Online internet and television official. Payment Methods

Most of us use high-speed Internet to communicate: with family, friends, colleagues, managers and clients. Thanks to modern opportunities, we watch our favorite movies and TV shows, listen to music at any time, play games and even earn money.

Regardless of the purpose of visiting certain sites, each of us is interested in making Internet access high-quality and inexpensive. But who wants to choose between speed and price? Those who are ready to allocate only a specific amount to pay for communication services on a monthly basis will not be interested in offers of high-speed Internet. For others, on the contrary, high speed is fundamentally important, and they are ready to pay more. The "Online" offer for unlimited internet will be interesting to both.

Who needs unlimited internet services

If a person uses the Internet every day for several hours, then cheap tariffs with unlimited Internet will undoubtedly attract him. Moreover, the decision to connect inexpensive Internet from OnLime in this case will be the most rational. Each of our clients has the opportunity to:
  • choose an acceptable cost of services;
  • determine the most suitable connection speed for yourself;
  • get an easy way to access the net.
When developing tariffs for unlimited Internet, the OnLime provider sought to meet the needs of a variety of customers, taking into account, among other things, financial capabilities. This is the main advantage of this proposal. Our tariff plans are so profitable that limiting the speed of Internet access only because of the price of the tariff does not make sense anymore. It is very difficult to find similar tariffs for wireless Internet in Moscow, so you should not disregard such an attractive offer.

Our tariff line may be of interest not only to those who constantly use the Internet at home, but also to those who need it for work, in particular, individual entrepreneurs, owners of small and medium-sized businesses: private medical clinics, educational institutions, beauty salons, etc.

In addition to favorable rates, we offer our customers participation in promotions that also help save personal savings ( ). This is not only convenient, but also beneficial, because. You get high speed internet for less money.

Advantages of tariffs with unlimited Internet from OnLime

The universality of tariffs from OnLime and their focus on different social groups are far from the only advantages.

Unlimited high-speed Internet from the OnLime company gives our clients more opportunities for communication, recreation, entertainment, and education. High data transfer rate allows you to use every second of your time efficiently. You will save yourself from having to wait for a site page, audio recording or game to load, making the most of the world wide web.

All obligations assumed will be fulfilled in full, the guarantor for our customers is the Agreement, which is concluded with each subscriber. The terms of the agreement on the provision of Internet services are not only the connection of the subscriber to the network, but also high-quality service during the entire period of use. In case of malfunctions or malfunctions, the system is configured and the causes of the malfunction are eliminated promptly. Specialists will be ready to work not only remotely, but also to go to the site to eliminate defects.

You won't have to wait long to get access to unlimited Internet, all work is done quickly and easily. Moreover, the possibility of connection does not in the least depend on additional factors, such as the presence of a home telephone, a twin telephone, a fire or burglar alarm system installed in the apartment.

The disadvantage of limited tariffs is that the subscriber does not have a specific idea of ​​the amount spent on the service, this information comes after the fact. And it is quite difficult to calculate the money spent, especially if several people in the family use the Internet. Unlimited Internet will allow you not to think about it and use all the features in full.


Internet provider Online connects 100,000 subscribers per day in the capital and the region. For the convenience of its customers, a reliable service infrastructure has been created. On this page you will find detailed information about contacts, technical support, phones, offices of a popular provider.

Technical support phone

To prevent customers from guessing how to call, the company offers to use a single line. There are also a number of additional phones to order the connection. From the information provided, you will find the necessary contacts. Hotline Online is available to any resident of Russia from a landline phone absolutely free of charge.

8 800 707 12 12 is a free number that works around the clock. An experienced operator can take an order for connection, repair work or provide advice on solving simple problems. At the same time, he will accept the wishes and comments of the client, take into account the needs and do everything in his power to resolve the issue.

The customer service operates 24/7 and performs the following functions:

  • Consultations.
  • Applications for connections for business or home. Internet from Online can be ordered in any city in the country. Specialists will select the nearest branch and send a specialist from there.
  • Changes the tariff plan.
  • They provide detailed information on packages: Online Internet, Home Internet and TV.
  • Callback to the subscriber who called the hotline number.
  • You can find out the answer to any exciting question: How to rent a router, how to connect additional equipment, how to change the tariff to a more profitable one.

You can send an SMS to a phone number and they will call you back to resolve issues related to the service. The hotline phone is serviced by a sufficient number of staff, so waiting on the line will not take long. Polite and experienced staff is selected for service, so that consultations are as competent and fast as possible.

Main office

The office structure is divided into 2 centers for the convenience of visitors.

The address of the central office No. 1 Onlime in Moscow


Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002
Opening hours: Open 09:00–20:30
Phone: +7 999 231-84-29
It is located near the Smolenskoye metro station.

Address of the central office No. 2




st. Suschevsky Val, 26
Marina Grove, the last car from the center
Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)

Service maintenance:

  • Payment in cash for company services.
  • Applications are being accepted.
  • Consulting and remote technical support.
  • Implementation of the moving service.
  • Making changes to the contract.

For several years, Rostelecom has been offering Online brand services in the Moscow market. It connects to high-speed Internet, digital and IP-TV. A huge selection of options for separate and integrated connection of options, high quality of services and optimal prices attract many residents of the capital to Online.

Now you do not need to go to the company's office, most transactions are performed through the "Personal Account" onlime.ru. An application for installation can be submitted on the website or by calling the contact number, having previously checked the possibility of connecting to a particular house in the system and choosing the tariff you like.

How to recover your personal account password

If you lose your login or password, access to your personal account can be restored without visiting Rostelecom offices. For this you need:

  • Internet connection;
  • account number;
  • phone number specified during registration in your personal account.

The transition to the access recovery page is carried out by the link from the login form to the Personal Account.

The second way to recover your login and password is to call the support service by phone: 8-800-707-12-12, or email [email protected]. But more information is required from the subscriber:

  • Account number;
  • full name of the user;
  • connection address;
  • passport data;
  • a codeword.

The provision of the service is free.

Functionality of the OnLime Personal Account

Rostelecom customers who have connected their OnLime personal account can carry out the following operations:

  • view up-to-date information;
  • issue a receipt for payment;
  • replenish funds on the balance;
  • view the cash flow for a certain period;
  • enable/disable additional services and equipment;
  • change the tariff;
  • dispose of accumulated bonuses;
  • change the settings of the Personal Account, including changing the password;
  • contact support;
  • create a request for maintenance, view the status of the request;
  • subscribe to SMS notifications.

The most important user information is located in the right block under the main menu of the LC. It can be seen on any page of the cabinet. The block contains information about the amount of money in the account, accumulated points, the number of days before blocking without the next payment when connecting services that are relevant at the time of viewing.

Here you can immediately replenish the balance online. To do this, click on the "Pay" button. You can also get to the payment service page through the main menu item “Top up account”.

A large number of payment options allow you to quickly transfer money to your balance in the most convenient way. After selecting an option, the user will be redirected to the selected payment system.

In the menu item "Service Management", the client can view, connect and disconnect the available offers of the telecom operator, including the tariff plan. Tariff can be changed once a day. The connection will take place the next day at 00.00.

Popular services:

  1. Promised payment. Allows you to use Online in the absence of money in the account. After the client has used this service, in order to use the Internet or communication, it is necessary to deposit funds not less than a monthly payment according to the tariff.
  2. Purchase of anti-virus software. The customer can pay for the purchase within a set period of time, and not immediately. Antiviruses protect against all types of threats on the Internet.
  3. "Like at home". Allows you to use the Wi-Fi of the Moscow metro without advertising and authorization.

bonus program

When registering in the bonus program, the client receives points for various actions - connecting to the program, using services, large payments, connecting friends to Online, etc. You can pay for services, goods, electronic products with the accumulated bonuses. One of the popular options is a 50% discount on OnLime Internet payment.

Login to your personal account onlime.ru

After submitting an application, a specialist will visit the client within 5 days to install TV equipment or lay an Internet cable. For the final confirmation of their intentions, the client must sign an agreement with Rostelecom. The employee will give him identification data to set up the equipment.

Data for entering the "Personal Account" onlime.ru is provided at the time of registration of the application for connection. If you have any questions, you can contact the Support Service. In order for the connected TV / Internet services to work, the client must deposit the necessary amount of funds to the contract number.

Payment for services onlime.ru

Payment for onlime.ru services can be made in several ways:

  • from the card through the "Personal Account";
  • in cash by contract number, through terminals;
  • in the salons of Euroset, Svyaznoy, M-Video;
  • in the offices of the Online company;
  • in Internet banking of most large banks;
  • through electronic wallets.

Payers should be aware that some payment options may incur a fee. This issue must be clarified in advance and funds should be deposited, taking into account the commission.

For uninterrupted use of the "Online" services, you can use the options "Auto payment" or "Promised payment".

Authorization in the "Personal Account" onlime.ru

In order to be able to control the connected services, manage them, make timely payments, use the bonus program, you must be authorized in the "Personal Account" onlime.ru.

For example, in the Service Management tab, you can find a wide range of options. Here you can see complete information about the established tariff plan, additional channel packages, available equipment and payment amounts for each subsection. In the "Adding / changing services" section, the desired options are enabled / disabled. Here you can also get the services of a city telephone, burglar alarm, anti-virus software.

Benefits and features of the "Personal Account"

In the "Personal Account" you can set parental control over what your children watch and where they go. If the client needs to temporarily refuse Online, he can block all connected services for a certain period. This is convenient because it saves money while the client does not use the options.

Here you can also read your contract with Rostelecom, get information about the bonus account and, if possible, spend bonuses on the desired services and goods. If the client has forgotten his login and password, he can restore it in this section.

Do not neglect all the advantages and possibilities of the Personal Account.

Registering a personal account Online

To gain access to the relevant services of Rostelecom, first of all, we register an Online Personal Account. This occurs when creating an initial application for connecting to services.

How to connect to Online:

  1. Check the ability to connect to Online at the address. You need to enter the street, house number and entrance. If there is such an opportunity, go to the next paragraph.
  2. Select the required tariff options. We check the additional options included in the tariff plan. Click "Continue".
  3. We enter personal data, including the current mobile phone number.
  4. We are waiting for a call from an Online employee. He will advise on all further actions.

Re-entry to the created account

Re-entries to the created account are carried out using the initially set identification data - login and password.

In case of difficulties with creating a personal account, entering it and other questions that arise, please contact the support service contact number. You can also solve problems there:

  • with the lack of communication, image, sound;
  • incorrect display of channels;
  • low connection speed;
  • choosing the optimal tariff plan;
  • installation of equipment;
  • many other questions.

Online services meet high quality standards and have been the leader in the Moscow Internet and TV services market for many years.

Mobile application OnLime

The convenient and free OnLime application combines the capabilities of the Subscriber's Personal Account and TV Guide for more than 200 TV channels. The functionality of the Personal Account in the mobile application is available only to OnLime subscribers, and anyone can use the features of the TV Guide.

In the Personal Account of the OnLime mobile application, you can:

  • receive up-to-date information about your Personal Account;
  • view the list of connected OnLime services;
  • replenish the balance with a bank card;
  • view the OnLime Bonus catalog with services available for order;
  • use the Promised Payment service;
  • call technical support directly from the application.

TV Guide in the OnLime mobile application is:

  • detailed program guide of more than 200 channels;
  • setting the visibility of channels by packages;
  • own library of favorite programs "Favorites" sorted by categories (movie, series, children, sports, etc.);
  • reminders - automatic search for programs from the "Favorites" library and notifications about their going on the air two days before the air;
  • internal rating of programs;
  • “Now on air” - programs that have gone on air and will be released in the near future with a convenient breakdown by time intervals;
  • announcement of the brightest films and programs for today;
  • search for programs of interest by a wide range of criteria: by title/part of title, by names of actors, directors, presenters, by categories, by user ratings, by genre.

Customer support through the office

OnLime subscribers can ask a question to the support service or call a technical specialist in the Personal Account. To do this, go to the "Support / LC settings" tab from the main menu item and then follow the prompts of the service.

Mobile application users can call the technical service directly from the program. Also, customers can use the hotline phone 8-800-707-12-12, or write a message in the feedback form on the website or to the address [email protected].

Security and Privacy Policy

Unscrupulous network users may try to use the Internet at someone else's expense. Conscious subscribers sometimes have to clutch their heads when they receive a receipt with a large amount. Most often, people get into such situations because of their own carelessness.

To access the Internet you need a username and password. They identify the user. If unauthorized persons gain access to the credentials, they will be able to access the Internet under a false name. It is important to store information in an inaccessible place.

Attackers can access confidential information through a modem or computer. It is necessary to change the factory settings when connecting the modem, use antiviruses, and do not open suspicious emails in email or social networks.

You should also track traffic statistics. If, during the client's absence from the network, someone used the Internet, then there is illegal access. If it is detected, it is necessary to contact the provider to suppress it, as well as to the police and department "K" with a statement.

What affects internet speed? How to measure internet connection speed?

The quality of the speed measurement is affected by a number of factors:

  • Speed servers
  • Speed And settings router, if your computer is connected to the local network through it
  • Running programs on the computer at the time of checking
  • Antiviruses and firewalls running in the background
  • Computer and operating system settings

Before measuring the speed, you must disable all programs and follow the link:

Internet access technology from OnLime provider.

Internet access technology optical fiber to the building and twisted pair cable to the subscriber's apartment.

Technology advantage:

  • Internet access speed up to 890 Mbps,
  • the connection is made by connecting the cable to a PC or a wi-fi router
  • Internet connection does not require a modem
  • When connecting, you must have a network card / network adapter. (in most cases, the hardware is built into the motherboard)

What is SMS/Viber Alert?

The service allows you to receive up-to-date information about the status of your personal account, promotions, special offers to the mobile phone number you specified. You can subscribe to the service at the time of the conclusion of the contract, through your personal account or in the OnLime Customer Support Service by a round-the-clock phone: 8 800 707 12 12

Is it possible to work on the network through VPN (Virtual Private Network)?

Yes, you can work with VPN with other networks (for example, with your corporate network) from the OnLime network.

Is it possible to organize wireless Internet access at home?

Yes, sure. For those subscribers who prefer wireless network access in their apartment, we have provided several connection options.

If you only have Home Internet from OnLime, then the best option is to install a Wi-Fi router. We will place it directly at the entrance to the apartment (you will need a 220 V socket) and set up wireless Internet access from anywhere in your apartment.

If you have Home Internet and Interactive TV from OnLime, then it would be best to install a Wi-Fi router (also at the entrance to the apartment and also through a 220 V socket) and PLC adapters to provide wireless TV.

To leave a request for setting up wireless access at home, please call: 8-800-707-8000

How to connect a second computer to the network?

If you have two computers and both need to be connected to the Internet, we recommend choosing one of the two options.

The easiest is to connect both via a Wi-Fi router. In this case, your access speed is reduced, but the cost of the service remains the same.

If you need two independent computers with high speed Internet access, then the best solution is to create two connections. In this case, for each connection you choose a convenient tariff for you. The connection speed does not drop, but the cost of the service increases.

To leave a request for setting up wireless access at home or a second connection, please call: 8-800-707-8000

If I connect to the service or change the tariff not from the beginning of the month, will I be charged the subscription fee in full?

No, as the subscription fee is charged daily in proportion to the number of days in the current calendar month.

How to change the current tariff?

You can switch to the selected tariff plan yourself in your Personal Account;
- by calling the 24-hour Customer Support Service by phone:

8 800 707 12 12 ;
- in sales offices.

I want to connect my home internet. In how many days after submitting an application for connecting the service will I be able to use the Internet?

The installer will arrive within 5 days after the application is made. In advance, the contact center operator will call you and agree on the time of work on the territory of your apartment (connecting a computer to the Internet). All preparatory work (leading the cable to the shield, setting up an agreement and an account) will be carried out in advance.

At what time during the day do you connect to the Internet?

Internet connection occurs daily, including weekends from 09:00 to 21:00. Preliminarily, the employees of the Contact Center will agree with you on the day of the installer's arrival one day before connection.

How long does it take to replenish an account from the moment of payment?

Replenishment of the account occurs within an hour after the receipt of funds to the account.

How often can the tariff be changed?

The tariff can be changed once a day.

How quickly does the tariff plan change?

The change of the tariff plan takes place the next day at 00:00 after the application is submitted.

What to do if an IP address like 169.254.x.y is assigned?

An IP address of this kind is assigned in case of a network settings assignment problem. First of all, try disabling anti-virus programs, firewalls, firewall, Windows and rebooting the router (if you are connecting through it). If the problem persists, try booting Windows in Safe Mode with Network Driver Support. When rebooting, you must select "safe mode with loading network drivers", using the F8 button on the PC keyboard. If the erroneous address is saved, you must contact the 24-hour support service by phone 8 800 707 12 12 .

What will happen to the speed when you connect a second computer?

The connection speed will be divided between computers in proportion to the load and the order of calls to the external network.

Why is the speed displayed as 100 Mbit/s(Mbps)?

100 Mbit / s - throughput of the connection between the provider's equipment using the "optics to the building" technology and your PC. The data transfer speed depends on a number of factors, including the selected tariff.

Are there any restrictions on the subscriber's incoming and outgoing traffic?

At the moment there are no restrictions on the outgoing traffic of the subscriber.

What is incoming/outgoing traffic?

Traffic is the amount of information coming to your computer from the network and sent from it to the network.
Every time you browse the Internet, receive mail, download files, a certain amount of information, measured in bytes, arrives on your computer. Incoming traffic is the amount of information coming to your computer from the network, and outgoing, respectively, the amount leaving your computer to the network.

Am I slow to download files from a specific site?

Such difficulties usually arise with popular free Internet resources that simply cannot cope with the load. If you have a low speed of downloading files from one site, while the download speed from other sites is high and stable, then you have turned to such a loaded server, and only the owners of this resource can influence the situation.

I have an unlimited tariff with a speed of 10240 Kbps, however, when downloading files, a different speed is displayed - 1280 Kbps. What is it connected with?

In one case, the speed of the Internet connection is indicated (in kilobits), and in the other, the download speed (in kilobytes). Byte to bit ratio is 1:8. Thus, the download occurs at a speed of 10240 Kbps, only it is displayed not in Kbps, but in Kbps.

I reinstalled windows and now my internet is not working.

When reinstalling Windows, no additional settings are required. After reinstallation, you need to check the installation of drivers for the network card, the connection to the data network.

I want to connect to unlimited internet. What software should be installed on the computer?

Windows `95, `98, ME, NT, 2000, XP, Vista, 7, 8, 10, MAC/OS, *nix

Some sites won't load for me.

It is necessary to distinguish: information from the site is downloaded slowly or the site does not load. Information can be downloaded slowly from popular free sites due to the high load on the server of this site. Only the owner of the resource can fix this problem.

The second reason is that an application is installed on your PC aimed at filtering traffic. (antivirus, firewall). You need to change the settings of this application or disable it.

How to set up the Traffic Filtering service?

To configure the service, you need to make configuration in the browser about the presence of a proxy server proxy.ip.ncnet.ru, access port - 8080, protocol - http

Internet Explorer 6.0

From the browser menu select Tools > Internet Options > Connections

Enter LAN Setup, specify the address and port of the proxy server.

What tariffs were previously valid in OnLime

OnLime provides services on the following Archival tariff plans. Archived rates are valid. Connection to archival tariff plans or transition from existing tariff plans to archive tariff plans is not performed.

Archive tariff plans for the Internet service

Tariff name Incoming/outgoing channel speed; Kbps Speed ​​Validity Period Subscription fee, rub./month The amount of traffic included in the subscription fee; MB
INET 512 512/512 around the clock 300 is not limited
INET 2048 2048/2048 around the clock 400 is not limited
INET 5120 5120/5120 around the clock 500 is not limited
Internet 10240 10240/10240 around the clock 600 is not limited
Internet 16000 16000/1000 around the clock 800 is not limited
INET 20000 20000/2000 around the clock 900 is not limited
OnLime 20480 20480/10240 around the clock 900 is not limited
OnLime 30720 30720/10240 around the clock 1100 is not limited
OnLime 1024 1024/512 around the clock 300 is not limited
OnLime 4096 4096/2048 around the clock 400 is not limited
OnLime 10240 10240/5120 around the clock 500 is not limited
OnLime 13312 13312/7680 from 11:00 to 01:00 700 is not limited
20480/20480 from 01:00 to 11:00
OnLime 25600 25600/10240 around the clock 950 is not limited
OnLime 51200 51200/25600 around the clock 1300 is not limited
OnLime 4 4096/2048 around the clock 300 is not limited
OnLime 10 10240/5120 around the clock 400 is not limited
OnLime 20 20480/10240 around the clock 500 is not limited
OnLime 50 51200/25600 around the clock 950 is not limited

Archived tariff plans for the Internet and Digital TV service

Tariff name Service characteristics Subscription fee, rub./month
Double Benefit 4 Internet 4096/2048 490
DTV Package "Basic"
Double Benefit 10 Internet Incoming/outgoing channel speed; kbps. 10240/5120 590
DTV Package "Basic"
Double Benefit 20 Internet Incoming/outgoing channel speed; kbps. 20480/10240 690
DTV Package "Basic"
Double benefit 50 Internet Incoming/outgoing channel speed; kbps. 51200/25600 1090
DTV Package "Basic"
Double Benefit Autumn Internet Incoming/outgoing channel speed; kbps. 25600/12288 590
DTV Package "Basic"

Can a member of Technical Support help me set up my program/mail/router/second computer?

To resolve these issues, you can leave the application for the "Computer Assistance" service, the technical partner of the company will carry out all the necessary work. /internet/services/9/ .

Tuning channels when connecting DTV services is not performed by the wizard.

The master does not configure the subscriber's own wifi router.

To resolve these issues, you can leave the application for the service, the technical partner of the company will carry out all the necessary work. /internet/services/9/

Why did I spend bonuses, but the balance did not increase?

Spent bonus points do not increase your balance, instead, a discount is activated on the tariff chosen in the catalog from 50 to 100%, the discount on additional services is 100%. The discount is valid for 30 days.

Why did I spend bonuses, but I was disconnected?

Disabling services during the bonus period is possible for the following reasons:

  • you have connected other paid services, for which the selected discount does not apply, and there were not enough funds on the account to pay for them.
  • you have activated "Promised payment". After the expiration of its action, all services are disconnected and in order to continue servicing, you need to replenish your account.

Why did I spend bonuses, but the number of days before blocking did not increase by 30 days?

The number of days before blocking does not increase by the duration of the reward in the following cases:

  • you have already connected a similar discount, the order of the next one should be made strictly after the expiration of the current one.
  • you have connected other services and the funds on your account are enough to pay for only a few days of these services, even taking into account the discount.
  • along with the discount order, you sent a request to change the composition of services (change the tariff plan, disable services), which canceled its connection.

Why did I spend bonuses, but the number of days decreased?

When ordering a reward, the number of days before blocking may decrease in the following cases:

  • you had a 100% discount on a service, and you activated a 50% discount on the same service.
  • you had a discount on the package offer "Double Benefit" (Internet + Digital TV). Activation of a separate discount for one of the services of the package during its validity period will lead to the disconnection of services and the cancellation of the previous discount.
  • you have activated a reward with a 50% discount, while the amount of the subscription fee of the previous tariff turned out to be less than the amount that will be debited from you during the validity period of the tariff with a 50% discount.

How can I refuse a rented router / set-top box?

The rented equipment must be returned to the company's office.
The equipment can be transferred by the subscriber or a person authorized by him. (Appendix No. 7, paragraph 7.5)

How to make a recalculation for a service not provided?

An appropriate written application is required for the recalculation.
The application is written in any form addressed to the General Director Alexander Evgenievich Abramkov and must contain the days during which the problem was observed, the personal account, the address to which the service is actually connected, and the signature.
A handwritten application can be submitted to the company office, by fax, or sent a scanned or photographed version to [email protected].

What router models can be used with OnLime?

How to renew the contract? How to connect a second line of Internet at home?

To reissue the contract, you must contact the office, where you will need to provide an application from two persons (the old and new owners), or an application from the new owner with a handwritten application signed and a copy / original of the passport from the first owner; the new owner must also have a passport with him. The contract is re-executed in full - with the balance of funds, bonus points and connected services.

In the absence of contacts of the owner of the contract or the need for additional connection, it is possible to arrange a second connection at the address. In this case, the new owner will need to provide a copy of the passport with a photo, as well as a lease agreement, a property document or a passport (registration page), to the email address sale@website, or to the company's office. The letter must include a contact phone number.

Is it possible to pay not the full amount during financial blocking?

To activate the account, you must pay a monthly subscription fee for all connected services and the amount of debt on the account

I registered hack attempts, what should I do?

It is necessary to send log files (date and time of the request, IP address of the visitor) to [email protected].
The OnLime Company will determine the subscriber of the NKS network and take action.

My firewall is showing a port scan, what should I do?

[email protected]

Withdrawal procedure and financial blocking

The billing period for the provision of services is a calendar month. When services are provided during an incomplete calendar month, their cost is calculated in proportion to the actual number of days worked.

The amount of daily write-off of funds from the personal account is calculated by the formula:

Sezhd \u003d Tp / N, where

Sezhd - the amount of daily write-off, rub.;

Tp - the amount of subscription fees (including equipment fees) for all periodic services subscribed to by the subscriber, taking into account the selected tariff plan

N - the number of days in the current billing period for the provision of services, taking into account calendar months;

Upon the occurrence of a financial block, in order to activate the services, you need to pay the full amount of the monthly subscription fee and pay off the debt, if any.

Interactive TV 2.0, WEB portal itv.rt.ru, iOS/Android mobile apps, SmartTV (OTT)

TSTV (Program Archive) and PauseLive (Pause) (View Control) functionality on the following TV channels and for the following products is not available*:

First channel

Discovery channel

Discovery Science

Discovery channel HD

Animal Planet HD

Discovery Science HD

* The viewing control functionality on these TV channels will also be unavailable to IPTV subscribers authorized under the Multiscreen functionality.

View Control - Recording Disabled Channels

Interactive TV 2.0 - List of TV channels for which recording is disabled:

Channel Button
First channel 1
First Channel HD 900
Match TV 3
Match TV HD 902
Discovery channel 207
Discovery channel HD 916
Animal Planet 208
Animal Planet HD 917
Discovery Science 223
Discovery Science HD 937
TLC 400
TLC HD 938
ID XTRA 227
DTX 222

Interactive TV - List of TV channels for which recording is disabled:

Channel Button
MATCH TV 3
MATCH TV HD 419
Russian night 801
CANDY 804
Oh la la 806
All TV 0
All TV 100
TV1000 Premium 918
TV1000 Megahit 919
TV1000 Comedy 920
Viasat Nature/History HD 921
Amedia Premium 931
Viasat Golf HD 933
Viasat Sport HD 934
AMEDIA HIT 929
Brazzers TV Europe 803
A1 HD 930
KVN TV 402

I have some ports blocked! Why?

In order to prevent unauthorized access to subscriber equipment, the operator blocks the following ports in incoming subscriber traffic:

TCP/25 - spam activity prevention;
TCP / 135-139, TCP / 445 and UDP / 135-139 - Ensuring the security of systems running under MS Windows;
TCP / 23, TCP / 161, UDP / 69 and UDP / 161 - Protection of client equipment;
TCP/UDP: 5555, 7547, 30005, 8999, 6264, 3000, 58000, 8099, 30006, 8001 - Securing systems.

What to do if the Internet does not work?

The first step is to check if the cable is connected to a network device (router or network card), and also check the connection settings. If everything is in order, then you can reboot the router. It is worth checking the status of your account, it is quite possible that the account has run out of funds. If all else fails, please contact technical support by phone 8 800 707 12 12 .

Sberbank. Mobile applications.

A convenient and simple service that allows Sberbank of Russia bank card holders to pay for OnLime services using smartphones and iPads

When paying, no commission is charged.

Yandex money is an online payment service that operates 24 hours a day, 7 days a week.
Using Yandex.Money is easy. All interfaces - the site, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Eleksnet Wallet website.
To make a payment, enter the personal account number of the Onlime subscriber and click on the "Pay" button, after which a page with a ready form of payment will open.
Enter the number of the Eleksnet Wallet, the amount to replenish and the payment password.

enrollment funds are produced in the mode online.

WebMoney

To make a payment you need:
  • Make sure that the WebMoney Keeper wallet management application is running;
  • Go to Account replenishment service ;
  • Enter the personal account number and the amount of replenishment;
  • Log in to the WebMoney system;
  • Check payment information (type of service, account number, amount);
  • Select a wallet for payment and confirm the payment.

On-line payments
Commission 1.8%

RuRu.ru

RURU payment world is a fast, convenient and secure way to pay for the most popular services. You can pay for OnLime services on this site, or use SMS requests for payment if you are on the road. You can install the mobile application "RURU payment world" in your iPhone or Android phone.
You can pay for services for your relatives and friends, even if you now live in different cities.
Online payments.

IntellectMoney

IntellectMoney is a convenient and safe way to top up your account balance for all OnLime subscribers. Replenishment of the account occurs in real time on the website of the payment system. Also, through IntellectMoney, you can pay for the services of more than 750 companies, make purchases in online stores, make secure payments from bank cards, send money to the accounts of other users and instantly withdraw them from the system.

When paying, pay attention to the size of the commission.
On-line payments.

Access to Citibank Online does not require any special software to be installed, the system works through a regular Internet browser.

Payment is made with a debit or credit card (when paying with a credit card, the transaction is processed as a regular purchase in a store).

On-line payments.
When paying, pay attention to the size of the commission.

Single Wallet

Registered users of the service can pay for services:
  • from a mobile phone through the "W1 Java Mobile" application;
  • from a mobile device with the Windows Mobile operating system through the "W1 Windows Mobile" application;
  • from a mobile device with the Symbian operating system through the "W1 Symbian Mobile" application;
  • in your personal account on the website www.w1.ru;
  • wap-site wap.w1.ru;
  • from a Windows Vista computer using the "W1 Vista Gadget".

To make a payment you need:
- in any application W1 select "Payment for services";
- find a provider using the search or in the appropriate section of the rubricator;
- indicate the account number and the amount to be credited;
- check the correctness of the entered data and confirm the payment.

On-line payments.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

You can deposit funds through the Russian Standard Internet Banking system,
as well as through the Bank's ATM network.

On-line payments.
When paying, pay attention to the size of the commission.

Alfa-Click Internet Bank

Alfa-Click Internet Bank is a modern, convenient and practical set of banking services and the ability to make electronic payments via the Internet with maximum speed and reliability.

On-line payments.
When paying, pay attention to the size of the commission.

Other payment methods

Post Bank

On-line payments
When paying, pay attention to the size of the commission

USGP (Unified System of City Payments)

Addresses of terminals of the EGSN system

On-line payments
When paying, pay attention to the size of the commission

Cyberplat

Payment acceptance points through the CyberPlat system

You can pay a subscription fee through the cash desks of stores.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

Terminal addresses DeltaPay systems

On-line payments
When paying, pay attention to the size of the commission

Euroset

In Euroset, you can pay for OnLime services - Home Internet, Digital and Interactive TV, Home Phone

On-line payments

Please pay attention to the size of the commission charged from the payer.

How to pay?

It is enough to name the home phone number or personal account, as well as the amount that needs to be credited.