Modern household appliances can make housework much easier. Food processors, microwave ovens, washing machines, refrigerators, bread makers, subject to pressing a few buttons, will perform the most laborious tasks. However, any technique has a certain resource and fails. It is at this moment that we face the question of who to entrust the restoration of the performance of household devices. The main criteria that consumers are guided by when choosing a company: high quality repair work as well as the safety of use technical means further.

Such guarantees can provide a certificate for repairs household appliances and appliances. The heads of enterprises providing services in this area, in order to improve the image in the eyes of consumers, seek to issue such a permit, despite the fact that it is not a mandatory requirement of the legislation of the Russian Federation. In fact, any company can carry out activities to restore the performance of technical devices. However, one of the conditions for the successful functioning and stable income is the presence of a voluntary permit document.

Appliance and appliance repair certification is a complex procedure. It is aimed at confirming the fact that the activity of the enterprise meets all the standards in force in Russia. A certificate of conformity for the repair of household appliances and appliances is issued after a series of research activities. IN without fail the methods of carrying out restoration work, the quality of the used parts and components are being studied. It should be noted that employees of certification bodies check the availability of certificates for equipment used in the course of repair work. If these are not available, it is recommended to confirm the conformity of these technical devices. You can also get a certificate for the repair of household appliances and appliances with the appropriate level of professionalism of employees. This takes into account the frequency of professional development of employees.

Certification of the repair of household appliances and appliances is carried out according to various algorithms. Features of the control depend on the type of technical devices. Currently, it is possible to obtain a certificate for the repair of household appliances and appliances for three categories of products:

• household radio equipment;
• electrical appliances;
• intercom devices.

The presence of a permit document confirms the right of the enterprise to install, repair and maintain these technical means. Depending on the range of services provided, entrepreneurs can issue a certificate for the repair of household appliances and appliances in one of the proposed categories or in a complex. Naturally, confirmation of the compliance of the repair organization's activities in all areas significantly increases the chances for successful activity.

To issue a certificate of conformity for the repair of household appliances and appliances, you should submit an application to a certification center accredited by the State Standard, as well as the main documentation of the enterprise. Employees of the certification body will conduct all the necessary studies and within two weeks will decide on the compliance or non-compliance of the enterprise with the norms and standards operating in Russia. If certain shortcomings are found during the control, after their elimination, the company's management may apply for re-certification.

Our company certifies the services of organizations that repair computers and home appliances. After passing the assessment, a valid document is issued, which gives its owner a lot of advantages. In particular, it ensures customer loyalty. Let's take a closer look at the questions: how, why and why?

Is the procedure for certification of services obligatory?

The certification procedure for repairing computers and household appliances is not required by law. This is a voluntary step of every entrepreneur who is engaged in activities of this kind. Despite the complete freedom of action, the service is in great demand among business representatives. Having received a certificate, your organization becomes several steps ahead of hundreds of competitors. Let's see why.

Why do I need certification for computer and home appliance repair services? What benefits do you get

In the field of computer and household appliances repair, those who need these services want to be handled by genuine specialists who know a lot about their business. This is due to the fact that illiterate diagnostics or poor-quality repair of such complex devices can lead to more serious consequences and the appearance of a number of other malfunctions. In turn, such mistakes of inept craftsmen lead to additional expenses for repairs, and this translates into quite large sums. Therefore, many users of equipment in the event of a breakdown prefer to acquire a new device rather than send it in for repair. People's distrust of service centers is the main reason why services should be certified.

What are the benefits of the certification process

• - Increase in the number of new customers and, as a result, an increase in profits. The certificate becomes a sign of a quality repair, so your credibility increases.
• - Opportunity to open a new line of business. Upon receipt of a certificate, a new service becomes available to repair organizations - examination of equipment, for which you can earn extra money.
• - Expanding the company's capabilities. Certified centers can carry out their activities at a new level ━ participate in tenders and competitions, conclude lucrative contracts with large organizations etc.
• - Improving the quality and efficiency of work. When conducting certification, it is necessary to carefully prepare. This means that during the examination you will be able to optimize the work of your company, train your staff in new opportunities that will positively affect the repair of equipment in the future.
• - The ability to write off the failed technical means necessary for work. Despite the fact that certification is a voluntary procedure, without it it is impossible to draw up acts for the write-off of equipment.
• - A privilege over competitors. Now your organization will have significant advantages over other non-certified companies, user trust and open new perspectives will be on your side.

Get a certificate in our company: how to do it

To carry out the procedure, it is necessary to send screenshots of the following documents through the form of our website or to the indicated e-mail box (send their copies by mail or come with the original package to our office):

• - application (the form is presented below);
• - TIN and OGRN of your organization;
• - company card;
• - lease agreement or proof of ownership.

After the procedure and paperwork, the certificate made by the specialists of our company will be delivered to you personally.

How is the certification process

1. When all the necessary documentation is submitted by you, the employees of our company will check it for compliance.
2. Further, the customer, together with our expert, will decide on what standards and other regulatory documents will be evaluated.
3. The review phase will include an assessment of your organization's performance and the maintenance of related documentation.
4. Based on the work received, our specialists will draw up a valid certificate.

Why customers are increasingly choosing our center

• - Our company has the appropriate accreditation for the provision of certification services.
• - Specialists who work for us will advise you free of charge on the smallest details of the procedure and further actions at any time when such a need arises. To do this, the site has round-the-clock online support.
• - We have a transparent and flexible payment system.
• - Examination is carried out by qualified specialists who competently draw up and conduct all related documentation.
• - With us you can easily apply for a certificate using a convenient contact form, after which our specialist will contact you and explain in detail about your next steps.
• - Fast execution of appraisal works. You will receive your certificate within 3 business days of submitting your application.
• - Our service is constantly improving. We strictly monitor the quality of work of specialists who cooperate with us.
• - Work experience speaks for us about the professionalism of our company. We have been on the certification services market for over 10 years.

It is easy to get a certificate for the provision of computer and home appliance repair services - just call hotline 8 800-700-11-80. The expert on duty will tell you how to proceed and in 3 days your organization will receive the status of a certified organization.

In our daily work, we are faced with typical tasks that our clients have to deal with. From a legal point of view, the utilitarian foundations of legislation, workflow, taxation, etc. – have a lot in common in different areas of business, which allows you to find the right solution quickly enough (if you have the appropriate experience and the necessary professional qualifications).
As an example, consider our recommendations for the implementation of a full-fledged professional activity Service Center, and this example can be extrapolated to related industries and activities to provide different kind services to both individuals and legal entities.

Basis for activity legal entity – regulations governing this activity:

I. Civil Code RF (including, but not limited to, art. 161, 432);
II. Civil Code of the Russian Federation (including, but not limited to, Chapter 39);
III. Federal Law "On Protection of Consumer Rights" (mandatory in the current edition);
IV. Decree of the Government of the Russian Federation of January 19, 1998 N 55 List non-food items of proper quality, not subject to return or exchange for a similar product of a different size, shape, dimension, style, color or configuration;
V. Decree of the Government of the Russian Federation of November 10, 2011 N 924 "On approval of the list of technically complex goods";
VI. rules consumer services of the population in the Russian Federation, approved by the Decree of the Government of the Russian Federation of August 15, 1997 No. 1025.

The list is not so voluminous, but it is important to understand and correctly interpret its content. In addition to the main regulations, depending on the specifics of the type of activity of your business, the list may be supplemented by local laws and regulations, documents on industry specifics.

We equip the "Corner of the consumer"

In any type of business that provides certain services, it is necessary to provide mechanisms for informing consumers-clients about the services provided and additional mandatory information regarding the protection of their legitimate rights and interests.
One of these ways is to equip the “Consumer's Corner”, in the form of a stand or a specially designated place for this, a section of the wall in a prominent place. It can be called whatever you like - "Consumer Corner", "Information Stand", "Information for the Consumer" and the like (there is no strict regulation).
All laws, codes, rules must be presented in the form of printing publications (to exclude the possibility of replacing individual pages or their fragments). All documents must be submitted in the form of copies certified by the Company (signature CEO and the seal of the Company - so that the consumer or regulatory authorities also do not doubt their authenticity).

But with regards to the information contained on the stand, or rather its minimum mandatory list, it is legally established:

1. Federal Law "On Protection of Consumer Rights" (in the current version);
2. Rules for consumer services for the population in the Russian Federation, approved by the Decree of the Government of the Russian Federation of August 15, 1997 No. 1025;
3. Fire safety rules;
4. Escape plan in case of fire;
5. Book of reviews and suggestions, registered in the Council;
6. Logbook of inspections of a legal entity, approved by the Order of the Ministry of Economic Development of the Russian Federation dated April 30, 2009 No. 141;
7. Telephone numbers of emergency services and regulatory authorities (state trade inspectorate, consumer protection department / consumer market department, telephone of the district ATC / ATC, Administration, Prefecture, Fire Supervision Inspectorate);
8. Information about extraordinary services for certain categories of citizens (disabled people, veterans, etc.);
9. Price list for the services provided (price list, the most complete list);
10. Information about the Company (copy of state registration certificate);
11. Documents certifying the quality of the goods sold (licenses/certificates), in the case of selling goods directly at the Service Center;
12. Before entering the Service Center, there should be a sign with the name of the company, including the legal form and mode of operation of the organization.

Internal documents required for the operation of the Service Center

In their work, the Service Center (and similar organizations) use internal documentation, the development of standard samples of which will significantly facilitate the work, streamline and structure both internal processes and legal relations with customers.
With regard to our example under consideration, we can distinguish the minimum mandatory group of documents that can be expanded (or reduced) depending on your real needs:

1. Regulations (the main document, which spells out the basics of the organization's activities);
2. Work rules (specify the production process);
3. Request for technical support (allows the client to fill out a unified form that takes into account all the nuances, including those affecting the calculation of the cost);
4. Work order (the employer can easily control the performance of labor functions by employees);
5. Warranty card (consumer receives full and up-to-date information about the guarantee and signs for its receipt);
6. Request for the supply of spare parts (allows you to control the contents of the warehouse and vary the operating balance);
7. Sale Notice vehicle(always useful)
8. The act of acceptance of equipment after repair (allows you to avoid unreasonable claims and lawsuits);
9. Certificate for employees who have completed training (indicates high quality services provided by your organization);
10. Agreement for the performance of repair work (to control the risks and obligations of the parties);
11. Legal opinion on the exchange and return of goods of good quality (if necessary).

The thus formed documentary base of any organization provides for all aspects of its activities and allows you to develop regular actions in the event of a particular situation. Of course, it will not be possible to foresee everything, but it is very important to prepare for common situations and know how to act in them without compromising your business.

Our company FLC specializes in comprehensive service business and will take over the entire legal component, develop impeccable document templates, contracts, provide accounting services and consider options for optimizing the tax burden. Our arsenal includes the experience of hundreds of medium and large enterprises not only in the Russian business segment, but also abroad.

FLC is a complex of legal and accounting services for business.
Our practice allows us to quickly and efficiently solve any issues and problems

IN modern society It is difficult to imagine human life without the use of household appliances. And despite the manufacturer of this equipment, the quality of its assembly, the equipment wears out during operation and there is a need for repair. Therefore, the demand for equipment repair services has always been and will always be, which means that good business idea.

But is it profitable to organize this home repair business? Certainly yes. In the event of a breakdown of small household appliances, there are no special problems - you can easily find a service center and take it here for repair of the device. But when large household appliances break down, its owner faces a lot of problems - how to deliver it to a service center and back, how to reconnect it later. In addition, it is extremely difficult for a modern working person to find time in his work schedule for such trips, since they can take at least half of the working day. At the same time, the owner of this equipment spends time, money on transportation and very expensive repairs, as well as his own strength. Therefore, the provision of services for the repair of household appliances at home seems to be relevant.

Consider the main aspects of implementation this business. Firstly, on-site repair services are carried out in relation to refrigeration equipment, hobs and ovens of various modifications, microwave ovens, dishwashers and washing machines, boilers, as well as any other household appliances that do not require a license to repair. (air conditioners, measuring devices - for the repair of this equipment, it is necessary to undergo training and carry out activities under a license). It would not be superfluous to offer services for the repair of small household appliances at home, because not everyone has the time and opportunity to repair them in service centers (for example, working people, pensioners).

How is home repair done? First, the client calls the wizard. At the same time, it is necessary to clarify the problems that have arisen, data on the model and brand of equipment, and others. important points. If you suddenly have problems or incomplete awareness of solving this problem, you have time to find the necessary information on the Internet. Next, the master diagnoses faulty equipment on the spot. In case of further repair by the master this service provided free of charge. If the client decides to limit himself to only diagnostics, then payment for the departure of the master is made according to the established tariffs. If the client agrees to your conditions for the repair of equipment, then you bring to his attention the cost of spare parts and the repair itself, discuss possible nuances and agree on the repair time. Then, at a certain time, repairs are made, the client is provided with a receipt and a warranty card (the warranty period for these services is three months).

To carry out these services, you need to register with the tax authorities as individual entrepreneur. It does not require special time and financial costs. The most important condition for opening this business is that you have the necessary knowledge and tools. If the issue with tools can be solved with small investment, with knowledge and experience it will be more difficult. It is unlikely that you will have many clients if you do not understand anything in the repair of equipment and do not have any theoretical and practical knowledge.

This business is always in demand, regardless of the region of your residence and seasonality. The undoubted advantages over service centers and stationary workshops are the mobility, efficiency and cost-effectiveness of your services. In the future, it is possible to expand the services provided by attracting other masters, as well as by providing related services (connection new technology, electrical services). To start a business, you will need 15 thousand for the purchase of tools, and of course the most important aspect are your skills and abilities.