User reviews are the second thing you should definitely read when choosing an Internet provider. First and foremost, read the contract. But most often, official documents are not read at all, and reviews are studied after the occurrence of troubles in order to prove their case. It turns out a vicious circle. In our article, using the example of the Internet provider Onlime, we will consider how to act in problem situations, what to look for, how to behave with company representatives.

Online ISP: Overview

OnLime is the brand of the largest telecom provider in Russia OJSC Rostelecom, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then OnLime has consistently topped the rating of metropolitan providers of home Internet, digital television and telephony. According to the company, 3.2 million apartments have Onlime TV and access to the network using FTTB technology.

OnLime has its own backbone network, laid out in accordance with the circular architecture of the capital. district and district significance pass underground, through sewer shafts. From district nodes to individual clusters (about 10 nearby houses), cables run along power lines. Highways cover all areas of the city and suburbs.

All cables, with the exception of the one from the entrance to the apartment, are redundant. Great fault tolerance is also promoted by a circular single break will not cause damage: the backup line will immediately turn on. Only severe accidents can disable TV broadcasting and Internet connection.

The TV signal comes from 10 satellites, which are capable of receiving more than 200 channels, including in HD quality. Alcatel-Lucent's Alcatel-Lucent data center equipment is characterized by high port density and high power.

Onlime: Internet tariffs, connection features

For new subscribers, "OnLime" offers a promotional connection for 290 rubles per month. within 3 months. Next, you are asked to choose a tariff option:

1. "OnLime-100" - unlimited Internet for up to 100 Mbps.

2. "OnLime-60" - the maximum declared speed is up to 60 Mbps.

3. "OnLime-30" - unlimited at speeds up to 30 Mbps.

To identify the user of the "Onlime-Internet" service, each client is given a login and password, access to a personal account. debited daily in equal installments.

Connection occurs within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options, services are entered into it, the maximum connection speed that the company provides through the channel from the data center to the user's equipment is indicated.

Onlime: home internet reviews

The latter is the reason for the negativity on the part of many users. No. 1 in the rating of negative reviews - slow connection speed. For example, 25-30 Mbps. instead of the declared 60 Mbps.

Responding to negative reviews, Onlime states that the speed prescribed in the contract is a theoretical concept. In practice, this parameter is guaranteed across the channel between the company's server and the user's computer. The areas where the packet rate can be cut are:

• User equipment that for some reason cannot give the desired speed (crooked firmware or software, poor technical characteristics, radio equipment operating in the 2.4 GHz band in close proximity, etc.). You can draw a rough analogy: you can’t watch a 3D movie on a black-and-white Rainbow tube TV, even if this service is paid for.
• The channel from the data center to the global server and this server itself, due to its workload, which the provider cannot influence, can also cause a slight decrease in speed.

The connection speed is always less than declared in the tariff. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mbps. the difference in speeds is noticeable only when downloading large amounts of information.

How to behave in case of problems with the Internet?

What you need to demand from the provider through a written statement:

1. Checking the technical condition of the connection to understand at what stage the speed is lost.
2. Checking the Internet settings in your account.
3. Troubleshooting fiber optic cable.
4. Repair or replacement of non-working equipment.

What you can do yourself:

• Update computer software, network card drivers, hardware. Install an antivirus (one!) and scan. Download and update the firmware of the router. When using Wi-Fi on multiple devices, the speed is cut between them. In extreme cases, the connection can be made faster by disabling the Windows Firewall (mandatory with a working antivirus).
• If Onlime-Internet is gone, and the usual actions do not help, you need to check with a technical service consultant if the MAC address of the machine is entered correctly in the settings. This is a trifle, but in 30% of cases of lack of access, it is human error that is to blame.

Home television and telephony "OnLime"

Digital TV Onlime - the ability to watch over 200 channels, including in HD quality. Metropolitan subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause TV programs, access to the media library, multi-window. Interactive TV is connected using an Internet cable and an HD set-top box.

Digital TV customers are offered a choice of 4 tariffs and additional packages ("Cinema+", "Adult", "Football" and "Our Football+", Viasat HD):

• starter - 111 channels for 320 rubles / month;
• optimal - 136 channels for 450 rubles / month;
• advanced - 164 channels for 580 rubles / month;
• maxi - 203 channels for 1700 rubles/month

Tariff options for interactive TV cost the same, but 10 more channels are provided.

Those who use the Internet from OnLime can connect a home phone either with a per-minute payment (0.5 rubles / min.) Or an unlimited option.

Onlime (digital TV): reviews

What problems do OnLime clients note? This is:

1. No picture, bad picture.
2. The lack of channels, their incorrect setting.
3. Unstable operation of the set-top box when switching to "Interactive TV".
4. Additional packages do not work, their quality leaves much to be desired, etc.

A surge of such negativity was in 2010, when a massive transition from analog to digital broadcasting was carried out. Residents did not know how to set up receivers, channels changed places and “disappeared”, TV sets were not adapted for “digits”, masters could not cope with current applications. Over time, the situation has stabilized. Now we are witnessing the transition from digital to interactive TV. The settings need to be changed again, the receivers need to be improved, to run an Internet cable, to learn how to use online services that are unusual for TV. In many ways, this technology is still being “tested” by the provider itself, tests are being carried out (on clients), which does not add either love or loyalty to the provider.

What to do if the TV does not work:

• Carry out autotuning of the receiver several times.
• Call the master (through Onlime sales offices, hotline phone or website) and hope that he will have few applications on the list.

The expectation of a specialist, his professionalism and courtesy - a separate conversation.

Onlime: technical support, masters, call center

Only lazy people do not talk about the rudeness and lack of punctuality of the provider's masters. The operator, accepting the application, warns that the technician can come at any time during the working day. It irritates working people.

Every morning, the foreman distributes applications among the foremen. Specialists are assigned to a specific area. Applications go in a live queue, if there are a lot of them, they are pushed back the next day. The queue can be scheduled for several weeks in advance - unfortunately, this is typical for giant providers during the introduction of a new service. The master does not have the right to demand money for setting up, training and demonstrating the service. He cannot leave before the client is convinced that the Onlime Internet, phone or TV is fully operational.

Technical support, which is far from engineers, does not configure channels remotely. She can: change the tariff, channel package, include the promised payment, advise on payments and charges.

A lot of negativity is due to the fact that the representatives of the provider call with offers to take advantage of the promotion or connect the service. In this case, you need to write an application to exclude your number from the call list.

Onlime: equipment

Often people write reviews like this: "Onlime gives out used equipment that obviously does not work, because it is outdated even for its manufacturers."

The router and router from Upvel, D-Link are Chinese-made devices with an average level of quality. NetGear supplies premium devices that can establish a dual-band connection - 5 GHz for large amounts of information and 2.4 GHz for normal web surfing.

Which is better: buy a router or take advantage of the provider's offer? It is better to choose your own equipment more powerful, with up-to-date firmware; it is suitable for any operator, but you will have to configure it yourself. An onlime router is cheaper, you can rent it and change it if necessary.

When concluding a contract, you need to be careful with the wording. Renting a router involves a small amount, by which the subscription fee will be increased. When terminating the contract on the day of termination, you must return to the sales office a complete set in working order. Otherwise, in accordance with the contract, the company has the right to assume that the router is redeemed, and its full cost will be withdrawn from the client's personal account.

Buying in installments or at a time can be beneficial if the provider is not going to change, and you don’t want to buy a more expensive device.

Not all Chinese devices are bad, but the provider's technicians confirm that the standard Upvel routers are of average quality and, despite the declared speed of 150 Mbps, can hardly cope with 80 Mbps. After receiving the equipment from the provider, its software must be updated without fail.

Onlime: dispute resolution

It is very indicative how the provider's specialists work with pretentious clients. First of all, we are talking about incorrect or missed payments, termination of contracts, promotions, etc.

According to consumer reviews, Onlime is rarely in a hurry to return money in the event of a problem on their part or the termination of the relationship. According to the law and the Communication Services Agreement, an application for financial problems must be resolved within 10 working days, a complaint on a technical issue - within a month. The arrival of the master, no matter how busy the technicians may be, can be expected within 5 working days.

Rules of conduct in the sales office "OnLime"

1. Only the owner of the contract with a passport or power of attorney should contact the sales office. The operators will not even talk to relatives or friends, and this is their right.

2. The contract is a guarantee that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it says: “router in installments”, then it will have to be redeemed, even if the client used the service for a week. You need to be especially careful with shares: in case of early termination of relations, there may be penalties and fines.

3. After writing the application, ask for a copy certified by the seal and signature of the teller. Do not wait for a solution to the problem right at the sales office: consultants only register complaints and provide superficial information, and a specially trained department is involved in the consideration of applications, whose employees know the contract by heart. It is also useless to ask for the phone number of the "head of this office." A copy is needed in order to prove one's case in case of "loss" of the original.

4. Be polite.

It would seem that if users write such reviews, Onlime should have gone broke a long time ago. But, according to statistics, the number of complaints registered in the network is not more than a fraction of a percent of the total number of subscribers. 90% of non-working services are due to equipment misconfiguration or human error, and only 10% are due to fiber optic cable breaks.

Completely trouble-free operation is not guaranteed by any supplier, especially such a giant as Onlime (Rostelecom). In any case, knowledge of your rights and obligations, attentiveness and courtesy are the basis of a long and mutually beneficial relationship with the provider, which means stable high-speed Internet, interesting TV programs and a ringing home phone.

Sberbank. Mobile applications.

When paying, no commission is charged.

Yandex money is an online payment service that operates 24 hours a day, 7 days a week.
Using Yandex.Money is easy. All interfaces - the site, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Eleksnet Wallet website.
To make a payment, enter the personal account number of the Onlime subscriber and click on the "Pay" button, after which a page with a ready form of payment will open.
Enter the number of the Eleksnet Wallet, the amount to replenish and the payment password.

enrollment funds are produced in the mode online.

WebMoney

• Make sure that the WebMoney Keeper wallet management application is running;
• Go to Account replenishment service ;
• Enter the personal account number and the amount of replenishment;
• Log in to the WebMoney system;
• Check payment information (type of service, account number, amount);
• Select a wallet for payment and confirm the payment.

On-line payments
Commission 1.8%

RuRu.ru

IntellectMoney

When paying, pay attention to the size of the commission.
On-line payments.

Access to Citibank Online does not require any special software to be installed, the system works through a regular Internet browser.

Payment is made with a debit or credit card (when paying with a credit card, the transaction is processed as a regular purchase in a store).

On-line payments.
When paying, pay attention to the size of the commission.

Single Wallet

• from a mobile phone through the "W1 Java Mobile" application;
• from a mobile device with the Windows Mobile operating system through the "W1 Windows Mobile" application;
• from a mobile device with the Symbian operating system through the "W1 Symbian Mobile" application;
• in your personal account on the website www.w1.ru;
• on the wap-site wap.w1.ru;
• from a Windows Vista computer using the "W1 Vista Gadget".

To make a payment you need:
- in any application W1 select "Payment for services";
- find a provider using the search or in the appropriate section of the rubricator;
- indicate the account number and the amount to be credited;
- check the correctness of the entered data and confirm the payment.

On-line payments.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

On-line payments.
When paying, pay attention to the size of the commission.

Alfa-Click Internet Bank

On-line payments.
When paying, pay attention to the size of the commission.

Other payment methods

Post Bank

On-line payments
When paying, pay attention to the size of the commission

USGP (Unified System of City Payments)

On-line payments
When paying, pay attention to the size of the commission

Cyberplat

You can pay a monthly fee through the cash desks of stores.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

On-line payments
When paying, pay attention to the size of the commission

Euroset

In Euroset, you can pay for OnLime services - Home Internet, Digital and Interactive TV, Home Phone

On-line payments

Please pay attention to the size of the commission charged from the payer.

How to pay?

It is enough to name the home phone number or personal account, as well as the amount that needs to be credited.

The Moscow provider company OnLime sells telecommunications services. OnLime considers reliability, uninterrupted communication and high connection speeds to be the distinguishing characteristics of its service. The provider is actively developing the OnLime personal account service, with the help of which subscribers manage the necessary services without contacting the company's operators.

Possibilities of a personal account

The OnLime personal account allows the subscriber to carry out the following actions:

• Find out the status of all services used by the subscriber.
• Switching from tariff to tariff.
• Activation/deactivation of basic and additional services.
• Carrying out payments and auto payments (including promised ones) without commission.
• Consolidation of several accounts under one account and distribution of funds between them.
• Payment from bank cards, Rostelecom payment cards, Yandex Money wallets.
• Order TV and Internet equipment for rent.
• Call a specialist to set up a home network.
• Receipt of invoices for services in electronic form.
• View a log of all operations for crediting and debiting funds on the main and bonus accounts.
• Online consultation in chat format.
• Accumulation of points for services and goods from the bonus catalog.
• Exclusive offers from OnLime.

In addition to the options available through the official OnLime website, the My OnLime application includes a TV Guide for digital TV channels. So far, the application can only be used by owners of Apple devices.

Registration and login to your personal account

Since OnLime is part of Rostelecom, customers of both companies use the Unified Personal Account to work with the services. That is, users who already have an account on the rt.ru website can enter their OnLime personal account with the same login (usually email or mobile) and password.

New customers need to open the rt.ru website, click the "Personal Account" button, select the "Register" button on the page that opens and get an account using a mobile phone number or email address. Additionally, you will have to come up with and enter a password, as well as select the region in which the subscriber lives from the drop-down list.

You can log in to your OnLime personal account:

• From each page of the site onLime using the light green button with the key icon in the top menu bar. When you click on the button, a drop-down form for entering a login and password will open.
• By typing "my.onlime.ru" in the browser line.
• From the mobile application "My OnLime" for iOs from version 7.0.

The OnLime system allows you to recover your password and login in two ways:

• Online. If not all registration data has been lost, you can request a password and login reminder to the email address used in registration. After that, it is recommended to change the password.
• Through tech support. If the client does not have information about the personal account number and the mobile number registered in the system, the problem of access to the OnLime personal account can be solved by contacting technical support. Having sent a message describing the problem or dialing the hotline number, you need to prepare to tell the operator your passport data, connection address and code word (if it is entered in the system database).

What affects internet speed? How to measure internet connection speed?

The quality of the speed measurement is affected by a number of factors:

• Speed servers

• Speed and settings router, if your computer is connected to the local network through it

• Running programs on the computer at the time of checking

• Antiviruses and firewalls running in the background

• Computer and operating system settings

Before measuring the speed, you must disable all programs and follow the link:

Internet access technology from OnLime provider.

Internet access technology optical fiber to the building and twisted pair cable to the subscriber's apartment.

Technology advantage:

• Internet access speed up to 890 Mbps,
• the connection is made by connecting the cable to a PC or a wi-fi router
• Internet connection does not require a modem
• When connecting, you must have a network card / network adapter. (in most cases, the hardware is built into the motherboard)

What is SMS/Viber Alert?

The service allows you to receive up-to-date information about the status of your personal account, promotions, special offers to the mobile phone number you specified. You can subscribe to the service at the time of the conclusion of the contract, through your personal account or in the OnLime Customer Support Service by a round-the-clock phone: 8 800 707 12 12

Is it possible to work on the network through VPN (Virtual Private Network)?

Yes, you can work with VPN with other networks (for example, with your corporate network) from the OnLime network.

Is it possible to organize wireless Internet access at home?

Oh sure. For those subscribers who prefer wireless network access in their apartment, we have provided several connection options.

If you only have Home Internet from OnLime, then the best option is to install a Wi-Fi router. We will place it directly at the entrance to the apartment (you will need a 220 V socket) and set up wireless Internet access from anywhere in your apartment.

If you have Home Internet and Interactive TV from OnLime, then it would be best to install a Wi-Fi router (also at the entrance to the apartment and also through a 220 V socket) and PLC adapters to provide wireless TV.

To leave a request for setting up wireless access at home, please call: 8-800-707-8000

How to connect a second computer to the network?

If you have two computers and both need to be connected to the Internet, we recommend choosing one of the two options.

The easiest is to connect both via a Wi-Fi router. In this case, your access speed is reduced, but the cost of the service remains the same.

If you need two independent computers with high speed Internet access, then the best solution is to create two connections. In this case, for each connection you choose a convenient tariff for you. The connection speed does not drop, but the cost of the service increases.

To leave a request for setting up wireless access at home or a second connection, please call: 8-800-707-8000

If I connect to the service or change the tariff not from the beginning of the month, will I be charged the subscription fee in full?

No, as the subscription fee is charged daily in proportion to the number of days in the current calendar month.

How to change the current tariff?

You can switch to the selected tariff plan yourself in your Personal Account;
- by calling the 24-hour Customer Support Service by phone:

8 800 707 12 12 ;
- in sales offices.

I want to connect my home internet. In how many days after submitting an application for connecting the service will I be able to use the Internet?

The installer will arrive within 5 days after the application is made. In advance, the contact center operator will call you and agree on the time of work on the territory of your apartment (connecting a computer to the Internet). All preparatory work (leading the cable to the shield, setting up an agreement and an account) will be carried out in advance.

At what time during the day do you connect to the Internet?

Internet connection occurs daily, including weekends from 09:00 to 21:00. Preliminarily, the employees of the Contact Center will agree with you on the day of the installer's arrival one day before connection.

How long does it take to replenish an account from the moment of payment?

Replenishment of the account occurs within an hour after the receipt of funds to the account.

How often can the tariff be changed?

The tariff can be changed once a day.

How quickly does the tariff plan change?

The change of the tariff plan takes place the next day at 00:00 after the application is submitted.

What to do if an IP address like 169.254.x.y is assigned?

An IP address of this kind is assigned in case of a network settings assignment problem. First of all, try disabling anti-virus programs, firewalls, firewall, Windows and rebooting the router (if you are connecting through it). If the problem persists, try booting Windows in Safe Mode with Network Driver Support. When rebooting, you must select "safe mode with loading network drivers", using the F8 button on the PC keyboard. If the erroneous address is saved, you must contact the 24-hour support service by phone 8 800 707 12 12 .

What will happen to the speed when you connect a second computer?

The connection speed will be divided between computers in proportion to the load and the order of calls to the external network.

Why is the speed displayed as 100 Mbit/s(Mbps)?

100 Mbit / s - throughput of the connection between the provider's equipment using the "optics to the building" technology and your PC. The data transfer speed depends on a number of factors, including the selected tariff.

Are there any restrictions on the subscriber's incoming and outgoing traffic?

At the moment there are no restrictions on the outgoing traffic of the subscriber.

What is incoming/outgoing traffic?

Traffic is the amount of information coming to your computer from the network and sent from it to the network.
Every time you browse the Internet, receive mail, download files, a certain amount of information, measured in bytes, arrives on your computer. Incoming traffic is the amount of information coming to your computer from the network, and outgoing, respectively, the amount leaving your computer to the network.

Am I slow to download files from a specific site?

Such difficulties usually arise with popular free Internet resources that simply cannot cope with the load. If you have a low speed of downloading files from one site, while the download speed from other sites is high and stable, it means that you have turned to such a loaded server, and only the owners of this resource can influence the situation.

I have an unlimited tariff with a speed of 10240 Kbps, however, when downloading files, a different speed is displayed - 1280 Kbps. What is it connected with?

In one case, the speed of the Internet connection is indicated (in kilobits), and in the other, the download speed (in kilobytes). Byte to bit ratio is 1:8. Thus, the download occurs at a speed of 10240 Kbps, only it is displayed not in Kbps, but in Kbps.

I reinstalled windows and now my internet is not working.

When reinstalling Windows, no additional settings are required. After reinstallation, you need to check the installation of drivers for the network card, the connection to the data network.

I want to connect to unlimited internet. What software should be installed on the computer?

Windows `95, `98, ME, NT, 2000, XP, Vista, 7, 8, 10, MAC/OS, *nix

Some sites won't load for me.

It is necessary to distinguish: information from the site is downloaded slowly or the site does not load. Information can be downloaded slowly from popular free sites due to the high load on the server of this site. Only the owner of the resource can fix this problem.

The second reason is that an application is installed on your PC aimed at filtering traffic. (antivirus, firewall). You need to change the settings of this application or disable it.

How to set up the Traffic Filtering service?

To configure the service, you need to make configuration in the browser about the presence of a proxy server proxy.ip.ncnet.ru, access port - 8080, protocol - http

Internet Explorer 6.0

From the browser menu select Tools > Internet Options > Connections

Enter LAN Setup, specify the address and port of the proxy server.

What tariffs were previously valid in OnLime

OnLime provides services on the following Archival tariff plans. Archived rates are valid. Connection to archival tariff plans or transition from existing tariff plans to archive tariff plans is not performed.

Archive tariff plans for the Internet service

Archived tariff plans for the Internet and Digital TV service

Can a member of Technical Support help me set up my program/mail/router/second computer?

To resolve these issues, you can leave the application for the "Computer Assistance" service, the technical partner of the company will carry out all the necessary work. /internet/services/9/ .

Tuning channels when connecting DTV services is not performed by the wizard.

The master does not configure the subscriber's own wifi router.

To resolve these issues, you can leave the application for the service, the technical partner of the company will carry out all the necessary work. /internet/services/9/

Why did I spend bonuses, but the balance did not increase?

Spent bonus points do not increase your balance, instead, a discount is activated on the tariff selected in the catalog from 50 to 100%, the discount on additional services is 100%. The discount is valid for 30 days.

Why did I spend bonuses, but I was disconnected?

Disabling services during the bonus period is possible for the following reasons:

• you have connected other paid services, for which the selected discount does not apply, and there were not enough funds on the account to pay for them.
• you have activated "Promised payment". After the expiration of its action, all services are disconnected and in order to continue servicing, you need to replenish your account.

Why did I spend bonuses, but the number of days before blocking did not increase by 30 days?

The number of days before blocking does not increase by the duration of the reward in the following cases:

• you have already connected a similar discount, the next order should be made strictly after the expiration of the current one.
• you have connected other services and the funds on your account are enough to pay for only a few days of these services, even taking into account the discount.
• along with the discount order, you sent a request to change the composition of services (change the tariff plan, disable services), which canceled its connection.

Why did I spend bonuses, but the number of days decreased?

When ordering a reward, the number of days before blocking may decrease in the following cases:

• you had a 100% discount on a service, and you activated a 50% discount on the same service.
• you had a discount on the package offer "Double Benefit" (Internet + Digital TV). Activation of a separate discount for one of the services of the package during its validity period will lead to the disconnection of services and the cancellation of the previous discount.
• you have activated a reward with a 50% discount, while the amount of the subscription fee of the previous tariff turned out to be less than the amount that will be deducted from you during the period of the tariff with a 50% discount.

How can I refuse a rented router / set-top box?

The rented equipment must be returned to the company's office.
The equipment can be transferred by the subscriber or a person authorized by him. (Appendix No. 7, paragraph 7.5)

How to make a recalculation for a service not provided?

An appropriate written application is required for the recalculation.
The application is written in any form addressed to the General Director Alexander Evgenievich Abramkov and must contain the days during which the problem was observed, the personal account, the address to which the service is actually connected, and the signature.
A handwritten application can be submitted to the company office, by fax, or sent a scanned or photographed version to [email protected].

What router models can be used with OnLime?

How to renew the contract? How to connect a second line of Internet at home?

To reissue the contract, you must contact the office, where you will need to provide an application from two persons (the old and new owners), or an application from the new owner with a handwritten application signed and a copy / original of the passport from the first owner; the new owner must also have a passport with him. The contract is re-executed in full - with the balance of funds, bonus points and connected services.

In the absence of contacts of the owner of the contract or the need for additional connection, it is possible to arrange a second connection at the address. In this case, the new owner will need to provide a copy of the passport with a photo, as well as a lease agreement, property document or passport (registration page), to the email address [email protected] website, or to the office of the company. The letter must include a contact phone number.

Is it possible to pay not the full amount during financial blocking?

To activate the account, you must pay a monthly subscription fee for all connected services and the amount of debt on the account

I registered hack attempts, what should I do?

It is necessary to send log files (date and time of the request, IP address of the visitor) to [email protected].
The OnLime Company will determine the subscriber of the NKS network and take action.

My firewall is showing a port scan, what should I do?

[email protected]

Withdrawal procedure and financial blocking

The billing period for the provision of services is a calendar month. When services are provided during an incomplete calendar month, their cost is calculated in proportion to the actual number of days worked.

The amount of daily write-off of funds from the personal account is calculated by the formula:

Sezhd \u003d Tp / N, where

Sezhd - the amount of daily write-off, rub.;

Tp - the value of the sum of subscription fees (including fees for equipment) for all periodic services subscribed to by the subscriber, taking into account the selected tariff plan

N - the number of days in the current billing period for the provision of services, taking into account calendar months;

Upon the occurrence of a financial block, in order to activate the services, you need to pay the full amount of the monthly subscription fee and pay off the debt, if any.

Interactive TV 2.0, WEB portal itv.rt.ru, iOS/Android mobile applications, SmartTV (OTT)

TSTV (Program Archive) and PauseLive (Pause) (View Control) functionality on the following TV channels and for the following products is not available*:

First channel

Discovery channel

Discovery Science

Discovery channel HD

Animal Planet HD

Discovery Science HD

* The viewing control functionality on these TV channels will also be unavailable to IPTV subscribers authorized under the Multiscreen functionality.

View Control - Recording Disabled Channels

Interactive TV 2.0 - List of TV channels for which recording is disabled:

Interactive TV - List of TV channels for which recording is disabled:

I have some ports blocked! Why?

In order to prevent unauthorized access to subscriber equipment, the operator blocks the following ports in incoming subscriber traffic:

TCP/25 - spam activity prevention;
TCP / 135-139, TCP / 445 and UDP / 135-139 - Ensuring the security of systems running under MS Windows;
TCP / 23, TCP / 161, UDP / 69 and UDP / 161 - Protection of client equipment;
TCP/UDP: 5555, 7547, 30005, 8999, 6264, 3000, 58000, 8099, 30006, 8001 - Securing systems.

What to do if the Internet does not work?

The first step is to check if the cable is connected to a network device (router or network card), and also check the connection settings. If everything is in order, then you can reboot the router. It is worth checking the status of your account, it is quite possible that the account has run out of funds. If all else fails, please contact technical support by phone 8 800 707 12 12 .

OnLime is a Moscow Internet provider that has been in existence since 2008. The rights to the brand are owned by Rostelecom. The organization provides services for connecting to high-speed Internet and interactive services: home telephone, mobile communications, IP-television. Business representatives can order Internet, telephony, TV, and video surveillance services online.

Personal account OnLime is a subscriber service implemented on the official website of the provider company www.onlime.ru. Allows customers to monitor the status of their personal account and manage services online.

Why create a personal account?

The personal section of the website www.onlime.ru gives OnLime subscribers access to the following features:

1. Control over the balance of the subscriber's account.
2. Viewing the history of accruals / debits on the account and generation of statements.
3. Payment for services.
4. View information about the accumulated points under the OnLime Bonus program and their use.
5. Formation of a receipt for payment for services with the possibility of saving to a personal computer and printing.
6. Service management (connection, disconnection).
7. Tariff change.
8. Using the Turbo button to speed up your Internet connection and the Local Drive service to quickly transfer large files.
9. Connecting additional services: antivirus, parental control, office suite.
10. Tracking network statistics.
11. Setting up notifications, notifications via SMS and messengers.
12. Setting up a personal account.
13. Change password.
14. Editing personal information about the subscriber.
15. Formation of requests for maintenance with the ability to track the status of their consideration.

The user does not need to register and enter his personal account in order to get acquainted with the list of services and the current tariffs of the provider. Also on the site in the public domain there is a map of coverage of OnLime, forms and templates of documents (contracts, statements). Without an account, you can apply online for connection to the Internet, digital and interactive television, telephony. There are services for checking the speed of an Internet connection, sending telegrams electronically, and paying for OnLime services.

An online store has been organized at the OnLime website. It contains a catalog of equipment that can be ordered from the company: routers, modems, set-top boxes, kits for video surveillance networks.

Registration in a personal account

Self-registration of the subscriber on the provider's website is not required. The password and login for access to the personal section www.onlime.ru are issued at the office when concluding an agreement for connecting to the Internet and interactive services.

Applications for connecting to OnLime are made online using the "Connect" button on the page of the desired service or during a personal visit to the office of the provider company.

Login to your personal account OnLime

• follow the link "Personal Account" in the upper right corner of any page of the provider's website;
• enter the login and password received at the conclusion of the contract in the appropriate fields of the login form;
• press the "Login" button.

Under the authorization form there is a link to recover a forgotten or lost login/password. To receive new login data, you will need to indicate the personal account number and the cell phone linked to the OnLime personal account. You can also recover your password and login by calling the support service 8 800 707 12 12 and by e-mail [email protected]