Articles and Lifehacks

As soon as the user acquires a SIM card from a new operator, it is quite natural that he immediately installs it in a slot specially designated for this. mobile phone.

However, sometimes this is accompanied by certain difficulties - for example, sometimes Yota does not see the SIM card, while an inexperienced user does not know what to do.

Our article will tell you about some features of activating a SIM card in the operator's network.

First steps to solve the problem

• Immediately after we have purchased a SIM card, it should be installed.
• Note that its activation is always carried out automatically.
• After the owner places it in a special slot of the mobile device, he should launch the operator's proprietary application.

  It is this program that should automatically start the activation process. No additional steps for this stage will not be required.

• After the SIM card is recognized and activated, you can proceed to choosing the best suitable tariff.
• We select the connection conditions in the corresponding window, after which we proceed to configure MMS and the Internet.

The exact sequence of actions will depend on which operating system we use.

If nothing helped

Previously, networks from G to H + were enough to access the Internet, but at the moment, a modern person who wants to always have quick access to any information simply needs more advanced signaling technologies. Therefore, several years ago, manufacturers began to create a new type of network - LTE (4G). Now it is quite difficult to find a high-quality device capable of working with LTE technology, but it is quite possible. Relatively recently, Yota conquered the market with a fundamentally new 4G LTE modem with Wi-Fi distribution.

Specifications wifi modem Yota 4G LTE:

• LAN communication standard: IEEE 802.11 b/g/n 1×1;
• Built-in multi-band antenna;
• Single color indicator light (blue);
• Software for Internet access is pre-installed in the device's memory;
• USB connection;
• Dimensions: 92x35x13 mm;
• Weight: 50 g;
• Service life: 1 year.

But sometimes users who decide to buy a modem are faced with the problem of non-working devices and rush headlong to the store to return unusable goods, although these problems are most often easily solved. So, we will try to analyze all types of problems with a non-working Yota 4G (LTE) modem, their causes, as well as solutions.

Causes of problems with the Yota 4G (LTE) modem

Main possible reasons problems with the Yota 4g (LTE) modem, from the most obvious to requiring the expenditure of certain efforts to correct:

1. Incorrect or "knocked down" setting.
2. You do not have the required drivers.
3. There is no signal.
4. Network problems.
5. You just forgot to pay for the Internet.
6. Viruses.
7. Mechanical damage.

Yota 4G (LTE) modem settings

Let's start from the very beginning - directly from the installation and configuration of the modem. First you can try to read the instructions - sometimes this item helps. If it doesn't work, try checking the instructions below to see if you did everything right.

On Win XP/Win7 back in 2012, there was a problem that the modem's LED, when connected to a computer, was constantly lit, demonstrating the connection, and the YotaAccess program wrote "Connect the modem." In this case, nothing will help you, except after loading the operating system, remove and insert the modem back.

Step by step setup:

Problem with drivers

If you upgraded to Windows 10, and the modem you bought went on sale earlier, then the drivers for it are outdated and you need to download new ones.

See how the modem was determined by the operating system. This is done in Device Manager. If everything is fine, you will see the inscription in the list of modems “Modem yota 4g lte”, if everything is bad, the system will display it incorrectly (For example, “Unknown device”), and there should not be an orange triangle with an exclamation mark next to the name.

How to fix it: Simply download new drivers. Better from official or trusted sources.

How to install the driver:

1. Remove the device from the computer;
2. Run the downloaded driver installer (this requires administrator rights);
3. Follow the installer's instructions;
4. Wait for the installation to complete and restart your computer.

Check visibility again using Device Manager. If the modem is still not recognized, then you have installed the wrong driver. Start from the beginning.

No Yota signal

Naturally, if the Yota Internet does not work, and the modem is blinking regularly, the first thing to do is to check the signal level. It is possible that it is either simply weak or absent altogether.

The fact is that Yota is a fairly young provider in Russia and has not so a large number of towers in order to catch the Internet, like MTS, Megafon and Tele2, sometimes even outside the city. Near the towers, the Internet will be incredibly high-quality, but in places far from it, the situation is sometimes deplorable.

Occasionally, this is solved by moving the computer to another corner of the apartment, no matter how strange and stupid it may sound. Try checking the network in public places. In the worst case, you will have to change the provider and, therefore, the modem (unless you want to risk and reflash it).

Network problems

Sometimes there are isolated cases of network failure. This is quite a common occurrence, from which no provider is immune. The reason may well be even weather conditions. If you think that this is why the Yota 4G (LTE) modem is not working, then call Yota support and find out what happened. Soon the cause of the problem will be eliminated and the connection will be restored. In addition, when you explain your problem, consultants will be able to help you or offer to send a wizard.

You forgot to pay for internet

This, I think, does not need to be explained. You can pay for the Internet:

• at a bank branch;
• Through an ATM;
• Through terminals QIWI, Eleksnet, Kibreplat, etc.;
• Through the Yota office;
• On the website of the Yota provider;
• Using an online bank or internet wallet;
• Through intermediary sites (For example: Payment.ru, Paid.ru, PLATfon.ru).

Do not forget to clarify the exact cost of payment for your tariff plan.

Viruses

If no dancing with a tambourine helped, then you should check the Yota modem for viruses. To fix such problems on your own, it is enough to scan your computer with antiviruses, and then cure potentially dangerous objects. Processes that cannot be cured should be removed or quarantined. After that, it is worth cleaning the registry, for example, with CCleaner. In the end, you must (as always) restart your computer.

Mechanical damage

You can show your computer and modem to specialists so that they can diagnose devices (this also applies to viruses). If they tell you that the problem is in the modem, feel free to take it to the store under warranty if you have time. If the cause of the breakdown is yourself, then it is better to give the device for repair.

Surely, most users had problems with the Internet. To date, all large quantity computer owners complain that Yota refuses to work for them. What are the reasons for this? What to do in the situation that has arisen? This will be discussed in the article.

Activity

Before thinking about why Yota does not work, you need to familiarize yourself with this provider. He originated on Russian market relatively recently, but already now it attracts the attention of most consumers. This company provides computers and phones wireless internet. It is Yota that claims to be able to provide its own customers with 4G communications. It is no secret to anyone that it is fast and of high quality. Surely, this is the reason for the wide popularity of Yota products. But after some time of operation, buyers are disappointed in the connection. Often routers and modems do not work for Yota. It is worth understanding why this is happening.

Network problems

It is likely that a normal network failure has occurred. Such cases are far from uncommon, they are often found in almost all Internet providers, as well as mobile operators. From such cases, no one is immune. When there is a suspicion that the Yota modem is not working precisely for this reason, it is advisable to report the problem to the support service and find out why this happened. Next, it remains to wait. After a while, the reason for the failure will be eliminated, and the connection will be restored.

Bad weather

If you have noticed that Yota is not working, it may be worth looking out the window to see the weather. If weather conditions are bad, most ISPs suffer damage to transmission lines. Thus, the Internet connection is lost. In such a situation, nothing can be done. It remains only to be patient and wait for the weather to improve. When this happens, the Internet will appear. It is worth noting that you can call the provider to find out about the events taking place at the station. Thus, it will become clear what the reason is, whether there is a user’s fault that can be eliminated on their own, or whether it will be necessary to wait for the connection to be restored. Although, there are no obvious reasons why the Yota modem does not work, other than those listed above.

Payment

Very often, users complain that Yota does not work, but the equipment is working properly, the weather is good, there are also no accidents or failures on the line. What is the reason? Perhaps the user forgot to pay for Internet access services, so the phone is blocked. It should be noted that these are quite common cases. And, not only with Yota. After the payment is made, the connection will be restored. If the Internet still does not work, it should be borne in mind that the negative balance on the phone does not make it possible to go online. Thus, it is necessary to replenish the balance to a positive one. After that, the problem will be fixed.

No signal

In addition, if the question arose why Yota does not work, you need to check the signal level. Perhaps it simply does not exist or it is very weak. This interferes with normal operation mobile phone or computer. It must be remembered that Yota is a new operator with a poorly developed system of stations. Of course, there will be Internet near them, but at remote points its work will be slow or it will be completely absent. Thus, one should not be surprised that there is no Yota signal in the forest or basement. Such situations are found in almost all providers, as well as mobile operators. You should resume trying to connect to the Internet when a suitable place is selected for this. If everything is fine, then this is the problem. If the failures persist, it is worth looking for the cause elsewhere.

Equipment breakdown

If there is no Internet connection, it is necessary to check the integrity of the equipment intended for connection. It is also worth making sure that all the wires are working. Often, it is these failures that are the reason that there is no Internet connection. Although, no one is immune from equipment failure. In this case, it is necessary to take it for repair when the first suspicions arise. The service center specialists will quickly clarify the situation. As practice shows, Yota antennas break very often. If you do not follow the rules for using the equipment, it quickly fails.

Drivers for Yota

If the Internet does not want to work, in some cases the reasons are outdated drivers on the computer. Surely, there is no need to talk about what to do in such a case. The user will need to install drivers latest versions. It is necessary to remember about the drivers intended for the network card. You will also need to reinstall the Yota program on your computer. As you know, it also finds and loads the necessary drivers during installation. As a result, they will be updated. Then you can restart your computer and look at the result. According to the subscribers themselves, such a step makes it possible to eliminate many problems associated with the Internet connection. So, there is nothing complicated about this. A fairly common process that every user faces sooner or later.

Viruses

After all the steps described above are performed correctly, Yota usually starts working. What if it didn't happen? Often, in this case, ordinary viruses act as an obstacle to connecting to the Internet. What to do in such a case? There are several solutions for this. You can show the computer and the Yota router to specialists so that they can repair them, having previously performed diagnostics and established the cause of the failure. True, you will have to pay for such a service, so this option is not suitable for everyone. Basically, users prefer to “treat” the operating system on their own. To do this, it is enough to scan your computer with an antivirus, and then disinfect potentially dangerous objects. Processes that cannot be cured should be removed. After that, you should clean the registry. For this, CCleaner will come to the rescue. At the end, you need to restart your computer. In addition, it is recommended to reinstall the program with drivers from Yota. After that, you need to check your Internet connection.

General impressions

Thus, it became clear why Yota does not work. Although, despite them, subscribers argue that the main point to be taken into account is the unscrupulous work of the Internet provider. In other words, the connection is not of the best quality. Thus, there is a need to regularly face internet connection problems. To avoid this, you can simply not connect to Yota. This is the only way to ensure that there will be no problems with the Internet connection from this provider. But still, the last word remains with the user. Perhaps Yota will be able to improve the quality, provide new transmission lines, and then all problems will disappear.

What to do and how to activate the Yota SIM card so that the device sees it

Immediately after we have purchased a SIM card, it should be installed. Note that its activation is always carried out automatically. After the owner places it in a special slot of the mobile device, he should launch the operator's proprietary application. It is this program that should automatically start the activation process. No further action is required at this stage.

After the SIM card is recognized and activated, you can proceed to choosing the best suitable tariff. We select the connection conditions in the corresponding window, after which we proceed to configure MMS and the Internet.

A few words about setting up mobile Internet. Its correct operation is possible only if the access point (internet.yota) is correctly registered in the cellular network settings. The specific sequence of actions will depend on which operating system we are using.

Well, if yota does not see the SIM card, what should I do? Let's try to understand this problem.

What to do if the phone does not see the Yota SIM card

Why might not work?

Yota Internet settings are sent to the smartphone automatically when the SIM card is activated. Unfortunately, the message may end up in spam and the settings must be entered manually. Less common are other reasons:

The SIM card is physically damaged;

The Yota SIM card is inserted into the second slot. If the smartphone has two cards, then Yota must be placed in the first slot;

There is no 3G/4G network coverage where data transmission is not guaranteed. To avoid the last problem, before purchasing a SIM card, be sure to familiarize yourself with the coverage map on the official website of the operator.

How to setup?

Setting up a Yota access point takes no more than a minute:

1. For the iPhone, perform the following actions: go to the settings menu, then "Cellular". Here we select "Cellular data network" and indicate the APN data "internet.yota", do not fill in other fields.

2. Yota settings for android: in the settings menu, select "Mobile networks". We find "APN access points", select "Create access point", specify:

Name - yota;

APN - internet.yota

APN type - default, supl;

The username and password are not filled in.

Important! Some phones may show a roaming icon - R. This problem most often occurs on older devices. How to set up Yota on Android with old firmware? You need to enable data roaming in your phone settings.

What else should you know?

Internet Yota for a smartphone does not work if the package of minutes and the Internet is not connected. You can activate the service package using the Yota smartphone application or by contacting the operator cellular communication to chat. The problem with the Internet can also occur with a low signal. If less than half of the divisions are displayed, then you need to try to move. If you are indoors, for example, you should come closer to the window, as walls can negatively affect the quality of data transmission. Some delays in the Internet may occur after the call. This is due to the phone switching from 2G / 3G to the LTE network. The signal delay is up to 30 seconds. If the expectation exceeds this figure, you need to contact the contact center.

Users mobile internet from Yota complained in social networks about problems with the provider. According to several reports, there was no connection for more than an hour. The Yota press service confirmed to TJ that there were problems, explaining them by an accident in Moscow.

At the same time, users reported problems with all types of connections at once - both using routers and on mobile devices through the Yota operator.

The Yota press service told TJ that the problems were caused by an accident and promised to compensate for network downtime.

There was a small accident on the network in Moscow. Already completely eliminated. All compensation for the time of the absence of the Internet will be made in the near future.

Yota press office

At about 23:55 Moscow time, that is, about an hour and a half after the shutdown, the Yota Internet started working again, one of the subscribers told TJ.

In 2014, the Internet provider Yota became a mobile operator: the announcement on April 23, and the issuance of SIM cards in August. The company is a subsidiary of MegaFon and uses its cellular capacity, while high-speed LTE connection is provided by Yota itself.

Updated January 28 at 17:18: One of the Yota subscribers found out from the representatives of the operator that for an hour of downtime in the Internet, he is entitled to compensation in the amount of 41 kopecks. In a conversation with him, a Yota support employee asked him to fill out an official application for compensation on paper and send it by mail or a scan. The decision on the adjustment was promised to be made in two weeks.

Yota explained to TJ that for this specific accident, a different settlement procedure will be used.

The message presented in the screenshot describes the standard compensation procedure. For customers affected by the accident on January 26, an individual recalculation scheme has been established. Users mobile operator Yota will be refunded the amount of 50 rubles, which will go to their account, and users of the modem product will receive additional package for 4 hours of Internet access at maximum speed. Recalculation will be made starting tomorrow (since January 29 - approx. TJ).

Endless disconnections and loss of communication create a lot of inconvenience when working on the network. Downloads are constantly interrupted, it is impossible to load the site normally. And in some cases, you have to start all over again. This happens periodically with the equipment of the operator Yota. Today we will tell you why the Yota 4G LTE modem is constantly turning off and what can be done about it. The Yota 4G LTE modem does not work - what is the reason?

Yota constantly catches 4G badly

The most common problem is poor signal strength. Look in your house or apartment for a place where the signal is strongest. And you can check it using the web interface.

1. Type 10.0.0.1 in the browser address bar.

2. Find the SINR (interference level) and RSRP (signal strength) metrics.

3. If RSRP is zero or close to it, then the signal level is good.

4. For SINR, the rule applies - the higher its value, topics better level signal. At zero, the noise and signal are equal, the communication quality is normal. But if the SINR is less than zero - the noise clogs the signal and the quality is poor.

You can also use third-party programs to determine the signal level.

When placing equipment, be guided by these indicators. If you hang the device in the wrong place, the connection will be constantly disconnected.

Not enough energy

Sometimes the Yota 4G LTE modem does not work on Windows 10 or Windows 7 due to a lack of power. If the computer or laptop is constantly in power saving mode, the USB port may not receive enough power to power the 4G LTE modem and it will turn off. Check it out, follow the path:

Control Panel (right mouse button on the Start button).

And switch to a balanced diet.

Also, go to the device manager using the right button.

And in the properties, uncheck the shutdown in order to save electricity.

Too hot

Another reason for constant shutdown is overheating. If the 4G LTE modem is in a hot room, it may get very hot and then turn off. Either let it cool down or provide it with a cooling system - place it between a fan and a cd drive.

The computer does not see the Yota 4G LTE modem

In most cases, the device is installed automatically - it does not need drivers. Before contacting a service center, check if the USB port is broken. Try to plug the equipment into other ports. If you have several computers at hand, test on them. If you are connecting the device via a cord, insert the device directly. You may have a damaged cable.

If the ports are good, the cable too, find out the model of the 4G LTE modem. For Huawei or Zyxel, you can download drivers from the official websites. If you have a Chinese model - write to the support service. You can also try to change the firmware of the Yota 4G LTE modem, but look for the latest version, without viruses. We do not recommend doing it yourself, as the device may fail completely.

Third party software

Also, the problem of permanent disconnection may lie in viruses or antiviruses. Run a full scan of your computer first and then disable your antivirus. Try inserting a device. If the antivirus is configured for hard protection, then the connection will be constantly disconnected.

Yota does not catch 4G on a smartphone

When you insert a SIM card into the phone, a message will be displayed that you are receiving a connection from Yota. Now you need to make some settings to get constant access to the Internet.

1. Go to settings and find the item where you will have access to the "Mobile networks" option. In the screenshot, it is "More ...".

2. Log in to the mobile network.

3. Here you will need APN access points.

4. Create new access point.

5. Set a name.

7. Save.

8. You will have a new access point.

Now your smartphone will be connected to the Internet.

Learn for comfortable work.

If your iota 4G modem is not connecting, try one of the above steps and we are sure you will enjoy high speed internet without interruption.

Iota is a new generation Internet provider that provides work on the Internet on high speed. The provider provides data transfer for all devices on the LTE frequency.

But it happens that even a good provider fails. This failure was caused, it can be for completely different reasons, and not always the fault lies only with the company providing Internet services.

Many users are faced with situations where a poor data transfer signal on the Yota Internet is caused by incorrect configuration of the data transfer modem itself. In order to independently, if necessary, you can familiarize yourself with how to do it via the active link.

Subscribers of the Internet provider and the mobile operator Iota can diagnose the causes of a malfunctioning Internet connection on their own.

Important! If any question arises, the subscriber can contact the company's round-the-clock support service, where online specialists will do everything to help solve the problem.

The provider provides its subscribers with the opportunity to work on the Internet using the LTE frequency, which ensures high-speed data exchange on the Internet.

Where to buy Yota products

Anyone can make a purchase in the official Iota store or in partner stores. On site, a company specialist will help you choose a more convenient tariff plan and tell you how to independently configure the operation of the device and the Internet network.

Important! The addresses of Iota points of sale are indicated on the official website of the company, the salons of the operator's partners are also marked on the map. It should be noted that not all salons have the same number of services. On the company's web resource, it is described in detail in which salons certain options are provided.

You can also purchase the product you like on the official website of the Iota operator, while the company provides two options for receiving: delivery and pickup from the nearest company salon.

Important! Iota gives its subscribers and new customers the opportunity to test the operation of the selected device before buying. The company provides a free test drive of Internet devices for 7 days.

Where does the modem work

On the official website of the company there is a section "Coverage Map". Using the option on the web resource, the company's subscriber can independently monitor the signal level and frequency at which the Internet connection is currently operating.

The "coverage map" section also indicates technical and other malfunctions throughout the territory of Iota.

Important! The company's website contains a detailed list of regions where Iota data transmission towers are installed and the frequency of data transmission to the Internet in the territory of this region.

In each official salon of Iota, the subscriber concludes a service agreement, which specifies the data transfer rate in the mode of operation of the Internet connection.

Interruptions in the Internet on a smartphone or tablet

The Internet network works on smartphones and tablets in a similar way, so the algorithm for solving problems that have arisen will be the same on these devices.

Network signal problems

In most cases, when the Internet network does not work well on Iota, the problem should be looked for from the outside and often the solution does not depend on the user.

If the Internet network does not work well or disappears altogether, then this may be caused by the following factors:

• Mechanical failure on the operator's transmission line.
• Remoteness of the subscriber from the signal coverage area.

It also happens that the Yota operator's Internet network does not work well due to failures on the client's device, then you can try to restart the device.

Network congestion

Not always failures and poor connection with the Internet connection is the fault of the device or the location of the subscriber. In some cases, Internet failures and poor connection can be caused by:

• Technical problems and interruptions on the operator's line.
• A large number of connected users at the same time, server overload.
• Carrying out preventive maintenance and redistribution of Internet connections.

Important! If network outages and poor communication are constantly present, the subscriber needs to contact the service technical support for a consultation. And also there is a possibility that the client of the company just needs to replace the SIM card.

Interruptions in the modem and router

A feature of the operation of the Iota modem and router is that the operator supports the data transfer frequency in 4G (LTE) mode. From other frequencies, data transfer and connection to the network using a modem or Yota router is impossible.

Attention! About profitable tariff plans to work on the Internet at high speed, Iota can be found on the official website of the company or by phone.

If situations arise in which the network does not work well on Iota, you can take the following steps:

• Find an access point with a good signal and place the device there.
• Purchase an additional antenna to improve the signal.

Attention! With regular network problems and a poor data signal, first of all, you need to check the device settings and make sure that the location is within the provider's coverage area.

All the main reasons for the poor performance of the Internet

Reasons for the question: “why doesn’t Iota Internet work on the device?” can be very different:

• Internet failures. Poor connection and communication jumps on subscribers' devices can be caused by a failure in the entire operator's network. To solve such a problem, you need to call an Iota specialist and find out about the state of the network in the entire region. As soon as the network is fixed, the Internet will return to normal operation.
• Precipitation and wind. Often, subscribers experience a poor Internet connection signal due to bad weather conditions, including gusty winds and heavy rainfall, which create a barrier to the connection.
• Late payment. If the subscriber has not made a monthly payment for using the Internet on time, the provider disconnects the Internet connection. The connection will return as soon as the user makes the necessary payment to the account.
• Old software. The computer and smartphones need to be updated regularly so that all devices can function in sync. Due to outdated software there may be a collection of connection work and data transfer to the Internet.
• Lack of antivirus on the device. The device connected to the Iota modem / router may be under the influence of viruses, in which case the Internet will work poorly or completely interrupt the connection. For prevention, it is best to use an available antivirus program.