The concept of outsourcing entered Russian practice only a few years ago, but has already become widespread. The essence of outsourcing comes down to the transfer by a company of certain operations to a third party.

This phenomenon quickly caught on, enterprises appreciated all the advantages of the system, and now there is quite high competition in the market in the field of outsourcing services.

Outsourcing - what is it?

Outsourcing (English outsourcing: out – external, located outside, source – source) is a set of activities aimed at transferring certain processes and functions by an enterprise to another organization. In general, outsourcing is the use of someone else's resources.

Main features of outsourcing

• existence of an agreement on the transfer of functions;
• long-term agreement (more than a year);
• transfer of only non-core (non-core) operations;
• possibility of transferring business processes (accounting, personnel selection, technical maintenance).

What is an outsourcing company

The organization taking over the functions is most often highly specialized, which increases the quality of service and the level of responsibility. Such companies are called outsourcing or outsourcers.

Types of outsourcing

There are many types of outsourcing - almost all non-core activities can be transferred to outsourcing companies.

Accounting

One of the most popular forms of outsourcing is rightfully considered to be the transfer of accounting and reporting at an enterprise to a third-party organization. For the results of the enterprise-customer of services.

Several options for cooperation are possible:

• drawing up reports;
• record keeping;
• full service (everyday accounting, reporting, creation and maintenance of primary documents).

In general, outsourcing of accounting services is a convenient function that allows you not to create an accounting department at the enterprise.

IT outsourcing

IT outsourcing involves the transfer of a fairly wide range of functions related to the maintenance of computers and other office equipment. Any service in this area can be classified either as equipment maintenance (printer repair, all-in-one PC, etc.) or software (creation and maintenance of computer programs).

IT outsourcing is most widespread all over the world - this is due to the increased use of information technology and high requirements for specialists in this field.

Video - what are the advantages and benefits of IT outsourcing:

Personnel outsourcing

Personnel outsourcing is more relevant for large enterprises where staff turnover is possible. Human resource management issues are very time-consuming and cost-intensive.

Special recruitment agencies can take on the functions of hiring staff, calculating the tax burden associated with wages, calculating bonuses and compensation.

Payroll calculation is much less likely to be the object of outsourcing services.

The recruitment agency is not responsible for the quality of staff work.

Legal

Legal outsourcing is convenient for medium and small companies. A special outsourcing company will provide services on tax and labor law. You can also outsource the reorganization and liquidation of legal entities.

Highly qualified lawyers of outsourcing companies make it possible to completely transfer legal functions. An in-house lawyer will most likely cost more than a third-party specialist, since the workload on a specialist is usually low.

Video about legal outsourcing:

Logistic

Logistics outsourcing is also called transport outsourcing. It involves transferring transportation functions to a third party. This is convenient for those enterprises that use logistics services from time to time and do not need to maintain their own logistics service.

The logistics company will take over the functions of storing stocks and finished products and transporting them. All processes related to transportation and warehousing also fall within the competence of the transport company.

Video about the nuances of logistics outsourcing:

Industrial (production)

Production outsourcing is typical for high-tech enterprises. Companies in the technology and telecommunications industries outsource the entire production process to a third party.

As a result, manufacturing costs are reduced, quality and reliability are increased. This way, they can focus on promoting existing products and developing new products.

Advantages

The main advantages of outsourcing include:

• cost reduction;
• staff reduction;
• the ability to concentrate on core activities;
• receiving higher quality services;
• division of responsibility.

You should turn to outsourcing if paying for the services of a third-party company would be more profitable than maintaining your own department. That is, the costs of an outsourcer will be lower than the costs of a full-time employee.

The main advantage of outsourcing is the ability to concentrate on core activities. Thus, part of the non-core functions is transferred to another organization, this allows saving resources that are directed to the development of the enterprise.

Companies that provide outsourcing services offer higher quality work and are responsible for its results. Their narrow specialization allows them to train employees in a timely manner and use advanced technologies, which is also an advantage for the customer enterprise.

Price

In absolute terms, the cost of outsourcing is higher than hiring a full-time employee. But you also need to consider the actual time savings when making comparisons and consider the opportunity costs.

The outsourcing company is responsible for all payments related to the employee’s salary: insurance premiums, sick leave, maternity leave, and vacations. Also, in case of temporary downtime, the costs associated with them will also be borne by the outsourcer.

Many outsourcing companies offer discounts for the same amount of work under long-term contracts. Payment for outsourcing services occurs only upon completion of work.

Exists three types of outsourcing payment:

• payment based on results;
• payment according to the hours specified in the contract;
• payment for actual time worked.

Most payment based on results is common– funds are transferred only after receiving a specific quantifiable result, for example, preparation of financial statements.

Pay by the hour specified in the contract is usually used when performing non-standard tasks for which time standards have not been established. In this case, the outsourcing company puts forward a proposal for the completion time, and the customer company agrees to the set time frame.

Payment for actual time worked used, for example, when ordering outsourcing services for hiring personnel. An outsourcing company specialist spends time recruiting personnel. He is not responsible for the subsequent work of the hired employee. He is paid only for the time actually worked.

Outsourcing in Russia

At the moment, in Russia there is already a certain understanding of what outsourcing is. But this, in turn, gave rise to many incorrect stereotypes. Not all enterprises understand that outsourcing is not hiring employees from outside, it is full-fledged cooperation in a specific area.

With the help of outsourcing, it is easier to increase capacity and increase market share. An outsourcing company provides support and full service for a specific process, which means it is easier for the customer company to focus on development.

Some large Russian companies have already appreciated the advantages of outsourcing, especially in the field of IT technologies and personnel selection. Long-term contracts for the transfer of functions allow us to reduce costs year after year.

Another feature of Russian outsourcing is the attitude of managers towards the transfer of functions. It must be remembered that outsourcing is a division of responsibility, and not a complete shift of responsibility to the outsourcer.

Examples

Currently, many world leaders in various industries use the services of outsourcing companies.

A global example of the successful use of outsourcing is IKEA company (IKEA). The company currently uses more than 2,500 third parties to produce its products. The supply chain (logistics service) is also outsourced. All company activities are focused on the main activity - retail sales.

Another large NOKIA company (Nokia) has completely outsourced technical maintenance and uses the services of IT outsourcing companies, which allows the company to reduce costs. Nokia also outsourced call center services, which allowed the company to focus on core production and marketing, as well as on creating a new product.

Discussion (14)

Any outsourcing services have now become very popular, and there is simply no end to clients. Well, it’s much easier to outsource the work if you don’t have time and where they will find you the right person themselves.

Outsourcing in Russian is when the same workers remain in the same places and do the same work, but report to another employer and receive a significantly lower salary. Although the former employer pays for the outsourcing. the company paid many times more than it previously paid its employees. The question is, who benefits from this and where does the difference go?

This is how it is in our region (Bashkortostan). We, that is, the technical staff, were transferred to this outsourcing company, where we have to sign an agreement every three months. And as they explained to us, we will work, but there will be no entry in the work book, and there will be no length of service. There are no sick days or vacation pay either. ?

Reducing the number of full-time personnel, first of all, the creation of an outsourcing company by the production manager themselves, the recruitment of unqualified personnel to the staff of the outsourcing company, the lack of social services, and finally taxes that could replenish the state treasury - this is our Russian outsourcing.

Yes, separation of powers! Protects the manager from vanity, Each specialist in his field and clearly fulfills his duties. An enterprise under socialism, even for doctors

Can you tell me about labor protection, can I provide outsourcing services? If yes, then tell me where to start, education has a direction in technosphere safety.

1. Hello.
   Our company is searching for personnel to work on a rotational basis in the Russian Federation.
   We are currently expanding the market for our services, namely searching for companies with which we plan to closely cooperate in the future,
   For a small commission, we are ready to provide you with employees for currently in-demand vacancies.
   If you are interested in our offer, then we can discuss all the conditions in the future.
   If you are interested in our offer, we will be waiting for your response by email.

   I’m an accountant, I’ve long dreamed of doing outsourcing services, but I’m afraid! And I’m not so much afraid that I won’t be able to cope or that I’ll get scammed, what scares me is that I might simply not find clients.

   My business is a cargo taxi service. This is a small organization with a staff of five people. The senior dispatcher calculates and issues salaries to employees. The rest of the accounting is outsourced. A professional accountant prepares financial statements for my company. It’s convenient, so outsourcing accounting services is an ideal option for me.

   I can say that the phenomenon of outsourcing under ideal conditions is described here, as it should be. A sort of “spherical horse in a vacuum.” In our realities, there are a lot of abuses in this area. In fact, the outsourcing agreement is a loophole that allows, for example, various state unitary enterprises subordinate to the executive authorities, after concluding government contracts with the state. the customer to give the requested work to a third-party sub. to the contractor (in this case, the state unitary enterprise retains a margin and appears as the performer of the work). This is absolutely legal, since neither 223 Federal Law nor 94 Federal Law in any way regulates or prohibits the organization that has won the competition from engaging third-party companies under outsourcing agreements, which actually perform the work.
   I know this scheme quite well, as I have often encountered it personally, having worked in the public sector for many years.
   This example, of course, does not mean that the practice of engaging contractors as part of outsourcing is in itself vicious. In private business, for example, this is used quite successfully and justifiably. And if we talk about small businesses, then outsourcing is perhaps the main means of saving payroll in the early stages of the functioning of any organization.

   A fairly convenient proposal for conducting business at an enterprise. And indeed, if the company is small, why have an entire accounting department, for example, to prepare this or that report once or twice a year))) Now everything is simple. You can easily enter into an agreement with a third-party company that provides one or another service you need. That's all! If necessary, you can use their services, thereby making your work easier and freeing up time, and most importantly, saving money! This type of service has indeed become popular in our country relatively recently, but is already very popular today.

   Undoubtedly, outsourcing services have a great future. Nowadays there are a lot of companies with a small staff. For example, in a company with 5 full-time employees, it is not profitable to have an accountant, a computer and IT specialist, but there is a considerable need for such services. Firms providing outsourcing services also spend little time on such clients, receiving payment either by the hour or by the result. Profitable and convenient.

We provide personnel for shops and retail chains. Today, more than 2,500 employees work throughout Russia.

The main work that our employees perform is display in the sales area, loading work, consulting customers on the product range, work on acceptance and shipment of goods, servicing customers at the checkout, as well as assembling goods in logistics centers and managing lifting equipment.

We provide personnel for shops and retail chains. Today, more than 2,500 employees work throughout Russia.

The main work that our employees perform is display in the sales area, loading work, consulting customers on the product range, work on acceptance and shipment of goods, servicing customers at the checkout, as well as assembling goods in logistics centers and managing lifting equipment.

We provide personnel for shops and retail chains. Today, more than 2,500 employees work throughout Russia.

The main work that our employees perform is display in the sales area, loading work, consulting customers on the product range, work on acceptance and shipment of goods, servicing customers at the checkout, as well as assembling goods in logistics centers and managing lifting equipment.

We provide personnel for shops and retail chains. Today, more than 2,500 employees work throughout Russia.

The main work that our employees perform is display in the sales area, loading work, consulting customers on the product range, work on acceptance and shipment of goods, servicing customers at the checkout, as well as assembling goods in logistics centers and managing lifting equipment.

We provide personnel for shops and retail chains. Today, more than 2,500 employees work throughout Russia.

The main work that our employees perform is display in the sales area, loading work, consulting customers on the product range, work on acceptance and shipment of goods, servicing customers at the checkout, as well as assembling goods in logistics centers and managing lifting equipment.

For domestic businessmen, outsourcing is a new concept, but despite this, many enterprises actively use this service. Transferring non-core activities to third-party specialists is much more expensive, but the work is performed at a high quality level. Such a business can generate good and stable income. In the previous publication we told you. You will learn how to open an outsourcing company in this article.

What is outsourcing?

Many people ask the question: What is an outsourcing company in simple words? Everyone knows that it is impossible to become a professional in all industries, so each organization has its own narrow area of ​​activity. In order to pay more attention to the development of the enterprise, many entrepreneurs shift additional, important functions to other companies that specialize in a certain field of activity. This useful mutual assistance is called outsourcing.

Previously, this service was used to calculate salaries for management at some enterprises. This made it possible to avoid publicity of information. Today, businessmen who are trying to optimize their expenses are happy to use the services of leasing staff. Third-party specialists handle tax filings, visit banks, and even have access to some confidential information.

It is worth noting that in Western countries, personnel outsourcing is a fairly popular service. Some companies outsource almost 80% of non-essential functions. In our country, the outsourcing business is at the stage of development, but despite this, 30–40% of entrepreneurs are already actively using this service.

Types of services

Before drawing up a business plan for an outsourcing company, you must first decide on the type of its activity.

Among the most common services, the following should be highlighted:

1. Accountant services;
2. Tax reporting;
3. Advertising activity;
4. Employee management;
5. Office printing;
6. Cleaning;
7. Website creation and promotion.

Experts recommend choosing niches that have not yet been filled, which include:

• Development of corporate publications;
• Sales department management;
• Logistics services.

This list is unlimited by law. If an entrepreneur has found a highly specialized type of activity in his region that is in great demand, he can safely occupy this niche.

Registration of activities

Before opening a recruitment agency, you should legalize your business. If several co-founders will be involved in the business, an LLC should be opened. One owner can register an individual entrepreneur. This type of activity is not licensed, so you will not have to obtain any additional permits.

To build a business on staff rental you will need approximately 400 thousand rubles.

This amount includes the following expenses:

1. Office rent – ​​70 thousand rubles;
2. Purchase of furniture – 100 thousand rubles;
3. Business registration 10 thousand rubles;
4. Advertising – 20 thousand rubles;
5. Computer equipment – ​​100 thousand rubles;
6. Salary – 100 thousand rubles.

At the start, you will not make a solid profit. You must first establish yourself in the market and gain regular customers. If you use the right personnel selection methods and are able to prove yourself to be the best, within 2–3 years of operation the profitability of your business will reach 40%.

Staff

They are subject to the following requirements:

• Competence;
• Experience;
• Communication skills;
• Ability to communicate with clients.

Over time, as your business begins to flourish, you can hire a professional to handle employee selection. The responsibilities of the recruiting manager include interviewing the applicant, checking his professional qualities, and applying for a job.

At first, 5–10 people are enough for full-fledged work.

Basic methods of personnel selection

The main task that every new entrepreneur faces is finding employees. For this purpose, various methods of personnel selection and assessment are used. Let's look at some of them:

1. Advertisements in business newspapers and magazines;
2. State employment centers. This is one of the most common methods of personnel selection. The center offers employers several interesting programs. For example, a company can accept an employee for an internship, and after he is enrolled in a permanent job, the employment center pays him a salary for a year.
3. Recruitment agencies. Nowadays, the services of recruiting agencies are very popular. They charge 2-3 months of an employee's salary for their work. Some organizations work on a prepayment basis;
4. Advertisements in print media. By analyzing data in the media, you can find not only semi-skilled workers, but also employees for management positions. It is not practical to use such recruitment techniques to find highly qualified specialists, since they usually do not read such publications;
5. View resume. Specialists post their resumes on employment sites. If you decide to start leasing staff, you can use this information to select employees for your organization;
6. Advertisements on the Internet. To find specialists to work in an outsourcing company, you can post vacancy announcements on specialized websites on the Internet. To prevent competitors from finding out about your plans, you don’t have to disclose the company name. For feedback, just provide your email address. Such traditional methods of personnel search usually give good results;
7. Sending commercial proposals to various organizations;
8. Own internet site.

An important source of advertising can be your first clients who rented workers from your company and were satisfied with the level of service provided. Positive customer reviews will help you create an impeccable reputation and, accordingly, increase the profitability of the enterprise.

The main task that new entrepreneurs face is to tell their potential clients about the benefits they can get by using their services.

Features of personnel management

Many businessmen outsource all accounting calculations and personnel document flow. This is quite labor-intensive work. Outsourcing organizations also offer motivational and appraisal projects, as well as human resource management for small businesses. Here they use a different approach to work, so this activity is considered a separate type of business.


Video on the topic Video on the topic

Before choosing an outsourcing company, you should decide what you want to get from such cooperation. If you want to get rid of routine and save your time, but leave all strategic aspects within the company, you should choose HR document management outsourcing. Another goal is staff training, competent independent assessment, and a motivation system. In this case, you should contact outsourcing companies that conduct seminars, trainings and other events.


Many business managers who do not know how to manage personnel spend too much time solving various organizational issues. If you entrust this matter to a professional, you can calmly deal with solving major problems and developing new business development strategies. Experienced entrepreneurs know what benefits can be obtained if they transfer secondary functions of the company to third-party specialists, and therefore actively use such a service.

conclusions

In any business, there is no absolute guarantee that it will be profitable and profitable. If you correctly analyze your actions and take a responsible approach to your work, outsourcing your workforce can bring in good income. Competition in this area is low, so you can safely enter this business.

The term “outsourcing” has become widespread in the modern world. What does this foreign word mean and what is it used for?

The term “outsourcing” comes from the English word outsourcing. It means the use of any external sources or resources. In the business environment, outsourcing is the transfer by an organization (under a pre-drafted agreement) of any type of production and entrepreneurial activity to another organization that operates in a certain area.

Unlike various works that are performed on a one-time basis, periodically and with a limited beginning or end in time, outsourcing is the transfer of functions for the professional performance of services for the uninterrupted functioning of systems and any infrastructure for the period of a long-term contract. Typically, the duration of an outsourcing contract is at least one year.

In Russian business, entrepreneurial practices for the needs of outsourcing are transferred such functions as accounting, ensuring the functioning of the office, translation services, transport services, supporting the functioning of computer networks and information infrastructure, any work in the field of advertising, as well as ensuring security.

If you use the information from the Institute of Outsourcing, this area of ​​activity today is one of the developing types of optimization of the work of companies and enterprises. Equally important, the highest growth rates can be seen in the areas of financial services and accounting.

Outsourcing efficiency

Data collected back in 1997 by the American Management Association showed that even at that time, about 20 percent of all 600 companies surveyed had outsourced at least a certain portion of all their financial and accounting tasks, and 80 percent of companies had outsourced almost 80 percent of all its functions are administrative.

What types of outsourcing exist today?

Production outsourcing

This type of outsourcing (also called industrial) performs the functions of transferring part of the production or the entire production of any elements, components and parts to a third-party company.

This type of outsourcing is especially popular among various companies in the computer components production sector.

IT outsourcing

As it is also called, ITO implies delegation to any professional team to resolve certain issues that are related to the development, implementation or maintenance of information systems, both at the level of the entire infrastructure of an enterprise (maintenance of equipment or software), and a certain set work related to the development or support of the normal functioning of a number of areas of systems (for example, programming, testing and much more).

Knowledge management outsourcing

Such a complex name means that this type of outsourcing is necessary in order to manage processes that require fairly in-depth study or serious data processing analytics.

This type of outsourcing will also be required for the formation and management of so-called “knowledge bases”. They may be needed to support the adoption of certain decisions. It is also worth adding that knowledge management outsourcing is just beginning to gain popularity in the United States.

Legal outsourcing

There are a number of rather difficult issues associated with outsourcing. For example, in a number of situations, a company is obliged to transfer functions to carry out certain activities to other companies.

A striking example is when a mutual investment fund does not have the ability to keep records on its own (usually the problem also lies in the fact that mutual funds cannot even monitor and manage their own assets). For this reason, a mutual fund is forced to resort to the services of a management organization, an auditor, and even a custodian.

The most popular types of outsourcing

Today in the world you can count a huge number of different types of business process outsourcing. Some of these types of outsourcing are quite successfully used in Russia. Depending on some of the specifics and scope of activity, tasks and goals in each specific organization, the processes transferred to any third-party organizations for execution may differ greatly from each other.

However, there are some striking examples that perfectly illustrate the importance of outsourcing for many companies, regardless of their size.

Outsourcing in the field of information technology

The rapid development of the information systems sector has led to the fact that they can also outsource and take on a number of tasks from third-party companies. Until the 90s, many types of outsourcing (for example, offshore outsourcing of companies performing the function of a call center) were difficult to implement. This was due to a number of technical reasons and circumstances.

Often, the concept of “information process outsourcing” refers to the outsourcing of IT processes to companies that are in no way connected with the IT industry. In Western Europe, the USA and Canada, IT outsourcing has become widespread in recent years, which has some characteristic features. The point is that the contractor receives the entire IT infrastructure of his customer. This is a rather risky option when it comes to expensive equipment that can easily be damaged.

For this reason, such an approach is extremely rare in Russia. Most often, companies choose to use limited types of such outsourcing. For example, application hosting, technical support for small corporate websites.

Also today, the main providers of outsourcing services in the IT field are the so-called “system integrators,” although over the past couple of years a set of serious Russian players have already appeared who consider outsourcing the main type of their professional activity.

Also, in recent years, large global companies such as IBM and HP have increasingly entered the Russian market. There is also the Saas model, which can also be considered as an option for outsourcing in the field of software operation.

Outsourcing in the field of information technology today is the transfer to a contractor of a whole set of internal services or work of the customer organization. Also, this set of works may include the use of software products of the customer company, some applications and parts of the infrastructure.

The simplest version of this practice can be called banal hosting of a company website. Many modern organizations use outsourcing, which can be called a sign of the popularity of this type of service. Outsourcing is also quite beneficial for the end consumer.

In Russia, outsourcing can be considered as a service that is organized by a specific company, where a couple of services can be provided comprehensively in order to cover as many of the potential client’s needs as possible. Despite this, in reality the emphasis is on a specific service (the most profitable for the outsourcing company: a service on which you can make great money).

Maintenance of company infocommunication systems

Maintenance of personal computers on a subscription basis is the most popular type of outsourcing in the field of information technology.

With this type of service, the customer receives an offer for a comprehensive set of various services that will allow him to do it completely without intervention or at least significantly reduce his workload.

What does computer subscription service include?

With this type of service, the customer receives a whole range of different services, which allows him to do it almost completely without any administration. Now the outsourcing company will be engaged in setting up and updating the technical part of computers, setting up and updating software, creating effective anti-virus protection, prevention (anti-virus), timely repair and replacement of equipment, various preventive measures, backup of important information, consulting and training of personnel on issues related to the competent and effective use of computer technology.

Also, some companies providing outsourcing services resort to a number of related services. For example, supporting the performance of office equipment, upgrading the computer fleet, laying local networks, IP telephony and setting up a PBX, auditing and consulting. It is for this reason that servicing just one computer network can take the form of servicing an entire complex of information systems of the client company.

Outsourcing is also used in the financial sector.

Most often you can find accounting outsourcing. The thing is that accounting is quite difficult and this difficult process may require some specialized knowledge. In such a situation, the simplest and most effective solution would be to outsource accounting. This will save time and effort on other (more important) tasks.

Hello, dear readers of the blog site! When working on the Internet or even just surfing, you often come across terms that are not always clear to the inexperienced user. Therefore, valuable time has to be spent searching for adequate definitions.

This is especially true for concepts borrowed from foreign languages ​​(mostly English, which serves as the language of international communication). Outsourcing is just such a term that requires additional clarification, which is what we will now do.

Moreover, I will try to give an explanation in the simplest words, and not in abstruse definitions, so that it is clear to everyone without exception, otherwise what is the point of this publication. Moreover, I will try to demonstrate existing types of outsourcing using very specific examples.

What is outsourcing with available examples

To begin with, let us immediately give a clear definition of this concept, and only then we will discuss in more detail about its essence. This term comes from English outsource(outsource - external resource) and its derivative outsourcing(the process of using an external resource).

The meaning of the word outsourcing in the vast majority of cases is inextricably linked with business, and it is applied both in real life and in online entrepreneurship. In any enterprise, even the smallest one, with a small number of staff, along with the main one, several related business processes take place at once and need to be managed. This includes accounting, transportation, logistics, the use of IT (IT) technologies, working with personnel, etc. These are all potential outsourcing services.

So, we can answer the question quite specifically: What is outsourcing in simple words? In essence, this is the transfer of some related functions of the company on the basis of contracts to third-party services (outsourcers).

Moreover, in this case, you not only relieve several “headaches” at once, but also get a very high-quality result, since, as you know, highly specialized specialists know the work in their field an order of magnitude better than generalists, which is logical.

Of course, you have to pay for everything in this life, both literally and figuratively, outsourcing is no exception. But we’ll talk about this in more detail below. Now I want to move on to real examples to demonstrate the above.

Think, An online store can serve as a clear example. Let's say you yourself are a good specialist in the field of creating websites and attracting potential clients. But this is not all, since you need to communicate with clients, and in this regard, a call center is required.

In addition, ordered goods require delivery to their destination, so there is a need for logistics specialists, and turnover should be somehow tracked (accounting). In general, it is impossible to do without appropriate structuring, otherwise there will be no success.

This is where outsourcing comes to the rescue. You can focus on the main direction of your business, and you can delegate the solution of related tasks to specialists (call center, accounting services, delivery of goods) on the basis of an outsourcing services agreement.

Another illustrative example the following may serve. Let's say you have your own website. To host it, a specialized server is required, provided by , which, in turn, can be considered an outsourcer. After all, he takes upon himself the responsibility to ensure the reliable functioning of your project.

Promotion of a web resource can be left to an SEO company, the same can be done for the actual creation of a corporate website, its maintenance, including installation and configuration of software, etc. All this can logically be attributed to IT outsourcing.

If we take a large corporation, then it is possible to outsource many areas at once: advertising department, sales, personnel, accounting, legal department, security functions, etc. Naturally, solving all these problems requires hiring personnel, the provision of which is the responsibility of the outsourcer.

Main, need to understand the difference between an ordinary service that provides one-time services, and an outsourcer that performs the necessary functions on for a long time(from several months to several years) based on the contract.

Types of outsourcing

Well, we looked at simple examples. Now, to complete the picture, we should systematize the information received and list the types of outsourcing and how they are characterized:

1. Production outsourcing— production of products (in whole or in part) or individual components is transferred to a third party. You can see examples everywhere. Let's say, for a well-known large automobile company (for example, Ford), components are manufactured not only at various factories, but also in different countries.

2. IT— I have already mentioned this type of outsourcing. It involves delegating programming functions to third-party companies, creating websites, including hosting services, developing, configuring and maintaining software.

3. Business process outsourcing— transfer of secondary functions (one or more) to the outside. This could be, for example, financial services, including accounting, marketing, logistics, and personnel issues.

4. Knowledge Management— this type of outsourcing involves the administration of processes that require serious analytics (use of intelligence), which may be needed in the future, including for making important decisions.

Outsourcing services can be classified according to form and in this case they are divided into outsourcing in the field of IT, personnel management, marketing communications, legal, information support, publishing, logistics and social services.

Pros and cons of outsourcing, as well as its prospects

As in any business, when deciding whether to outsource certain functions of a firm or company, you need to think carefully. Situations are quite possible when outsourcing may become economically unprofitable and even cause losses.

Therefore, it's time to analyze the positive and negative sides of outsourcing, which undoubtedly exist. TO benefits The following can be included:

• This is significantly cheaper than maintaining your own department to solve related problems. Sometimes the services of a high-quality specialist with a high salary need to be used a limited number of times, while outsourcing allows you to adjust the frequency and volume of necessary work
• Provides an opportunity to increase the efficiency of business processes by optimizing costs and turning them from permanent to temporary
• Allows you to concentrate on running your core business and working with clients
• Creates favorable conditions for structuring work with personnel and reduces the risk of undesirable situations (unplanned dismissal of valuable employees, sudden absence due to illness, etc.)

As disadvantages We can highlight the possibility of disputes regarding contractual obligations, the risk of leakage of confidential information, and working relationships with personnel who are not a permanent part of the company.

In addition, it is necessary to clearly calculate how necessary it is to delegate certain business processes to third-party services; mistakes in this aspect can result in financial losses. However, clear and scrupulous analytical work in this direction can reduce the impact of cons to the minimum limit.

Well, as a summary, it should be added that outsourcing as a management strategy has long been used in the advanced countries of the world and is gradually spreading its influence in the post-Soviet space at the present stage. It is already proving its effectiveness, including when doing business on the Internet.