What is a Hospitality Specialist? The same manager, administrator. In general, he has the same responsibilities as managers in restaurants or large shopping centers.

Demand

Payability

Competition

entry barrier

prospects

History

The first mention of hotels was found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi orders tavern owners to inform on their guests. Functions service personnel in ancient hotels, the owners of these establishments and their families took over. The more prosperous could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in the hotel service. Sometimes, in leadership positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, the hotel staff was filled with hired workers from among the most needy segments of the population. Today, work in hotels of large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

The hotel staff is engaged in the full service of the functioning of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading / loading luggage, cooking, cleaning clothes and much more. The hotel service specialist supervises the work of the staff, gives valuable instructions, monitors compliance internal rules and sanitary and hygienic standards, listens to particularly dissatisfied customers (if there are any, God forbid), solves their problems, if this is within the scope of his competence. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes the most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity of staff.

1. Leading position. Experience in management, later, can be useful in any other job, in any business area.
2. Good salary. Tips for hotel service specialists are not often received, but the salary is several times higher than that of maids and doormen.
3. Perspective. A hotel service specialist is a very good start for a career. year or two successful work and you are guaranteed a promotion.

1. Nervous work. The hotel is a big organism, each member of the staff is human and tends to make mistakes or give free rein to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
2. Often irregular working hours. Often there are no days off. Even when you are on vacation, at one in the morning, a frightened novice doorman on duty who does not know what lies where and how to act in this situation can call you. In order to prevent aggravation of problems, you, "reluctantly", will have to consult him over the phone.

Education

Abroad, for example in Poland, there are even academies hotel business(WSHiG). Russia also has educational establishments in which you can learn this profession. The specialty can be called "Hotel business management", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

1. RGTEU;
2. RSUH;

Specialist Responsibilities

1. Organize customer service with maximum efficiency.
2. Participate in solving strategic, organizational tasks.
3. To create the most comfortable conditions for staying in the hotel.
4. Advise consumers hotel services control the quality of service provision.
5. Control consumer placement.
6. Manage the emotional atmosphere in the team.
7. Consider claims, take all measures to satisfy them.
8. Supervise the work of staff, maintaining cleanliness and order on the territory of the complex.
9. Monitor compliance with labor protection rules.
10. Be able to use modern office equipment, the latest software and communications.
11. Use in professional activity leading information technology.
12. Know everything about regulations and legislative acts regulating hotel services.
13. Have a detailed understanding of service activities, the nuances of the work of staff.
14. Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession suitable for pragmatic people prone to rational thinking, with leadership qualities.

Employment is not so easy. This specialty has enjoyed wide popularity among applicants in recent years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that, having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a raise.

The salary of a hotel service specialist in Moscow is from 25,000 rubles / month.

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History. The first mention of hotels was found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi orders tavern owners to inform on their guests. The functions of service personnel in ancient hotels were taken over by the owners of these establishments and members of their families. The more prosperous could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in the hotel service. Sometimes, in leadership positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, the hotel staff was filled with hired workers from among the most needy segments of the population. Today, work in hotels of large cities, among the same lower strata, is even considered prestigious.

Advantages and disadvantages. The hotel staff is engaged in the full maintenance of the functioning of the hotel - cleaning the rooms and other premises, taking orders and delivering food, shopping, helping with unloading / loading luggage, cooking, cleaning clothes and much more. The hotel service specialist controls the work of the staff, gives out valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to especially dissatisfied customers (if any, God forbid, there are), solves their problems, if this is within his scope competencies. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes the most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity of staff.

1. Leading position. Experience in management, later, can be useful in any other job, in any business area.
2. Good salary. Tips for hotel service specialists are not often received, but the salary is several times higher than that of maids and doormen.
3. Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

1. Nervous work. The hotel is a big organism, each member of the staff is human and tends to make mistakes or give free rein to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
2. Often irregular working hours. Often there are no days off. Even when you are on vacation, at one in the morning, a frightened novice doorman on duty who does not know what lies where and how to act in this situation can call you. In order to prevent aggravation of problems, you, "reluctantly", will have to consult him over the phone.

Education. Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can learn this profession. The specialty can be called "Hotel business management", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities: Moscow State University; REA; RGTEU; RSUH; GUU.

Specialist Responsibilities:

1. Organize customer service with maximum efficiency.
2. Participate in solving strategic, organizational tasks.
3. To create the most comfortable conditions for staying in the hotel.
4. Advise consumers of hotel services, control the quality of services.
5. Control consumer placement.
6. Manage the emotional atmosphere in the team.
7. Consider claims, take all measures to satisfy them.
8. Supervise the work of staff, maintaining cleanliness and order on the territory of the complex.
9. Monitor compliance with labor protection rules.
10. Be able to use modern office equipment, the latest software and communications.
11. Use leading information technologies in professional activities.
12. Know everything about regulatory documentation and legislative acts regulating hotel services.
13. Have a detailed understanding of service activities, the nuances of the work of staff.
14. Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary. This profession is suitable for pragmatic people who are prone to rational thinking and have leadership qualities. Employment is not so easy. This specialty has enjoyed wide popularity among applicants in recent years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that, having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a raise.

Description

Students of this discipline will gain skills in:

• quality assessments technological processes accommodation facilities;
• ensuring high quality of service;
• providing a wide range of services different categories consumers;
• planning in hotels of production and technological processes;
• control economic activity accommodation facilities;
• development job descriptions and various provisions;
• organizing and coordinating the activities of hotel departments;
• assessments of client, competitive, consumer and sales markets;
• drawing up business plans and development programs;
• promotion of hotel services and tourism;
• creating a marketing policy for hotels and mini-hotels;
• coordination of the work of auxiliary services of the hotel service;
• providing comfortable conditions for consumers;
• forecasting performance results;
• work with claims from customers;
• fluency in one of the foreign languages.

Whom to work

You can get a job in this specialty as an administrator of a hotel, a health-improving complex, a sanatorium and another enterprise that has accommodation facilities. In some cases, students start working as receptionists or visitor managers. Bachelors regularly receive job offers for the position of manager of the reservation department or sales department. Excellent knowledge of several languages ​​allows you to apply for a position in the state of large hotel complexes. The ability to find contact and interact with strangers will also allow you to work as a guide.

The hotel business is an industry that is becoming more and more popular every year. A modern manager must combine various aspects, ranging from impeccable knowledge of the profession itself to reliable information about current trends world market. It should be noted that the competitiveness of the enterprise will depend on the manager.

Business built on good level service will certainly develop and expand. The hotel specialist must capture the various aspects of the hotel itself and bring them together. Only an established system will allow you to make a profit and develop.

What you should pay attention to?

The profession of "hotel manager" requires constant development of one's own personality and professional skills. The employee must be:

• open;
• sociable;
• moderately respectful and helpful;
• tolerant, etc.

This business does not accept negligence and relaxation. The employee must "save his face" regardless of his condition and the impact of any circumstances. Only such an approach will achieve really great results.

The hotel business cannot exist without a qualified manager who must constantly keep pace with the times.

The 21st century brings a large number of changes to everyone's life, and therefore it is not enough to have information, it is necessary to learn how to manage it correctly.

The profession requires a certain experience that would allow you to manage your employees as efficiently as possible. The manager must self-actualize, as this will affect the level of his satisfaction and happiness. According to many recognized experts in this profession, big role adaptive quality will play - the ability to get used to rapidly changing conditions.

Of course, with this approach, the business will begin to develop, demonstrating high quality and attracting more and more clients. Not surprisingly, the demand for professions related to the hospitality industry is constantly growing. Everyone wants to find a job that will stimulate the all-round development of the individual.

Advantages and disadvantages

A business built in the service sector has always been very popular. You need to start with the fact that the staff is involved in the full maintenance of the hotel. Without it, it is impossible to imagine the normal functioning of the entire system:

• cleaning;
• taking orders for different kinds delivery;
• purchases;
• dry cleaning;
• transportation of luggage, etc.

Every little thing will leave a certain imprint on the business. Professions related to hotel service must control the work of staff, quickly responding to any changes. Where necessary, valuable guidance is given, during which their implementation is analyzed in detail.

In addition, he puts his eloquence into action if it becomes necessary to communicate with dissatisfied customers. All situations are unique, and therefore one must be prepared for any set of circumstances. The profession of a manager is also associated with constant communication with newcomers who replenish the staff. Your task is to select the best shots and put them into the common cause by giving an introductory part.

A business that has an attentive manager will be much more efficient because he can quickly respond to changes in the team. Any conflicts and internal strife should be stopped at the stage of inception.

Labor optimization is one of the priority areas activities that will improve the existing business.

The main advantages include:

• Manager position and experience gained. As practice shows, the acquired skills can strengthen any other business.
• High level of income. Experts who know their business well may not get tips as often, but the size wages will be more than sufficient.
• Growth prospect. A specialist working in a hotel service can apply for a promotion after a few years of work.

The main disadvantages include:

• Nervous work. It should be noted that any hotel consists of a large number workers, and each of them can give vent to emotions. We must not forget about the guests, who are not always distinguished by their upbringing. The task of the manager is to quickly solve the problem that has arisen, while controlling internal order. As practice shows, few people can withstand so much stress.
• Lack of work schedule. The specifics of working in a hotel is associated with irregular work and the absence of days off. Even while on vacation, you can get a call from your new employee who will not know how to act in this situation. To prevent even bigger problems, it is necessary to give a detailed telephone consultation, and then fix everything in a personal meeting.

Does a maid need a higher education?

Of course, higher educational institutions do not graduate graduates: bartenders, doormen, maids, etc. We are talking about working specialties, for which the level of secondary education will be sufficient. vocational education. Institutions “supply” the hotel industry with general managers, who, if necessary, can be included in various aspects of activity.

Future specialists should understand one thing: the hotel and restaurant industry does not involve phased training, obtaining a diploma and then looking for a job. In this case, it is necessary to try from the first courses to feel for yourself all the specifics of future activities.

For students studying in this direction, the possibility of combining work and study will play a big role.

A successful career is built over many years, and therefore an early start is the key to early success. While other students will absorb tons of information that is not always applicable, you will develop as a practitioner. By the time they graduate from high school, many students are already starting to take managerial positions.

Before choosing this direction of training, you need to think several times. Success in this area is achieved with great difficulty, since "hospitality" should simply settle in a person. For example, a waiter is a job that requires constant movement, and the amount of energy costs is comparable to the workload of a miner. To remain effective throughout the day, you must have good physical fitness.

What difficulties can you face?

Each employee should forget about the bad mood and share only the positive with his clients. Your inner experiences should not affect the result of labor. The work of an administrator includes many aspects, and therefore the level of responsibility is several times higher. Throughout the shift, you have to answer dozens, if not hundreds of questions. At the same time, one should not lose self-control when communicating with an “uncomfortable interlocutor”.

On days of full load, you may need the help of colleagues, you need to be prepared for this. It would seem that it is difficult to stand at the counter and give orders. But the result of the work of the entire hotel will depend on the correctness of the issued order. Each employee is part of a large mechanism that must be maintained in working condition.

Not every student can normally combine work with study, you have to sacrifice something. Everyone chooses his own path, but achieving high positions is impossible without obtaining a specialized education. Working in a prestigious institution, one must be prepared for the ever-increasing demands: appearance, knowledge of a foreign language, etc.

Admission to a university deserves special attention, since training will be quite expensive. The number of budget places is insignificant, and the competition for a place varies from 7 to 20 people. Having chosen a university, you need to decide on a future specialty, since the specifics of the work will be different.
For example, an economist-manager and a manager-organizer perform different tasks. The specifics of the work of an economist is associated with the development of a strategy and the construction pricing policy in changing market conditions. The organizers control the service process, ensuring the order and efficiency of the team.

What kind of profession is hotel business nowadays? After all, most people immediately imagine maids who rush from room to room for days, changing bed linen and wiping wash basins.
But, you don't have to study to be a maid. For this, a secondary, or even incomplete secondary education is enough. Those who want to really build a career and earn money from it should learn the hotel business.

Is the profession of hotel business in demand?
Considering that in universities and colleges the competition for the department " Hotel industry and tourism" is from 7 to 20 candidates for a place, then yes, we can say that this is a profession in demand.

Hospitality professions

There are a lot of professions related to the hotel business. The main ones are:

• manager;
• lawyer;
• administrator;
• psychologist;
• restaurant business.

In fact, specialists with a diploma are quite in demand both here and abroad. In the process of learning, practice abroad is not uncommon, so that the student evaluates his strength and, if necessary, would take another specialty.