation, as well as cooperation with the EMS Cooperative, we offer reliable courier delivery on a door-to-door basis to all settlements Belarus and around the world.

The belonging of postal items to the EMS service is determined by the presence on the shell of the item and the accompanying documents of a logo consisting of the following elements:

- a triangle in the shape of a wing with orange stripes;

— blue EMS letters;

- three horizontal orange stripes

And initial letters of the item's identification number RE(for internal) and EA… — … ew(for international)

EMS services are provided to legal entities and individuals.

EMS shipments are divided into shipments containing documents (written messages, invoices, invoices, certificates, etc.) and shipments with commodity attachments (personal items, cultural, household and industrial items, etc.). Domestic EMS shipments can be accepted without declared value and with declared value. International EMS shipments may be insured.

The weight limit for EMS shipments is 30 kg.

Size limits for international EMS shipments.

minimum- 229 x 324 mm; maximumsize: any of the measurements is 1500 mm. OR- the sum of the length and the largest circumference, taken in any direction, except for the length - 3000 mm.

EMS items have priority over other types of postal items, i.e. at all stages of passage they are processed in the first place, and after processing they are immediately delivered or forwarded further to the destination of the most fast way.

Size limits for domestic shipmentsEMS

Minimum: 90 mm x140 mm, Maximum: any dimension - 1500 mm, while the sum of the length and the largest circumference, taken in any direction, except for the length, is 3000 mm. For rolls: the minimum sum of length and double diameter is 170 mm, the largest dimension is 100 mm; maximum: the sum of the length and double the diameter is 1040 mm, the largest dimension is 900 mm.

Finding a parcel of the Russian Post is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) done - now you can see the entire route of your package on the screen.

track the parcel on the track pochta.ru

Where is the parcel Russian Post❓

How to find out where my package is ❓ - many users come with this question.
✅ Answer - Yes!, We can find out where the parcel of the Russian Post is, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the "magnifying glass". ➤ After that, our website will be able to track the package with joy and the speed of sound :) and will give out all the necessary information.

You can track the international package❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from the domestic mail of the Russian Post. Mail ID assigned to international parcels, as a rule, contains additional characters in the form of capital Latin letters, each country has its own unique set letters. For example, for Russia it is “RU”, parcels sent from / to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes, the fact is that many users enter only numbers in the tracking field, without letters, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the indicated order + type the letters in the English layout - then the site will be able to track the package in the database. Examples of the international parcel number format:

• RU201586016HK
• RU383267170CN
• NL111741297RU

track the international parcel of the Russian Post

How to track a parcel of the Russian Post?

Instructions for tracking parcels on our website:
• In order to track the parcel and find out in which particular department the caring hands of the Russian Post employees touched it last time, you need to know its unique identification number. You can find it on the check issued at the post office, or get it from a third party - it can be an online store where you placed an order or a private person involved in the process of sending the parcel.
• You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown in the screenshot below and let our website track the entire path of the package.

how to find out where the package is

What to do if tracking the parcel of the Russian Post "failed"? Or possible reasons for the lack of information on the parcel:

• The first, which is the most common (trust our experience) cause of the problem with the lack of information on tracking the parcel, is the corny incorrectly entered number of the postal item. Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent only a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try to repeat the “package tracking” after a while.
• Parcel tracking failed due to a malfunction in the service - yes, this can even happen with us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that cause tracking time delays. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make the search for a parcel as fast and convenient as possible for you.

What is the tracking number of the parcel?

The word "track" migrated to us from in English, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems shipments and “regular” parcels is the speed of their delivery to the final addressee. Such shipments are delivered much faster ✈ and, as a rule, by courier from hand to The disadvantage when sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

How to find out where the package is online:

Enter the track code, click "track" and find where your parcel is.

Express Mail Service (abbr. EMS) is an international service that specializes in the delivery of goods. Positions itself as fast and reliable, which is why it is quite expensive. In practice, the parcel goes up to 10 days in Russia and 15-35 days from other countries. However, it is possible to order "expedited delivery". Of course, for an additional fee. This issue should be resolved in advance with the seller. The weight of the postal item must not exceed 31 kg.

Some nuances not related to tracking

The main feature of EMS is a service for receiving a parcel directly at home, which is already included in the cost of sending. There is one important nuance here. According to EMS rules, the parcel cannot be opened in front of the courier. If the client doubts the safety of the contents, he must take the receipt from the courier, who, in turn, go back to the warehouse with the parcel. You have to go to the post office in person. And even then, in the EMS department with employees, it is allowed to open the package and check the goods for integrity.

EMS tracking procedure
Now - the most interesting. After paying for the goods and sending it, the seller issues a unique tracking number to the client. This code can consist of a combination of letters and numbers (for international transactions), or only numbers (for domestic transactions). The last letters are the identifier of the sending country. Thanks to this number, EMC parcels are tracked - everyone will be able to find out where his mail is currently located.
What do you need to do to get information?
1. It should be taken into account that in Russia the parcel will be tracked only after registration in the country. Therefore, first we go to the site of the tracker of the sending country.
2. Take, for example, the United States. The main place to track American parcels is. In the "Quick Tools" section, select the "Track" category. A form has appeared, enter the 13-character invoice number there and click on the “Find” button.

Also, tracking the path of an “international” parcel is possible on any track service. One of the most understandable -. Here we go to the "Post / EMS" section and write an identification number in the form.

3. When the parcel has crossed the border and registered in the Russian Federation, the website http://www.emspost.ru/ru/ will allow you to find its location in a matter of seconds. Click on "EMS Tracking" and follow the steps above.

The CMS system (content management) communicates with the EMS server, sends a code to this service, in return receives data on the location of the package, and displays the result on the website page.

4. Some online stores have introduced a package tracking system, with the help of which customers will know its status. This information is automatically updated in personal account buyer, or you need to apply for it yourself.

5. There are special PC programs that provide the ability to track the location of the parcel. So, "Track my Packade" is free and requires minimal effort. You can download the program on the website.

Open the program, add a mail item using the "Add" button, or by pressing the "Insert" keyboard key.

With this program, you no longer have to enter the identifier into the tracker forms a hundred times, while remembering where and when the package was last time. It is very convenient to use: it enters mail resources, saves the status of parcels in "memory" and displays information on the screen.

RPO data (registered mail) can not be seen on the day of sending - there are delays in the post office. Therefore, if the necessary information is missing, do not rush to swear with the seller, but make a request later.

With the oddities of the service " courier delivery» EMS "Post of Russia" has come across many. Over the years, the work of the office has not improved one iota. And perhaps even worse. Maybe in EMS adopted the motto "people - the new oil?". About his misadventures with EMS tells 4at_ina

EMS claims not only the title of the slowest courier mail in the world (judging by the track, the package left the Netherlands on September 29th, and arrived in Moscow only on October 14th). But at the same time, she wants to become the most fraudulent mail: to take money for courier delivery (for example, they took 2,500 rubles from me), but not to deliver, forcing the client to pick up the parcel by self-delivery.

I don’t know what kind of disaster happened this time with the EMS courier service (the old employees fled, but there were no new fools, the entire fleet did not pass the MOT at once and cannot get OSAGO, the miracle managers quarreled with the outsourcing agency that supplied guest worker drivers ), but the fact remains: delivery in Moscow has practically not been carried out since the fall of 2017. In social networks, ill-fated customers share the same story: the call center lies every day that they “will bring it tomorrow”, in fact they don’t bring anything, the storage period expires, you have to pick it up at your own expense. Reviews in Google about the branch at 18 Vernadsky Ave. about the same. Entries on the Facebook page of EMS itself about the same. By the way, the company has already stopped responding to them: presumably, it has optimized the fighters of the SMM front following the couriers.

Now about technologies. Seeing from the track that since October 14 the package has been delivered to Vernadka, and by the 18th there is no hearing or spirit from the courier, I call the call center and order delivery for a certain day. I'm waiting for a long time, by the evening I realize that there will be no delivery. I call again, the call center apologizes, draws up a request for delivery for tomorrow. And this groundhog continues right up to October 25th. In addition to applications, I leave a bunch of requests, including that there is no feedback impossible to get. I leave a request on the site through the feedback form. And finally, on the 26th I get the answer:

…"Dear Customer. For shipment EA12...........95NL, a defect report was drawn up. According to paragraph 2.17.19 of Order No. 173-p dated 06/18/2014 "Procedure for the receipt, processing, transportation and delivery of EMS items"
defective items are delivered exclusively in stationary postal facilities and are opened by the postal worker upon delivery to the addressee. Upon delivery of a defective postal item received with the act, the addressee is provided for familiarization with the act with which it was received. If the addressee requires to open a defective item, then the post office employee is obliged to open the item in the presence of the addressee, compare the attachment with the inventory of the attachment or with customs declaration. If, after checking the attachment, there is a shortage, replacement, complete or partial damage, then the employee of the post office draws up an act f. 51-c for opening the item in 3 copies in accordance with the "Procedure for registration and delivery of defective mail items". According to the act, a departmental check is carried out. If the defective postal item, at the request of the addressee (recipient), was not opened, the item was handed over without claims, then the act f.51-c is not drawn up, the check is not carried out. The shipment is prepared for self-collection. We apologize for the inconvenience.”…

In the meantime, the track contains a false entry about an unsuccessful delivery attempt on the night of October 26th (of course, no one tried to deliver anything) and immediately after it, an entry that the shipment is damaged and / or without attachment. That is, like this: it has been waiting and waiting for courier delivery since October 14, and from this expectation it suddenly took and self-damaged, poor thing!

Following the e-mail, an SMS of similar content comes to the phone. At least, at least some clarity: we need to go to Vernadka.

I arrive the next day. Take out the parcel. Not that it was not torn to pieces, even almost not rumpled in appearance. Previously, couriers delivered in a worse form. One end of the box is rewound with branded EMS 'ovskoy tape in several layers. Please open under the camera. An autopsy shows that there is no damage to the package under the tightly wound adhesive tape: there is a whole cardboard valve tucked inside the box, as it should be. Investment in place.

Interested in an employee:

... "do you have such know-how to force the recipient to go for the package himself, and not deliver it to your home?"...

He smiles embarrassedly, looks away, and quietly, standing with his back to the camera, says:

..."quite possible"...

A colleague enters the conversation:

... "we took care of you, glued it here so that nothing is lost" ...

They show me a copy of the act of access to the attachment, so pale that even scanning it does not make sense - it will look like a blank sheet. Barely able to see:

The act was drawn up only on October 25, by that time the brave call center had already managed to repeatedly lie that “they will bring it tomorrow”, and along the track the package was lying on Vernadka from the 14th

In addition to accessing the attachment, a difference in weight was found, namely: an actual 2 kg. 5 g, serving 1 kg. 824 (that is, during the journey, the dog could grow up?)

Do I need to say that in the department on Vernadka I met other "comrades in misfortune" with similar stories? Needless to say, it’s impossible to park at the branch on Vernadka (and there are parcels of 20-30 kg each)? There is simply no parking near the huge building, neither paid nor free, but there are vast lawns, and the passage to the entrance is blocked by a metal pipe depicting a barrier.

Bottom line: in addition to 2,500 rubles for the failed courier delivery, I had to spend a certain amount of time and money on “your call is very important to us,” as well as on pickup. A great way to sell a client a meter and a half of branded tape instead of paid courier delivery! I hope that at the end of the year, EMC will show an excellent financial results and will issue millions of prizes not only to the leadership, but also personally to the torch of reason - the inventor new technology cheating customers.

Special thanks to