AT modern world many companies or individuals it is necessary to poison or receive various cargoes, and sending by mail has not been considered reliable and profitable for a long time. Transport and logistics company DPD is one of the few that can be fully trusted. Just on Russian market it has been operating for almost a quarter of a century, and the preliminary results for the time of work are absolutely positive. Hundreds of people who need to send a small parcel or a large cargo and who trust this particular company visit DPD branded offices in the Moscow region every day.

This company can be safely called customer-oriented, because the main objective The goal that employees set for themselves is not just to deliver the goods to their destination, but also to fully satisfy all the needs of the client that depend on them. It is this willingness to overcome all difficulties with ease that attracts customers, and many of them gladly become regulars. Residents of Noginsk, Krasnogorsk, Domodedovo, Yegoryevsk, Odintsovo, Serpukhov and other cities near Moscow have long calculated that the tariffs of this company are among the most affordable.

For getting detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Input example: 09250355OVB.

1. Service DPD Russia track package makes it possible to find out all the details of the transportation, find out the current status of the cargo, the number of places, the delivery option, the date of receipt of the shipment, the date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is prerequisite sending. Valuable goods include, in particular, Cell phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an accelerated type of service: packages and parcels are processed in priority order. The company guarantees delivery by 12:00 or 15:00 to 26 cities across the country. If the agreed terms were violated, the company declares the return of the surcharge that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – receiver's doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the package should not exceed 2 m, while none of the sides should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or on email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. In this mode, one more format is added: the goods are taken directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver a load weighing up to 31.5 kg to any floor (with the elevator running). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions - 120 x 100 cm. Height - 180 cm. The load must be placed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturday. Additional services are similar to express mode. In addition, you can order delivery of goods to shopping center, its loading and unloading. Insurance for the amount above 2000 rubles. will cost 0.3%.

5. The country is divided into zones. The cost is made up of the base fare, VAT, fuel surcharge and departure estimate. Delivery of 30 kg in the largest - the 2nd zone - costs about 400 rubles.

Express mode will be 30% more expensive for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff is valid, regardless of the zone. The tariff matrix is ​​present on the website of the service.

6. Between the cities where DPD terminals are located, the delivery time does not exceed 5 days (if the shipment was handed over for dispatch no later than 12 noon). In other settlements, which are registered on the website of the service, delivery can take up to 10 days. The departure received at the terminal is stored free of charge for three days. After this period, a fine of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on responsible storage of goods in the DPD warehouse for a period not exceeding 1 month.

The service also offers delivery of goods to outlets according to the schedule agreed by both parties, in bulk or by the piece. Employees of the service department will hand over and accept the goods, provide the necessary documents.

7. Interactive calculator. After entering settlements(the list is located in the drop-down menu), the date of the intended shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is made out in the form of a bill of lading. Her unique number, consisting of a digital series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for the shipped goods, which saves time when transferring the shipment. Delay in registration and loading of the departure for more than 1 hour leads to payment of the next hour in the amount of 150 UAH.
My DPD- Personal Area client - provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by sms or email on the day of delivery.
Free phone numbers help desk help you choose the best profitable option sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Reference materials about services and products are given in formats that allow them to be easily downloaded or printed.
One free test shipment of up to 25 kg is offered to anywhere in the country in CLASSIC mode.

9. Shipment of goods legal entities provides for the receipt of the shipment by a trusted person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself by the document written in it.

An individual presents any valid document proving his identity. More complex situations are discussed over the phone with employees of the service department.

10. The conditions are set out in the Appendix to the contract for the provision of services. Contains a list of prohibited items, packaging requirements. DPD Russia may require packaged goods to be opened. In case of refusal, the goods will not be accepted for transportation.

If the first attempt to deliver the item to the recipient's door was unsuccessful, the carrier carries out a second delivery free of charge.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the block "Information about the track code", there you will find indicative dates delivery and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)