Oksana Bugrimenko:
Editor of Forbes Life and Forbes Woman magazines, which are part of the Forbes group of publications.

Graduated from the Faculty of Philosophy of Moscow State University. Lomonosov as a specialist in the history and theory of world culture, was educated as a music critic in Russian Academy music to them. Gnesins. She worked in well-known business publications (“Expert”, “Profile”, “The Secret of the Firm”, “Vedomosti”), where she led the “Lifestyle” sections. In 2005, she became a laureate of the national award in the field of the fashion industry "Analytical Journalism".

Full cost 6500

Lena television editor-in-chiefI have always had a slight envy of girls who used to have the opportunity to study at the Institute for Noble Maidens. This knowledge is necessary in life, they must be urgently revived. Today, in adulthood, we have to recruit them bit by bit, because there were several “lost” generations of mothers and grandmothers who were not taught this either. This is the second course that I took at the Academy and it is clear that there is a cumulative effect. I already want classes in speech, acting, a course in wine and jewelry ... I think if we continue in the same spirit, in six months or a year no one will recognize us. Faith Financial analystThe most important open - that boring, as I used to think, secular etiquette can be enjoyed. I really liked the theory of psychotypes. I am glad that the teacher pays attention to each participant. Veronica accountant I really liked the format of the classes, the ease of presentation of information. I received answers to many of my questions, and heard some things for the first time. Previously, for example, it was not clear how to show interest in the interlocutor, if you do not ask personal questions? Thanks to the teacher, very informative and relevant.

You will communicate freely and feel comfortable with people of any status! The author and presenter of the course is Forbes editor Oksana Bugrimenko.

Why do we need etiquette - a system of courtesy rules accepted in society.

What is secular communication, what are its goals and how to achieve them.

Where to start a conversation and how to leave in time.

How to feel comfortable in an unfamiliar society.

Appearance: the ability to look appropriate to the situation.

Studying dress codes. Notation system in invitations.

How to profitably present the dignity of your psychotype.

Restaurant etiquette. How to choose the right restaurant.

Rules of conduct - from the wardrobe to the place at the table.

Serving and appliances - what for and after what.

Typical female mistakes.

Menu navigation and wine list.

Fundamentals of wine classification. Rules for the use of strong drinks. Top 10 champagne and cognac houses.

Luxury brands and fakes: how not to get into an awkward situation, etiquette lessons.

Rules for the selection of accessories.

Format 6 hours

secular etiquette

The concept of secular etiquette implies the possession of skills of behavior in society, the ability to present oneself favorably, to interest the interlocutor, awakening in him a desire to communicate with you in the future. Such knowledge is, of course, the key to success, since profitable connections allow you to achieve significant heights.

The author's course on secular etiquette by Oksana Burgimenko (editor of Forbes Life and Forbes Woman magazines) will help you master the system of courtesy rules accepted in society. Comprehension of new material occurs in the process of playing typical life situations, identifying classic female mistakes and exploring ways to correct them.

Our classes will help you:

• understand what the main goals of secular communication are;
• to master the ability to look in accordance with the situation (dress code);
• learn how to present yourself favorably;
• study restaurant etiquette (choosing an institution, rules of conduct, serving, navigating through the menu and wine list, etc.).

Knowledge of decency, the ability to behave correctly in society, the skills of table etiquette - these components form the image of a truly secular person.

Studying on the course "All the secrets of secular etiquette" will give you the opportunity to find answers to key questions regarding the "laws of the world." What are the greeting options? What are the rules for social events? What are the main features of the art of “being a guest”? How to properly serve and consume various dishes and drinks?
The course “Rules of etiquette” will help you get used to the intricacies of behavior at receptions and receptions. After completing this course, you will once and for all solve for yourself the main problems that arise in secular communication.

the month of May

The name of the program:

• "Secrets of secular etiquette"

Course duration:

• 16 academic hours - classroom lessons for a group of 7-10 people
• 12 academic hours - classroom lessons for individual training 1-2 people

The course consists of the following parts:

• "Art business communication- according to the protocol and without! duration:
• 8 academic hours - classroom lessons for a group of 7-10 people
• 8 academic hours - classroom lessons for a group of 4-6 people
• 8 ak.h - classroom lessons for individual learning
• 0 ac.h - for home study

• Archive duration:
• 12 academic hours - classroom lessons for a group of 7-10 people
• 12 academic hours - classroom lessons for a group of 4-6 people
• 12 ak.h - classroom lessons for individual learning
• 0 ac.h - for home study

Class schedule:

• 2 days a week (Tuesday and Thursday) for 4 academic hours per day.
• 3 days a week (Monday, Wednesday, Friday) for 4 academic hours per day.
• 1 day a week (Saturday or Sunday) for 4 or 8 academic hours per day.

EXPRESS group:

• training 4-5 days a week on weekdays in the morning or afternoon.

floating chart:

• Taking into account your opportunities for visiting.

Lesson times:

• morning groups from 9-00 to 12-00 or from 10.00-13.00;
• daytime groups from 12-00 to 15-00, from 15-00 to 18-00;
• evening groups from 18-00 to 21-00 or 18.30-21.30;
• Weekend groups: Saturday or Sunday.

Required knowledge for the course:

Course Completion Document:

• Certificate

1 academic hour is equal to 45 minutes.

In the event that the lesson(s) hit holidays, the lesson is rescheduled in accordance with the chosen visiting schedule.

• Correct posture. Gestures of an educated person.
• Greetings.
• Greeting order.
• Greeting options.
• Bows.
• Handshakes, etc.
• Dating and introductions.
• Etiquette when meeting and introducing.
• Order of presentations.
• Rules of conduct in public places.
• The visit is secular and business.
• Ability to receive guests.
• The art of being a guest.
• The manner of communication during a secular reception.
• What is "small talk"?
• Table etiquette
• Table setting.
• Serving items.
• Serving rules.
• Rules of conduct at the table.
• Rules for seating guests at the table.
• How a gentleman takes care of a lady.
• Napkin rules.
• Rules for the use of cutlery.
• How to eat different dishes correctly and beautifully.
• How to properly serve and consume various drinks.
• Receptions.
• Types and features of techniques:
• Rules for conducting receptions and behavior on them.
• Gifts.
• Ability to give and receive gifts.
• Reasons.
• Some rules.
• Gifts in business life.
• Test (interview).

An interactive schedule will let you know the date, time and place of classes.

To find out if there are free places in the group, click on the selected group.

Please note that the interactive timetable is common for all areas of study, is updated periodically and there may be a shift in time, start dates and end dates of classes.

To clarify the relevance of the schedule, please contact the managers of the center.

Our addresses in Moscow:

Service and auditorium office near VDNKh metro station, Alekseevskaya

Address: Moscow, st. Yaroslavskaya, house 8, bldg. 5

Our offices and classrooms in the Moscow region:

Here we have collected the programs of courses and trainings on business etiquette. You can order both training in etiquette (for a group of up to 20 people), and a program in the format of a master class (for a group of up to 100 people) or an individual consultation.

Purpose of the training:

Duration: from 3 hours to 3 days

• Recognize the requirements of the modern business environment in relation to appearance person and the image of the organization
• Learn about the specifics of national features of business communication.

Purpose of the training: prompt improvement of the participants' competence in matters of modern business etiquette; the formation of business etiquette standards and the perceived need to follow them.

Duration: 1 day

As a result of the training, participants:

• Learn the basic rules of etiquette for standard business situations: business acquaintance, a business meeting, the basics of etiquette at the table and at official events, a business conversation on the phone.
• Recognize modern requirements to the person's appearance.
• will receive practical tools to form a decent business image.
• They will master the skills of behavior in various business situations.

The target audience: managers and employees of the company, whose appearance and manner of communication directly affect the success of business contacts, form the corporate image of the company in the eyes of business partners and customers and in the business environment as a whole.

Purpose of the training: increase the competence of participants in matters of modern business etiquette; to form an understanding of business etiquette standards and a conscious need to follow them; improve the quality of internal and external business interaction.

As a result of the training, participants:

• They learn the requirements of the modern business environment in relation to the appearance of a person and the image of an organization.
• They will learn why teaching etiquette is the most important trend of the time and will receive practical tools for creating a decent business image.
• They learn the rules that business etiquette dictates for standard business situations: business acquaintance, business meeting, communication with partners, negotiating, receiving official guests, the basics of etiquette at the table and at official events, business telephone conversation.
• They will be able to create an impeccable business image of themselves and the company in internal and external business environment according to the situation.
  

Purpose of the training: increase the level of competence of secretaries to the level necessary for the conscious acceptance and competent observance of the corporate standards of the company.

Tasks:

• To form a stable and unified understanding of the secretary's professional competence and business image.
• Work out and consolidate the standards of business etiquette in clothing, behavior, and communication.
• Work out and fix corporate standards telephone communication.
• Improve professional communication skills with the manager, guests and colleagues.
• Develop skills to manage your own emotional state and methods of dealing with stress.
• To work out and fix in the minds of the participants uniform corporate standards, which the secretary of the company must comply with.

Who is this training for? The training is designed and conducted in two versions:

• For personal drivers of the first persons of the company.
• For drivers servicing VIP clients/guests/partners

What is this training for: The training develops the driver's service behavior skills.

As a result of the training, participants:

• Understand the role of the driver in shaping the company's image
• Can create a good impression
• They will master the tools and principles of anticipatory behavior in VIP service clients
• Master the tools after-sales service clients
• Work out the basic ethical principles

The etiquette of personal communication with partners, clients and colleagues, the order of greetings, manners at the table, the tradition of presenting gifts to employees and partners ...
“The art of business communication - according to the protocol and without!” - a course through which you can learn the most significant rules of conduct for a modern businessman. The program of the business etiquette course includes such topics as “Organization of visits at the highest level”, “Organization of business visits”, “Non-protocol events” and much more.
How to use business cards correctly? What are the features of a business breakfast/lunch/dinner? How should the meeting room be prepared? Studying on the course will help you overcome stiffness and tension in communicating with partners, feel more confident when receiving a foreign delegation.
The course “The art of business communication – with and without protocol!” - unique opportunity not only to expand their understanding of the features of business communication, but to form a reliable basis for further professional growth.

The name of the program:

• "Business Etiquette"

Course duration:

• 16 academic hours - classroom lessons for a group of 7-10 people
• 12 academic hours - classroom lessons for a group of 4-6 people
• 12 academic hours - classroom lessons for individual training 1-2 people
• 0 ac.h - for home study

Class schedule:

• 2 days a week (Tuesday and Thursday) for 4 academic hours per day.
• 3 days a week (Monday, Wednesday, Friday) for 4 academic hours per day.
• 1 day a week (Saturday or Sunday) for 4 or 8 academic hours per day.

EXPRESS group:

• training 4-5 days a week on weekdays in the morning or afternoon.

floating chart:

• Taking into account your opportunities for visiting.

Lesson times:

• morning groups from 9-00 to 12-00 or from 10.00-13.00;
• daytime groups from 12-00 to 15-00, from 15-00 to 18-00;
• evening groups from 18-00 to 21-00 or 18.30-21.30;
• Weekend groups: Saturday or Sunday.

Required knowledge for the course:

Course Completion Document:

• Certificate

1 academic hour is equal to 45 minutes.

If the lesson(s) falls on holidays, the lesson is rescheduled in accordance with the chosen attendance schedule.

• Greetings.
• Greeting order.
• Greeting options.
• Bows.
• Handshakes, etc.
• Dating and introductions.
• Etiquette when meeting and introducing.
• Order of presentations.
• Speech clichés of the presenter.
• Rules of conduct for the person represented and the person to whom they are presented.
• Business card.
• Appearance.
• Types of business cards.
• Terms of use.
• Delivery rules.
• Reception of delegations
• Stay program.
• The order of the meeting of the delegation.
• Greetings and introductions.
• Protocol aspects of negotiation.
• Extracurricular activities.
• Seeing guests.
• Etiquette in practice business negotiations.
• Room preparation.
• Meeting with guests.
• Rules for seating at the negotiating table.
• Business breakfast, lunch, dinner.
• Features of the business breakfast, lunch, dinner.
• How to behave at the table.
• Receptions, banquets.
• Types and features of receptions.
• Honorary receptions: preparation, rules of conduct.
• Clothes for solemn occasions.
• Gifts in business practice.
• gift protocol.
• Choosing a status gift.
• Gift value.
• Gift wrapping features
• Gift protocol.
• National Features when choosing and giving a gift.
• VIP gifts.
• Test (interview).

An interactive schedule will let you know the date, time and place of classes.

To find out if there are free places in the group, click on the selected group.

Please note that the interactive timetable is common for all areas of study, is updated periodically and there may be a shift in time, start dates and end dates of classes.

To clarify the relevance of the schedule, please contact the managers of the center.

Our addresses in Moscow:

Service and auditorium office near VDNKh metro station, Alekseevskaya

Address: Moscow, st. Yaroslavskaya, house 8, bldg. 5

Our offices and classrooms in the Moscow region:

We will call you back!

We will call you back!Fill out the form below, leaving a contact phone number or e-mail, our manager will contact you as soon as possible. Send Enter phone or e-mail.

The Art of Business Communication / Business Etiquette Courses